• 18 Chapter 18 Appendix Tianmu Lake Hotel Consulting Case 978 days ago
• 17 Chapter 17 Appendix Tianmu Lake Hotel Consulting Case 978 days ago
• 16 Chapter 16 Exceeding Customer Expectations and Guaranteeing Customers 978 days ago
• 15 Chapter 15 Exceeding Customer Expectations and Guaranteeing Customers 978 days ago
• 14 Chapter 14 Exceeding Customer Expectations and Guaranteeing Customers 978 days ago
• 13 Chapter 13 To make customers satisfied, let them move 978 days ago
• 12 Chapter 12 To make customers satisfied, let them move 978 days ago
• 11 Chapter 11 To make customers satisfied, let them move 978 days ago
• 10 Chapter 10 Value-added services make customers willing to stay 978 days ago
• 9 Chapter 9 Value-added services make customers willing to stay 978 days ago
• 8 Chapter 8 Let employees realize their dreams 978 days ago
• 7 Chapter 7 Let employees realize their dreams 978 days ago
• 6 Chapter 6 Let employees be the real masters of the enterprise 978 days ago
• 5 Chapter 5 Let employees be the real masters of the enterprise 978 days ago
• 4 Chapter 4 Serving customers well starts with serving employees well 978 days ago
• 3 Chapter 3 Serving customers well starts with serving employees well 978 days ago
• 2 Chapter 2 Serving customers well starts with serving employees well 978 days ago
• 1 Chapter 1 Preface 978 days ago