Confessions of a Salesman

Chapter 338
Mai Liang stretched out his thumb and said, "Mr. Chen, you really only care about the company. I thought you were here to fight for fame and fortune."

I glared at him and said, "You really dare to say anything? Just do your own thing. Hurry up and bring back this batch of goods. You must do a good job in the aftermath. In addition, Once they find out that there are other batches of goods, if there is a problem, you will immediately recall them all, at all costs. If a customer complains, you must tell your people not to fight back or scold them. What should be compensated, what should be exchanged, the attitude must be sincere, and the situation must be controlled to the minimum impact. Do you understand?"

Mai Liang nodded and said, "Got it, Mr. Chen, I'll do it now!"

Perhaps knowing the seriousness of the situation, Mr. Chen soon held a meeting on the quality accident, and Mr. Dong also attended.

From the dignified expressions of everyone, it is not difficult to see that someone must suffer.

I don't know which ones are Mr. Chen's people. Mr. Chen never let them go. They each hit 50 boards. From quality inspection to production to procurement, even the transportation department fined them.However, I don't think it hurts or itches, and a fine is nothing to these heads with annual salaries of hundreds of thousands.

But when I just came here, it is really hard to say anything, but when Mr. Chen criticized Mai Liang, I had to say: "Mr. Chen, I think the response of the sales department is very fast this time. I went to the scene as soon as possible. Recalling the problematic product immediately without spreading the impact is already the most ideal way to deal with it. If it is used by someone with a heart, the consequences will be unimaginable. If there is a problem, it cannot be solved with one shot Death, whose fault it is, should be borne by him, on the contrary, those who deal with problems in a timely manner and respond quickly should not only not be punished, but should also be rewarded, so that rewards and punishments can be clearly defined, and people are obedient!"

Mr. Chen retorted: "There is a problem. There are problems from top to bottom. Is there any problem with their sales department? This batch of goods is in stock. Why didn't they sell it immediately, but it was so backlogged?" It took a long time to sell it, if the inventory was cleared earlier, wouldn’t this problem not arise.”

I tried my best to say: "The same problem will occur. The product has quality problems, and there will be problems if it is sold early or late. However, Mr. Chen, you are right. The next step for the sales department is to sell as soon as possible. Clear the inventory, thank you Mr. Chen for reminding."

It may be the first time for Mr. Chen to be at the meeting. Someone refuted him like this, especially one of his former subordinates. It was a bit embarrassing, but he couldn't refute it. He could only vent his anger on the purchasing department who was the most responsible this time He said: "What does your purchasing department do and how do you purchase it? This supplying company will cancel the centralized purchasing list, never hire, and investigate its economic losses."

The head of the Purchasing Department explained: "Mr. Chen, we are not very professional in the original accessories. The samples of these accessories are all sent to the quality inspection department. We dare not purchase those that have been tested and those that have not. They confirmed that Only when there is no problem, we dare to purchase.”

Mr. Chen pointed to the quality inspection department and asked: "You can't detect such a big problem, so what's going on with you? Explain!"

The head of the quality inspection department explained: "We have already tested the model supplied by the previous supplier, and there is no problem. Who knows that this time, we suddenly changed the supplier, and we didn't pay attention to it, so we didn't go through it. The initial inspection was directly re-inspected, and then the inspection was missed, and the purchasing department did not notify us!"

The Purchasing Department immediately responded: "We have a contact list, but you didn't read it carefully."

Mr. Chen slapped the table and said angrily: "Okay, the dog barking dog, you can't get rid of it!"

Dong Zong, who had been silent for a long time, finally spoke, and said in a stern tone: "Is the division of responsibilities not clear enough? It is clear at a glance whose responsibility it is. The directors of the procurement department and the quality inspection department have been suspended for inspection, and the deputy director first took charge of the company. This time the sales department dealt with the problem in a timely manner. The award, the specific award, A Fei, you can decide, just like this. Next time, I don’t want to see the situation where I don’t want to shirk responsibility when there is a problem. No matter who is right in the future, let me see , immediately laid off."

Mr. Chen was obviously dissatisfied and wanted to say something, but Mr. Dong had already stood up and walked out.I then followed out, and I could feel several pairs of knife-like eyes staring at me behind my back.

On Monday, I started to go to the market. The first stop was not the mainland, but Hong Kong.

Hong Kong is currently the only way for our company to import, all of which are sold to all over the world through agents in Hong Kong.But I looked at the data, and it was very unsatisfactory. The annual sales volume was not as good as that of a second-tier city in the Mainland.Moreover, the price is very low, excluding tariffs and transportation costs, but the exported products are of the best quality and the latest models.

Mai Liang introduced to me: "The agent in Hong Kong is very famous and has a lot of money. The sales manager of our Hong Kong office is the agent's brother-in-law, basically it's their own business."

I groaned and said, "How can this work? The sales manager is not one of us. How can he bring benefits to the company? He must be based on the interests of his brother-in-law. Who decided this? You?"

Mai Liang hurriedly evaded: "No, no, I don't have that right. Mr. Dong and Mr. Chen made the appointment in Hong Kong. I didn't participate in the whole process. That Cheng Ziwen was the manager of the Hong Kong office of Mr. Chen's trading company before. As our agent, he can be regarded as an acquaintance who is easy to handle. His brother-in-law, Xie Tian, ​​has also been a veteran in the electrical appliance store for many years, so I think it’s okay.”

I snorted and said, "If it's okay, I won't have such a small quantity in a year, just sell this small amount, and they will starve to death in Hong Kong!"

After passing the Luohu Port in Shenzhen, we arrived at the boundary of Hong Kong.This is my second visit to Hong Kong. The first time was to travel to Singapore, Malaysia and Thailand via Hong Kong. That time Hong Kong gave me a very bad impression. Although it looks like a bustling metropolis, it feels breathless.I don't like the heavy traffic, especially the nameless sense of superiority they have over the so-called mainlanders, which is very annoying.

This time I went, I don’t know why, I straightened my back, I didn’t feel inferior at all, or the money in my pocket is not necessarily less than here in Hong Kong, or after several years of growth, I have become mature and confident a lot.

We got out of the car, but no one came to pick us up. Mai Liang had already notified the people here when we set off. Mai Liang wanted to call, so I stopped him and said to him: "You know they The address of the office? Let’s find a place to live first, and then go directly there.”

Mai Liang said hesitantly: "I used to find a small hotel to live in. I don't care, but you are not suitable. There is not even a window there."

I frowned and said, "Why did you find a small hotel to live in? Didn't the company quote you the fee?"

Mai Liang said: "Reporting is for reporting, but the amount of reporting is small. The hotels here are very expensive. The better ones cost more than 2000 yuan, and the general ones cost 1000 yuan. My level is considered very high, and I am only Report 500, dare not live!"

I said angrily: "It is said that people look down on you. You are a sales general manager of a listed company. You can't even afford a better hotel when you come to Hong Kong. Your annual income is so little? Such a little money?"

Mai Liang lowered his head in shame and said, "I don't think so, can I save some money?"

I sighed and said, "When you come out, you not only represent yourself, but also represent the image of the company. Don't embarrass me in the future! We can't afford this money?" After finishing speaking, I took out the phone , found that I couldn't get through, and didn't activate international roaming, so I asked a little embarrassedly: "Have you activated international roaming on your phone?"

Mai Liang nodded and said, "It's open, but it's too expensive!"

I snatched his phone and said, "I'll report it to you, you're more stingy than me!" After speaking, I dialed Xiao Hua's phone.

When I opened my mouth, I trained Xiaohua: "How did you arrange it for me? No one answered the place when I arrived, and the phone didn't help me open international roaming. Now I have no relatives and don't know where to live?"

Xiaohua didn't take it seriously at all, and said with a smile: "Then you just sleep on the street, and you didn't explain clearly, how do I know that you are so unpopular? Just wait for me, I will find you a hotel, I'll find two more cars for you." After speaking, the two of us stood there stupidly waiting for the call.

After a while, I got through the phone, and Xiaohua said straightforwardly: "Your phone has activated international roaming, and I booked the Hilton Hotel for you. Are you satisfied? After a while, the hotel will call you directly and come to pick you up. Leave me, you It's really hard to move an inch! Stupid!"

I was extremely depraved and said, "Have you ever talked to the leader like this? Your salary will be deducted when you go back!"

Mai Liang whispered on the side: "You don't look like a leader, I'm not afraid of you!"

I glared at him, hung up, and the hotel called to ask where I was, and sent a car straight to pick us up.

When he got to the hotel room, Mai Liang said with emotion: "It's different to go on a business trip with the leader, it's corrupt, it's too corrupt, hey, leader, take me with you on business trips in the future!"

I am actually very satisfied. This hotel is indeed very high-end. Compared with the same five-star hotels in China, I personally feel that it is much more comfortable. This garden-style hotel is famous for its smiling service. The service staff is not from the mainland. , without any discrimination against us.

After putting down my things, I called the front desk and asked them to arrange a car. I told our agent Cheng Ziwen's company address and took us there.

When I arrived at the place, I frowned. This is a dilapidated office building in Mongkok. It is an old and obsolete building mixed with residents and offices. If it were in Zhuhai, it would have been ordered to be demolished long ago.

(End of this chapter)