The origin of the star lotus world

Chapter 2171 Text

Chapter 2100

The author continued to narrate some things, saying that on the day of Bei Xiaonian, some things had to be done.

My family and I went to the local suburban service office of the television signal company. Instead of changing the date, we could watch the TV programs on the day of the Little New Year using the large rear-projection TV in the living room of our home.

That place is in a nearby residential area, where the TV company's office has been for many years. There was originally another office location, but it had been vacated long ago.

When I arrived at the service center, I found that the hall had been renovated and was much brighter than before. I told him about the problem. A male staff member wearing glasses found an old-style connecting cable. I went to the warehouse and found it in a short while. It was not difficult to find. Even if it was an old-style connecting cable, there was still stock. It was not like what the repairman said, there was no old-style connecting cable and it was difficult to find. My family complained that the technician who came to the door was too anxious. He had called before and asked the man to bring the old-style connecting cable. He made it very clear that the family used a large rear-projection TV from more than 20 years ago, but the man did not bring any accessories. When he opened the tool kit he brought, there were only other connecting cables. He said that there were no old-style connecting cables. He asked the customer to come to the company's service center to see if the problem could be solved. There was a cable, but it was not brought, and it was not found. The customer had to go to the service center in person, make a trip, come to get the accessories, and waste time. He also said that the line at home was aging and the playback function of the set-top box was not available. At the service center, a female staff member heard the complaint. My mother spoke loudly and impatiently. She felt that she had paid money in vain and did not get good repair service. I heard that the woman also raised her voice, and her attitude was not humble. When it comes to specific problems, we have to look at them in detail. If the lines in the walls of the customer's home are aging and the signal is insufficient, resulting in the unusable playback function of the set-top box, they can't solve such problems. They can't tear down the wall. They still have to listen to the advice of the maintenance personnel. They said that they can't just listen to the explanation of the telephone customer service. Those people are not clear about some specific things. They are the ones who answer the phone. They have to listen to the advice of the company's professional maintenance personnel. My mother saw that there was a new set-top box at the service center and asked to replace it. The female staff said that it couldn't be replaced. It was a one-time recharge of more than 300 yuan, and you can watch on demand. If even the playback function of the set-top box can't be used, it is recommended not to replace the set-top box. The original set-top box is already four-minute ultra-high-definition, and the basic functions are the same. Just wait for a new one in the future. My mother insisted on replacing the new set-top box. She had to replace it anyway. The problem had to be solved on the same day. She didn't want to delay it any further. The female staff said that it couldn't be replaced. You can only recharge to replace the new set-top box. If there is no need for on-demand, there is no need to replace the new product. The live broadcast function of the original set-top box is normal and available. The communication between the two parties was not pleasant, and there were other customers who wanted to handle business. Some people ignored the queue and went directly to the staff who were handling business as soon as they arrived at the store, without seeing that there were other customers handling business. Because the problem could not be solved, it led to a stalemate. Some things could have been adjusted and compromised, but some people were unwilling to do so. My mother called to complain, and the customer service on the phone said that they would help to adjust and handed the phone to the staff. The customer service on the phone said that this customer had already recharged the annual fee and spent hundreds of yuan. He was an old customer for many years. See if the set-top box can be replaced with a new one and make some concessions, but the female staff in the office area said that it could not be replaced. The company has regulations. If you want to change to a new product now, you can only recharge more than 300 yuan, with an annual fee of more than 200 yuan, and more than 100 yuan for on-demand fees. If you don’t use it on demand, there is really no need to spend this money. The original set-top box can continue to be used. There is no problem. It is still necessary to handle things according to the regulations of the unit. My mother said that she wanted to get a refund for the annual fee she had already recharged, and she didn't want the free months. She would spend more than 300 yuan to recharge in the business hall. She must get the latest product. She was willing to spend more money on the on-demand service. She just wanted the new product and didn't want to wait for a new one in the future. The female staff said that the original recharge had not yet arrived in the account. It would be refunded after it was credited. She just needed to add the software number and wait for the refund. If she was willing to pay the on-demand service fee, that was also possible. My mother said it was okay. She was willing to spend more money, so she paid more than 300 yuan directly and got a new set-top box and a machine box with playback function. The new set-top box is only half the size of the original product. The original white set-top box has a card, and the new black set-top box does not need a card. I don't know if it can save more power than the previous generation. There may be some optimization and adjustment. My mother asked to change the maintenance personnel. She felt that the maintenance personnel was irresponsible, but it was difficult to arrange other personnel to come to the door for maintenance on the same day. If she was willing to wait for the next day or the day after tomorrow, it would be possible. The middle-aged man called and said he would be there in a moment to solve the problem and that the playback function could be adjusted.

It took an hour or two in the lobby of the service office that day to resolve those problems. I called to complain, and the customer service wanted to help solve the problem, but they didn't. As a result, the customer had to get a refund for the annual fees he had paid for two or three years, and then he had to recharge again before the service office staff gave him a new product.

When I was walking home, my family said they wanted to go to the roast duck restaurant to eat Wufu dumplings in the afternoon. It was the day of the Little New Year, so we had to eat dumplings. I wanted to make dumplings, but because of those things, I was delayed. I didn't go to the market, and I didn't feel like making food, so I went to the restaurant to eat.

When I got home, it was already one o'clock in the afternoon. My family wanted to ask other technicians to come to repair and solve the problem, but they didn't have time and couldn't come, so they could only wait for the original maintenance personnel to come. After returning home, I rested for a while, and the middle-aged man came. This was to postpone other work and solve the problem first. The set-top box and the living room line have been installed, and the live broadcast function of the TV channel can be used. The new set-top box has better clarity and fluency, but the large rear-projection TV is old and not very compatible with the latest external products, and cannot fully demonstrate the level of the new products. In recent years, ultra-clear screens have been used frequently. The brightness and clarity of old-fashioned TVs are far inferior. They have been eliminated for many years. Since the playback function and on-demand function are not used much, just watching live TV, I continue to use it. After using it for a long time, I have become accustomed to it, and it is indeed still usable.

This problem has been solved. An old big TV from thirty years ago can be used with the latest small set-top box. This strange combination can be used, but the brightness and clarity of the large rear-projection TV are very different from those of the TV screens produced in recent years. They are really incomparable. It is only relatively eye-protecting and the display principle is different, so it does have some effect. Perhaps in the future there will be products that focus on functions and effects, and there will also be areas where they excel.