The origin of the star lotus world

Chapter 2232 Text

Chapter 2155

A car came and after getting in the car, the family told the young driver about the relevant matters and expressed strong condemnation and blame for the person who had no credibility. It was impossible for him to travel in the middle of the night but suddenly canceled the order and left directly. This was too bad.

The young driver said that the customer was going to the airport, so of course he was in a hurry, and he followed the scheduled itinerary. The driver canceled the order, which really upset the customer. This was a person who was not honest and kept his promise. He himself drove an online car-hailing car and often took online car-hailing cars. When he was not in a hurry, some drivers called to say they could not come and canceled the order. This was nothing, just changing a car, it was not a big deal. But in this case, when traveling in the middle of the night, or going a long way to the airport or train station, the customer was in a hurry and did not want to be late. If the driver directly canceled the order, there might be trouble. If it was another passenger, he would be angry and it would delay things. If there was a car passing by, it would be okay and nothing would be delayed. But if there was no car for a long time, there was no driver to accept the order, and the customer had little time reserved, it might affect the itinerary.

Her family said that when she gets to another place and has extra time, she will definitely complain to the driver and ask the platform to give an explanation. They should give her some compensation. This is the driver’s problem, which seriously affects customers and is too irresponsible. The location of her own building number has not changed for many years. How could someone who often takes online ride-hailing cars choose the wrong building number for her home? That is a frequently selected address, and it is recorded in the software. Just click on that address and you don’t need to enter or adjust the address again. There have been very few problems over the years. Even if the building number is located incorrectly, the driver said he couldn’t find the building number and didn’t want to look for it in the community. Wouldn’t it be better to let the customer leave the community gate? He called and said he had arrived but didn’t accept the order. There must be a problem. I called again, but the call was not connected. I don’t know what’s going on.

The young driver said that when the person canceled the order, the virtual call ended. He did not know the real mobile phone number. This was the software to protect privacy, and he could not call it. He speculated that the person did not come to the community and was deliberately looking for trouble to make the customer cancel the order, so that the driver would not cancel the order. The platform would have a penalty mechanism, which would have a little impact on future orders. The driver deliberately said that he could not find the building number. This was just an excuse to get the customer to cancel the order and shift the responsibility.

The family member said that she checked the positioning software and saw that the man's car had already arrived at the community. He also called in advance and said he had arrived at the community. However, when she and the child got downstairs and called the driver, the man left after a few words, as if he had suddenly become very impatient for some unknown reason.

The young driver said that he might have received another order. For example, your order might only cost 70 or 80 yuan. If he received an order to another airport, the amount would be much higher. Because the other airport is several districts away, and it is night travel time, the price will be higher, probably more than 200 yuan. He could make more money by taking other orders, or he might have received orders to other places and felt it was more cost-effective, or there was something wrong. He probably had something to do. Since he was already here, he would not refuse the order according to common sense. He had already arrived at the departure place, but he broke the contract and refused to accept the order. Such things rarely happen. If you can't find the building number, you can wait outside the gate of the community and let the customer find it. This is very common. However, customer complaints are useless. They just reduce the driver's credit rate on the platform. Some drivers don't care. That's it.

Her family said that she was a high-quality customer of the platform and believed that the platform would solve this problem for her. Generally, they would give her a free amount or coupons. It made sense. For example, last summer, she shared a car to the airport, but it was not on the way to the airport. The female driver drove and first sent a male passenger to the city, and then sent her, which resulted in an extra hour to get to the airport. Fortunately, she left a few hours earlier and the flight was not too early, so it did not affect the trip and avoid delays. For such things, the platform believes that it is the female driver's fault. The customer service recommends that customers go to the airport or train station in the future. They must share a car in the same direction, go to the same place, or go nearby. If not, they should take a direct car to avoid delays. For that complaint, the platform compensated a little, which was okay. The female driver said that she would not cancel the order she had received before, which resulted in a lot of extra gas money for traveling in half of the city in the early morning. This was due to her lack of business skills, unlike the male driver who had no credibility this time, who had problems with principles.

The family said that she and her child were waiting outside the gate of the community, but could not get a car. The departure time of the early flight was getting closer and closer, and there was not much time left. Thinking about the helpless feeling, it was really annoying. Fortunately, another driver took the order and arrived at the airport at around 5 o'clock in the morning. It didn't delay much time. It was great to have a smooth journey.