Live again: the pig who is the outlet

Chapter 124 Advanced After-sales Service of Venus Motors
A few days later, the Venus Automobile Plant was in full swing, producing the 'Departure' sedan.

As early as a few months ago, according to Meng Qingshan's deployment, the automobile factory began to inspect thousands of automobile maintenance outlets with good reputation and good reputation in the country.

Sign Venus Motor fixed-point after-sales service agreement with them.

In fact, Meng Qingshan originally planned to start it directly, similar to the car 4S shop that appeared many years later, but the sales situation of the 4S shop, which integrates vehicle sales, spare parts supply, after-sales service, and information feedback, is completely unsuitable for the current domestic car market. .

He had no choice but to settle for the next best thing, first to inspect and authorize a batch of fixed-point maintenance stations, and based on this, inspect the stations with good character and technology from these stations.

Carefully select and cultivate those who meet their own conditions, and lay the foundation for the automobile 4S shop of their Venus Automobile Factory in a few years.

Of course, the Qicheng sedan he produced has just come out, and there is no need for maintenance in a short period of time. If there is a problem with the car at this time, it is a problem with the quality of the car. What needs to be recalled is not repaired.

However, inspecting these maintenance sites and signing a cooperation agreement is also a path that must be taken. At this time, fixed-point maintenance has just emerged in China, which is beneficial to both maintenance shops and automobile manufacturers.

To get a fixed-point listing from a car manufacturer, at least it will make people think that the technology of this repair shop is good, so it will be recognized by the manufacturer.

This will virtually help the car repair business of the repair shop.

And the car manufacturer will also clearly tell the customers who come to see the car when they sell the car that there is a designated repair station of our manufacturer no matter how far away from your home.

This is obviously a win-win situation. As a manufacturer, Meng Qingshan and the others only need to pay this maintenance point a listing fee of a few thousand dollars a year.

But there is a little cost that their Qixing Automobile Factory must bear.

That is to provide two car repair technicians recommended by each site, provide board and lodging and conduct a one-month maintenance training for Venus cars.

These expenses are nothing to the current Meng Qingshan.

Meng Qingshan even planned to start selecting suitable owners from these repair stations two years after the sale of his two old-fashioned cars, and conduct a pilot 4S point.

He plans to bring the business concept of 4S stores into the country five years earlier at the latest.

The business philosophy of domestic 4S stores in the previous life was introduced into our country only after 2000, when it was about to enter [-].

Meng Qingshan believes that because of the emergence of his Venus Automobile Factory, especially the commissioning of his own automobile production line that can produce mid-to-high-end cars.

At least it can bring the domestic auto market into a mature stage five years earlier, so now that his Venus Automobile Factory has just produced the first "Qicheng" car, he has started to prepare for the launch of 4S stores in a few years.

There are not many automobile manufacturers in Huaguo at present, and even the Shanghai Volkswagen Automobile Factory, which has always boasted that it has been ahead of Huaguo's domestic automobile industry for decades in terms of production management and sales philosophy, did not expect Venus Automobile Factory to be able to do so. Make such a big move.

Huaguo's automobile production industry in this year is definitely a seller's market.

That's when businesses all over the country are waving banknotes and queuing up to get the cars they need.

Although Shanghai Volkswagen is the first joint venture automobile company in China, it has a mature after-sales service concept in Europe.

But after entering a car seller's market like Huaguo, they deliberately slowed down the pace of car after-sales service.

For capital, what they desire most is to get the real money that can be seen into their own hands as soon as possible.

Meng Qingshan is different. He is dedicated to first and foremost establishing a brand name for his Venus car. After gaining a firm foothold in China, he is ready to hit the world auto market with all his strength.

He is not like some foreign capitals, who use models that are about to be eliminated to make money in this car desert.

The big deal is that after this old model loses its competitiveness in the market, a relatively advanced model will be brought in to continue to make money.

Different ideas have different ways of acting on the market.

Meng Qingshan is very familiar with the current situation of China's car market. He directly formulated the purpose of setting up a factory for his Venus Automobile Factory. No matter the car manufacturer in charge of production, or the marketing department in charge of sales and after-sales, he must bear in mind the purpose of setting up the factory.

The product quality of a good automobile factory is the foundation, sales are the framework, and after-sales service is the life of the brand!

Meng Qingshan set the quality of the products of his own car factory very high. Any car produced, even if one of the many monitoring items fails, no matter how small the problem is, he is not allowed to go out.

With regard to sales, Meng Qingshan strictly forbids Venus brand car salespeople from speaking and doing impolitely to customers. This is definitely a scorpion's shit in the current Huaguo, which still belongs to the car seller's market.

As for after-sales maintenance, the requirements are even stricter. Although those designated maintenance sites are all partners, Venus Automobile Factory has no jurisdiction at all.

But Venus Automobile Factory, although it only pays a small amount of money for the site's annual listing, it has signed a strict contract with the owner and maintenance personnel of each site when training the maintenance personnel at each site.

In addition to the requirement in the contract for car repair technicians to receive maintenance technical training, they must provide after-sales service for the Venus car brand for more than five years after receiving the training.

They have also carefully formulated a strict maintenance system for them. For example, whenever the owner of a Venus car calls them for help within the scope of their responsibility, they must set out to help the owner repair the faulty vehicle as soon as possible.

Of course, a strict restraint system must be supported by corresponding benefits, otherwise the repair site will definitely turn around and leave with a spit on your face.

To this end, the Qimingxing Automobile Factory is responsible for two maintenance workers at each maintenance station, each with a monthly rescue subsidy of [-] yuan. If the number of rescues per month exceeds a certain number, the subsidy will be doubled.

For the maintenance site, Meng Qingshan has also formulated a very good policy.

It is to sign a contract with each maintenance station and provide each of them with a rescue pickup at a low price.

It is stipulated that within three years, if the repair station has not been asked by any Venus car customer for assistance and complained about serious service quality problems, all the money for the rescue vehicle will be refunded to the repair station, and the vehicle belongs to the repair station.

This is equivalent to, as long as your maintenance site fulfills its obligations in accordance with the requirements of Venus Automobile Factory and the terms of the contract, the owner of the auto repair shop will get a pickup truck for nothing, and the maintenance personnel will get more than [-] more wages per month.

(End of this chapter)