Sail across the sea

Chapter 354 Even ghosts wouldn't believe it.
The implementation of the business registration system has encountered tremendous resistance.

The salespeople first went to Chen Xingquan to petition, but he dismissed their request with a laugh. Then they decided to feign compliance while secretly concealing their most important clients, only listing less important ones on the registration form.

Based on some memories from his previous life, Gao Fan came up with this idea for Gao Min. However, he couldn't explain how to ensure the system's effectiveness. Instead, Gao Yiping offered some more reliable suggestions to Gao Min.

Based on the ideas provided by Gao Fan, Gao Yiping, Chen Xingquan, and others, Gao Min refined the business registration system. She created a list of items that salespersons must register, requiring them to fill in each item completely without omission. She also stipulated that any intentional concealment would be punished upon discovery. The initial punishment would be a deduction of sales commission; repeat offenders or those with serious offenses would be dismissed.

In response to the possibility that salespeople might conceal business details, Gao Min established a customer follow-up system. The routine follow-up is conducted by telephone, and when conditions permit, other personnel will be sent to the customer's workplace for on-site verification.

Gao Min packaged the follow-up visit system as an after-sales service system. For example, during the other party's construction period, the company's technicians would go to understand the use of the paint, solve some problems on-site, and incidentally "casually" learn about the other party's personnel relations.

This approach has been consistently praised by clients, who feel that Xinglong Company is indeed a well-managed company.

Unlike salespeople who are reluctant to involve others, customers actually prefer to have more contact with the supplier's personnel. Sometimes, relying solely on a salesperson's claims can make customers uneasy; meeting with the supplier's technicians and receiving follow-up calls from them naturally makes customers more satisfied.

That's the situation right now. Chen Chuanhua secured an order from the Fengqiao City Highway Bureau in Muyang Province, claiming in the business records that he had contacted a section chief within the Highway Bureau. Based on his experience, Chen Xingquan knew that such an order couldn't possibly be decided by a section chief alone, thus concluding that Chen Chuanhua was concealing his interactions with a leader at the Highway Bureau.

Gao Min arranged for customer service to call the section chief to inquire whether he was satisfied with the cooperation. The other party directly stated that the business was personally arranged by their bureau chief, which contradicted Chen Chuanhua's account.

"This is the fourth time already. President Chen has spoken with you about it. What do you have to say?" Gao Min looked coldly at Chen Chuanhua and pressed him for an answer.

"I got these clients through connections, I was just doing it for my own face, why should the company make me reveal it? Is the company trying to kick us all out by doing this?" Chen Chuanhua could no longer pretend to be silent and shouted angrily.

Gao Min is no longer the naive newbie she was half a year ago. She calmly said, "The company has no intention of kicking you out, but the company must also guard against you kicking the company out."

"Even setting aside the issue of who kicks whom out, if you are on vacation or sick, and there are any issues with the clients, the company needs to respond promptly and must also have relevant client information. This point was explained to both Mr. Chen and me during the training."

"No one would believe that reason even if they were a ghost," Chen Chuanhua said.

He was determined not to share his customer resources with the company. He had previously thought of using a soft approach to counter it, but who knew that this man from Maolin was so cunning, seizing on any weakness and digging deeper, making it impossible for him to hide it from him.

Since he couldn't hide it anymore, he felt he should take some tough measures, as the gambling company wouldn't dare lose such a top salesman as him.

"The clients I contacted myself belong to me, and the company can't take them away. If you insist on taking them, I'll leave. Renqiao isn't the only place that makes reflective coatings," Chen Chuanhua threatened.

Gao Min gave a cold laugh: "It seems the company wasn't wrong; you really do intend to kick the company aside. Right now, you only have a dozen or so business relationships, and you can already challenge the company. If you control dozens or hundreds of relationships in the future, will you be able to force the company to give you shares?"
“Your actions precisely demonstrate that the company’s introduction of business management regulations is entirely correct. If you are unwilling to comply, then the company will not keep you.” “You want to fire me?” Chen Chuanhua asked.

Gao Min said, "You were the one who said you wanted to leave, what does it have to do with me?"

"You forced me."

"The company's rules apply to all salespeople. Anyone must either follow these rules or find another way out."

"Do you even know how to do business? Believe me, one phone call from me and all our business in Muyang Province will be cut off, and the company will have to close down."

Gao Min laughed: "Chen Chuanhua, do you think I'm too young to understand the business? Here, the phone on my desk can make long-distance calls, why don't you try making a call?"

"I……"

Chen Chuanhua was dumbfounded. He had only been in charge of developing the market in Muyang Province for six months. It was true that he had connections with those highway bureau officials, but these connections were entirely based on economic interests and were not particularly close.

The other party partnered with Xinglong Company because they valued Xinglong's high-quality coatings and its good reputation. A contract was signed, and it's impossible for them to breach it just to vent their anger. These are government employees with superiors; how can they explain to their superiors that they signed and then broke the contract without cause?

If Chen Chuanhua were given more time to cultivate closer relationships with his clients and gather leverage over them, it might be possible to recruit them as pawns. Right now, their relationship is limited to a couple of drinking sessions; how much influence does he have to warrant their intervention?
In fact, this is also why Chen Xingquan supported Gao Min in implementing this system. The company's business has just begun and hasn't reached the point of being beyond repair. Implementing this system only after the sales staff have established stable customer relationships would be too risky.

"Hmph, I'm not going to bother with you!" Chen Chuanhua stood up abruptly, thought for a moment, and then came up with an excuse, "This is Xingquan's company. I'm practically family with Xingquan. I'm not going to ruin his business."

After saying that, he turned and walked out, slamming the door of Gao Min's office hard as he left, making a loud bang.

Gao Min subconsciously raised her hand to cover her ears, her heart pounding, and her calm demeanor from before was completely gone.

Two full minutes passed before Gao Min gradually came to her senses. She opened her drawer, pulled out a photo from under a stack of documents, and looked at it for a while. The photo showed several young people chatting and laughing in front of a set of chemical containers.

A warm smile appeared on Gao Min's face. She put away the photos, picked up the phone on the table, and gave the instructions:

"This is Gao Min. Please have Chen Guoying from the business department come to my office..."

(End of this chapter)