I'm not a super cop

Chapter 230 Routines (2)

"The above are all our preparatory work in the early stage, and the next step is to officially enter the chat session. The first thing we need to do is chat, which is called 'removing doubts'."

Huang Quyang turned around and wrote these two words: "Questioning, as the name suggests, is to eliminate customers' doubts.

After all, as we just said, when adding people, we send a verification message like 'I am a friend of XX', so after you add a customer, you can't directly come up, just like an old friend you haven't seen for many years, right? This would be considered a neurosis.

Therefore, the verification information we sent at the beginning is our introduction. As for the methods of troubleshooting, there are many, many ways, such as the method of reporting a private customized tour in the successful case you have seen.

We must know that our customers are not in the tourism industry, but at the beginning, we must sincerely think that we are here to sign up for tourism. Only when you believe what you say, customers will feel that what you say is true.

Don't underestimate the cold dozens of characters at the beginning. They look like square Chinese characters, but they are generated from your heart and sent to customers deliberately. This kind of true feelings can be felt by customers arrived.

This is a very mysterious thing. For example, in the successful cases you have seen, the chat from the beginning to the end is very natural, so your feelings are in place, and the customers can actually feel it. I communicate with many colleagues However, the lists they made all had this feeling. "

When Huang Quyang said this, his expression was very serious, and he felt that he was on par with those fortune-tellers under the overpass.

Is this the same as 'if you want to deceive others, first deceive yourself'?
Xiao Ran slandered for a while, but seeing the serious looks of the other newcomers, it was obvious that they had been infected by Huang Quyang, and they were taken aback for a while.

"For example, in a successful case, the first question is 'Can a private tour be arranged?', if the customer is direct, they will ask 'Who are you', and if they are not direct, they will slip you for a while. If I get back to you, I will delete you directly.

But our next theme is one, to convince customers that you really added the wrong person.When we 'know' that the customer is not the person we are looking for, we can say 'sorry, I'll ask again' to end the troubleshooting.

After the troubleshooting is over, we can stop for one or two minutes without replying, because during this period of time, we are 'in' asking our friends what's going on, right? It's impossible to reply to him immediately, after all, our own Things come first. "

Huang Quyang turned around and wrote the four words 'Second Contact': "After a while, we asked clearly, and now we have reached the second contact stage. It is the second dialogue with the customer.

Because we added the wrong person, as a quality girl, even though we have money and status, we will still make an apology.Therefore, the format for the start of the second contact is usually 'I'm sorry, my friend gave me the wrong number' or the like. "

"Here I would like to add one more point. When troubleshooting, you don't just find a reason. In fact, from the first sentence, you are already showing yourself to the customer and laying the groundwork for understanding the customer's information in the future. gone."

Huang Quyang paused, and kept gesticulating with his left and right hands in the air, "For example, the successful cases you have all seen, she uses customized tours for troubleshooting, doesn't it give people a very high-end feeling?
So from the very first sentence, we are unintentionally embodying our 'Liang Jing' style, we are not ordinary people, we will never go out with any tour group, and lose our status like that.

Of course, the reason for dispelling doubts is far more than just tourism, such as appraising calligraphy and paintings, antiques, such as traveling by car, such as buying high-end fishing rods, etc., in short, the same thing is style and foreshadowing.

These are all paving the way for our second contact with customers after we have eliminated doubts.

After you apologize to the customer, some people are of high quality and will tell you that it’s all right. Then you casually ask “Do you like to travel?” If the customer replies “I have never gone out before”, Then he may be a low-level person. If he replies 'often or occasionally', then he can talk about where he has traveled.

He said, "I have been to the Southwest", then you can chat about the scenery and humanities on the plateau, and then conceive a few short stories about the experience on the plateau, such as who met at the foot of the snow-capped mountains, Please eat something, you are not used to the taste, and you vomited for a while.

As soon as these words are said, does the sense of reality come up?Then it can reflect your style invisibly. I have been to all the places you go, and I have a deep experience. Does a girl with self-cultivation and quality appear in the eyes of customers?
At the end, you pretend to casually ask, 'What do you do, you are so leisurely' or 'Traveling is very common now, what do you do, do you usually have no time', and the customer answers 'I am front-line workers in the factory' or 'I open a small factory'.

If this is indeed the case after repeated inspections, then we can kill the former directly, basically without contact.

As for the latter, we will continue to observe in future contact. He opened a small factory, how big is the factory, and how many employees are there? Yes, this is our initial selection of high-quality customers. "

"Of course, at the very beginning, we must not talk too enthusiastically with customers for too long, and don't keep asking for customer information. These small information can be mentioned a little when we talk about travel and life. "

Huang Quyang solemnly reminded: "After all, after the second contact, everyone can only be regarded as ordinary netizens. As 'Bai Fumei', if we talk to them perfunctorily, we can think of them. It's okay to be ordinary. Then we will talk about travel and other topics. , chat for half an hour like I said before, and it will basically be over."

"So after our second contact, how can we get in touch with customers next time? Hey, we will use our materials at this time. The materials are our photos and videos. You can ask your master for it later. , These materials are all real shots.”

Huang Quyang smiled, "When we get in touch with customers again, we will send out the scenery material, ask the customer to guess where I am, and then say, 'I just arrived at a certain mountain, and when I saw the scenery, I suddenly remembered what I was doing before. I added your embarrassing incident by mistake for a few days, and my best friend laughed so hard when I told it.

After saying a few words like this, does the topic come up?At this time, we can chat with the customer a little more, but after the customer replies, remember not to reply to him immediately, after all, you are playing. "

"So after talking like this, what should we talk about with our customers? We can't just talk about the scenery, right!"

(End of this chapter)