fisherman legend

Chapter 711 New customer's first experience

If you really want to say who is most looking forward to the opening of the visitor center of the new ranch, perhaps the merchants and officials in the county where the ranch is located should look forward to it more than tourists.The tourist center opens earlier, and the hotels and restaurants in small county towns will have better business.

Although the visitor center has complete facilities, for many tourists from other places, how can they come to the ranch without visiting the nearby county town?After shopping, it is normal for these tourists to incur some expenses.

In response to the possible tourist influx in winter, the local government has also made corresponding plans early.Now the visitor center is in trial operation, and the first batch of [-] tourists is received, which just allows the local government to test the results of this period of time.

Zhuang Haiyang and his wife, who have not left, are staying in a private resort built by the ranch, and they also plan to see how the trial operation is going.A large amount of fresh seafood has also been transported to the ranch restaurant one after another as food for tourists.

Like the visitor center of the handed down farm, the ranch also provides two dining methods, one is an affordable buffet.Another is the expensive ingredients and drinks prepared for high-end diners.

Many old members of travel companies saw that the self-order restaurant in the visitor center also provided special-grade red wine handed down from generation to generation, and even the beef supreme steak and Angus supreme steak that usually need to be ordered in Shibao Pavilion.

Seeing the news on the official website, some guests who couldn't make a reservation at Shibao Pavilion directly chose to register as members of the travel company.On the official website of Fisherman's Travel, tourists who have passed the application have been informed that they will have the opportunity to order red wine and steak.

"Domineering! Compared with Shibao Pavilion, Yuren's self-operated restaurant really prepares richer ingredients!"

Knowing from the staff that the reasons for many diners' applications are for food, Zhuang Haiyang also couldn't help but laugh: "Priority is given to reviewing domestic tourists. If there are foreign tourists, try to ask them about their itinerary."

"Yes, Mr. Zhuang!"

On the day when the visitor center was put into trial operation, many people could feel that the number of private cars on the roads in the small county had increased significantly.Fortunately, the local government arranged for the traffic police to go on the road in advance to ensure that the road entering the county would not be blocked.

The reception vehicle of the Fisherman's Company also arrived at the nearest airport and train station early.Many tourists who take trains and planes see the travel company employees who come to pick them up when they get off the plane.

Seeing this scene, many tourists were surprised and said: "Your service is very thoughtful!"

"As a private travel company, our company pays the most attention to the tourist experience. Since you have paid for the reception service, we will definitely provide you with the most thoughtful service. Sir, miss, please!"

For early arrivals, if they do not want to wait in the minibus, the receptionist will also arrange for them to rest in the coffee shop at the airport.Provide a free cup of coffee. If the tourist needs to order other things, he will naturally pay the corresponding expenses.

With the reputation of handed down ingredients, cafes and restaurants at the airport are willing to cooperate with Fisherman Travel Company.Just by offering a free cup of coffee, you can also increase traffic and even more sales.

Wait up to two hours, even if the minibus does not receive many customers, the bus will still leave on time.For tourists whose flights are delayed, there will be off-duty vehicles waiting.Tourists who are received will be notified of this provision in advance.

If tourists do not want to wait and insist on rushing to the ranch immediately, the receptionist will also transfer a car to send the guests to the ranch immediately.It's just that in the travel company's customer rating, his reception level will be lowered.

This kind of internal rating will increase the difficulty of review when tourists apply to enter the farms and ranches under Handanshi next time.To put it simply, someone can apply successfully once, but he may have to apply many times.

In Zhuang Haiyang's words, why should people who don't know how to understand others' hard work be too polite?Losing such guests is not a problem for today's Fisherman Travel Company.

Although this is an unwritten rule, it can also see the domineering side of Fisherman's Company.It can provide tourists with excellent and thoughtful services, but it will not condone tourists' aggrandizement.Unreasonable guests will not be accepted in the future!
Many old users are aware of this and are often willing to cooperate.Moreover, while waiting, they can also enjoy the fruit brought by the receptionist.These fruits are all high-quality fruits from pasture plantations!
Even many new users suddenly realized when they got on the minibus: "Ah! I finally understand why you don't go to the coffee shop, but prefer to sit in the car and wait. You are too cunning, and I don't know to remind you."

"Haha, the more people waiting in the car, the less fruit we can eat? Once upon a time, we also suffered from this kind of loss like you. It can only be said that the receptionist is too cunning!"

The receptionist who was teased by the old user also pretended to be wronged and said: "We have no reservations about telling each guest the standard of hospitality they can get when waiting in the car or waiting in the coffee shop. The right to choose is in the hands of the guests. , isn't it?"

"It seems to be the same! Oh, I'm careless. If I come to play next time, I will definitely wait in the car. Compared with the coffee I drink, these fruits are better. Can I eat these fruits when I go to the ranch this time?"

"Yes! In order to entertain the tourists who came this time, our boss also specially brought together a batch of high-quality fruits from the Nanzhou Ranch. The fruits I brought this time were all grown in the ranch's greenhouse plantation. "

"Wow, all the fruits are free?"

"If you choose the buffet, you can receive two kinds of fruits for free. It's not that we are stingy, but that the fruits from our ranch are not enough for export right now. This time, it's the proprietress who speaks and squeezes out the share from the farm!"

"Boss lady? It seems that your boss lady is more generous than the boss!"

When the new user said this, many old users smiled and said: "That's natural! The fisherman still loves the fisherman very much. Although this travel company is a company owned by the fisherman, it is all The fisherman is the general manager, right?"

"This guest is a regular customer at first glance! When I get to the ranch, I will definitely apply to the proprietress and reward you with two apples."

New users who heard this, somewhat felt that this reward was different from coaxing children.But the old user said happily: "Is this what you said? I can remember your job number. If you don't have an Apple, I can complain!"

"Ah! Did I say it too fast? However, the proprietress should still agree. She and the boss will often explain that we can treat the old customers of the company well. The company can have today, thanks to your support!"

"That's true! I'm an old man who has witnessed the rise of the fisherman. He was the first to open a live broadcast of fishing with a fisherman in a small fishing boat. I have rewarded and paid attention to it. I have also been to your pastures overseas. Woolen cloth!"

"Then Mr. should be a gold member, right?"

"Hey, you're wrong! I'm a diamond member!"

According to the amount of money tourists spend in the company, Fisherman's Company will also grade these customers.The more you spend, the higher your membership level, and you can enjoy purchasing privileges and discounts, which will naturally be better than ordinary members.

Conversations like this happen in every minibus that receives tourists.During the whole journey, the receptionist talked and laughed with the tourists like witty words, and gave them a little surprise from time to time, so that the tourists did not feel that the journey was long.

When the minibus arrived outside the ranch, the receptionist also told them that they would take the reception vehicle inside the ranch, pass the security check and enter the visitor center.Although I feel that the procedure is a bit complicated, the tourists who apply are still very cooperative.

Looking at all the reception vehicles, they are all electric golf carts, and one car can transport more than ten tourists.Once the guests are full, the reception car starts to go to the visitor center.The remaining empty cars will be quickly filled.

The whole process appeared to be orderly, and there was no such thing as tourists worrying about crowding in queues.On the way to the visitor center, the golf cart will also pass by the edge of the ranch, and visitors can clearly see the scenery on the ranch.

"Wow, what a beautiful pasture! Those cattle are so cute!"

"Yes! Look, there are a few ponies over there!"

Drivers driving to the edge of the ranch will deliberately reduce their speed to give tourists a chance to take pictures.When someone proposes to stop, the guide on the car will inform that in order to avoid road congestion, it is still not allowed to stop and take pictures.

Of course, in the following itinerary, tourists will also have the opportunity to visit or even enter the ranch.There are still many opportunities to take pictures.After explaining, most of the tourists cooperated very well, and then arrived at the visitor center smoothly.

Seeing a row of receptionists waiting in the parking area, many tourists said with emotion: "This service attitude is good! If you go to other tourist attractions, I'm afraid you won't see so many receptionists?"

"It's normal! Fisherman's Travel Company's charges may be more expensive than some travel agencies, but they are indeed more formal and professional than many travel companies in terms of service. Coming here feels similar to staying in a hotel."

When new users express their emotions, old users will also speak good words for Fisherman's Company in due course.Fisherman's Travel Company attaches great importance to civilized travel.While treating all tourists equally, some tourists who have contributed to the company will also be rewarded.

This kind of reward may be a small gift sent by the Fisherman's Company, but it still surprises many tourists who received the gift.In addition to small gifts, it is point rewards.The higher the membership level, the more privileges they can enjoy.

And this privilege is not limited to Yuren Travel Company, but other brands under Yuren.Perhaps because of this, many new users feel that other tourists are very friendly when they come to Yuren's self-operated travel destinations for the first time.

Most of the receptionists who have been waiting for a long time are in charge of two to three guests, ask their reservation numbers, and then introduce them to the rooms in the visitor center.After the tourists make a choice, they are led to check-in procedures at the visitor center.

Seeing that the room standard of the visitor center is no worse than that of a star-rated hotel, many tourists also feel that the charging standard of the Fisherman's Company is quite reasonable.This will also make tourists feel that they are worth the money they spend!
(End of this chapter)