Through the wealth life

Chapter 605 The big shop bullies customers (add more for support)

After Li Guangyu explained to Luo Qianwen about the investment company, he left Li's Building and went to Hengyu Supermarket in Central for inspection.

He heard the feedback given by his family's employment yesterday. The service attitude of the employees in Hengyu Supermarket has dropped a lot compared to before. He wants to go and see the situation in person today.

The Wellcome Supermarket has only been closed for a few months, and this kind of situation happened to these people, which made Li Guangyu very unhappy.

Although he is aware of the current vice presidents of Hengyu Supermarket Group, except for Li Yibo, who is in charge of finance and administration, in Xiangjiang, the other four vice presidents have gone to Southeast Asia to explore markets, and the management of the group is not as good as before. many.

But what are the following managements doing? Xiangjiang is currently monopolized by Hengyu Supermarket and Watsons. After there is no pressure, it will be like this now.

When Li Guangyu came to the supermarket, he was a little relieved to see that the security guards in the supermarket were quite responsible. He didn't ask the security guards to notify the manager of the supermarket, and walked into the supermarket with Gan Qin and Du Yonghong.

Li Guangyu walked around inside and was in a bad mood. This was the Central store, known as the flagship store of Hengyu Supermarket. There were so many problems here, it was hard for Li Guangyu to imagine what happened to other branches.

Chen Zelin, the manager of the Central Store, quietly followed behind Li Guangyu, not daring to say a word, he did not expect that Li Guangyu would suddenly come to their supermarket at this time, he knew in his heart that this time he must have a hard time.

Li Guangyu ignored Chen Zelin, and after returning to the building, he ordered Gan Qin to inform the middle and upper management of Hengyu Supermarket Group in Xiangjiang to hold a meeting at Li's Building at six o'clock, and at the same time inform Li Xuemei to be there.

At the same time, Li Guangyu called Li Ka-shing. This time, it wasn't his Hengyu Supermarket. It was the same situation with Watsons. After there were no competitors, these people became lazy.

Anyway, they monopolize the retail market of Xiangjiang Supermarket, whether the public wants to buy it or not, with these two, the public has no choice at all.

After listening to Li Guangyu's narration, Li Ka-shing said to him: "Guangyu, I will actually check Watsons later, and deal with this situation at the same time. Lie on the credit book and retire, these people are determined to be punished, and in some serious cases, I will be expelled."

Li Guangyu said: "Uncle Li at Watsons is going to worry too much. After our two companies monopolize the market, we should do a good job in this aspect of service, otherwise it will be easy to leave rumors for others. If there are competitors in the future, the citizens will not care about it." Will support us again. You also know that Wal-Mart and Carrefour have been eyeing the Asian market, and we cannot take it lightly."

Although Li Ka-shing generally does not ask questions about Watsons, he still has a very clear understanding of supermarkets. Hengyu Supermarket Group is currently engaged in fierce competition with Carrefour in Japan, Taiwan, Malaysia and Thailand.

Xiangjiang is the rear that they managed to occupy with great difficulty. If Carrefour takes advantage here at this time, the confidence of Hengyu Supermarket Group will be severely hit.

The future market of his Watsons is in the mainland, so naturally it needs this big rear area, and this time the matter is quite serious.The employees are lazy, the management is lax, and the satisfaction of the citizens drops sharply. Once a competitor appears, they will be very passive.

Li Ka-shing said: "Guangyu, don't worry, I will reverse the current situation as soon as possible. At the same time, in order to restore our image among the citizens of Xiangjiang, I suggest that we offer a one-week [-]% discount this time. I think this can resolve some citizens. resentment."

Li Guangyu very much agrees with Li Ka-shing's suggestion. This activity can firstly resolve the grievances in the hearts of the citizens, and secondly, it can also promote the sales of commodities.

After hanging up Li Ka-shing's phone call, Li Guangyu went to the inspection department and asked the inspection department to send a group of personnel to the Hengyu Supermarket Group to conduct an inspection on the group to see if there were any problems. A group of inaction managers are dismissed.

At six o'clock, Li Guangyu came to the meeting room. Li Guangyu said: "At this time, many people should be off work. The reason why I asked you to come to this meeting is to talk to you about the current situation of the group. Gan Qin, please tell everyone about some of the phenomena we saw in the Central store today."

Following Gan Qin's narration, the management of Hengyu Supermarket Group was very panicked. They knew that this time the matter was in serious trouble, and at the same time complained about the staff at the Central store. It's still in such a working state, isn't this a trap for everyone?

After Gan Qin finished speaking, Li Yibo, currently the only vice president of Xiangjiang, said: "Li Sheng, I'm sorry, I didn't manage the group well, which is why this happened."

Li Guangyu said: "I know, because of our rapid expansion in Southeast Asia, many high-level executives from Xiangjiang have gone there. Some of our management think that without the supervision from above, we can do whatever we want. In addition, we Hengyu and The ally Watsons has monopolized the retail market of Xiangjiang Supermarket, and you can bully the customers.”

The more Li Guangyu talked, the more angry he became. The meeting staff of Hengyu Supermarket Group lowered their heads at this moment, and no one dared to speak.

After Li Guangyu finished speaking, Li Xuemei said: "Li Sheng, I didn't supervise the supermarket group well, that's why this happened. After the meeting, I will rectify the supermarket group and deal with some irresponsible management. If it is serious, it will be dismissed, and all employees who are not serious about their work and lazy will be dismissed. I promise to rectify the current situation of Xiangjiang Hengyu Supermarket Group within a week."

Li Guangyu also knew that Li Xuemei was very busy all day, as long as there was no problem with the performance of the supermarket group, she didn't have much time to take care of the problems here.

At present, Li Xuelan's injury has not healed, and she can't return to work at all. In addition, there is no competitor, so this situation has arisen.

Li Guangyu said: "Xuemei, you can concentrate on handling the affairs of the supermarket group in the next week, and hand over the affairs of the Xingyu Group to Qin Peng. We must reverse the quality of our services and the attitude of our employees. We are not ready yet. While lying down and sleeping, we were competing with Carrefour in Southeast Asia, Taiwan, and Japan, and I don’t want Xiangjiang to become a battleground for us to compete with Carrefour and Wal-Mart.”

Later, at the meeting, Li Guangyu asked all managements to take their responsibilities seriously, to reverse this unhealthy trend, to act with an attitude of serving the citizens of Xiangjiang, and to remember not to have the phenomenon of big shop bullying customers.

These high-level executives immediately responded that they will increase the management of the subordinates after they go back, and must reverse the current situation as soon as possible, so that citizens can buy comfortably.

At the same time, Li Guangyu also told Li Ka-shing about the discount proposal, and asked Li Yibo to contact the chairman of Watsons to determine the time for the discount. When the time comes, the two supermarkets will discount at the same time, so as to restore the damaged image.

These managers know that some people are going to be unlucky this time, and this week's discount will cause a lot of loss to the group's profits.

……

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(End of this chapter)