The story of a cook

Chapter 495 Try Points Management
In a blink of an eye, it is April, and the weather is getting hotter.

A few boys in the kitchen left and recruited a few more.Tell every master that my little brother can manage it by himself, and he will be busy soon. It is difficult to find someone, and it is good to have one more.

Regarding the matter of preparing a few more younger brothers, Master Du said that he was afraid that there would be too many preparations, and the old man would not allow it.I said it's okay, there's nothing wrong with having too many people, and the business is the real thing.The business is up, and the money has been sold, and there is nothing to say about one or two more. When there is no one, they will be caught blind, and now they can't find anyone.

The business is indeed promising. Over the past year, it has not dropped 100 million every month, which is a phenomenon that has not been seen in previous years.

Any superstructure is built on the economic foundation, this is the last word.

From April, the old man separated Mr. Zhang, Mr. Zhou, and Mr. Wang, and asked them to manage a store individually to see their personal abilities.The kitchen of the new store is not finished yet, and the renovation progress is slow. According to the maintenance worker, the main reason is that there are not so many workers, and the construction site is too anxious to work.Since the renovation of the new store is slow, it is better to assign the three bosses to work in each store, which can be regarded as an internship.

Mr. Wang arrived at the old store. On the first day he came, he told me that he would not participate in the kitchen and asked me to manage it independently. He mainly assisted Manager Chen at the front desk.Manager Chen and I have a good impression of him and welcome his arrival.

After the coarse grains and cake shop learned from the old shop, the "five permanent management" also started. The overall situation was not very good, especially the coarse grains. Wei Chef was a little anxious. He cleaned up intensively for several days in a row. The staff couldn't stand it and resigned Not a lot.Mr. Wang said that now Mr. Zhang manages coarse grains, and he is in the kitchen every day, and he doesn't get along with Mr. Wei, and the two always have disagreements.

"At present, our old store is stable." Mr. Wang said.

"The staff is okay, there is no shortage of people." I said.

"Coarse grain is starting to be short of people now, and it's hard to find." He said.

"It's hard to find but you have to find it, and it will be even more difficult to find it in May." I said.

"We can't manage those, let's manage the old store well."

"That's not right, take care of yourself and everything."

What the group is facing is not an employee problem, but a management problem. It needs to improve the management ability of the management team, build a management team, create a corporate culture, and form a systematic management.It is impossible for an enterprise to have no systematic management, and fighting each other will eventually lead to failure.

These are things that the leaders consider. My job is to manage the kitchen of the old store well, cooperate well with Manager Chen, and steadily improve the business.My plan is to sell 120 million in May.

If you want to sell 120 million, you need to adjust the dishes.After nearly a month of menu adjustments, I feel satisfied now.Some dishes that did not sell well were cut off, and a few new dishes were introduced, and the feedback from customers was very good.The good dishes sold in the past have been upgraded. From the matching of raw materials to the shaping of the dishes, and the presentation of the stalls, it is much more rigorous than before. The customer feedback is also very good, saying that it is much more delicious than before.

The dishes of each chef are redistributed, and according to the cooking characteristics of each chef, the dishes suitable for him are allocated. quality.

Now the kitchen of the old store is not only strong in technology, but also strong in troops.

For Northeastern cuisine, there are me, Master Du, Master Li, the master transferred from two bakeries, and Yang Zhijun.On the seafood side, Master Liu led the team, with four seafood frying pans and one fish stew master.The eleven chefs on the stove have good basic skills after this long-term training, and they are familiar with each other’s dishes. It’s no longer like when I came here, each chef only cooks his own dishes, and the dishes of other chefs don’t know how to cook. , which are now almost all well-made and up to par.

Eleven masters are equipped with twelve cutting boards and twelve lotus tables.In the past, when there were few younger brothers, the chopping board and lotus table would leave the job at every turn. Now that there is one more position for each position, no one has mentioned the resignation, and everyone has done a good job.

The noodle team on the second floor is fully staffed, and there is an extra dumpling cooker, in case the boiled dumplings are not available when busy.There was no increase in the number of people making dumplings. Jiang Yajun proposed to prepare an extra one, but he never found it.

There are now four people in the cold dish room, which is standard.

It was Wang Hong and his elder brother who chopped the stuffing. My elder brother is not in good health recently, and he always goes to the hospital. After all, he is getting old and his physical strength is a bit too much. I want to change his position to take over from Wang Yaxin and manage the seasoning warehouse by the way.Before he could be transferred, his son called to say that his wife was sick and told him to go home.After the elder brother left, he found a 40-year-old woman to chop stuffing with Wang Hong.

The stuffing room is still run by Master Gao and his two younger brothers, and it has been very stable.Administratively, Master Gao is under my management, but in fact, the old man is directly under his leadership, and he doesn't care about the personnel arrangement in the transfer room.

I have always wanted to hold a cooking competition, to improve the technical level of the chefs, and also to improve the chefs’ interest in the development of dishes. I haven’t done it for a long time. On the one hand, I don’t have enough time. On the other hand, I don’t mind the old shop taking the lead. Other The two stores gossip, causing problems for the three bosses.But this idea has always been there, if I don't do it once, I will be unwilling.At the same time, I think of the point management that I have always wanted to practice. I have been improving this point management, and I always want to practice it.

Back to the dormitory after get off work, after washing up, I sat on the bed and smoked, thinking about point management in my mind.It happened that Master Du came over, so he explained the point system management in detail to him.

"Old Tan, I understand, this management method works." He said.

"We have the right to increase the wages of our employees every month. It seems to be a good thing, but it is also very difficult to deal with. I don't want to give her a raise or not. No need for us to say, whoever has the highest score will get a raise, the score is there, no one can find fault, right?" I said.

"That's the case, otherwise there is no way to fix it. Give this one a raise, that one is not happy, say that he is doing better than him, and the resentment rises to the sky, but dare not say it in front of the two of us, and talk to everyone behind the scenes." Goo, it's annoying to talk about this and that," he said.

"I think so. Those with high scores can not only get a salary increase, but also be outstanding employees of the month. Excellent employees also get extra points, and the kitchen will provide certain rewards. Do you think it will work?" I said.

He said, "Okay, I think it's okay."

I said: "We use [-] points every month. Don't we have all the hygiene standards in our house now? The hygiene is set like this. If the standards are not met, two points will be deducted every time."

"Okay." He nodded.

"In terms of discipline, follow the rules of the hotel. If you are late and leave early, you will be deducted [-] points, if you fight and curse, you will be deducted [-] points, and if you are serious, you will be expelled." I said.

"Our family will be fined five yuan for being late, and points will be deducted if the fine is fined?" He asked.

I said: "Deduction, a fine is a fine, and a deduction is a deduction of points. They are two different things." After speaking, he looked at him with a puzzled look on his face.Then he said: "At the beginning of our points management, the employees promised that they had no idea about the points and didn't care much about them. They felt that they should deduct them. Anyway, there is no fine, it's not painful, it's nothing. The first two months are really fine, but after three months, things will start. When the employee’s points reach [-] points, the seniority bonus of [-] yuan can be added, and when the employee’s points reach [-] points, the seniority bonus is fifty, fifty It’s a lot, but it’s given every month, so I’ll pay attention at that time.”

"Old employees can achieve it, but it is difficult for new employees. Now those who can work for half a year are considered old employees." He said.

"Yes, if we make good use of this points management, we can solve the problem of high employee turnover, because the points are not cleared, the higher the points accumulated, the higher the benefits, and there is another advantage, that is The salary increase is not decided by the officials, but by the score. If you want to raise your salary, you have to work hard, and the salary will naturally increase when you get the score.” I said.

"It's pretty good," he said.

"Actually, it's best to get the approval of the group. Our kitchen has limited strength and cannot provide some benefits. It would be great if the group came to rectify it. At least the benefits can be given, and the employees are more willing to work in our house. "I said.

"Don't mention benefits in our house. The old man will definitely not agree. That's taking money from outside." He said.

"You can't just think about the present when you run a business, especially in our catering industry, which has a high turnover of employees, which has a great impact on the quality of dishes and services. How do restaurants make money? They only rely on food services to make money, these two things It’s useless to say anything if you can’t get a guarantee. Take our family as an example, the average monthly increase is more than 3000 yuan compared with last year. How did it increase? Isn’t it because the staff is stable and the chef hasn’t changed? The quality of our food is very good now It is stable and keeps the customers, so the business will get better and better. If the chefs are always changed, there will be no such business, and it will still be almost the same as last year." I said.

"That's what you're talking about, but it's also related to your formulation of the dish process and standards. It doesn't matter if our family changes chefs now. As long as the new chef knows how to cook, the level is not too low, and he has been familiar with it for a few days. Afterwards, the dishes can be fried like this, and the guests can’t eat anything.” He said.

I laughed and said: "It is beneficial to set the production process and standards of dishes, but it must be implemented by people. The execution effect of an old employee is different from that of a new employee. In addition, the loyalty and belonging of an old employee The feeling of new employees is incomparable, the cost of a new employee is [-] times that of an old employee, this intangible cost is invisible and intangible, many managers don’t care, it is often this intangible cost that drags down the restaurant.”

"Employee turnover is high, the turnover rate is high, and it has something to do with the hotel benefits, but I think it has more to do with being the boss. If the boss is good, capable, fair, and admired by the employees, generally there will be no employees. Let's go," he said.

"You're talking about one aspect, which belongs to the management of capable people. What if the boss leaves?" I asked.

He smiled and said, "That's right, it's just like our family. If you say quit now, many people will leave."

"That's enough. We still need to have a system of management. It's like managing dishes. The chef cooks the dishes, but the process and standards are set by the restaurant. The guests eat the dishes, and he doesn't know which chef it is. Stir-fry, as long as it meets the taste standard, so what we manage is the dishes, followed by the chef. Only in this way will we not be afraid of the turnover of chefs, and we can develop the characteristics of our own restaurant." I said.

"Old Tan, I understand a little bit." He said, "Talk to you to gain knowledge, and I will chat with you more in the future."

I smiled, lit a cigarette, and said, "Try this points management first. I've perfected it. Tomorrow, I'll call a few bosses together for a meeting to study and listen to their opinions."

"Okay, I agree, and I guess they agree too," he said.

During the break in the afternoon of the next day, several bosses were called together for a meeting to study the point management. The bosses also felt that this management method was good and agreed to implement it.

I said: "Since everyone has no objections, let's implement this management. Let me arrange it. Master Du is in charge of roll call every day, and Master Du is in charge of discipline. Master Liu is in charge of sanitation on the first floor and sanitation on the second floor." Sister Jiang is in charge, and I am still in charge of the dishes. This time, everyone has to work harder than before, especially the inspection, which must be checked every day to ensure nothing is missed.”

"Master Du, Master Liu, and Sister Jiang, this time we have made good use of the reward ticket. We must be justified and convincing to the employees. For example, Zhang San was late today, so he had to sign the ticket and put his name on it. At the end of the month, we can count the points according to the fines. We have standards for everything, and we will be punished according to which regulations are violated, and as many points as we should deduct. Points, for those who meet the standards, those who perform well will be given extra points according to the regulations, why is it called a reward ticket, isn’t it.”

"Chef, I think our family's rewards are a bit small." Master Liu said.

"Yes, there are few rewards, but almost all punishments." Zhang Chunmei also said.

I said: "The rewards are determined in this way. Needless to say, the salary increase. The top three with the highest scores in the month will get a salary increase, and No.1 is an excellent employee. Not only will the salary increase, but also additional rewards. The rest is Save this, and add three points at a time. There is also our original daily excess reward. Isn’t our family more than [-], and every employee who increases by [-] is rewarded with five dollars? Let’s reward three more on the basis of five dollars. Points, this base is not small.”

"That's okay." Master Liu nodded.

I said: "In addition to this reward, there is also a reward for overfulfilling tasks. This is how I set up this reward. Take the upcoming May as an example. My plan is to sell 120 million, and drinks will account for a quarter of it." One, that is to say, 30 yuan is taken out of drinks, and the remaining 90 yuan is what our kitchen needs to complete. Then cold dishes are 12 yuan, hot dishes are 45 yuan, and pastries are 33 yuan. I have used this data every year last year The monthly sales amount of each stall is averaged, which is generally not less than one percentage point. In this way, the sales task of each stall will come out, and the completion of the sales task is considered to be up to the standard. Every 33% of the sales task exceeds each employee. Five points. Take the pastry as an example, the sales task in May is 33. If it reaches 36, it is considered to be up to standard and no reward will be given. Five points for employees. Is it clear to everyone when I say this?"

"Clear."

"Clear."

"Do you think this will work?" I asked.

"Yes, yes, how about extra points? No other rewards?" Zhang Chunmei asked with a smile.

"I don't have one at the moment, and I want to give rewards to everyone. I have to apply to the higher authorities." I said, "The main reason is that we have to see the results first in this way of management. When there are results and the results are remarkable, I can stand up straight and ask for rewards from the higher authorities. At that time, we will be tough and confident in our words. Whether it will work or not depends on what we do, work hard, and look after everyone!"

(End of this chapter)