mortal train conductor

Chapter 107 Recreating the Service Site to Promote Empathy

Liu Qun said: "Then can you two please cooperate with me? Now, let's simulate the situation at that time to see what problems might happen. But let's switch roles."

The two passengers thought to themselves that although they had already come to the convoy, they complained to the wrong person unexpectedly, and they also felt a little guilty towards Liu Qun, so they let Liu Qun toss. "Okay, then we will do whatever you say, and see how capable you are and whether you can satisfy us."

Liu Qun said: "Then you all have to listen to me, but please pay attention, the two of you are not acting as passengers in the hard-seat car, but passengers in the soft-sleeper car, okay?"

The two passengers nodded in unison, and they didn't know what kind of medicine was sold in Liu Qun's gourd. What's the point of doing this?

Liu Qun said to the deputy captain and accountant who were on duty that day. "Wang Dui and Zhang Che have to trouble you to cooperate. The two of you will act as two hard-seat passengers. You will cooperate with these two passengers in a while."

The two of them didn't know how Liu Qun would try to persuade the passengers, but they always knew that Liu Qun had a lot of ideas, which would definitely make the passengers angry and satisfied, so they said cooperatively: "Okay, okay, we are hard-seat passengers. "

Liu Qun pointed to the two bunk beds in the office, and said to several people: "Now, this is our soft sleeper car. There are 4 berths in a private room. Please both of you, now you are passengers on the upper berth of the soft sleeper car. .It is broad daylight now, and the situation is that you have slept through the night, now please go to the upper berth for the two of you.”

Seeing the two hesitate, Liu Qun said: "Cooperate, I will be able to satisfy you. If you don't cooperate, my work cannot be carried out."

One of the younger male passengers said: "What is this going to do? Can't you just say it?"

Liu Qun said: "Talking can't really solve the problem. You must conduct experiments on the spot to be convinced. To use a term in the criminal procedure law, this is called 'investigation experiment'. That is to say, in order to determine the importance of the investigation of this case Whether a certain fact or phenomenon exists, or whether it can occur under certain objective conditions, how it occurs, and various conditions at the time of the crime, is an investigative measure that reproduces the fact or phenomenon.

The same is true for us now, only when we are simulated on the train can we have a feeling, and you can experience it yourself. "

The two passengers finally sat obediently on the upper bunks of the two bunk beds.

Liu Qun moved two stools and put them by the window.Said: "This is the side seat of the soft sleeper."

Liu Qun asked the two passengers: "May I ask you two, if you don't sleep, do you feel comfortable sitting there?"

The two passengers felt uncomfortable.One of them said, "Then I can lie down all the time."

Liu Qun said: "The upper berth of our train, if it is dark at night, you can indeed sleep there all the time, but if you lie down all the time during the day, you will definitely suffer from backache, back pain, and leg cramps. You must get down and move around. Looking at the scenery outside the window, do you think this is the case when you are in the car?"

The passenger said: "Yes, taking the train and looking out the window is also a kind of enjoyment."

Liu Qun continued: "Now there are people on the two lower berths, and for example, the two of them are sleeping now, so it is not convenient for you two to sit on the lower berth, don't you think?"

The passenger said: "Yes, it's really inconvenient. Even if the passengers on the lower berth don't sleep, I don't want to sit in their seats. It would be uncomfortable for them and embarrassing for us."

"That's right. If you've been lying on the upper bunk for a long time, you definitely want to get down and move around and look at the scenery outside the window. But you don't want to sit on the lower bunk."

Liu Qun pointed to the two stools and said: "See, those two are the seats on the side of the corridor specially prepared for you, you can go there anytime, watch the scenery outside the window, or stand there to move around, standing and twisting." Twisting your waist, stretching your arms, and lifting your legs are all fine."

"Oh, that's good, let's go and sit there," said the two passengers.

At this time, Liu Qun said again: "But now I am sorry that the train staff has given those two seats to the passengers of the hard-seat car." Liu Qun said to the deputy captain and the accountant: "Please sit Sit on the two stools and watch the scenery outside the window."

The two sat on the stool very well, watching the scenery outside the window with relish, looking very comfortable.

Liu Qun turned his face to the two passengers again and said, "Where can you go now? Those two seats are already occupied, let alone you go and sit there, you just want to look at the window, it seems that you can't go there. The distance with those two is too close.

There is a very interesting phenomenon in psychology. When a person who is not familiar with you gradually approaches you, you will gradually feel very stressed. Similarly, when you gradually approach a person who is not familiar with you, the other person They will also step back or step aside. This phenomenon is due to the violation of the personal psychological safety distance.

When we walk outside, when we are about 1.2 meters away from each other, both sides will feel strong pressure. If you try to approach a stranger, even if you are in a crowded place, when you are within one meter of him, it will be very difficult. Chances are he'll ask you, "What's the matter?"

Of course, there are individual differences in this distance. Everyone has a psychological safety distance to ensure that their territory is not violated. This is an individual defense mechanism and an instinctive function.Of course, this distance is not absolute. On a crowded bus, on an elevator, or in a crowded market, this distance will be lost.Because on such occasions, the distance between you and others is not determined by your own will.

When the two of you paid a much higher price than hard seats and hard sleepers to buy tickets for soft sleepers, but now you cannot fully enjoy the treatment of soft sleepers, how do you two feel? "

The two passengers nodded thoughtfully, and got down from the bunk bed to the ground. One of them said, "You seem to have some truths. If we consider this matter from the perspective of soft sleeper and hard sleeper passengers , although this side seat is generally empty, if other passengers are seated, it is indeed tantamount to infringing on their rights to ride. It is indeed unfair to them."

When they first arrived, the two of them yelled at the top of their voices for a long time, and they seemed to have vented a lot of negative emotions.Now simulating empathy, Liu Qun saw that the two passengers had lost a lot of anger, and continued: "Now there are three roles, the two of you have already played two, the passenger of the hard seat car and the passenger of the soft sleeper car, now Then you two will be the train conductor when you come."

(End of this chapter)