mortal train conductor

Chapter 110 Imperfect Behavior and Venting Anger
Xuan Ye continued: "After speaking, I really couldn't hold back, so I replied, 'We also eat whole grains, and we also need to go to the toilet.'

Unexpectedly, this sentence angered her, so she blamed me endlessly and even complained to me. Later, I had no choice but to provide your mobile phone number to her.This is the way things are, sorry for the inconvenience, Liu Che. "

"Oh, that's the way it is. Don't worry. There's nothing you can do when you meet such a passenger. Let me go and listen to what she has to say. It's okay, Xiaoye, don't be angry. Isn't there such a saying? It's called' There is no one to replace you when you get sick, so why bother thinking about it.” Rao Xueman once said: “Remember what should be remembered, forget what should be forgotten, change what can be changed, and accept what cannot be changed.” Let’s try our best Forget about these bad memories!

Alright, Xiaoye, calm down a bit here, I'll go over and have a chat with that passenger. "

Liu Qun came to the lower berth No. 13 of carriage No. 14 and found the middle-aged female passenger.

Apparently, the passenger is still full of anger.

Liu Qun walked up to her, nodded to her, and invited her to the cabin of No. 13 car.

Liu Qun asked: "May I ask what aspect of your complaint about the conductor's occupation of public resources? You can tell me, and I can give you a reasonable explanation now."

The female passenger said: "Do your train staff have to compete with passengers to use the toilet?"

Liu Qun said: "May I ask how she fought with you? Could it be that you both wanted to use the toilet, did she push you away and go in first? If so, it really shouldn't be."

The female passenger still said angrily: "It's true that I didn't fight with me, but I can't use it if she uses it."

"Oh, that's right, our staff can use the toilet in the camping car when they are resting in the car, but our on-duty time is as long as seven or eight hours, and it is impossible not to use the toilet once, so we can only use the toilet with passengers. Shared toilets."

Liu Qun thought while talking: let alone a crowded public place like a train, even if you are at home, you may have to wait a little during the morning rush hour to go to the toilet.

Liu Qun went on to say: "So the situation is that the conductor entered the toilet first and did not fight with you. If this is the case, then you need to understand."

The female passenger went on to say: "I also met a male passenger, he was unreasonable, I just knocked tentatively on the door of the toilet twice, and he scolded me for a long time inside. After entering the next toilet, he was at the door of the toilet again, scolded me for a long time, and kept knocking on the door, and said that he wanted me to experience the feeling of being in the toilet and being urged outside."

Liu Qun said in his heart: I know your crux is here. You behaved improperly, and the male passenger you provoked accused you, but you couldn't refute it. Now he got off the train and left, and you got angry at our train staff.

Liu Qun said: "Oh, this, please understand this, let me give you an example, you see we sometimes go to some very popular restaurants to eat, there is often a queue, if everyone works according to the restaurant The number issued by the staff, sitting in the fixed waiting area and queuing up, will certainly not arouse the resentment of the customers who are eating.

But imagine if we were eating and two people came up to us and asked: Are you almost finished?We have to eat too!We wait for you to finish eating and sit in your seats!Then they stood on the side, watching us eat helplessly, do you think we will feel comfortable?However, this analogy does not seem to be relevant now. Now we are talking about going to the toilet, and I am talking about eating. "

After hearing this, the female passenger also felt that what Liu Qun said made sense, nodded and said, "It's really uncomfortable to be urged."

Liu Qun continued: "To be honest, I have been racing cars for so many years. Unless I am in a campervan, I can go to the toilet with confidence. Generally, I have psychological barriers when I share the toilet with passengers. Why do you say that?
It is because in the past few years, (I said in my heart: it’s better now, most people don’t knock on the door anymore) many tourists are impatient, and when they see the toilet door is locked, they will knock hard on the door.As you know, it can be uncomfortable to be interrupted when going to the bathroom.

So let's think about it differently. Maybe the male passenger is not very comfortable, and it is more difficult for him to go to the toilet. If you knock on the door and disturb him like this, he may make more effort, or to put it more seriously, you A knock on the door prevented him from using the toilet normally.So his anger may come from here.

On the contrary, after you entered the toilet, he deliberately knocked on the door outside, do you feel very uncomfortable in your heart? "

The female passenger said: "It is true that after what you said, I can roughly understand the male passenger. But the locked state of the toilet on the train is the same as the 'occupied' state. It happened to me on the train before, and the conductor drove I forgot to open the toilet in the future, so I also had a psychological shadow when I took the train. When I saw the small hole on the toilet door panel showing 'someone', I couldn't help but suspect that the conductor didn't open the toilet or didn't let us use it. "

Hearing what she said, Liu Qun said to her again: "Well, then I can teach you a little trick, and you will be much more relaxed when you take the train and use the toilet.

So you come with me, let's go to the toilet and have a look, and you will know. "

Liu Qun and she came to the door of the toilet. Coincidentally, there was no one in the toilet on the left in the direction of the second carriage.

Liu Qun said to the female passenger: "Now I am standing at the door of the toilet. You take a few steps back, stand in the carriage, and look up. There is a toilet indicator light above the side door. Take a look at how it is displayed and tell me. "

The female passenger took four or five steps back, went back to the carriage, looked up, and said, "Oh, there is an indicator light here. I haven't noticed it before. I always go to the toilet door to see that the lock above the door can be changed." The words inside the small strip hole. It now shows 'no one' in the toilet on the left."

Liu Qun said: "The development of the railway is reflected in all aspects. The high-speed railway is world-class, and the ordinary speed train is also undergoing changes. Well, you don't move, just wait a moment."

Liu Qun took out the car door keys and locked the toilet door.

Asked: "What status is displayed now?"

The female passenger said: "It shows locked status now."

While the two were talking, a young man came to the toilet door.Liu Qun didn't say a word either, and walked a few steps to stand with the middle-aged female passenger and look up at the toilet sign.

After the young man entered the toilet, the handle was locked.The red "occupied" status is impressively displayed on the sign.

After reading the three statuses on the monitor, the female passenger said to Liu Qun: "Oh, I never expected to be able to judge the current status of the toilet from here. I don't need to knock on the door to test it. In fact, I am also very disturbed. And it made the people in the toilet very uncomfortable. Now I feel that there was indeed a problem with what I did at the time, and if I waited a little longer, the situation that just happened would not exist."

"Oh, I can't blame you. Your complaint has also sounded the alarm for us. We need to strengthen publicity in this area, and make passengers more comfortable on trains through train announcements and verbal publicity by conductors. That is our ultimate goal." Goal. Speaking of which, thank you for letting us find a loophole in our work."

At this time, the female passenger also felt very embarrassed. After all, it was her own fault that caused the male passenger to quarrel with her, and the conductor himself was not wrong at all, but he was used as a punching bag by herself. After Liu Qun's persuasion, he no longer has unhappy thoughts, but instead has a deep sense of guilt.

He said to Liu Qun: "Commander, you have perfectly solved my problem. Besides, the female conductor just now was also very diligent. The sanitation in the carriage was very clean, and there were water stains from passengers washing their faces in the toilet." , she wiped it off quickly, and the little girl 'couldn't even swear back'. I was in a hurry just now, and I didn't speak very nicely, but the train conductor didn't get angry with me because I didn't speak well, but silently Listen. If it’s me, I won’t be able to. I don’t have such high self-cultivation. Our Chinese railway is getting faster and faster now, and the quality of the train staff is getting higher and higher. Our ride experience is getting better and better. Excuse me. Train conductor, go to work."

(End of this chapter)