mortal train conductor

Chapter 245 What Is the Purpose of Assessment
As the saying goes, "People's hearts are made of meat." Secretary Zhang is over 50 years old, and he is quite experienced in dealing with people. Seeing Liu Qun and Zhang Lan respect him from the bottom of his heart, Zhang Lan even took out a notebook Remembering what I said, I feel great psychological satisfaction.

Secretary Zhang went on to say: "In my eyes, you are still young people, and you are still like children. It is indeed not easy for you to take on such a heavy responsibility. To manage so many employees and serve thousands of passengers. It is necessary to coordinate the working relationship with the three vehicles.

There are a lot of big and small things, and it will not work if any link is not handled well.

In the dispatch room, I also asked the dispatch member of the day, because Liu Che called in time later, and did not cancel the flight attendant record for the announcer.

According to my analysis, what happened now is very likely to be like this. After the announcer returned home, she told her husband what happened. The husband may not understand the train conductor’s assessment, and he didn’t know that he didn’t give it. His wife canceled the attendance, so he just Made this call to report.

I also feel that whether the broadcaster himself knew that her husband called the hotline for help is still open to debate.

After all, we work in the same unit. Although we welcome this kind of complaint, most people would not sue the driver for a trivial matter like this.

From the appearance of the employee's family member calling Duan Shang, we can analyze that the announcer is still very wronged deep down in his heart, and he still has resistance to your decision to deal with it.

Although she accepted the punishment on the surface, she still went back and complained about her dissatisfaction with her husband, which led to her husband's corresponding feedback.

It is impossible for the train conductor not to carry out assessments in the daily management work, but it is best for you two conductors and deputy conductors to coordinate and cooperate. If this coordination is reflected in the management of employees, it should be like this.

The attitudes of the two must be the same. For example, if the employee does not obey the assignment and needs to be assessed, then the two of you cannot have different opinions at this time. You can talk about it in private, but you must be consistent on the surface.

Although it is consistent, the two of you still need to distinguish the roles.It is the so-called splitting into red face and white face, one person sings red face and the other sings bad face.

For example, this time it was Zhang Chechang who sang the red face, managing the employees positively and advocating assessment, then Chechang Liu must support Zhang Chechang's approach.

But afterwards, Che Zhang, you should give this employee psychological counseling after the assessment.

Assessment is not the ultimate goal. The purpose of assessment is to prevent employees from making mistakes of the same nature, and to let other employees see that such behavior occurs, and they will be assessed and criticized.

The purpose of the assessment is not to make employees feel conflicted. The highest state is to convince the employees after the assessment.Of course, it is quite difficult for employees to take the initiative to convince them sincerely, because everyone's ideological realm and level of understanding are different.

Especially since you are both the conductor of the train and the secretary of the party branch.While strictly assessing, it is also necessary to do a good job in the ideological and political work of employees, and heart-to-heart talks are essential.

We can truly understand the thoughts of the employees, and let the employees express and vent their pressure on work and resistance to the assessment, just like responding to complaints from passengers, let the passengers express their thoughts at the first time, then You can formulate targeted countermeasures and respond to each other.

Why are you two conductors sitting here now?Have you thought about it?If the section is indiscriminate, once an employee reports a problem with the train conductor, the section will criticize and assess the conductor instead of investigating and talking with you, how will you feel in your heart?

Let the two of you come here now. While investigating the facts, I also want to hear your thoughts on this matter and express your emotions.

You see, everyone on the section has done this. As the conductor of the train and the secretary of the party branch, shouldn't you also follow suit?

For example, after Liu Che made an assessment decision, he conducted a return visit to the employee.Let the announcer express his doubts or even dissatisfaction in his heart.And after the other party confides, can you explain and persuade in a targeted manner?

I even had empathy with the staff, and asked him to look at this matter from the perspective of the train conductor's management. How should he face it as the train conductor?
Will this get better results, and at the same time, there will be no follow-up troubles?

Our section of the party committee once formulated the work of party branch secretaries' heart-to-heart talks, which is to focus on and must talk about several situations.Among them, it is necessary to have a heart-to-heart talk with the employees who have been punished and assessed.

On this point, I think that from the perspective of the party branch secretary, the two of you have some omissions.Just like in the daily operation process, if there are missing items or missing items, it is likely to cause follow-up troubles and even cause accidents.

Now there is an omission in the heart-to-heart talk work of the party branch, which has caused the dissatisfaction of the employees and brought them home from work. Have you considered the problem from the perspective of this broadcaster?

There is a common saying in management science called one slap and two rubs.

It means that in the management work, strict management and the combination of leniency and strictness should be carried out together. Sometimes strict management may not necessarily produce results, and sometimes it will make employees feel rebellious, which is of no help.Assessment is a management tool, but it cannot be just assessment.

While assessing employees, we must ask ourselves, has the assessment achieved the effect of educating the examinee himself and other employees?
Fascist-style management cannot convince employees to be strict.When employees have problems, they should be treated differently. For employees who do not obey the command, they must be slapped first, that is, they must be assessed. .

But it is also necessary to discover the shining points of the employees, or to carry out reasoning education after the assessment, and to affirm the results while punishing them. .

This rubbing is not meant to mean, but to make up for the pain after the slap, so that the employees don't feel pain, and even forget about the assessment.

Kneading is the emphasis on promoting blood circulation and removing blood stasis in traditional Chinese medicine. It makes the purpose of the assessment clear and thorough, so as to spread the effect of this slap and integrate it into the future work of employees.

In fact, for some employees, if we want to change him, we can rub him twice first, and then slap him. It is often easier for him to accept this assessment.

Everyone has their advantages and disadvantages. No one is useless and has no strengths. This is what the train conductor must realize during the management assessment.

It is necessary to point out the shortcomings of the other party, but also to make positive comments on the advantages of the other party.Don't push the employees into the confrontational situation of "I'm not good at anything, anyway, I'm already here, I'll just break the jar, at worst, I will adjust a train number, adjust a team, and stop working here".

"One slap" can be done by one driver, while "two rubs" can be done by another driver. The two drivers work together to carry out this work well, so that the employees can be slapped without being injured. They were very conflicted, and other employees only saw the employees who did not obey the assignment get slapped, but they did not rub them twice.

It not only assesses the employees, but also obtains the understanding of the employees, and at the same time allows other employees to receive education. This is the real purpose and significance of the assessment. "

(End of this chapter)