mortal train conductor

Chapter 253 Taking the initiative to take responsibility and detailing the luggage arrangement
Zhang Lan said: "When this passenger was injured, he didn't mean to complain about our railway at all, but just complained about the passenger who was going to get off the train to pick up his luggage. It seems that someone pointed out that our train is also very responsible, because after he got on the train, the conductor adjusted the luggage rack once, and did not adjust the luggage rack multiple times, and the items on the luggage rack fell. A safety hazard has been laid.

At that time, Sergeant Zhang and I went to mediate, and I left him the phone, but I didn't expect him to bite back now. "

Liu Qun said: "Don't be angry, it's easy to understand. I have met many passengers who are very talkative when they are in the car. When I go home and tell my relatives and friends about what happened at that time, they will have Many people offered advice. With this trick, many people think that our railway is easy to bully, and they just want to take a bite of our railway, a big fat sheep, to see if they can get economic compensation.

In the early years, we humbly compensated them, but in recent years we all advocate that passengers take litigation to protect the legitimate rights and interests of both parties.

For a lawsuit triggered by such a situation, our section will send the business supervisor of the safety department and the legal counsel affiliated to the section office to respond to the lawsuit. What we need to do is to provide as comprehensive and detailed as possible the on-site evidence, witness testimony and We see and hear things and the images left by video cameras. "

Zhang Lan said: "Oh, that's good, then I feel a little bit at a loss. He said just now that he would take me personally to court, saying that as the conductor of the train, I failed to fulfill my duty of rescue and ensure the safety of passengers. duty of safety."

Liu Qun said: "Don't be afraid, this is another half-assed legal person. This must have been inspired by others, thinking that talking about some legal terms can scare us. In fact, we most hope that the other party is someone who understands the law. If the other party does not sue, we will have a headache instead.

How about it, what did he talk to you just now? "

"He was telling me that he was going to sue me together. I saw your call, and I told him that I have something urgent, please call me later."

Liu Qun said: "Okay, how about this, you don't have to worry about answering the phone, you can go through the situation in detail now, form an electronic version, and post the original photo of the passenger witness's testimony Go up for easy printing.

It’s fine if the passenger doesn’t call for a while, but if he calls again, you tell him my mobile phone number, you say you are the deputy driver, and you always call me if you have anything, and tell me, The responsibility is also borne by me, so that's fine. "

Zhang Lan on the other end of the phone heard Liu Qun say this. Although she felt Liu Qun's machismo was full of machismo, she needed this machismo to protect her from the wind and rain.

The passenger had already said that she was in a state of turmoil. Now that Liu Qun took the initiative to take this hot potato, Zhang Lan was so grateful that she had nothing to say. Her voice trembled slightly. He said, "Thank you very much, Liu Che. I am really afraid to answer this kind of phone call. I don't know how to answer it, and I can't hang up the other party's phone.

At that time, I was watching the class, and I was there to deal with it. It is said that this matter has nothing to do with you. Now you have taken the initiative to take on this important task for me. Thank you very much.

Liu Che, running with you, I think it's too worry-free, we both benefit from good things, and you are the ones who charge ahead when encountering all these troubles. "

Liu Qun said: "Zhang Che, don't say that. This is what I should do as the leader of the shuttle bus. Besides, we have a division of labor. I am in charge of the outside, and you are in charge of the inside. I will leave the verbal confrontation and swordsmanship to me." Well, you can make our materials and ledgers the best.

But I also give you a piece of advice, that is, when you hear these calls in the future, don’t be afraid and don’t avoid them, because you will go out one day and be the driver of the bus. You can’t be a deputy driver all your life, even if you I have always been the deputy captain, and when I meet some captains who are wise and protect their lives, things like these will be pushed to you to face alone.

So you also need to have experience in this area, learn how to answer passengers, and use reasonable rules and regulations to explain to passengers.

Zhang Lan said: "Okay Liu Che, thank you, then I will hurry up and prepare the materials for that day."

Putting down the phone, Liu Qun also secretly sorted out the context of the matter from beginning to end, picked up the "General Principles of Civil Law" to watch, and waited for the passenger to call.

In fact, there are clear regulations on the train for the placement of luggage racks on passenger trains.

The items on the luggage rack should be placed smoothly, firmly and neatly.No seats or berths are occupied, no aisles blocked.Sharps, fragile items, pole-shaped items and heavy objects should be placed under seats and berths.

Small and medium-sized suitcases, duffel bags, and backpacks can be placed directly on the luggage rack.The suitcases should be placed along the direction of the luggage rack, and should not exceed the edge of the luggage rack; the luggage should not be stacked, in case the train shakes and the items fall and hurt people; the umbrella pocket on the side of the backpack should be empty, and water glasses and other items should not be placed as much as possible.

Round and curved objects such as buckets cannot be placed on the luggage rack to prevent the train from shaking and rolling; baby carriages and small strollers cannot be placed on the luggage rack; foam boxes containing fresh food cannot be placed on the luggage rack to prevent the juice from dripping and staining your own and other people's clothing.

When Liu Qun was working as a train conductor, he especially liked finishing the luggage racks, because he believed that there would be a sense of accomplishment in doing the luggage racks. Seeing that the luggage racks on both sides of the carriage were neatly done, it was just like what the old masters said—knife cutting Tofu board wall.

As soon as you enter the compartment, you can see two luggage racks that look like walls, giving people a pleasing feeling, just like being in the army, you will be greeted as soon as you enter the dormitory, and the beds are covered with pieces of tofu-like quilts.

Arranging luggage racks is a physical effort, and it takes a lot of sweat to tidy them up. For some old conductors, they don’t really step on the passenger seats to tidy up one by one, but tell passengers to put some luggage racks that cannot be placed on them. Take down the stuff, put the suitcase sideways and so on.

Of course, the luggage racks made in this way are not as neat and firm as the ones that have been placed by hand.

And without standing on the seat, it is impossible to observe whether there are water cups, trolleys and other items that are easy to fall above the luggage rack.

When it was a green leather car, the luggage rack was made up of steel pipes. At that time, it was easy to see the items on the luggage rack, but now it is made of steel as the core, and the outside is made of aluminum alloy plates. , From the bottom of the luggage rack in the compartment, it is impossible to observe what items are in the inner position above the luggage rack.

(End of this chapter)