mortal train conductor

Chapter 50 Refinement of Human Appearance Standards Emphasis on Business Learning
Train conductors Liu Qun and Zhang Lan, while training the queue with everyone, also studied the job requirements of the train conductor in the queue acceptance. The terminology of train conductors in the departure queue has been newly standardized.For example, when entering the dispatch hall to ask the dispatcher for instructions, it was changed to "report the dispatch, the first group of passengers for the K18 time, the assembly is completed, and the request for departure!" After the attendance entry and the completion of the team, the train conductor again When reporting to the dispatcher, the term was changed to "'queue' completed." A "collection" and a "queue" show the degree of excellence and perfection in the work of the passenger transport section.

After many discussions between Liu Qun and Zhang Lan, the two made some divisions of labor. For example, the hair of female employees must be coiled up, and long hair must be fixed with a hair cover at the back. Zhang Lan is responsible for the purchase of uniform hair sets.

Liu Qun also refined the step of "personal arrangement" for employees. After the attendance entry is completed, the queue is lined up, and the next procedure after reporting the number is the human appearance. :

The first step is to hear the command "one", put your hands on the brim of your hat, put your fingers together, and stretch your hands.

In the second step, when the command "two" is heard, the left hand is on the bottom and the right hand is on the top to adjust the tie.

Step [-] When hearing the command "three", quickly move your hands to the two pockets at the bottom of the road suit, and grab a pocket flap with your left and right hands.

The fourth step, when you hear the "stop" command, put your hands down quickly, put your middle finger close to the seam of your trousers, and return to the standing posture.

Of course, each dragon has nine sons, each of them is different, and each person's reaction speed is different.The speed of the movements also requires everyone to practice many times, the faster ones are slower, the slower ones are faster, and the movements are formed into a balanced average as much as possible.After many drills in the car and on the platform, wearing white gloves, they have reached a level of basic coordination from a distance.

When dispatching crews to implement the "roll call" system, all members of the crew are in a resting posture. The specific requirements of the document are that the conductor who is called should return to the standing posture while shouting "arrival". When the name is called, the comrades who have just been called out stand for a while on their own, and the cycle repeats.

And some old comrades in the team are used to not doing anything when they are called, but at this time, this is a major point deduction item, and one point will be deducted for each person found.For this item, Liu Qun also conducted special training. At the return meeting today, he followed the "route sheet" (that is, the paper list formed after all members of the team entered attendance) to prove that the employees had already departed and completed their work. The names on the attendance record) will be called one by one, and all the employees of the team will stand in the carriage for drills.

"Zhang Lan!" "Here!" Zhang Lan changed from resting to standing attention in an instant.

"Wang Jian!" "Here!" While Wang Jian stood at attention, Zhang Lan rested on her own... After calling the names of the entire team, the last one was Li Mang, the conductor, who yelled "Here!", and then Keep an upright posture and stop moving.

Liu Qun smiled and said to Li Mang: "Li Mang, please take a look, what are everyone's postures now?"

Li Mang looked at the comrades on the left and right, who were all in the posture of taking a break at this time, and asked puzzledly: "But there is no one else behind me, what should I do? No one told me to take a break."

"Okay, fortunately we have rehearsed the documents on the paragraph. The rule is that the last one should take a break after shouting 'arrive'. You must remember that you must not stand at attention alone." Liu Qun said.

Li Mang replied: "Yes!"

"Okay, everyone is doing well now, and there is still one detail that needs everyone's attention. Let's look at an example. Okay, everyone, please sit down and face me. Wang Mengmeng, please come to the front."

Wang Mengmeng and everyone stood facing each other, Liu Qun said to Wang Mengmeng: "For example, if you take a break in the queue now, I will call your name next. Wang Mengmeng!"

"Here!" Wang Mengmeng returned to the standing posture in an instant from the restless movement.The impression given to the bystanders is that Wang Mengmeng instantly changed from a relaxed state to a ready-to-fight state, as if he was a long sword in its sheath when he was at rest, and he felt like the sword was out of its sheath in an instant when he stood at attention.

"Can everyone see this feeling? When you rest for a while, you relax your mind and body. When you hear your name, you instantly retract your feet and push your chest and abdomen as much as possible to find the feeling of standing at attention. It means There is a state transformation, everyone should experience this feeling carefully, and carefully watch Wang Mengmeng's simultaneous transformation from mental state to physical state from the perspective of a bystander." Liu Qun followed the temptation.

"Okay, Wang Mengmeng, please rest easy, Wang Mengmeng!" "Here!"

"Have you seen it? Yes, it is the feeling of being upright. You can experience it for yourself. You must let the bystanders see the changes of the parties involved. There is also this shouting of 'to'. When counting, the comrades in the second and third rows did not The opportunity to perform, but when you say 'to', it may make you stand out." Liu Qun continued.

"This 'to' must be short and impactful. Don't prolong the sound, it looks very sloppy. There are 4 sounds in pinyin. Now let's practice it again, so that everyone can know which comrade is in front of their name, When the comrade in the front is clicked, the comrade in the back takes a deep breath and waits for his name to be called. When his name is called, he must use explosive power to shout the word "to", and the shout must be deafening. "Now practice again...

"The team communicated that when checking and accepting the departure queue, a combination of business questions and time-based questions will be adopted. As usual, there are still two conductors and three conductors who accept random questions. Many comrades have reported to me the time It is difficult to memorize.

But the time is something that everyone must master. Not to mention random questions, but in daily work, if a passenger asks you the time, what time is it at which station?You can't answer, what will the passengers think of you at this time?Or when you are asked what time you arrive at which station, you take out a small note from your pocket, read it and tell the passengers, maybe you think it doesn’t matter, anyway, I told the passengers, but if we think about it differently For a moment, we go to some public institutions such as banks to handle business. When we ask the salesperson for some handling details, the salesperson tells you that there are some things I don’t know. Do you also feel that you have no foundation in your heart, that this person's business is really immature, and he doesn't even know this, is he a temporary worker?If no matter what you ask, the other party can speak eloquently and answer fluently, so what impression do you have of him? Look at how powerful he is, his quality, and his business, and you will be in awe of him, right? ?
On the other hand, we behaved like this after the tourists asked us, what do you think the tourists think of us?None of us want to be thought of as an uneducated and ignorant conductor.

I have a little trick for reciting time, and I will share it with you now.If you have any good methods, you can also tell them, and everyone will make progress together. My method is:
One is when we arrive at this station, for example, when we arrive at station C ahead, we quickly memorize the arrival time at station C, parking time, driving time, and the three times when we arrive at station C on the return journey.Each of our classes passes through half the distance, so that half of the stations will be memorized. Why should we memorize it like this?This is because the time between the two stations on the outbound journey and the return journey is roughly equal, even if there is a difference, it is only a few minutes, and everyone should treat it differently;

There are also some stations that are easier to remember and memorized first. For example, the arrival time of the outbound journey at Station K is 3:13, and the arrival time of the return journey is 18:18. This is very easy to remember. Remember that there will be more stations Got the hang of it and gained confidence in myself.

The same is true for business problems. Everyone should learn business for themselves. For example, how to use a fire extinguisher. After we master it, we can occasionally use it as a conversation piece when we have dinner with friends and relatives. Many people in life If you don't know where the fire extinguisher should be used at the fire source, then you can talk eloquently: "You should stand at the upwind or sidewind of the fire source, and shoot horizontally at the root of the fire source." 'Speaking the words in these regulations will instantly make others feel that you are knowledgeable, proficient in business, and a positive person. Everyone is willing to associate with you. If you can’t say it, just say some negative and boring things, so that people will talk to you less and less in the future. If you know how to ask you, you won’t be able to ask anything, and you won’t be able to speak seriously, and your relatives and friends will also alienate you?
In addition, we need to have a mentality. Our comrades in their 40s and [-]s all have children. If we put down our mobile phones at home to study business, memorize business problems and memorize time, then what will our children think of it? What about us?
——Look at our parents, they are still learning at this age, should we be more diligent in the stage of learning?As the saying goes, it is better to teach by example than by words.Our learning state is to use our behavior to educate our children.

It can also be said that learning for adults is a particularly elegant thing, and it is something that talented people will do. Now many experts have proposed the concept of "lifelong learning". For example, learning is useful for people who are seven or eighty years old. Woolen cloth?For example, if you don’t study, you don’t know that it’s dangerous to go out to exercise at five or six o’clock in the morning. People with heart disease are even more dangerous, and the oxygen content is also insufficient. If you go out at nine or ten o’clock after the sun rises, It will be better to go out to exercise, and there will be no danger. "

Zhang Lan, the deputy captain, said immediately: "I think what Liu Che said is very correct. Learning is learning for yourself. Think about it, everyone. If you have learned well in business, you can get bonuses and honors through technical competitions. If allowed, I will compete for the train conductor. It is also true in my life. I have a friend who sells tickets at the station. Sometimes I ask him some knowledge about ticket sales at the station. Whether he is at home or at work, he can speak up. I admire him very much. I also like to socialize with him. On the other hand, there is a classmate who works in a bank. Once, I asked him some knowledge about saving money. I can't believe him anymore. Everyone likes to be the former, right?"

(End of this chapter)