Chapter 1334 New Luxury Brand
Chapter 1335 New Luxury Brand

In another office, Qin Hao and White were holding a video conference.

On the screen, White looked a little tired.

"White, Takenaka's new luxury brand is planning to be launched on your Duobao shopping platform."

Qin Hao said bluntly, "This will be a great opportunity for cooperation."

White nodded slightly, "Boss Qin, I will personally supervise the team to ensure that the entire platform is ready for the new product launch."

While Zhou Si and Qin Lei were focusing on their new projects, Qin Lei received a complaint call from a middle-aged customer of Yuanhang New World.

The other party is emotional.

"This process is indeed disturbing and I will investigate immediately and resolve the issue as soon as possible."

Qin Lei said.

Qin Hao also felt the competitive pressure from other large companies, and he decided to take more proactive measures.

Qin Hao found Ah San and said, "I need you to conduct a market survey as soon as possible. We must have a clear understanding of the trends of all parties."

Ah San nodded calmly, "No problem, Mr. Qin, I will work with Zhou Si to develop a detailed competition strategy."

In the office of Zhulu Group, Zhou Si pushed open a cup of hot coffee and sat opposite Qin Lei.

"Qin Lei, have you been feeling a little irritated recently because of the new project?"

she asked tentatively.

Qin Lei raised his head and forced a smile, "A little bit. The customer complaints from Yuanhang New World have made me very anxious."

"Don't worry, these can all be fixed."

Zhou Si comforted softly.

At this time, Qin Hao pushed the door open and looked carefully at the documents on the table.

"Looks like I came at the right time."

He made people feel a little bit at ease.

"I heard about the customer complaints. I think we can start with the company's internal processes. Zhou Si, what do you think?"

Zhou Si put down his coffee and thought seriously, "I think we need to clarify the problems in customer experience first, and then solve them from the root."

She added confidently.

Qin Lei nodded and relaxed a little, "This gives me a better sense of direction."

Just as they were planning their countermeasures, Asan hurried in with a stack of investigation reports in his hands.

"Boss Qin, a new round of market research shows that competitors are stepping up their efforts to penetrate our market."

He said in a deep voice.

Qin Hao frowned slightly, "It seems that we have to supervise each project personally."

He made a quick decision, "Asan, you continue to follow up and make sure our data analysis is in place."

Zhou Si responded immediately, "No problem, I will fully cooperate."

She turned to Qin Hao and said, "We will strengthen the brand positioning of Zhuzhongyi and optimize the service system."

Qin Hao felt a sense of crisis and said, "In this case, I will go to Yuanhang New World in person to see what problems they are facing."

After a series of investigations, the root of the problem was indeed concentrated on the service experience as expected.

However, such rules apply to offline experience stores.

While everyone was busy dealing with the problem, Qin Lei seemed a little absent-minded.

His mood did not improve as a result of the discussion just now. Instead, he felt more and more uneasy as time went by.

He subconsciously clenched his fists and tried hard to control his emotions so as not to appear anxious in front of everyone.

At this moment, the office door was pushed open again, and Ah San walked in quickly with a serious expression.

After looking around, he walked straight to Qin Lei and said in a serious tone: "Qin Lei, we need to talk. This is about sailing to the New World."

Qin Lei's heart sank suddenly. Although he had a premonition, Asan's appearance still made him feel an indescribable pressure.

"Ah San, I know the recent problems are a bit serious, I am working hard to solve them."

Qin Lei tried to explain.

Asan did not respond directly, but looked at Qin Lei with a scrutinizing gaze, as if he was weighing something.

"The customer service issue has been delayed until now, and the impact has been significant."

“Headquarters is paying close attention to this project.”

Qin Lei swallowed nervously, his mind racing.

"I understand, Ah San, I will expedite this matter immediately, I promise."

Ah San was silent for a moment: "If competitors are involved, things will become more complicated. Qin Lei, you must be clear about the consequences of your decision."

This warning undoubtedly increased the panic in Qin Lei's heart, and he began to think uncontrollably about all the possible negative consequences.

Just then, Qin Hao came over.

"Asan, give Qin Lei some time, he will handle it."

Qin Hao said in his usual steady tone.

Qin Lei looked at Qin Hao gratefully and nodded.

"Thank you, Mr. Qin. I will do my best."

Then, Asan turned and left, and the atmosphere eased briefly.

Qin Hao patted Qin Lei on the shoulder and said, "Don't let the pressure get to you, cousin. We will solve these problems together."

Qin Lei gave a forced smile.

Qin Lei came back to his senses from the conversation with Asan and realized that the current problem was much more complicated than he had imagined.

The customer service difficulties of the Yuanhang New World project not only put the company on the brink of crisis, but may even cause major economic losses.

He sat in his office, rubbing his temples, thinking about his next move.

At this moment, his phone rang, and Qin Hao's name appeared on the screen.

Qin Lei picked up the phone, "I just talked to Ah San, we have to take action immediately."

Qin Hao's voice came from the other end of the phone, "I know, Qin Lei, we need to hold a meeting and gather all the core personnel to discuss countermeasures."

That night, the conference room of the Zhuolu clothing brand was brightly lit.

Qin Hao sat in the first seat. He looked around to make sure that every invited person was present.

Zhou Si, Zhao Zeyu, White, and the hacker Tianliang who came specially were all present.

Qin Lei sat next to Qin Hao, looking a little uneasy.

"It is clear to everyone that the current customer service issues at Yuanhang Xintiandi have put us in a difficult position."

Qin Hao got straight to the point. "Asan has already reminded us that if this problem is not resolved, it is likely to affect our position in the market."

Zhou Si nodded and took the lead in making a suggestion: "Boss Qin, maybe we can conduct public relations through brand linkage to improve the outside world's impression of us."

Zhao Zeyu added: "You can also consider optimizing internal processes to improve the efficiency of customer service. I will personally supervise this work."

White said: "Our Duobao shopping platform can launch some special activities to attract customers' attention and increase our positive exposure."

Tianliang came over and whispered, "I can help you monitor online public opinion and detect potential negative information in a timely manner to prevent it from being amplified."

After listening to everyone's opinions, Qin Hao stroked his chin and thought for a while, then said: "These are all feasible strategies. Zhou Si, you will be responsible for the public relations plan for brand linkage."

"Zhao Zeyu, please contact the relevant departments to comprehensively improve the efficiency of customer service. White, please assist in planning platform activities."

Qin Lei looked at Qin Hao gratefully and felt a little relieved.

But he knew this was just the beginning.

After the meeting, Qin Lei walked to Qin Hao and said softly, "Brother, thank you for your support all the time."

Qin Hao returned to Zhulu Group's office in the afternoon, and sunlight shone onto his desk through the large glass windows.

After organizing his thoughts a little, he picked up the coffee and looked through the documents in his hand with a serious look.

Not long after, Ah San knocked on the door, walked in and said, "Boss Qin, I just received a report on the brand image of 'Zhu Zhong Yi'. It mentioned some room for improvement, especially how to highlight the uniqueness of the brand in the existing market."

Qin Hao did not rush to respond, but instead carefully read the contents of the report.

He was thinking about the current performance of Takenaka Clothes in the market, and ideas for improving the brand kept flashing through his mind.

"Yes, I see."

Qin Hao closed the report and motioned for Ah San to continue, "Make sure the information is passed to Zhou Si. We will discuss it in depth later."

Asan nodded in agreement and then left the office.

Not long after, Zhou Si and Zhao Zeyu were invited to the conference room.

Qin Hao sat at the head of the conference table. Zhou Si spoke first, "Boss Qin, I read the report sent by Asan. Although Zhuzhongyi has a certain market share, it still needs to make breakthroughs in brand recognition."

Zhao Zeyu added: "In order to enhance the customer experience, we have begun to optimize the service process. I will continue to follow up on this work to ensure that every detail of the customer's clothing shopping process can satisfy them."

Qin Hao nodded. "Zhuzhongyi is different from other brands of Zhulu Group. We need to enhance our own brand strength while integrating it into the overall strategy of the group. This is why the discussion of the internal dual-brand strategy is imminent."

Zhao Zeyu also agreed: "No matter how long it takes, we will do our best."

At this time, Qin Hao realized that overall development could not be achieved by relying solely on a single brand.

He spread out a strategic blueprint in his hand and said, "We need to widely link multiple projects, fully tap the resource advantages of Zhulu Group, and transform them into market competitiveness."

Then White arrived with a new promotional plan that he had been planning for a long time.

"Regarding Bamboo Shadow Makeup, our Duobao platform plans to launch a limited-edition promotional campaign to attract new customers and enhance brand awareness."

Qin Hao read White's proposal carefully and showed an approving expression, "This plan is very good, exactly what we need. Zhuying Makeup must attract enough attention before the market reacts."

Tianliang is still stationed behind the scenes, constantly monitoring the information trends on the Internet to ensure that any negative public opinion will be dealt with in the first time.

"Boss Qin, please rest assured. I will make sure that public opinion is always in our favor."

After the meeting, Qin Hao did not leave the meeting room immediately.

He waved his hand, signaling Zhao Zeyu and Zhou Si to stay.

The other participants tactfully left, and in an instant, there were only three people left in the meeting room.

Qin Hao leaned back in his chair and stared at the two young men in front of him.

"I would like to hear your opinions on the young talents within Zhulu Group."

Qin Hao went straight to the point.

He has always believed that this is the key to the company's long-term development.

Zhao Zeyu immediately got into the state and began to report on the performance of the new members of the team.

“Mr. Qin, our new team members have performed very well in recent projects. They have active minds and can quickly adapt to the new working environment. I suggest adding some training to enhance professional skills, such as deeper market analysis and brand operation techniques.”

Zhou Si nodded in agreement. "Indeed, young people today are full of creativity, but they lack systematic guidance and development space. If some outstanding ideas can be further refined during their growth, they will bring surprises to the group."

Qin Hao pondered for a moment, weighing the pros and cons in his mind.

He knew that although young people were energetic, they inevitably lacked experience and stability.

However, it is this fresh force that can drive the company to continue to innovate and make breakthroughs.

“We really need to optimize our internal training programs,”

Qin Hao finally spoke up, "Provide new employees with better growth space."

“It’s not just about superficial curriculum arrangements, but about fundamental improvements and establishing a sound selection and training mechanism.”

Zhou Si took a sip of water and continued, "Perhaps we can consider a more open platform that allows them to freely express their creativity while being provided with experienced mentors to provide guidance."

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