Merchant and doctor

Chapter 2019 Customer Follow-up
The "New Concept" Traditional Chinese Medicine Clinic has established a strict and scientific customer follow-up system. Bian Mu learned this from "Huikang" Hospital. It is said that in the entire city, "Huikang" Hospital has the most complete customer follow-up system and the highest level of medical staff.

The "New Concept" Traditional Chinese Medicine Clinic's customer follow-up service is tiered. The first level is handled by an AI robot that receives and automatically replies 24 hours a day, and Teacher Duan Hongyi deserves much credit for this! The second level involves regular follow-ups by the clinic's nurses, the third level involves targeted follow-ups by the practicing doctors, and the fourth level involves follow-ups personally conducted by Shang Bianmu, who, needless to say, handles these special and important patients.

All manual follow-up visits are paid and are automatically included in the normal workload of medical staff by the "Digital Medicine" system. Every once in a while, Bian Mu and Nurse Ye will conduct a comprehensive evaluation and convert the cash into cash according to a certain calculation method and record it in the "Digital Medicine" system. When the salary is paid at the beginning of the month, customer follow-up visits are listed as a separate item on the pay sheet. If an employee does not complete a single visit for personal reasons, this item will naturally be reset to zero.

Nurse Ye's professional competence far surpasses that of ordinary nurses. In addition, she has always served as the head nurse of the clinic and is also an important partner. In addition to her normal income, Bian Mu also gives her an extra 300 yuan special duty fee every month for paid follow-up visits.

Everyone seems to agree with this.

As an old-fashioned TCM doctor, Liang Xiangyin didn't quite accept this service procedure, so Bian Mu naturally couldn't force him. Considering that leaving a blank column in the salary section wouldn't look good, Bian Mu added a note: "Patients treated by Liang Xiangyin will be followed up by colleagues" (meaning that patients treated by Liang Xiangyin will be followed up by colleagues)! He would give the old man a symbolic 100 yuan per month.

As a senior expert, Liang Xiangyin never received any special allowances, so his colleagues naturally didn't say anything about it.

Recently, Liang Xiangyin has stopped asking for his pay slips and has had Sanqiangzi collect them directly. Bian Mu suspects that the old man may have recently started some other source of income.

The "New Concept" Traditional Chinese Medicine Clinic has its own naturally formed company culture, among which the most lively activity is the review of pay slips. On payday, everyone will check their actual earnings item by item to see what changes have occurred, and they love to discuss them among themselves. It's quite lively and interesting, and even someone like Luo Zhanqi is no exception.

It was noon that day, a while after I had finished get off work, and it was still drizzling outside. The rain kept falling and wouldn't stop. Autumn was getting stronger, and the Mid-Autumn Festival was just around the corner.

After drinking most of the water, Bian Mu sat in front of the computer screen and checked the relevant options for a long time. It was time for a follow-up visit. Bian Mu first screened the patients who had been treated by Liang Xiangyin.

Customer follow-up is a good system for effectively avoiding doctor-patient conflicts; however, this work is rather tedious and requires a certain amount of patience.

The male patient who swung the knife and slashed at Liang Xiangyin came into view again...

After some quick calculations, I figured this guy should go to a nearby reputable hospital for a check-up.

It took two tries to get through.

"Master Cheng! How have you been eating and sleeping lately?" Bian Mu asked with concern over the phone.

"Oh! I'm so glad you had to call me, Master. I'm feeling much better, but I still feel a bit unwell on rainy days. However, it doesn't affect my eating or sleeping anymore. Thank you for your concern!"

"Of course! Regular follow-up visits are part of our clinic's policy. I just estimated that your initial symptoms are under control. However... due to objective factors such as your occupation, living environment, and age, I suggest you go to a nearby reputable public hospital for a second test of two indicators within the next week. I've already sent you the referral form to your phone: anti-O antibody and rheumatoid factor. It's convenient for the on-duty doctor there to look at the referral form and guide you through the specific procedures. After the tests, send me the results, and we'll discuss the next steps in your treatment."

"Oh! Is it expensive?"

"It's a normal expense. You can also negotiate with the factory office to see if you can register for occupational disease. That might allow for more reimbursement later." "Okay, okay! Thank you for your concern, Master! The day after tomorrow, tomorrow is my family member's birthday."

"No problem! Rheumatic bone disease is quite troublesome. We need to further rule out group A streptococcal infection. Rheumatoid bone disease is even more troublesome. Western medicine believes that the cause is unknown and belongs to immune disorder. We need to investigate this aspect further. Traditional Chinese medicine has its own system for diagnosis and treatment. We also attach great importance to some Western medical test results that have very clear medical principles. We will combine traditional Chinese and Western medicine to treat you and try our best to help you recover as ideally as possible."

"Oh! Thank you for your trouble! I'll bring the results to the clinic as soon as they're in. Thank you so much!"

"You're welcome! It's what we should do. As the weather gets colder, be sure to keep all your joints warm, including your knees, shoulders, and cervical spine... It will be much easier once spring arrives tomorrow."

"I'll listen to whatever you say. It's my good fortune to have met you!" On the other end of the phone, Master Cheng remained very polite.

"I haven't had time to get in touch with the century-old grapevines we talked about last time. Have you made any progress on your end?"

"That family is very arrogant and difficult to approach. I asked a friend to inquire for me, but they haven't replied yet. I guess they can't talk to me. I'm sorry to have troubled you again! It's okay! My symptoms have lessened a lot now. At least I'm not like a living dead person anymore... Never mind, never mind. Anyway, I've already made it through!"

"Do not drink alcohol before the winter solstice, not even beer. At most, have a small amount during the Spring Festival. Remember that! Otherwise, it will be difficult for me to make arrangements next spring."

"I quit a long time ago! From now on, I won't touch a drop of alcohol, really! It's rare to meet a doctor of your caliber, I'm going to live a long and healthy life!"

"Really? Quitting drinking and smoking is quite difficult. Congratulations, Master Cheng!"

"Congratulations! Congratulations! I won't keep you from your work any longer. I'll visit you another day!"

"Sure!" Bian Mu said, then hung up the phone.

The worker surnamed Cheng actually gritted his teeth and quit drinking. Bian Mu couldn't help but feel secretly happy for him. He had lived the first half of his life in a daze, and she hoped that from this moment on, Mr. Cheng would refresh the rest of his life.

……

After finishing all the follow-up visits, it was getting late. Bian Mu grabbed an umbrella, went out onto the street, found a small Suzhou restaurant, ordered a few dishes, and ate some rice to tide him over. The male owner was about to close up shop after Bian Mu and the others left. He found a chair not far from Bian Mu, sat down, and scrolled through his phone to kill time.

Unintentionally, Bian Mu glanced at the male boss and felt that the lean man in his early thirties was somewhat overworked. There was a sense of "sluggishness" in his eyes and brows. The man had his head down, and Bian Mu could not see the "heart" in his eyes. Theoretically speaking, the male boss was already quite sickly, and if he did not pay attention to rest, he might cause some problems.

On second thought, I've only been to this shop a few times myself, and if I say something wrong, I might mislead the couple. Oh well! Everyone has their own fate, and some things are beyond the control of an observer like myself.

After finishing her meal, Bian Mu got up and went to the counter to pay the bill. Just before leaving the restaurant, she couldn't help but glance back one last time. Yes, the male owner was indeed overworked. Sigh! God help him! That's just how it is in this line of work, what else can you do?!
With a calm mind, Bian Mu walked slowly towards the clinic, holding an umbrella. Along the way, she couldn't understand why Old Liang, the forest ranger, had taken a liking to her, when she and Teng Daili hadn't had much contact anymore.