White armor

Chapter 750 AI Robots' Methods of Resolving Medical Disputes
“Oh, I see.” Xiao Meng nodded. “Then let our Donglian Mine contact the Mining Bureau. Your former direct superiors should be Li Yuan and Section Chief Li. He was investigated for economic issues in 2019.”

“…” Sun Feng was stunned. How did this young man know all this?

“It seems you also have financial problems,” Xiao Meng suddenly said. “You have a close relationship with Li Yuan and Section Chief Li, but you weren’t implicated back then. You were lucky, but good luck doesn’t always last.”

"!!!"

"!!!"

Lin Yuming and the head of the medical department were both dumbfounded.

"Xiao Meng" not only threatened them verbally, but also threatened them with actions!
Is it about fighting corruption?
This is just too much!

“You…” Sun Feng’s fierce words were now completely hollow; he had lost all his previous energy.

“Mr. Sun, we’re very busy.” “Xiao Meng” glanced outside and saw that there were other people there to complain. “Are you still going to complain? If you are, I’ll see it through to the end. If you’re not going to complain, I’ll talk to the clinician and make sure to pay more attention to you during your next root canal treatment.”

"..."

Sun Feng remained silent, not even accepting the benefits offered by "Xiao Meng." Lost in thought, he quickly walked out of the dispute resolution office with his head down.

Lin Yuming and the head of the medical department exchanged a glance, their eyes filled with complex emotions.

Online data is too chaotic and complex for an individual; the sheer volume of information is simply not something that can be processed in a short period of time.

However, this problem does not exist for AI.

As long as the information is public, there's nothing wrong with it; nobody can pinpoint exactly where things went wrong.

"Xiao Meng is awesome," Lin Yuming vaguely felt that something was wrong, but she couldn't quite put her finger on it.

He served as the head of the medical affairs department for many years and had encountered a great many medical disputes. Some of these disputes were not even resolved at the hospital level; it required finding the person's superior to resolve the issue from another perspective.

However, Lin Yuming was outraged by how quickly "Xiao Meng" solved the problem.

This is way too fast! And "Xiao Meng" actually discovered that Sun Feng and his superiors had colluded and engaged in corruption back then.

They had indeed grasped Sun Feng's weak point.

It's like grabbing a troublemaker by the neck and demanding, "Do you fucking want to die?!"
"I'm busy," a man said, bowing as he walked in.

He was mild-mannered and spoke kindly, but Lin Yuming's mind went blank for a moment.

This is the patient from another medical dispute. He came to the hospital to get a prescription and found that one of the drugs was not reimbursed by Donglian, but was reimbursed by the provincial capital. He seized on this and started making trouble.

Whether or not it is reimbursed is a matter for medical insurance; how can it have anything to do with the hospital?

But this person only goes to the hospital and doesn't bother with medical insurance.

It's as if the patient himself knows that the hospital is an easy target, easy to manipulate.

Moreover, he doesn't argue. He brings his own tea and lunch and sits at the hospital all day, essentially watching the spectacle for free.

If a complainant argues with the staff of the medical dispute office, he will try to reason with them and explain his situation, turning a very ordinary little matter into a big one.

However, he doesn't come every day. He treats the hospital as a place for relaxation, and usually comes after finishing his square dancing in the morning.

What's going on today? Why is he here too? Do they all know that this is the AI ​​robot's first time handling a dispute and want to "try it out"?
"Hello, you must be Mr. Yu Wentao, right?" "Xiao Meng" showed no discrimination or fear towards Yu Wentao. Whether it was the tough Sun Feng or the shrewish Yu Wentao who was just watching the show, "Xiao Meng" treated them all the same.

"Yes, I am. Aren't you Xiao Meng, Dean Lin's secretary? This is really something, a deputy director has his own secretary. Dean Lin, I'm not trying to be mean, but you've overstepped your bounds a bit." Yu Wentao found a place to sit down and took out a water cup to drink tea.

Lin Yuming felt a headache coming on.

He wasn't afraid of people like Sun Feng, but he was helpless against tough guys like Wen Tao.

“Mr. Yu, I am not Dean Lin’s secretary. I am in charge of mediating medical disputes. My name is Meng Liangren. You can just call me Xiao Meng.” “Xiao Meng” explained gently.

"I know, I know, I understand," Yu Wentao said with a smile. "You guys are busy, I'm not in a hurry, I'll just watch the show."

“Mr. Yu, I have also researched the issue you mentioned.”

"Oh? Then go ahead." Yu Wentao smiled slightly, showing no sign of being in a hurry.

“You know, in the capital city, before 2025, outpatient medical insurance expenses were linked to bank cards and could be withdrawn,” “Xiao Meng” said.

"?!" Yu Wentao was taken aback; he had no idea such gossip existed.

"In the capital, the medical insurance pool is very deep, after all, young people who have migrated to Beijing pay for medical insurance in the capital. Our Donglian City is completely different, so the medical insurance center does not reimburse some drugs."

"Oh, I don't understand what you're talking about, and you don't need to tell me so much." Yu Wentao said, smacking his lips. "Damn, here we have to get medicine from outside pharmacies and get a 30% discount before we can convert the medical insurance payment into cash, but people in the capital can just withdraw money directly?"

“Yes, if you were younger and had bought a house in Beijing and obtained a Beijing hukou, your life would be completely different now,” “Xiao Meng” said with a smile.

"?!" This was the first time Yu Wentao had heard someone from Donglian Mine dare to have a problem with him. He was practically slapping him in the face and making sarcastic remarks.

"Mr. Yu, did you come on a bicycle?" "Xiao Meng" asked.

Lin Yuming looked at "Xiao Meng" with great interest; it actually knew that Yu Wentao always rode an old-fashioned bicycle when he came.

That's true. "Xiao Meng" is probably connected to various cameras, but we don't know how much access it has.

That's interesting, but how will "Xiao Meng" solve this problem? Lin Yuming fell into deep thought.

"Dean Lin, why do I feel like the AI ​​robot has its own emotions today?" the director of the medical affairs department asked Lin Yuming.

"They say it's been upgraded and can resolve some medical disputes. Little Conch said we can give it a try." Lin Yuming didn't explain why the AI ​​robot had emotions, or even whether it was right or wrong, but instead changed the subject.

"Yu Wentao is a tough nut to crack, he's very difficult to deal with," the head of the medical department said helplessly.

Lin Yuming shook his head slightly, holding the enamel mug in his hands as he looked at "Xiao Meng" and Yu Wentao.

“Yeah, I don’t have any money either, and medical treatment is incredibly expensive. How am I supposed to find someone? People from the capital are people, people from the provincial capital are people, but are we Donglian people not people? Why does the capital reimburse us, and the neighboring province reimburses us, but we don’t?” Yu Wentao retorted.

His tone wasn't urgent; it sounded like a joke between friends.

“Mr. Yu, let’s just chat casually. You don’t have to record it.” “Xiao Meng” laughed. “If you want to record it, that’s fine too. Just take it out. It’ll save you from some recordings being of poor quality and some sentences being unclear.”

"..."

Yu Wentao was silent for half a second, then laughed and took out his phone, slamming it on the table.

"You're quite shrewd, young man. How did you know I was recording?" he asked curiously.

Logically, my lazy and nonchalant attitude when I arrived should have lowered their guard. I didn't expect this young man to be so astute; he actually knew I was recording.

"Hehe, your old bicycle is quite a bit old. Even young people like me haven't really had much experience with it." "Xiao Meng" didn't answer Yu Wentao's question, but instead steered the conversation back to the old topic.

“That’s true. I used to own a 28-inch bicycle when I was a kid. Back then, it was considered a piece of hardware among the four essential items for a wedding. Life is better now, but I can’t bear to throw away my old buddy.” Yu Wentao chatted with “Xiao Meng” as if he were talking to a friend.

Is this considered a worthy opponent?
Lin Yuming suddenly thought of something.

If Yu Wentao has time, I'll send an AI robot to chat with him. I just don't know if "Xiao Meng" can keep up with all of Yu Wentao's topics.

“But it seems you own some nice ABB cars,” said Xiao Meng.

"Hey, you're investigating my assets?" Yu Wentao scoffed. "Let me tell you, young man, I'm just here to watch the show and try to take advantage of what I can. If you want to break ties with me, don't blame me for being impolite."

"No, I was just reminding you that you didn't come the day before yesterday or yesterday... You know that our city's fiscal revenue is low."

"I know, civil servants haven't been paid for two months. It's uncertain whether they'll be paid or not, but nobody dares to resign. They're just hanging on. In the south, people haven't been paid for another six months, but everyone's still working."

"Yes, in order to increase revenue and reduce expenditure, people who were receiving salaries without working were brought back to work. In our hospital, there was one such person. She was the daughter of a former department head. She didn't hold any official position, but just took the money and went to Sanya to retire. Can you believe what kind of situation this is?"

"Ah!" Yu Wentao suddenly became interested and moved closer to "Xiao Meng". "Go on, I love to hear these gossips."

“The other day, when they were cracking down on the issue of people receiving salaries without working, they dragged her out. As a result, she was very unhappy. After she came back, she took on the role of a discipline committee member and would report anyone she didn’t like to the inspection team by name.”

"Wow! Interesting, who did they report?" Yu Wentao's eyes lit up; he was quite interested in the young man in front of him.

"Okay, let's get back to the main topic." "Xiao Meng" smiled.

"No, just tell me the gossip, I promise I won't tell anyone, don't worry." Yu Wentao was practically swearing an oath.

"She didn't report anyone, but everyone is afraid of her, and it's just a gesture. What I want to say is, you weren't here the other day, but did you see the lines marked in and around the hospital today?"

"I saw it, what happened?"

"Parking is now chargeable," "Xiao Meng" said with a smile. "You're a bit late. Your Audi A6L was parked outside the line. Your phone just rang; it must have been a text message from 12123 asking you to move your car."

As he spoke, "Xiao Meng" glanced at the time.

"It's been half an hour, your car should have been ticketed, points deducted, and fined."

"!!!" Yu Wentao's eyes widened.

"A fine of 200 yuan and 3 demerit points. Although the revenue from fines and confiscations in Donglian City is not a high percentage of the city's fiscal revenue, it is foreseeable that it will increase in the future. For example, your Audi A6 was fined for obstructing traffic this time."

"Holy shit!" Yu Wentao immediately tightened the water cup.

“We already knew you drove your Audi A6 to the hospital area and then switched to a cheap bicycle to complain. But I don’t think it was necessary.” “Xiao Meng” looked at Yu Wentao, his tone unchanged. “I’ve seen your Audi before. You’d better watch out in the future.”

"What are you being careful about? You still dare to smash my car?" Yu Wentao was furious.

“No, no, no, if I see your car illegally parked somewhere, I’m a good citizen and have an obligation to report the violation to the traffic police,” “Xiao Meng” smiled.

Lin Yuming was dumbfounded.

If an ordinary person said this, it would be a weak threat. Who has the time to search for a needle in a haystack to find where a car is?

But "Xiao Meng" is different; it's an AI robot! And based on what I've observed so far, it's very likely that it has already connected to some surveillance cameras.

You have to take what "Xiao Meng" says seriously.

“Yesterday, you picked up a 40-year-old lady in your Audi A6…” “Xiao Meng” was about to finish speaking when Yu Wentao grabbed her arm. “Hey, hey, hey.” Yu Wentao, a man of gentle build, quickly stopped her. “Are you spying on me?”

“No, I just happened to run into you. What I mean is, you drive an Audi, you must be living a very comfortable life, there’s no need for you to come to our hospital looking for trouble. Mr. Yu, don’t you think so?” “Xiao Meng” readily agreed and didn’t continue.

"Uh……"

Yu Wentao felt deeply threatened.

He knows exactly what he did yesterday.

I never expected that what I did would be witnessed by this young man. What bad luck!

Yu Wentao glanced at "Xiao Meng" and asked, "You promise you won't tell?"

"I didn't see anything," "Xiao Meng" said seriously.

“Alright, I’m leaving, and I’ll never come back,” Yu Wentao said. “But if I hear anyone talking about me, young man, you’d better watch out.”

"Let me see you off." "Xiao Meng" got up and left with Yu Wentao.

Watching them chat and laugh, and even hug each other at the end, like old friends, Lin Yuming felt a mix of emotions.

To be honest, some of the things "Xiao Meng" did were simply beyond human capabilities.

But it was just presented so openly that even Lin Yuming didn't know how to evaluate it.

Could it be that "Xiao Meng" has really been connected to the network and is linked to all the city's surveillance facilities?

Wouldn't that be overstepping a line?

Lin Yuming had some deep worries.

"Xiao Meng is really amazing, Dean Lin, please don't mind him." The head of the medical affairs department said with a smile. He seemed to know Lin Yuming inside and out, knowing exactly what Lin Yuming was thinking.

"Oh?" Lin Yuming responded in a sarcastic tone.

"Back when there were cameras everywhere, people talked about personal privacy. But you have to look at things from two sides. With cameras, there is indeed less privacy, but the public security is much better."

"If I were to go back to those chaotic days before 07, I don't know how I would survive. Back then, every year during the Spring Festival, the employees of our mining bureau had to be extremely careful and dared not go out after dark. Those people were really robbing us."

"Robbery is one thing, but some hotheads who rob for the first time will directly injure people, or even kill people because they don't know how to aim properly."

Lin Yuming nodded helplessly as he thought of the past.

"Xiao Meng" has returned. It didn't explain anything to Lin Yuming, but instead sat down at the computer and started typing.

"Xiao Meng, what are you doing?" Lin Yuming asked.

"Dean Lin, I've drafted a report on the 22 major medical disputes that have accumulated in the hospital. Please review it and discuss it at the meeting," "Xiao Meng" replied.

"!!!"

"These 22 major medical disputes all involve our Donglian Mine General Company. Some were caused by negligence on the part of doctors and nurses, and some were..."

"Xiao Meng" began to talk non-stop.

Lin Yuming suddenly felt sorrowful.

"Xiao Meng" not only points the blade outwards, but also inwards.

Its blade is incredibly sharp, capable of slicing through a hair with a single blow.

Is this what it means to possess a sharp blade and have murderous intent? "Xiao Meng" is the sharp blade, and the murderous intent is naturally the murderous intent of Xiao Luohao, Lin Yuming knows this.

“I can’t resolve these 22 medical disputes; they need to be brought to a meeting,” “Xiao Meng” said seriously. “If we should admit our mistakes, we should admit them; if we should pay compensation, we should pay compensation. If the patients’ families want more money, I can negotiate on their behalf.”

"Forget it, Xiao Meng, you don't need to worry about this." Lin Yuming quickly stopped him.

These medical disputes are all old cases, with complex relationships and a great many people and events involved.

It's better not to let "Xiao Meng" do it. He's reckless and doesn't know any better. If things get out of hand, not only will you be unable to handle it, but even Li Qiubo might not be able to.

"Okay." "Xiao Meng" stopped immediately after receiving the clear instruction.

Lin Yuming looked at "Xiao Meng" with a wistful expression, thinking of Luo Hao.

Luo Hao created this thing and even implemented a medical dispute system. It does look quite useful, but it's too useful, so much so that Lin Yuming doesn't dare to use it.

"Dean Lin, what do you think?"

“You guys are busy. You need to be present during all of Xiao Meng’s problem-solving processes, or have another reliable person present,” Lin Yuming said.

“Okay, don’t worry,” the head of the medical department replied.

Lin Yuming got up, carried the enamel mug back to his office, and after thinking for a while, knocked on Li Qiubo's office door.

"Dean Qiubo, I have something to report to you."

"Oh? You said."

After Lin Yuming recounted the two medical disputes handled by "Xiao Meng," Li Qiubo frowned in thought, then laughed and said, "It's alright, isn't it great?"

"I'm worried something might go wrong."

“Dean Lin, your work attitude is not right.” Li Qiubo turned around, took out Luo Hao’s photo from the drawer behind him, and gently wiped it with a handkerchief.

"..."

Lin Yuming always felt that Li Qiubo's movements were particularly bad, and they always made her have wild thoughts.

"I've said it before, Professor Luo is a golden phoenix that flew out of this dilapidated chicken coop of Donglian. Without you, would Professor Luo have been able to get this national key scientific research project implemented in Donglian Mine?"

"They say a mother's brother is the most important, so as the eldest brother, you should just take care of Professor Luo in his daily life. As for his work, just give him whatever he wants and keep quiet. What right does a deputy director-level cadre from a municipal hospital like you have to interfere in a national key scientific research project?"

"..." Lin Yuming remained silent.

Dean Qiubo is right.

"I know you're worried, but we can't understand what Professor Luo is doing, so what about the impact..."

As he spoke, Li Qiubo put Luo Hao's photo frame aside, as if Luo Hao were staring at him.

"This is an application submitted by the clinical department. Please take a look."

Is it a staffing issue?

“Yes, the provincial government issued a document, and after it was implemented, all the auxiliary departments actually said they didn’t want any more staff this year.” Li Qiubo tapped the documents on the table expressionlessly. “Isn’t it because they think AI can save costs and improve performance?”

"This was all Ronaldinho's doing. Whether it's good or bad, we won't say, but Ronaldinho wants our support, so we should support him even if it's just a small contribution."

"Dean Lin, you don't need to leak anything to me. As long as it involves the implementation of key national research projects, you just need to handle it. Keep an eye on things and make sure nothing goes wrong. Report any abnormalities to Professor Luo immediately."

As he spoke, Li Qiubo turned his head and looked at Luo Hao in the photo frame; it seemed as if their eyes were meeting.

"Dean Qiubo, you..."

"Sigh, it was just a joke back then, but now I don't feel like it was a joke at all," Li Qiubo murmured softly. "Never mind, let's not talk about this. Go and do it. Oh, and tell Xiao Luo to come home sometime and have a meal together."

Lin Yuming returned to her office with dew on her face and, after thinking for a long time, dialed Luo Hao's number.

Luo Hao was preparing his lesson, saying he was going to teach at the medical university in the afternoon.

Lin Yuming recounted what had happened that day, but Luo Hao didn't comment on "Xiao Meng's" solution to the problem.

"Little Conch Shell, isn't Xiao Meng being too aggressive in handling this issue?"

“Hey, Uncle, I think you’re overthinking it.” Luo Hao chuckled. “The medical affairs department spends a lot of energy on unreasonable people every year, and I know that all too well. We should get rid of them quickly and focus our energy on proper medical accidents.”

Regarding the serious medical malpractice, Lin Yuming expressed regret over Luo Hao's choice of words.

“The 22 medical accidents in our hospital can be divided into five categories. We organize the departments involved to study the issues, hold meetings, and handle the cases. Each of these steps takes time. If mistakes are made, we should admit them and make sure they don’t happen again.”

"For example, in that medical dispute in the orthopedics department, it was said that the risks of the surgery were explained to the patient's family before the operation, but as clinicians, we knew that Director Sui of the orthopedics department just wanted to perform the surgery and use more high-value consumables."

“I don’t care if you use high-value consumables, but I absolutely cannot agree with an 80-year-old undergoing hip replacement surgery with a preoperative blood sugar level of 9.8 without consulting an endocrinologist.”

Luo Hao spoke eloquently.

Lin Yuming sighed; Luo Hao knew the ins and outs of this better than he did.

Moreover, the 22 medical disputes were mainly in orthopedics, which is why everyone knows.

"Okay, I understand. I'll think of a plan and then talk to Dean Qiubo about it." Lin Yuming interrupted Luo Hao. "Little Conch Shell, when are you coming back?"

"I don't have time lately. I'm going to the capital this weekend for an awards ceremony," Luo Hao replied.

Awards.

Not content with just three youth awards a year, the Little Conch Shell continues its triumphant march.

Lin Yuming smiled, a hint of happiness in her eyes.

What could be more important than your own child striving for success?

"Are you sure?"

"There should be, but I just feel like something's not right." Luo Hao's voice became somewhat unsteady.

(End of this chapter)