Reborn in 2011, 985 missing from two copies

Chapter 476: Horrible sales, competing to adapt to XOS! (asking for monthly votes)
Boss Jia was a little angry.

Their LeTV TV is a typical Internet brand.

As for the after-sales service center?
Not at all!

We can only outsource it.

However, if outsourced personnel do not receive professional training, their quality and efficiency will be hard to describe.

Wang Yi had experienced this in his previous life.

Companies such as Haier and Hisense have their own after-sales services.

For example, Haier's subsidiary RRS and Hisense's subsidiary SRCL are responsible for their own after-sales services as well as undertaking outsourced services from friendly companies.

This kind of subsidiary has direct after-sales service, strict supervision, and decent service. No matter whether it is a paid repair or a free repair, it will take them two hours to find the problem and fix it for you.

However, the after-sales service of some electrical appliance brands is outsourced, which makes it difficult to supervise. The service is purely for profit, no matter how expensive it is, it will be fine.

If a part can be replaced, it will never be repaired. If a large part can be replaced, it will never be replaced with a small part.

We don't ask for perfect service, we just want to reap a lot.

In his previous life, Wang Yi’s family had used the smart range hood for three years, but the baffle could not be opened normally. This was a common problem, and there were many answers to this question on the Internet.

Wang Yi called the after-sales service hotline and asked them to come to the house for repairs.

The after-sales service came to take a look, without even disassembling the machine, and directly said, "Brother, your push rod motor is broken, you need to replace the push rod motor!"

Wang Yi asked, "How much is the push rod motor?"

"Your warranty is out. The push rod motor costs 240 yuan. You have to order it from the manufacturer. It will arrive in three or four days and be repaired within a week."

"What about the maintenance costs?"

"Repair costs 200, total 440!"

Wang Yi was so annoyed. A new range hood only cost a few hundred yuan, but repairing a three-year-old range hood would cost 440 yuan. It was not cost-effective at all.

After all, if we fix this place, it might not take long for other places to break down again!
Wang Yi gave up decisively, thinking that was the end?
The master smiled and said, "It's really not worth repairing. It's better to buy a new one. Brother, the service fee is 50!"

Nothing was repaired. I just walked in and took a look. It took less than five minutes and cost only 50 yuan.

Wang Yi was too lazy to say more and could only be thankful that he lived in the city. If he lived in the suburbs, the home visit fee would have been more than 100 yuan.

Wang Yi wanted to ask the other party if he needed someone to repair it. He could make a lot of money just from the visit fee.

The problem is that this kind of outsourced after-sales service is all nearby, with not much commuting cost, and it’s purely for profit.

Afterwards, Wang Yi planned to sell the old range hood and buy a new one.

When I asked, they told me that the old range hood had no value and they would recycle it for free.

I ended up buying a range hood worth over a thousand yuan. I used it for three years and received a subsidy of 50 yuan for replacing it with a new one.

The new installer was from Hisense. When he heard this, he laughed and said:

"They are just irresponsible and too lazy to repair it for you. The cost of replacing the push rod motor is high and it is not worth it. But you can disconnect the push rod motor wire and not use the push rod motor. At most, the baffle cannot be closed, which does not affect normal use. If it were me, I would do it for you for 50 yuan!"

Wang Yi thought this was a good idea, after all, many range hoods don’t have baffles…

But unfortunately, the old range hood has been taken away for exchange...

Of course, the outsourced after-sales service will not say this. They would like to earn 440, or just 50 as the visit fee and leave.

There is absolutely no need to dismantle the range hood for you and repair it...

From then on, Wang Yi understood that when it comes to large household appliances, it is more reliable to buy from guaranteed giants.

As for emerging brands, just treat them as disposable products. If they break, just replace them. Don’t expect any after-sales service, because it doesn’t exist.

As for future purchases, I will only buy small products from this brand and it is difficult to consider large items.

It is for this reason that Xingyi Technology is positioned to build brand, provide after-sales service and do logistics!

What Wang Yi wants to do is to run a long-term mid-to-high-end business, not a low-end product with no after-sales service.

Only with reliable quality and excellent after-sales service can we become high-end and sell at a premium.

As for online brands, they are just cheap, nothing else.

After all, if you can’t even provide good after-sales service, it’s nothing but a pipe dream to want to be high-end.

Wang Yi continued: "Xingyi Technology is not an Internet brand. Our after-sales service is the most professional and reliable."

“Even the Xingyi stores in towns and villages have after-sales service centers!”

"Yes, there are maintenance personnel in Xingyi stores in towns and villages."

"We not only repair Xingyi TVs, Xingyi tablets, Xingyi mobile phones, and Xingyi Smart Home products, but we can also repair other brands of mobile phones, TVs, and home appliances, just to provide the best service for the people."

Of course, this is just polite talk.

After all, if we only repair our own products, we probably can’t afford to hire a maintenance staff.

If you establish a comprehensive maintenance outlet in a town or village that repairs everything, you will not only not lose money, but can generate substantial revenue!

In fact, most maintenance masters in rural areas are like this, and they are all all-round talents.

If we can repair the most complicated smartphones, then tablets and TVs will be even easier to repair.

Other home appliances are even simpler.

After all, most maintenance these days is not repair, but replacement!
Computer detection, if there is any problem, replace the part directly.

The township maintenance engineers recruited by Xingyi Store are all senior maintenance personnel from the local area or county, and they receive professional training and supervision and assessment.

With five insurances and one fund + basic salary + performance-based benefits, the treatment is better and many maintenance masters are willing to join.

With the third-party maintenance business, both engineers and Xingyi Technology can earn more by taking over the maintenance business of the entire township and even several nearby townships.

Wang Yi continued:

“Xingyi Technology is the only major brand that has opened after-sales service centers and specialty stores in towns and villages!”

"Other brands, whether domestic or international, do not have after-sales service centers in towns and villages. But our Xingyi mobile phones, Xingyi TVs, and Xingyi tablets have them! You can buy them with confidence!"

"Providing users with the most excellent products and the best services has always been the purpose of our Xingyi Technology."

Hearing this, netizens were excited:
"He opened after-sales service in towns and villages. Mr. Wang is awesome."

"I was worried that if something went wrong, there would be no way to repair it. Now it's OK. We have after-sales service in our township."

"Our town is small, so we don't have any, but there is one in the next town, five kilometers away. It's very close."

"I will buy Xingyi TV in the future. There is a physical store and after-sales service in the town, so I feel more at ease!"

All of a sudden, many hesitant users were completely reassured and placed orders one after another.

When it comes to big items like TVs, users are not confident about buying them online. After all, if something goes wrong, the after-sales service will be a problem.

One of the main reasons why LeTV TV’s initial promotion was not successful in the past was that it was an Internet brand and people did not trust it.

There is only one outsourcing outlet in a city, and some cities don’t even have any outsourcing outlets.

Although there is a nationwide warranty, once a problem occurs, there is no solution.

Mobile phones are small and can be sent for repair, but what about TVs?
Send it over?
Shipping costs are a problem, and broken screens are also a problem.

But Xingyi TV is different. Its specialty stores and after-sales service centers are opened in towns and villages!
The Xingyi flagship store in urban areas and the Xingyi specialty stores in rural towns all have a store in the front and an after-sales service center in the back, forming an integrated model.

Even if there is no store in a small town, there are ones in the county town and the nearby big towns!

Over the past year, Xingyi Technology has basically achieved the initial layout of towns and villages.

But Boss Jia's face turned livid:

"Wang Yi, this guy, emphasizes physical stores and after-sales service. This is destroying the future of LeTV!"

"Our LeTV TV is an online brand. We don't even have any physical stores, let alone after-sales service!"

"That's good. After Wang Yi said that, no one will dare to buy it."

The vice president was also helpless: "This is difficult. Even if our L60 sells for 8999 and Xingyi X60 sells for 12999, users will buy Xingyi TV if they spend 4000 more. Because we are an online brand, we have no physical stores, no after-sales service, no guarantee, and we are still a small brand. Xingyi Technology is a big brand, with physical stores everywhere, and outlets in towns and villages, so users can feel more at ease."

The marketing director also became melancholy: "Yes, this is troublesome. For TVs, after-sales service and brand are too important. It's useless for us to engage in a price war."

Boss Jia was even more panicked: "Wang Yi can cut off our path with just one casual remark. Why does it feel like Wang Yi is like a god, a little invincible?"

Everyone was silent. They didn't know what to say, but they all felt that it was true.

Every time, Xingyi Technology is one step ahead of them!
Any random arrangement can make their future even more difficult.

Wang Yi continued:

"Xingyi TV X40, X50 Kunpeng Edition, Xingyi TV X55, and Xingyi TV X60 are all available on Xingyi Technology, Mayu Technology, and major online and offline platforms. Welcome to purchase."

"Even in rural areas, you can place an order online, and the nearby warehouse will deliver it, install it at your doorstep, and provide door-to-door after-sales service!"

"In addition, we have also launched a 1080P smart camera that is connected to Xingyi Smart Home."

"It supports mobile monitoring, dialogue, abnormal reminders, AI face recognition, night vision and wide-angle shooting."

"Whether it is used for home monitoring and security or for live broadcasting, it is not a problem."

"It also supports Xingyi Smart Home and cloud storage, and can be remotely viewed and controlled using a mobile phone APP."

"It can also be linked with Xingyi TV, so that Xingyi X40, X50, and X55 without cameras can also compete and play games with friends across screens like Xingyi X60!"

“The price is only 699!”

Upon hearing this, X40, X50, and X55 users were all excited:
"This is great. I was originally worried about not having a built-in camera and not being able to play against friends on the same screen. Now I can use the Xingyi camera to solve this problem."

"I still need to install surveillance cameras at home. Safety comes first. It's a good opportunity to get one."

"Xingyi Smart Home is a really good idea. There are more and more good products, and the price is not expensive. It's a pleasant surprise."

"My second uncle's surveillance camera cost thousands of dollars, including wiring and drilling. Xingyi Technology solved it for only 699 yuan!"

“All the products released today are good, and orders have been placed.”

For a moment, the media and fans at the scene were very excited.

But the game developers in the front row were still high and mighty, whispering:

"Xingyi Technology's Spring Festival press conference was well organized and the products were also very good, but it was not that easy for us to adapt to the XOS system."

"Yes, an extra one-third of the cost is no small matter."

"Director Wang actually wants to create a completely new system. He is really young and full of energy. How can it be that easy?"

"That's right. Our games are not even compatible with WP8, let alone XOS. Do you think they are better than Microsoft?"

"I'm afraid XOS won't last long and will go the same way as Samsung's TV system and die."

"Makes sense."

Everyone nodded, and they all had their own thoughts. They were not suitable for the time being, so they would wait and see.

What if you invest money to adapt the system, but just after the adaptation is completed and before you start making money, the XOS system fails? Wouldn't that be funny?

All the invested funds were wasted.

On the stage, Wang Yi spoke calmly:
"The press conference has come to an end here."

"Xingyi TV X40 and X50 have been on the market for half a year and have sold over 5000 million units worldwide. Thank you for your support!"

"Happy New Year to everyone in advance, thank you."

At this point, the press conference came to an end, but everyone was shocked, and the comments in the live broadcast room were extremely lively:
"In half a year, the sales of Xingyi TV exceeded 5000 million? Are you kidding me?"

"It's fake, right? Unbelievable."

"It shouldn't be fake. I just checked and the sales of Xingyi TV on various platforms are very high."

"It's definitely true. Some of my friends have bought Xingyi TV. Xingyi TV is so awesome!"

"There's nothing we can do about it. Compared to other brands of TV, Xingyi TV is like the impact of the first generation iPhone on Nokia. Both are dimensionality reduction attacks!"

"Come on, I won't trust Samsung or Sony anymore. I'll order the Xingyi TV X60 right now!"

"I also ordered the Xingyi TV X55."

"My budget is limited, so an X50 will do."

"There is only a Xingyi TV store in our town, and after-sales service is convenient. I ordered an X40."

"You haven't placed your order yet? My Xingyi TV X60 has started to be delivered and can be installed this afternoon!"

"Holy shit, so fast?"

All of a sudden, users who were still hesitating began to place orders.

Selling more than 50 million units in half a year is the best advertisement.

In addition, Xingyi TV’s exclusive stores and after-sales service have been opened in towns and villages, so there is no need to worry.

Equally shocked were those game developers who were once high and mighty. They were all confused at this moment:
"Sales volume of 50 million in half a year! Damn, that's too fierce!"

"Doesn't that mean that the number of XOS TV system users will soon exceed 5000 million?"

"That's right, Xingyi TV can break through 50 million with one automatic upgrade!"

"If we don't adapt to the XOS system, we will lose 50 million users!"

"If we lose it, we lose it! It's just 50 million users, it's not worth adapting our game to XOS!"

“Moreover, not all of the 50 million users will play games. Based on the one-tenth ratio, there are at most 5 million game users, which is not worth mentioning.” Shou Hongyu, CEO of Chuangmeng Technology, sneered.

"Mr. Shou is right. We can't adapt the XOS system just for five million users. This is nonsense!"

Shou Hongyu waved his hand: "The press conference is over, let's go. No matter what Wang Yi says, we are not suitable."

"No matter how he tries to keep us here or treat us to a meal, we are not worthy!"

"Boss Shou, you're overthinking it. Boss Wang just left, and Xingyi Technology didn't even have the intention of keeping us for dinner. It seems that they didn't even have the intention of entertaining us."

"Well, this is better. It saves me from getting embarrassed. Let's go, let's go."

With that, everyone started to leave.

At this time, someone suddenly spoke:
"Boss Shou, your calculation just now is wrong! 50 million sales does not mean 50 million users, but 50 million households!"

"In a family of three, even if the wife doesn't play games, the husband will play, right? Even if the wife and husband don't play, the children will always play, right?"

"This..." Shou Hongyu frowned.

The people around were also silent, and they couldn't help but stop in their steps to leave.

The disdain on his face disappeared completely.

What replaced it was solemnity!
Yes, in a family with several people, as long as one person plays games, that’s enough and they will have purchasing power!

As for a family where no one plays games, that's unrealistic.

No matter men, women, young or old, everyone has their favorite games.

Even retired uncles play Landlord online every day!
Once the husband plays Star Hunters on the Xingyi TV, will the wife stop playing Ring Fit Adventure? Will the child stop playing Subway Surfers?
In this case, behind these 500 million households, there are not million game users, but million or even hundreds of millions of game users!

Five million game users and hundreds of millions of game users are completely different concepts!

"More importantly, Xingyi TV X40 and X50 sold 5000 million units in the first half of last year. This year, they have been fully upgraded and their performance has increased by 100%. It shouldn't be a problem to sell another million units, right?"

"With the more powerful X55 and X60, plus the opening of specialty stores in towns and villages, I'm afraid Xingyi TV will sell million units in China this year!"

The CEO of Fantasy Westward Journey nodded and said, "This is very possible. The annual sales volume of LCD TVs in China is about 1.4 million units. The emergence of Xingyi smart TVs can also bring about a terrifying wave of replacement. It is possible that the total sales volume of domestic TVs this year will reach 2 million! Xingyi TV is so strong that selling million units will not be a problem."

"And Xingyi TV is now available worldwide. I heard that they have started construction of the Xingyi TV factory in Mexico. It will radiate to the United States and Maple Leaf Country in the north and South America in the south."

"There is also a Xingyi TV factory in the heart of Europe that is under construction, which will directly radiate to the whole of Europe and even to the big companies in the Middle East!"

"So, Xingyi TV's international sales are also terrifying."

"So the global shipments of Xingyi TV this year are estimated to reach 1.5 million. Adding last year's 2 million, it will be a total of million!"

“That is to say, by the end of the year, the number of XOS users will reach 2 million!”

"No, it's more than 4 million. It's million households, and maybe million global game users."

"Fuck, the XOS TV system is just too big. If we can't adapt to it, we'll lose billions!"

"Well, you guys gather first, I have to leave early for something."

Shou Hongyu's expression changed for a while, and he walked away decisively.

"Hahaha, this guy made a mistake in judgment. Can't stay here anymore?"

Behind him, the other game company bosses all had smiles on their faces:
"It's what he deserves. I thought XOS had few users and was not worth mentioning, but it turns out to be a giant."

"That's right, Shou Hongyu, you are smart all your life, but you are confused for a moment."

"Forget about him. We need to discuss countermeasures again. We can't do it the same way as before."

"Yes, if it's 5 million users, or even 30 million users, we don't care."

"But now there are 200 million households and 400 million users worldwide, so we have to pay attention to it."

"Besides, the XOS TV system has just been launched and is in need of games. Apart from Xingyi Technology's own games, other games are not compatible with it. This is our opportunity."

"Yes, the more we enter the development stage, the bigger the market will be. We are ready to adapt Fantasy Westward Journey to the XOS system immediately."

"We are also preparing to adapt the mobile version of ZT Online immediately."

"You are all adapted, and so are we."

"Adapt it! Go find Mr. Wang. We were the ones who were in charge before and it was not suitable for the XOS system. Now the situation has changed, and we have to take the initiative to adapt."

"No way, who would have thought that Xingyi TV would be so awesome and have such terrifying sales?"

"Users are king! If the XOS user base can reach hundreds of millions, I would be willing to develop games specifically for large-screen TVs."

"Video games are exciting to play. I miss the Nintendo games I played with a controller when I was a kid."

"Haha, who says it's not? Playing games on a mobile phone is convenient at best, but it's really not as good as playing on TV."

As they spoke, the group walked into Xingyi Technology Park to look for Wang Yi.

"Shou Hongyu is a reckless guy. By that time, we will all be able to adapt, except for the Temple Run that they represent. That will be fun."

"Hahaha, whoever said it wasn't, let him show off."

But as they spoke, the smiles on their faces froze.

Shou Hongyu, who was supposed to leave, stood beside Wang Yi with a smile on his face and said:

"Mr. Wang, other game developers are short-sighted and can't see the bright future of XOS, but I can. Don't worry, the Temple Run we represent will definitely be the first to be adapted to the XOS TV system!"

"I will fly to the United States tomorrow, no, tonight, and personally discuss the adaptation with Imangi Studios!"

"Temple Run" was developed by Imangi Studios in the United States, and Shou Hongyu's Chuangmeng Tiandi Technology is responsible for domestic operations.

Therefore, we have to talk to Imangi Studios about adapting to the XOS system.

Wang Yi smiled faintly: "Thank you very much."

“Mr. Wang, you are too kind. XOS is a great platform. It is an honor for us at iDreamSky and Imangi Studios to be able to adapt to XOS.”

Hearing this, before Wang Yi could say anything, the other developers’ bosses in the back couldn’t stand it anymore and started cursing:
"Shou Hongyu, you are so shameless. You say one thing behind people's backs and another to their faces!"

"Exactly. Who said that I'm not suitable for XOS even if I'm beaten to death? Who said to just leave? Don't want to stay any longer?"

"And now you come to see Director Wang, the first person to be matched with you!"

“Really…Alas!”

Shou Hongyu's mouth twitched: "..."

I had to ask awkwardly: "Why are you all here?"

"Why don't we come? We didn't say we are not compatible with the XOS system."

"That's right, we didn't say we were leaving right away."

Shou Hongyu's face turned pale: "..."

Then he looked at Wang Yi: "Director Wang, please listen to my explanation. I..."

Wang Yi waved his hand and didn't bother to care about it.

This kind of person is a typical opportunist and is just an agent.

As long as "Temple Run" can be adapted to the XOS system, Wang Yi is too lazy to argue with him and lose face.

Of course, it doesn’t matter if it can’t be adapted, we still have our own “Subway Surfers”.

Wang Yi looked at everyone: "What are you doing..."

"Mr. Wang, our Fantasy Westward Journey will be adapted to the XOS system as soon as possible."

"Our mobile game ZT will also be adapted as soon as possible!"

"..."

"Everyone is welcome to join the XOS system platform. Let's go have a meal first and discuss this in detail." Wang Yi said with a smile.

He understands these game developers too well.

The XOS system had no users and no future. It was useless for Wang Yi to beg them to adapt it.

The XOS system has users and a future. Without Wang Yi saying anything, they will actively adapt themselves!

(End of this chapter)