Rebirth of financial migrant workers

Chapter 180: Drop the complaint, please!
In a previous life, in June 2014, something like this happened at the Lumei Branch of China Construction Bank that shocked the entire network.

In the afternoon of that day, the lobby manager was negligent when diverting customers in the lobby, causing a woman to wait for an extra 7 minutes while handling business, causing her dissatisfaction.

Afterwards, the retail manager, lobby manager and window teller explained and apologized to the woman many times.

The retail department manager criticized and educated the employee on the spot, and as the woman requested, the lobby manager and window teller bowed and apologized to her in front of all customers present. The woman refused to accept it, and later threatened to call customer service to complain.

After apologizing multiple times but still not being forgiven by the woman, in order to gain the other party's understanding and give up the idea of ​​complaining, the lobby manager knelt down to apologize.

It can be seen that complaints have a huge deterrent effect on commercial banks.

It can be said that in the whole country, only Elephant Bank and the vast majority of rural commercial banks composed of rural credit cooperatives can be calm and indifferent when facing customer complaints.

If he hadn't seen that Xiaoxiao Muyu's registered address was far away from Shuanghe Province, Wang Chunliang would never have taught him how to use the weapon of complaint, otherwise he would be crying if he was hit by a boomerang one day.

Behind him, Sister Jun watched the chat with interest and smacked her lips:
"You are so bad. We have a traitor like you in our bank team."

"What you say is a bit exaggerated. Many banks in the Imperial Capital do have some flaws in their services. I once traveled there and lost my debit card. As a result, a certain branch said that the loss report and replacement could not be processed on the same day. In fact, they are afraid that I will delay their getting off work on time. So you can’t let this type of bank get used to you!”

As soon as he finished speaking, a notification sound came from the speaker. It turned out that Xiaoxiao Muyu had sent another private message:

'Sir, are you here? My assistant just threatened to complain, but it turned out that the equipment they said was called a mobile card issuance machine is not in the industry and cannot provide door-to-door card issuance services. Is this an excuse? What should I do next? '

Good guy, which branch in Imperial Capital is so cool and dares to neglect my Weibo fans like this?

Wang Chunliang's fingers were flying and he quickly typed out several lines of text:
'Since branches have mobile card issuing machines, they can definitely provide door-to-door card issuance services. The so-called machine not being in the branch is most likely an excuse.

Since the other party won't shed tears until he sees the coffin, then you should complain.

The customer service will feedback the problem to the retail department of the head office branch, and then the branch will take the initiative to contact you to open the card. '

Xiaoxiao Muyu: 'Where can I find the customer service phone number? '

Senior Brother in Finance: You can see the customer service number on Baidu online, on advertisements in the lobby, or on the back of your bank card. By the way, what was their attitude when they rejected you just now? '

Xiaoxiao Muyu: 'I heard the assistant say on the phone that they were a little impatient. '

Senior Brother in Finance: 'Hey, if the service attitude is not good, we can't tolerate them anymore. If low-level employees dare to act like this, it's probably the leader's fault. In this way, if you call to complain directly and the customer service asks you if you have any needs, in addition to asking the other party to come to open a card, you also emphasize that the leader in charge of retail sales at the branch must come to apologize. '

Wang Chunliang always felt that something was missing. He thought for a moment and continued to add: "Also, when making a complaint, be sure to remember to bring the name of the branch. This can be seen on the display sign at the door." '

Xiaoxiao Muyu: 'Oh, isn't this a bit harsh? '

Senior Brother in Finance: "Children who cry are given milk, and customers who scream are given priority. By doing so, you can clean up the stains of our banking industry." '

Xiaoxiao Muyu: "Oh, oh, thank you." '

Wang Chunliang looked at the message and raised the corner of his mouth.

At this moment, he felt that he had effectively implemented the principle of objectivity and fairness, as the saying goes, he helped his manager but not his relatives.

After thinking about it for a while, he anonymously modified the screenshot of the chat content, and then edited and published a blog post to 'popularize knowledge'. In just a few minutes, it was well received by fans. 'Elder brother, are you there? I have already filed a complaint. How long will it take to wait for a response from the bank? '

'If it's fast, half an hour, and at the slowest, it won't be more than a day. '

After replying to this private message, Wang Chunliang closed the Weibo page and ended today's 'Big Brother Q&A'.

Speaking of which, there is not much time until the New Year, and I don’t know when the eldest lady will return to Hedong.

He looked at Sister Jun who had sat back on the chair, wondering if he should also visit her at home during the Chinese New Year, but her home was also out of town, so it was not easy to arrange the time.

Just when Wang Chunliang was thinking about how to allocate his time with the female characters during the Chinese New Year, Liu Piaopiao hurried in.

"Manager Wang, something bad is going on."

"Are there customers causing trouble again?"

Liu Piaopiao gasped for air, took out a piece of paper from the lobby manager's special folder, handed it to Wang Chunliang, and explained:

"Manager Wang, the branch just sent a complaint work order to our sub-branch. I printed it out."

Sister Jun took the initiative to take the work order and read it out loud:
"Ms. Gu complained to Sanlimiao Branch at 10:15 this morning, saying that the counter staff found excuses to refuse to provide door-to-door card issuance services even though they had a mobile card issuing machine.

Now the retail department of the branch received a notice from the head office and ordered the retail department of Sanlimiao branch to appease the customers as soon as possible and withdraw the complaints.

The customer's requirements are as follows: Provide door-to-door card opening service immediately.

Special note: The manager of the retail department of the branch is asked to visit and apologize.

Customer phone number: 138XXXXXXXX. "

Sister Jun turned to look at Wang Chunliang, blinked her eyes charmingly, and said doubtfully:
“Why is this complaint so familiar?”

Wang Chunliang felt exhausted mentally and physically at this time. He opened Weibo again, first deleted the righteous blog post he had just posted, then found Xiaoxiao Muyu's account, and kept muttering curses.

Finance Senior Brother: 'Are you there? I thought about it again. Bank tellers and retail department managers usually work very hard. A complaint from a customer not only takes a lot of effort but also deducts their salary. Otherwise, I should just withdraw the complaint. '

Xiaoxiao Muyu: 'Huh? But the bank has not agreed to come to my door to apply for a card. '

'Well, don't worry, we will definitely handle it for you. Let's withdraw the complaint first. '

'Something's wrong, why did your tone of voice change so quickly? Could it be you?'

'I have a friend who happens to be an employee of the branch you complained about. After Wang Chunliang finished typing this line of words, he shook his head and deleted them all.

Forget it, let’s just admit it and tell the truth. Fans should be held responsible for accidentally hurting the blogger.

'Hello, Ms. Gu. I'm the retail manager of the branch you complained about. I'm really sorry. I'll go and open your card in the afternoon.

Please withdraw the complaint first, please! '
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Happy holidays everyone!
(End of this chapter)