Rebirth of financial migrant workers

Chapter 23 Ace of Dispute Resolution

Liu Piaopiao did not ask Wang Chunliang why she recognized Uncle Chen when she first came to the bank. After working in the bank for so many years, she knew that execution was the most important thing.

Within a few minutes, she found Uncle Chen in the business hall of the Workers' Bank across the road, holding a cup of tea and blowing on the free air conditioner.

Then, with a little coquettishness, he easily got the mobile phone number from the other party.

When she came back to hand in business, Wang Chunliang patiently explained to her the purpose of doing this:
"Uncle Chen retired not long ago, and now is the time when he is full of energy. He takes a few old guys to chat in various banks every day, choosing the two banks opposite in the morning and our two banks in the afternoon."

Liu Piaopian couldn't help but interrupt and said: "Manager Wang, why are you investigating Uncle Chen so carefully? He doesn't have much deposits in our bank."

"What's Uncle Chen's prestige among local seniors?"

"The posture of an emperor! He has three or four square dance teams under him!"

"Then think about it, when you encounter a noisy customer, how does the effect of several uncles taking turns persuading compare with you persuading alone?"

Liu Piaopiao blurted out:

"They can make customers calm and honest immediately..."

"So, the next time you encounter an unreasonable customer who doesn't listen to advice and makes a scene in the hall, you will tell Uncle Chen that you are being bullied and ask him to bring the guys over to make a review."

Liu Piaopiao reacted, thought for a long time and didn't know how to evaluate it, and finally complained:

"You mean to ask me to sell my pity in exchange for Uncle Chen to help us fight, right?"

"That's a good summary. Don't summarize it next time."

"But does it really work?"

"Don't worry, the customer is not really unreasonable. It's just that they can't listen to our explanation when venting their anger, so we'll find someone to put out the fire first."

Seeing that the noise in the waiting area suddenly became louder, Wang Chunliang stopped talking:

"Let's go and see what happened again. Remember, if you encounter an unreasonable customer again, call Uncle Chen immediately."

Maybe it's because the temperature today is too high, and the customers are quite angry.

Just after I got to work at noon, there was another fight at the counter.

The causes and consequences of this conflict can be summed up simply as 'prove that I am who I am'.

Customer Zhang Xiaowei came to the bank to report the loss and withdraw money because his bank card was lost.

However, his actual appearance is very different from the photos on his ID card and the public security online verification.

Sister Yu at Counter No. 2 discussed with the director for a long time and only agreed to report the loss. However, if they want to cancel the card and withdraw the money in the card, the customer must first go to the police station to update the ID card and the ID photo for online verification.

The rejected customer immediately quit the job. He originally asked for leave to come to the bank, but this time he was not processed.

Neither party wants to give in, and both feel they have been wronged.

The teller felt that I had no grudge against you as a customer, so how could I deliberately make things difficult for you? This would not only affect my business volume, but also lead to complaints. I was just acting in accordance with the bank's rules and regulations.

The customer feels that he must be who he is. Why can't your bank tell me that he wants me to prove his identity? I was not required to do so when I opened the card and made a deposit. However, when I reported a loss and made a withdrawal, I was deliberately blocked. Is this what is said online about how easy it is to withdraw deposits? Disaster.

This situation has happened to most banks, and there have even been a lot of articles exploring solutions.

Some people say that science and technology are developing rapidly, and facial recognition technology is advancing by leaps and bounds.

Even if the face changes dramatically due to obesity or other reasons, as long as it is the same person, the identity can still be easily identified through facial features and pupil positioning.

There are a large number of other ways to easily verify identity, such as pupil recognition, fingerprint recognition, etc., but banks did not use them, which caused disputes.

But is this really the case?

Banks are financial institutions, and some are no longer state-owned. Private companies have a large amount of data on their customers’ faces, pupils, and fingerprints to see if they are safe.

Or to take a step back, even if private companies do not have this data but can connect to the public security system to query it, is this safe?

The answer is obvious. Under the current environment, the relevant departments will definitely not allow it.

Again, banks are essentially businesses.

It is not a government agency and it is not a welfare institution, so you cannot force functions that it does not have.

'Prove that I am who I am', this is the function of the notary office and the police station.

It is reasonable for the bank to require customers to go to the police station to issue a certificate.

Zhang Xiaowei is not an unreasonable person. At first, he listened patiently to the teller's explanation.

But because his business was stagnant, the waiting time for those waiting in line was lengthened.

Some people in the team began to complain, and dissatisfaction spread from ten to ten.

Zhang Xiaowei, who was already in a state of anxiety, was infected and began to vent his dissatisfaction to the bank. Instead of discouraging him, others fanned the flames.

The scene gradually began to get out of control.

Fortunately, at this time, Uncle Chen, whom Liu Piaopiao called, appeared.

A few old guys just stopped at the counter, and the noise immediately became quieter.

"What are you making all this fuss about! Can't we do business anymore!"

Uncle Chen put on his reading glasses, went to the counter and carefully checked his ID card for a while, then looked at Zhang Xiaowei and shook his head.

"You're kidding, the character on this ID card doesn't look like yours."

"Let's see... my dear, the ratio of the length to width of this face is different!"

"Little comrade, if you hold this ID card, no one will dare to withdraw money from you. See for yourself, the young men over there are more like the people in the photo than you. If he finds your ID card When you go to the bank to report a lost card and withdraw money, the bank refuses to do so without carefully verifying your identity. Do you want to do it?"

"Oh my god, there are still tens of thousands in this card. I wouldn't dare to withdraw it for you if I change it."

"The reason why banks take things seriously is for the safety of your deposits, so don't make things difficult for them."

In the perception of outsiders, the position of the uncles is on the side of the customers.

So when they say the same thing, the effect is obviously different.

Zhang Xiaowei also began to doubt himself. The ID photo looked less and less like him.

Wang Chunliang stepped forward at the right time to help dial the number of the police station in the place of residence, consulted on the process of updating the ID card and verifying the photo online, and handed it over to Zhang Xiaowei after recording it clearly.

Zhang Xiaowei gradually calmed down his anger and was so comforted that he walked away in a daze.

Afterwards, Wang Chunliang invited the gentlemen into the marketing manager's office, made tea for each hero and handed them fruits.

After the elders enjoyed the feeling of being respected, he pointed at Liu Piaopiao's faintly visible tear stains and said sadly:

"Uncles, look at how this little girl is bullied every day.

If uncles and uncles hadn't spoken up today, she would have cried her eyes out.

Come, Liu Piaopiao, let’s thank our benefactors together. "

"You can't do it! I came here today. I saw the excitement and resolved the dispute. I feel quite accomplished now. Remember to come back to me next time!"

(End of this chapter)