Rebirth Online Entertainment

Chapter [-]: The Real Robot

When Liu Zhiming told Liu Ganfei what happened to Tangchao Telecom just now, both parties burst out laughing. 【

Aishang Reading Network] txt e-book download** Moreover, Liu Ganfei also said, "I said Mr. Liu, I think all your customers have switched to piggy robots. This will not only improve your work efficiency, but also Save most of your money."

Yes, every telecommunications company, customer service personnel account for a considerable sum.Moreover, in each region, you have to recruit so many people.Therefore, even if the telecommunications company pays the salary of some customer service personnel, it costs tens of millions every year... If the piggy robot is used, then, doesn't it mean that it will save a lot.

"Haha, actually, I have the same idea."

Liu Ganfei replied with a smile, and then continued, "It's just that the current piggy robot is not very intelligent. I believe that there are higher-level intelligent robots in Mr. Liu's place. Besides, the current piggy robot can only be used in Tang Dynasty It is used in the mobile phone 4, and his control has not been transferred to Tangchao Telecom, so it cannot be developed."

"Hey, how do you know that we have higher-level intelligent robots?"

"Hey, Mr. Liu, don't forget that before this, I have been following Mr. Chen."

"Oh, I almost forgot, sorry, sorry."

Liu Ganfei quickly apologized.

Yes, the intelligence of the piggy robot is far more than that.

In the Tang Dynasty smartphone 4, it is only a rudimentary intelligence, and he can only deal with some relatively rudimentary problems.For very complicated ones, especially long-winded ones, the piggy robot in Tang Dynasty Smartphone 4 cannot serve them for the time being.But, the real Piggy Robot, he's far more mature than that.

After a small apology, Liu Ganfei said to Liu Zhiming, "OK, no problem. I think we don't need much time to use the entire piggy robot in telecommunications. I can guarantee that not many users can Knowing that the person on the phone with him wasn’t actually a human being, it was just a robot.”

"That's great."

After a phone call, the two companies reached a cooperation on this.

After all, this technology is all interlinked.It is almost the same when it is used for control on a smartphone, and it is used for control on a telecommunication system.He only needs to activate or record things according to the user's requirements.These things are very simple.It is entirely possible for a more mature piggy robot to be competent.

Half a month later, Tangchao Electronics' piggy robot 2 was officially used in Tangchao Telecom's customer service system.

As a result, the customer service department of Tang Dynasty Telecom, which was already very busy, suddenly became more relaxed.

Because, the original customer service work of dozens of people only needs to be handed over to the piggy robot.

In this way, it also fell to the point that, all of a sudden, Tang Chao Telecom's customer service personnel became too many.In order to save costs, try to retain the elite.After Tang Dynasty Telecom absorbed some customer service personnel internally, it also dismissed a large number of customer service personnel.Although, there is some emotion in this.However, it can be proved from one side that this is the victory of technology.

Although Tang Dynasty Company is not willing to dismiss these employees, they can't raise them for nothing.

After all, now the 2nd generation of Piggy Robot is fully capable of all customer work.

However, this kind of dismissal caused a bad voice in the media.

According to media reports, "Tangchao Telecom, a subsidiary of Tangchao Telecom, which has always been a strong performer, has recently undergone substantial layoffs. I learned from the reporter that layoffs have occurred in almost every region of the country. According to incomplete statistics, The number of layoffs has reached more than 2000.

The layoff of 2000 people is a terrifying number.

If a company has no accidents, under normal circumstances, it is impossible to lay off so many employees.Even if he lays off staff, it is only a little bit.Just like Nokia, this company did not have such intense one-off layoffs.In this way, the market also made a bad sound about Tangchao Telecom.

They believe that what caused Tang Dynasty Telecom's substantial layoffs.Although many people don't know it now, it is very likely that it is related to the company's losses.Yes, as long as the company loses money, he will lay off employees.Moreover, the greater the amount of twisting, the greater the number of layoffs.

It is a huge number to lay off more than 2000 people at once.No matter what explanation Tang Chao Telecom has, it is almost impossible to escape the loss.However, some scholars said.If it is said that Tang Dynasty Telecom's layoffs are due to other reasons, maybe everyone still believes it.However, it is basically impossible for him to lose money.

Yes, just not possible.

Although Tang Dynasty Telecom is not listed, the outside world cannot know his annual report, but does not know his specific profit situation.However, from the State Administration of Telecommunications, it has been confirmed.The market share of Tang Dynasty Telecom has already accounted for 13% of the country, or even more.Especially because of the Beidou navigation satellite, Tangchao Telecom is in a monopoly position in 3G services.Basically, smartphone users now choose Tangchao Telecom.

Therefore, under such circumstances, it is impossible for Tang Dynasty Telecom to lose money.Of course, even if it is a loss, it should be a huge investment in infrastructure construction. Relatively speaking, it is not a loss... because such construction funds will be more, but if you invest in it, you should have more expectations for the future. Layoffs are impossible.

However, since the layoffs were not due to losses, then others really couldn't find a specific reason.

After all, generally speaking, there are only losses and layoffs.

Of course, in addition to losses, there is actually another possibility.

For example, telecommunications restructuring.

Yes, telecommunications have always been a state-controlled business.Since Tang Dynasty Telecom joined, the telecom business has become a competition between the country and the people.Obviously, the s-man competition is now in the lead.In order to control telecommunications, perhaps, the state will continue to use restructuring.Then, Tang Dynasty Telecom may even be merged into other places.

It's just that it seems possible, but it's not.

Because, now the country has become more and more developed.Many things controlled by the state have been opened up one after another.Like banks, securities... These are all open.Not to mention, for this one Telecom.In addition, such an openness obviously has too many benefits for the entire country.

Just as Tang Dynasty Telecom joined, the telecommunications industry has become more and more standardized.

For example, the speed of the Internet, the competition of the three companies directly increases the speed of the Internet.

At the same time, great progress has been made in technological innovation.

For example, integration of the three networks has been very popular in the Chinese market.

With such a huge benefit, the country is not an idiot, why should it be reorganized.

In addition, there is another reason that it is impossible for the country to restructure the telecommunications business.

Because, as we know, although the telecommunications business has been controlled by the state before.However, in recent years, the country has opened up greatly to the telecommunications business.At the same time, we know better that Tang Dynasty Telecom is not an ordinary company.Because, there is the word Tang Dynasty in front of him.No one dares to be small if a company with the word Tang Dynasty is afraid of being small.

Like Tangchao Telecom, it is directly a subsidiary of Tangchao Company.

Now that the country is relying heavily on Tang Dynasty Company to rush to the world, it makes no sense that the country will suppress Tang Dynasty Company.Naturally, this reorganization started from the beginning.If they were really reorganized, I'm afraid it would really chill Chen Jiayi's heart.After all, he is dedicated to the country, and Nima, once he becomes strong, he wants to take it back to the country.

After that, who dares to do things for the country.

So, generally speaking, it is impossible for the country to reorganize telecommunications.

It's just that this is impossible, that is impossible, he always needs a reason.

There is no reason, it is impossible for Tang Dynasty Telecom to lay off employees on a large scale.

But there are a lot of m questions in the world, and the media stopped discussing after a while without any answers.After all, it's a big deal and doesn't need too much attention.Moreover, Tangchao Telecom is not the most important subsidiary of Tangchao Company, nor is it the object of Tangchao fans' concern.

Naturally, after a day or two of speculation like this, it is impossible to continue.It's just that although the media doesn't want to continue discussing this topic.However, some netizens wanted to talk about the topic in the forum, which suddenly made the media focus on Tangchao Telecom.

The topic mentioned in this meaning refers to a netizen who posted an article about Tang Chao Telecom's customer service.In this emotional post, this friend explained in detail how gentle, careful, and picky Tangchao Telecom customer service is... worth learning from Unicom and Mobile.

It’s a good thing that this piece of emotion is not published, but when it is published, it immediately attracts the attention of many people.

"If you don't tell me, I haven't found out yet. Yes, Tangchao Telecom's customer service quality has improved by [-]% recently."

"Hey, what's going on, didn't you say not long ago that Tang Dynasty Telecom's customer service dismissed more than 2000 people. It stands to reason that with so many dismissals, it's impossible for the service to be so thoughtful."

For example, what the landlord said.In the recent period, the quality of service has not only improved a lot.Moreover, the speed of wiring is getting faster and faster.Almost, you follow manual service and never go online 24 hours a day.You don't even need the time to wait.After pressing 0, the manual service has been directly connected.

This kind of speed, at the beginning, even frightened these friends.

"Could it be that Tangchao Telecom recruited another batch of excellent customer service because of the poor customer service performance before?"

It seems that this is the case.

After all, the telecommunications industry has the most customer service.

Faced with hundreds of millions of users, your customer service does not have a few thousand, it really can't handle it.

However, such a question was suspected by other netizens.This netizen said that after dismissing more than 2000 customer service personnel from Tangchao Telecom.Not only did Tang Dynasty Telecom not continue to recruit people, but, on the contrary, when others did not pay attention, they dismissed more than 1000 people... With such an intensity, it is almost necessary to dismantle the customer service department of Tang Dynasty Telecom.

As for the introduction of high-quality customer service from other places, it seems that I have never heard of it.Even, from the various job advertisements, Tang Chao Telecom used to recruit customer service positions every day.However, after dismissing a large number of people, this customer service position has since disappeared.

It seems that Tang Dynasty Telecom does not need customer service.

Also, with such a large-scale dismissal of customer service, their customer service should be terrible.

But looking at it now, not only did he not perform badly, on the contrary, his customer service work has gone a step further.

This is really strange.

For a while, many people didn't understand.

For such an abnormal phenomenon, these media naturally paid attention to it.

At the same time, the power of these media is much stronger than that of netizens.To this end, they also specifically evaluated the quality of Tangchao Telecom's customer service.In the end, it was concluded that, indeed, Tangchao Telecom's recent customer service quality has improved by not one or two points.In addition, they also interviewed a Tang Dynasty Telecom customer service staff through other methods.

According to the customer service staff, Tangchao Telecom has made a large number of layoffs to the customer service staff of the group company.Now, there are only 15 customer service staff in Tang Dynasty Telecom.There used to be a large customer service studio, but now there are only a few people there.If they hadn't performed well, they might have been fired as well.

Then, when the reporter asked.Since Tang Chao Telecom dismissed so many customer service personnel, why is it still able to complete the customer service work so well.Logically, this is impossible.After all, there aren't enough operators.How to deal with calls from all over the world, you must know that the customer service volume of hundreds of millions of people across the country, although not everyone will be idle and painful.However, as long as a small number of them call at the same time, it is enough for the customer service.

But for this incident, the staff member did not disclose lu.

It seems that the clue here can only prove that Tang Chao Telecom has not recruited customer service.However, why are there fewer and fewer customer service personnel, but they can provide better and better customer service quality.Could it be that Tang Chao Telecom's customer service staff are all gods.All will change 72, avatar and so on.

If not, it's impossible.

This kind of thing that goes against natural common sense has even aroused the interest of these media.

If they don't know clearly, they really can't eat.

It was not until the comments of a professor in Chicago, USA, that the truth of the facts was revealed.

The Chicago professor named "Edward" claimed, "Since Tang Dynasty Company became the world's top in artificial intelligence, he has been researching the topic of artificial intelligence in the laboratory. To this end, we have done Many experiments, the purpose of these experiments is to make our robots have intelligence.

For example, it is the same as the Tang Dynasty robot T.Obviously, though, we're in big trouble.We have been researching this aspect very slowly, until the appearance of the piggy robot in Tang Dynasty Smartphone 4 made us even more terrified of the subject of "artificial intelligence".Because, we found that the gap between us and Tang Dynasty Company is too great...

Until a few days ago, one of my students told me about Tangchao Telecom.

At that time, our first thought was that Tangchao Telecom might have installed a chat robot.

Yes, with the intelligence of "Little Pig Robot" and his super control system.As long as he is improved, then he is definitely a qualified customer service.For this reason, we kept calling the customer service line of Tangchao Telecom, hoping to find this result.

In the beginning, we made hundreds of phone calls.We found that no matter how we experiment with words, we really can't determine whether this customer service is a human, or not, or even a robot.If it is a robot, then there is no doubt that he has already completed the Turing test excellently.

Moreover, it is the Turing test for professionals.

Because, the Turing test has a blind spot.That is, as the level of the tester improves, he can better judge whether the opponent is a robot.If you are a relatively simple robot, such as the piggy robot in the smart phone of the Tang Dynasty, I am afraid that for ordinary people, it will take you a long time before you can be sure that he may not be a real person.However, for professional researchers like them, it didn't take long... However, the other party's customer service had successfully made Professor Edward unable to argue.

Until, many professors discussed together for a long time, and finally found a little clue in a detail.

Then, it was slightly confirmed that Tangchao Telecom's customer service might be a chat robot.

Yes, until now, this confirmation is still possible, or guesswork.

Because, the clues discovered by professors Edward are not rigorous enough.However, Edward can only attribute the customer service of the other party to the chat robot.Because, they really can't imagine that a customer service will have such a good quality.Even, when these guys are swearing.The other party is still calm and doesn't care about the user...

This is theoretically impossible.Moreover, they have also tried many telecom companies with this trick.

Although most of the answers you get will not scold them, your heart will not be calm and calm.

However, in Tang Chao Telecom's customer service, he did not.

Although, he is still very intelligent.However, this kind of wisdom is too terrifying.

After such news appeared, finally, people seemed to have found a breakthrough.

"Artificial intelligence, artificial intelligence."

Yes, besides artificial intelligence, can you find other reasons?

Moreover, Tang Dynasty Company has been doing research on artificial intelligence.In addition, the piggy robot in Tang Dynasty Smartphone 4, he performed so well.Then, the customer service personnel in Tang Dynasty Telecom are also robots, which makes sense.In this case, you can also understand.Why did Tangchao Telecom fire so many people at once?

In addition, this can also explain why the quality of customer service of Tang Dynasty Telecom has not declined recently but has increased.

Only excellent artificial intelligence can solve all problems.

"My God, what kind of artificial intelligence is this? It's just a real person."

Even these professors are not too sure, so, is it necessary to add the word artificial?

In an instant, media reports sparked a big discussion on artificial intelligence in the world.

Some netizens even pointed out that according to the development speed of Tang Dynasty Company, real robots will appear in the future.

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