Siheyuan: Starting as a Chef Apprentice

Wang Jianye highly recognized Mr. Lin's suggestions. He said: "Mr. Lin's suggestions are very targeted and feasible. We must earnestly implement these improvement measures to enhance the management level and team combat effectiveness of our hotel."

Afterwards, Wang Jianye emphasized the importance of management and team building at the staff meeting.

The staff meeting was held in the hotel's banquet hall, with all employees gathered together. Wang Jianye stood on the stage, looking serious but passionate, and said: "Everyone knows that our hotel has achieved some results in the market, but we cannot be satisfied with the status quo. We are a team, and only by working together can we make the hotel better and better. We must improve the system and good communication so that every employee can give full play to their maximum potential. Just like a ship, only when all the crew members work together can it break through the waves in the sea."

The employees listened attentively, their eyes revealing their expectations and determination for the future.

"In order to achieve this goal, we invited a professional management consultant, Mr. Lin, to provide us with guidance. He put forward a series of improvement suggestions, including improving the employee performance appraisal system and strengthening team communication and collaboration. These measures are for the good of all of us and for the long-term development of our hotel. I hope that everyone can actively cooperate and work together to take our hotel to a higher level." Wang Jianye continued.

In the following days, the hotel began to gradually implement the management consultant's suggestions. The human resources department was responsible for formulating a new employee performance appraisal system. They worked closely with various departments and carefully designed a set of detailed appraisal indicators and scoring standards based on the characteristics of different positions.

At a discussion meeting of the human resources department, everyone was conducting the final review of the draft of the new performance appraisal system.

“I think the innovation ability of chefs can be assessed by regularly holding dish innovation competitions. This can not only stimulate the chefs’ enthusiasm for innovation, but also objectively evaluate their innovation results.” A human resources specialist suggested.

"This is a good idea, but we need to pay attention to the fairness and operability of the competition. We can invite some professional food judges and customer representatives to participate in the scoring to ensure the fairness of the evaluation results." Another colleague responded.

After many discussions and revisions, the new employee performance appraisal system was finally formulated. The human resources department organized training for all employees and explained in detail the content and implementation methods of the new system.

"Everyone should seriously understand the new performance appraisal system, which is related to your vital interests. As long as you work hard and make achievements, you will definitely get corresponding rewards." The human resources manager emphasized at the training session.

At the same time, the hotel also actively strengthened team communication and collaboration. Regular cross-departmental meetings have become an important platform for everyone to communicate and solve problems.

At an inter-departmental meeting, the restaurant service department reflected that customers recently complained about the speed with which some dishes were served.

"The kitchen is sometimes too slow in serving food, causing customers to wait too long and affecting the customer experience," said a waiter.

The kitchen manager quickly explained: "There have been a lot of customers recently, and we are trying our best to speed up the delivery of dishes. However, the preparation process of some dishes is more complicated and takes some time."

We started to discuss solutions together. After communication, we decided to optimize the production process of some dishes, do some preparations in advance, and strengthen the information communication between the restaurant and the kitchen to ensure that the waiters can understand the progress of the dishes in time so as to better explain them to customers.

“In the future, our kitchen will promptly provide the restaurant with the estimated serving time after receiving an order. The restaurant is also requested to pay more attention to the needs of customers and communicate with us in a timely manner if there are any special circumstances,” said the kitchen manager.

"Okay, we will cooperate. We all want to satisfy customers. As long as we strengthen communication, the problem can be solved." The restaurant manager agreed.

In addition to cross-departmental meetings, the hotel has also established an internal communication platform where employees can post work information, exchange work experiences, raise questions and suggestions, etc. The establishment of this platform has greatly improved the efficiency of information transmission and promoted communication between employees.

"This internal communication platform is really convenient. In the past, I didn't know who to contact to solve some problems. Now, once I mention them on the platform, relevant personnel will respond and handle them quickly." An employee said happily.

In order to enhance team cohesion, the hotel also organized various team building activities. Once, the hotel organized all employees to go to the suburbs for expansion training.

At the expansion training base, employees were divided into several groups to undertake various teamwork project challenges.

"Come on, everyone! We have to work together to tighten the rope so that the ball can pass smoothly." The leader of a group was directing the team members to take on the challenge of the "eyebrow-high stick" project.

The team members worked together, shouted slogans, and worked together to complete the task. In this process, everyone not only exercised their teamwork ability, but also enhanced their trust and friendship with each other.

"Through this expansion training, I deeply realized the importance of teamwork. Only when everyone thinks and works together can we overcome difficulties and achieve victory." A young employee said after the training.

Motivated by the performance appraisal system, employees' work enthusiasm has been greatly improved. Chefs pay more attention to the quality and innovation of dishes, and constantly launch new delicacies; waiters serve customers more warmly and attentively, and strive to improve customer satisfaction; communication between departments has become smoother, and work efficiency has been significantly improved.

One day, an old customer came to the restaurant again and found that the service was more considerate and the dishes were more delicious.

"Your restaurant has changed a lot recently. I feel the service has reached a higher level. The dishes also have some new ideas and are very delicious. I will come here often in the future." The old customer said to the waiter.

The waiter smiled and replied: "Thank you for your compliment. We are always working hard to improve and enhance. We hope to bring you a better dining experience."

Wang Jianye looked at the hotel's growing prosperity and felt filled with satisfaction and pride.

He knows that all this is inseparable from the joint efforts and contributions of all employees.

"We have achieved some results, but this is just the beginning. We must continue to learn and improve, adapt to market changes, and provide customers with better services and products. I believe that as long as we unite as one, the future of all Wang's hotels will be even better." Wang Jianye said confidently at a management meeting.

……

As the number of customers increases day by day, the originally spacious and bright store space now seems increasingly cramped during peak dining hours. The store is often overcrowded, customers need to line up at the door to wait for their meals, waiters are busy shuttling in the crowded aisles, and the speed of serving dishes is also affected to a certain extent due to space limitations.

Wang Jianye saw all this and knew that if he wanted to meet the growing customer demand, it was urgent to continue to expand the scale of the hotel. So he quickly convened the core management team to discuss the specific matters about store expansion at the meeting.

In the conference room, the atmosphere was a little solemn and full of anticipation.

Wang Jianye sat at the head of the large conference table, folded his hands on the table, and said with a serious expression and a bit of expectation: "Everyone has seen that there are more and more customers in the store now, and the store is not enough.

I am thinking of either expanding the current store or opening a branch in a suitable location. What do you think? "

His eyes swept over each manager present in turn, his eyes revealing the importance he attached to this matter and his anticipation for everyone's opinions.

Manager Xiao Li spoke first. He pushed his glasses on the bridge of his nose, thought for a moment and said, "Boss, expanding the store is indeed a direct solution to the current problem of insufficient space.

But we also have to take the actual situation into consideration. Judging from the current space around our hotel, the space for expansion is very limited.

And even if we can find a suitable place for expansion, the renovation period will inevitably affect normal operations, which will definitely have a significant impact on our business.

If customers see that we are closed for renovation, they will probably choose to dine at other restaurants. It will be difficult to attract them back when we reopen.”

After listening to Xiao Li's words, Zhang, the purchasing manager, echoed with deep feeling: "Yes, Boss. What Xiao Li said is indeed crucial. Besides, if we open a branch, the risk is not small.

We have to make sure that the new location has enough customers, otherwise we will lose a lot of money if the store remains deserted.

Moreover, opening a branch is not as simple as finding a place and hiring some people. You also have to establish a new procurement system to ensure that the supply and quality of ingredients are exactly the same as those of the main store. This is not an easy task.

After all, the food market conditions are different in different places, and to achieve the same quality as the main store, it takes a lot of effort to coordinate and manage. "

Other managers also nodded, and everyone began to discuss the matter one after another, and the conference room was suddenly filled with a buzz of discussion.

Wang Jianye listened quietly to everyone's speeches, sometimes frowning in thought, sometimes nodding slightly.

After everyone's discussion died down, he thought for a moment and said, "What you said makes sense. Indeed, whether it is expanding the store or opening a branch, there are pros and cons, and it is not something that can be decided lightly.

How about this, we first send people to investigate a few potential places to see the local flow of people, consumption level and surrounding competition. This investigation should be more detailed and comprehensive, and we can't just look at the surface excitement.

At the same time, contact the designer and ask them to come up with several plans for expanding the store. We will make a comprehensive comparison before making a decision. This way, we can have a comprehensive understanding of the situation and have multiple options for reference. What do you think? "

"Okay, boss, this method is reliable." Everyone expressed their agreement.

Therefore, a survey team was quickly formed, and its members were all experienced and sharp-sighted employees selected from various departments. With the task, they began to rush to various target locations for detailed research. After receiving the task, the designers immediately got to work and worked overtime to design several store expansion plans of different styles and sizes.

Every time the members of the inspection team arrived at a place, they carefully observed every detail of the place, just like a keen hunter looking for prey. They walked through the streets and alleys, recorded the flow of people at different time periods, walked into various shops around to inquire about the consumption level, and quietly sat in the restaurants of competitors, tasting the dishes, observing the services, and recording the decoration style, characteristics of the dishes, and price positioning of the competitors.

During their investigation, they discovered a great location in an emerging business district.

This is a newly developed area of ​​the city, with tall buildings everywhere, spacious and clean streets, and a surprisingly large flow of people, especially during rush hour on weekdays and weekends, when people are crowded and shoulder to shoulder.

There are many office buildings and residential areas in the surrounding area. People coming in and out of the office buildings are all well-dressed office workers, while the residential areas are filled with housewives, elderly people and children who are full of life. There is huge consumption potential.

But at the same time, they also noticed that there were already several large competitors nearby.

The exterior decoration of these restaurants is unique. Some are high-end and luxurious, with magnificent doors and gorgeous crystal chandeliers and exquisite murals inside. Some are simple and fashionable, creating a relaxing dining atmosphere with simple lines and bright colors.
Others focus on creating local characteristics, from the signs outside the store to the layout inside the store, all are full of rich local cultural atmosphere.

Moreover, their menu is also very rich, covering local specialties as well as some innovative dishes, with different price positioning, meeting the needs of consumers at different levels.

After inspecting this emerging commercial area for a few days, the inspector Xiao Wang returned to the hotel with full records and deep impressions, and reported the situation in detail to Wang Jianye.

Xiao Wang walked into Wang Jianye's office, looking a little tired but excited, and said, "Boss, the location of that new business district is really good, but the competition is also fierce. I have been investigating there for several days and have a general understanding of the surrounding situation. The decoration styles of those restaurants are unique, and the dishes are also quite rich."

Wang Jianye was sitting at his desk looking at some documents. When he heard Xiao Wang's words, he raised his head, looked at Xiao Wang intently, frowned and said, "Oh? Tell me in detail what the specific situation is."

Xiao Wang walked to the desk, opened his notebook, and said as he flipped through the records: "Boss, let's talk about the flow of people first. That place really has an astonishing flow of people. On weekdays, people in the office buildings come out to eat, and the streets are full of people. On weekends, people in the residential area also come out to shop and eat, and the consumption atmosphere is particularly strong. The consumption level is not low either. Judging from the pricing of those restaurants and the consumption of customers, everyone is generally willing to spend a lot of money for a good meal." (End of this chapter)