Siheyuan: Starting as a Chef Apprentice

In terms of service, the hotel's service team has further optimized the details, striving to provide customers with personalized services and making customers feel meticulous care.

The supervisor of the service team organized several training sessions to emphasize the importance of understanding the special needs of customers and taught the waiters how to observe and ask about their needs. The waiters took notes carefully and exchanged some special situations they encountered in the past service process and how to deal with them, learning from each other's experience.

In their daily service work, the waiters have become more attentive and proactive. For example, when customers make reservations, they will specifically ask whether they have special dining needs such as celebrating birthdays or anniversaries. Once they learn about the relevant situation, the service team will prepare in advance.

Once, a German customer mentioned in a reservation call that it was his wife's birthday and hoped to have a warm dining atmosphere. After hanging up the phone, the waiter immediately wrote down this information and passed it on to other colleagues. On that day, before the customer arrived, the service team began to carefully arrange the table.

They first laid a tablecloth with exquisite Chinese embroidery patterns on the dining table, and then placed a small vase filled with fresh flowers in the middle. The flowers were gorgeous and exuded a faint fragrance. Then, they decorated the dining table with colorful balloons to create a romantic and cheerful atmosphere.

In addition, the waiters also prepared a handwritten greeting card with warm birthday greetings in German, with neat and beautiful fonts, expressing good wishes for the customer's wife. At the same time, they also carefully selected a special Chinese dessert gift - lotus cake, which was placed in a delicate small box and tied with a beautiful bow on the corner of the dining table.

When the customer walked into the restaurant with his wife and saw the carefully arranged table, he immediately showed surprise and touched. He turned to look at his wife, who also had a happy smile on her face. The two expressed their sincere gratitude to the waiter for his hard work.

During the meal, the waiter paid special attention to the needs of the customers at this table and provided them with thoughtful service in a timely manner, allowing them to have a pleasant and unforgettable birthday dinner.

Personalized services like this are becoming more and more common in hotels. Customers are impressed by the hotel's dedication and care, praising the thoughtful and meticulous service and expressing their willingness to visit again.

With these comprehensive response measures, Wang's All-inclusive Restaurant has gradually stabilized its customer base. Many customers who were originally attracted by the surrounding low-priced Asian restaurants have returned here. After comparison, they found that Wang's All-inclusive Restaurant not only has a more affordable price, but also has a richer and more diverse menu.

There are new special dishes to try every season, and the service is so considerate. I feel that dining here is more cost-effective and the experience is better.

Slowly, the restaurant returned to its former bustling scene. During the peak meal time, the restaurant was once again full. The laughter of the customers, the busy figures of the waiters and the aroma of dishes coming from the kitchen intertwined together to form a picture full of vitality and vigor.

As word of mouth continued to spread, Wang's full range of restaurants gradually gained a firm foothold in Berlin's catering market, becoming a unique existence that local people often mentioned when talking about exotic food.

Whether it is during a casual lunch chat in an office building, or at a family gathering or a dinner with friends, you can always hear people praising Wang's entire line of restaurants and recommending those around them to taste the unique Chinese-French fusion cuisine.

……

Seeing that the Berlin branch was doing well, with many customers coming in and its reputation gradually spreading locally, Wang Jianye became more and more determined to expand his business.

After careful consideration and the team's comprehensive evaluation of multiple cities, the next target was set on Hamburg, a prosperous city famous for its port trade, multiculturalism and infinite vitality.

Hamburg, as one of the important economic centers of Germany, its unique geographical location makes it a trade hub connecting all parts of the world. The port terminal is extremely busy every day, with giant cargo ships coming in and out, loading and unloading goods from all over the world.

In the city, high-rise buildings and ancient buildings are scattered around. In the streets and alleys, people of different skin colors and languages ​​come and go. Various cultures collide and blend here, forming a unique urban style.

The St. Pauli district in the city center is even more lively and can be called a shining pearl of Hamburg. It is close to bustling entertainment venues and commercial centers. It exudes charming charm day and night, attracting a large number of people to gather here.

During the day, the sun shines on the streets of St. Pauli, which are lined with shops, ranging from fashionable clothing stores, exquisite jewelry stores to creative cafes.

In the shopping center, people carry shopping bags or walk in groups, discussing the styles and prices of goods while shopping, their faces filled with satisfaction brought by shopping;
Outside the entertainment venue, people had been queuing up early to wait for admission. Most of them were young people, wearing fashionable clothes. Some wore headphones and listened to music, swaying their bodies gently to the rhythm, while others excitedly talked with their companions about the performances they were about to watch or the entertainment activities they were about to participate in. Laughter and joy echoed in the streets.

At night, when the lights come on, the whole area is lit up like daytime, neon lights flicker, bars and nightclubs open their doors, and dynamic music comes out, attracting many young people to relax and have fun. The streets are crowded and bustling, with a flow of people beyond imagination. Moreover, the people here, especially the young people, are open-minded and highly receptive to new things. They are always willing to try new things they have never experienced before.

After Wang Jianye and his core team arrived in Hamburg, they immediately began to work on the site selection process. They traveled to every corner of the St. Pauli district, carefully inspecting every property that could potentially become the new site of the hotel, analyzing its surrounding environment, traffic flow, transportation convenience, potential customer groups and many other factors.

This is a tedious process that requires great patience. Team members carry thick folders filled with detailed information about each property every day. They conduct on-site inspections while recording and evaluating the information.

After a period of searching and screening, the team finally landed on a property with an excellent location. This property is located at the intersection of two busy streets, with very convenient transportation. Many bus lines have stops here, and there is a small parking lot not far away, which is convenient for customers who drive here to park. From the appearance, it has a typical European architectural style. The main body of the building is a brick and stone structure, and the walls are thick and solid. After years of baptism, it still maintains a good condition. The gate is spacious and bright, with exquisite carvings on the top, showing a simple and elegant temperament.

Walking into the house, the space is spacious and the layout is neat. The high ceiling makes the whole space look more grand and the lighting is also quite good. Through the window, you can see the bustling streets outside, and the pedestrians passing by and the lively street scenes are in full view.

Wang Jianye stood in the middle of the room, looking around with a satisfied look on his face. He said to the team members around him: "This place is very good, with a good location, a large flow of people, and a large number of young people around, which is in line with our target customer group positioning.

If we can take over this place and run it well, I believe we can definitely make some achievements in Hamburg." The team members nodded in agreement. They all knew that after such a long period of hard searching, it was not easy to find such a property with ideal conditions in all aspects. This might be the ideal starting point for Wang's full range of restaurants to take root in Hamburg.

After determining the target property, the next step is to negotiate with the landlord. The landlord is a shrewd and capable businessman who is very cautious about the leasing of the property under his name. After all, this is related to the income and subsequent use of the property.

During the first meeting, both parties agreed to meet in the landlord's office, which was a very elegantly decorated room. The bookshelves were filled with all kinds of business books and real estate-related documents. The desk was large and heavy, and the desktop was tidy. There were also several oil paintings of great artistic value hanging on the wall. The whole room exuded a professional and rigorous atmosphere.

Wang Jianye and several key members of the team arrived on time. They were dressed in decent business attire, looking professional and polite. After meeting, both parties shook hands and greeted each other politely, and then took their seats. The landlord sat on the chair behind the desk, leaning forward slightly, with his hands crossed on the table, looking at Wang Jianye sharply, and spoke first:
"Mr. Wang, I know you are interested in renting my property in St. Pauli. However, before deciding whether to rent it out, I would like to learn about your hotel's business performance and future business plans. After all, I hope that my property can be properly used and realize its maximum value."

Wang Jianye smiled, his eyes revealing confidence and sincerity, and responded: "Don't worry, Mr. Landlord. Our Wang's All-Series Hotel has had successful operating experience in Berlin and is deeply loved by local customers. We specialize in Chinese-French fusion cuisine, cleverly combining the exquisite skills of Chinese cooking with the elegant style of French cuisine, creating a series of unique dishes and winning a good reputation.

We also did a thorough market research when we came to Hamburg this time. We were impressed by the vitality and potential of the St. Pauli district. We plan to continue our business philosophy here and combine it with the local cultural characteristics of Hamburg to create a restaurant that retains our brand characteristics while integrating into the local customs. I believe it will definitely attract many customers to dine here.”

After listening to Wang Jianye's words, the landlord nodded slightly, but still kept a serious expression on his face. He then asked in detail about many aspects, including the hotel's target customer groups, expected business hours, rent payment methods, and possible renovations to the property.

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Wang Jianye and his team members answered all the questions patiently and professionally, showing the landlord the hotel's plans and prospects as comprehensively as possible. They also expressed their sincere desire for the property and their determination to operate in Hamburg for a long time.

After several rounds of negotiations, the two sides continued to discuss and adjust key terms such as rent, lease term, and property repair responsibility. Each side weighed the pros and cons and sought a balance point acceptable to both parties.

Sometimes, for a detailed clause, the two parties will discuss it for a long time, each stating their own views and basis. The atmosphere is sometimes a little tense and sometimes relatively relaxed.

Fortunately, both parties showed enough sincerity and flexibility in the end and successfully reached an agreement and successfully leased the property, taking the first solid step towards the opening of the hamburger branch of Wang's full range of restaurants.

When preparing for the Hamburg branch, the team decided to continue the successful experience accumulated in the Berlin branch. After all, those business models, menu designs and service concepts that have been tested in practice have proven their feasibility and popularity. But at the same time, they also knew that in order to truly gain a foothold in Hamburg, a land with a unique maritime culture, they must fully integrate the local regional characteristics and create a more personalized and attractive restaurant image.

For the decoration, the team hired professional designers, including Chinese designers who have a deep understanding of Chinese and French cultural elements, as well as German designers who are familiar with the local culture of Hamburg and are good at ocean-themed designs. The two sides worked together to embark on a cross-cultural creative journey.

The designers first made a detailed plan for the entire space. According to the functional requirements of the restaurant, they divided the space into different areas such as the dining area, kitchen area, cashier area and storage area, ensuring that the layout of each area was reasonable, which could not only meet the efficient operation of daily operations, but also create a comfortable and convenient dining environment for customers.

After that, we began to incorporate various characteristic elements into the decoration design. On the basis of retaining the Sino-French fusion style, we focused on adding many nautical elements to echo the marine culture of Hamburg, a port city.

When you enter the restaurant, the first thing that catches your eye is the huge ocean-themed mural at the entrance. The mural depicts a magnificent ocean scene. The azure blue water sparkles under the sunlight, and sailboats are sailing on the sea. Some have hoisted tall white sails and are moving at full speed; others have just set sail, with the bow breaking through the waves and splashing white water.

In the distance, where the sea and the sky meet, the outline of the port can be vaguely seen. Cranes on the dock are busy loading and unloading cargo, and the whole picture is vivid.

On the walls of the restaurant, there are some anchor-shaped decorations hung at intervals. Some of these anchors are made of metal and the surface has been specially treated to present a simple texture and showcase delicate craftsmanship.

The anchors are of different sizes and are hung on the wall in an orderly manner, contrasting with the surrounding Chinese carvings, French retro wallpapers and other elements, creating a unique and harmonious atmosphere.

On the ceiling, the designers ingeniously adopted a ceiling design similar to the shape of a sail. The white ceiling material was cleverly folded and spliced, and soft light shone through the gaps in the ceiling and sprinkled on the dining table below. (End of this chapter)