Siheyuan: Starting as a Chef Apprentice

Lao Wang answered enthusiastically: "There are many techniques! Take our clay pot chicken for example, the key lies in the sauce and the heat.

The sauce must be rich and flavorful, and the heat must be high, so that the chicken is well-seasoned, and the pancakes sticking to the edge of the pot are so fragrant.

Unlike your Zhenjiang cuisine, which is sweet and light in flavor, it emphasizes delicate and exquisite taste.”

Then, Xiao Zhang, an employee from Zhenjiang, stood up and said softly: "Our Zhenjiang is a very gentle city.

The pace of life here is relatively slow, and people are more delicate and gentle.

For example, our local cuisine focuses on the freshness and original flavor of the ingredients, and the seasoning is relatively light and delicate. Zhenjiang Yaorou, for example, emphasizes the fine craftsmanship and has a tender taste, which is the result of hard work.

In terms of service, we pay more attention to details and etiquette, hoping to bring guests a caring and comfortable feeling."

Xiao Zhao, an employee from Xuzhou, couldn't help but ask, "What details do you pay special attention to when providing service? Sometimes we really don't understand."

Xiao Zhang smiled and replied, "For example, when serving food to guests, you should handle it gently, with graceful movements and not be too hasty; when speaking to guests, you should use polite language and smile sincerely.

There are also certain rules when pouring wine or tea for guests.

Although these details are small, they can make guests feel our care. ”

As everyone chatted with each other, the atmosphere gradually became heated.

Employees began to ask each other about the characteristics of each other's hometowns and share some interesting life stories, and the barriers between them gradually melted away without them noticing.

After the exchange meeting, Wang Jianye struck while the iron was hot and formulated a unified service standard and reward and punishment system for the team.

He organized concentrated study sessions for employees and explained in detail the meaning and purpose of each regulation.

The service standards cover every aspect from welcoming guests when they enter the store, introducing them during the ordering process, serving the dishes to seeing them off when they leave the store.

For example, when guests come in, the waiter should smile, greet them proactively, and guide them to their seats; when ordering food, the waiter should be familiar with the dish information, patiently answer the guests' questions, and reasonably recommend dishes based on the number of guests; when serving the food, the waiter should pay attention to the beautiful presentation of the dishes, announce the names of the dishes, etc.

The reward and punishment system clearly defines how to deal with outstanding performance and violations of regulations.

If an employee receives written praise from a customer during the service process, he or she will receive a corresponding bonus and certificate of honor; if he or she has a bad service attitude or conflicts with customers, he or she will be fined and given a warning.

Wang Jianye said to everyone: "We have formulated this set of standards and systems not to restrict everyone, but to enable us to better serve our guests and create a unified and professional image.

At the same time, we must also maintain the high efficiency of Xuzhou employees and the meticulous service characteristics of Zhenjiang employees on this basis, so that the two styles can blend and complement each other. "

In order to further encourage employees to cooperate with each other, Wang Jianye also established the "Harmonious Team Award".

Each working group will be selected every month with the best performance in teamwork and cultural integration, and all members will be given additional bonuses and vacation benefits.

At the beginning, some employees were skeptical about this award, thinking it would be difficult to achieve. It was also unknown whether everyone could truly put aside their prejudices and work together.

Especially Lao Wang and Xiao Li, although they seemed to have reconciled at the exchange meeting, they still had some knots in their hearts.

However, as time went on, in order to win the "Harmonious Team Award", each group began to actively seek ways to enhance cooperation with each other.

Everyone pays more attention to communication with each other at work. When encountering problems, they no longer just blame each other, but discuss solutions together.

The kitchen team where Lao Wang is and the service team where Xiao Li is are no exception.

One day, the restaurant welcomed a large group of guests for dinner.

Orders flew to the kitchen like snowflakes, and the situation was urgent.

Lao Wang called out to the guys in the kitchen loudly: "Everyone work harder. There are a lot of orders today. We have to hurry and don't slack off!" The guys responded in unison, quickly divided the work and cooperated, and got busy.

Here, Xiao Li also led the waiters to serve the guests in a tense and orderly manner.

He always keeps an eye on the food preparation in the kitchen and communicates with Lao Wang in a timely manner to coordinate the order of serving the dishes.

When a dish comes out of the pot, Xiao Li personally brings it to the customer's table quickly and accurately, and introduces the dish to the customer with a smile.

The entire dining process went very smoothly and the guests were full of praise for the food and service.

Afterwards, the guest wrote a letter of praise, praising the restaurant for "not only delicious food, but also service that makes people feel at home."

This month's "Harmonious Team Award" was awarded to the team of Lao Wang and Xiao Li without any suspense.

At the award ceremony, Wang Jianye smiled and said to everyone: "Look, as long as everyone works together, there is nothing we can't accomplish.

Our team is trying to find our own shining point in the collision of northern and southern cultures and make the hotel better and better."

Lao Wang and Xiao Li smiled at each other and walked onto the stage to receive their awards.

At this moment, their hearts were filled with a sense of accomplishment and recognition of each other.

After this period of running-in, the team atmosphere has improved significantly. Everyone helps and learns from each other and gets along very harmoniously.

The original regional and cultural differences not only did not become an obstacle to the team, but instead became a driving force for unity and progress.

Wang Jianye felt very gratified when he saw everyone united as one.

He knew very well that resolving conflicts among employees due to cultural differences was only a stage in the development of a hotel, but it was an extremely critical step.

Only when the team is harmonious and stable can the hotel move forward steadily in the fierce market competition.

Now, he believes that with this dynamic and cohesive team, Wang's Hotel Zhenjiang Branch will surely move towards a brighter future and shine uniquely and brilliantly in the land of Zhenjiang.

#Breaking the deadlock: Wang's Restaurant's road to counterattack In the bustling catering industry in Zhenjiang, the Wang's Restaurant branch has finally gained a foothold with its unique fusion dishes after a lot of hard work.

The store is often crowded with guests, filled with laughter and joy, and employees are busy and orderly moving around, creating a prosperous scene.

However, this booming business has attracted the envy and jealousy of some peers. Beneath the calm surface of the lake, a malicious storm is quietly brewing.

There are several time-honored restaurants in Zhenjiang City that have been passed down for many years. They have deep roots and a wide range of customers.

Seeing that Wang's Restaurant branches have emerged as a sudden force and taken away a lot of market share, the owners of these old brands can no longer sit still.

Among them, Mr. Sun, the boss of Dexinlou, was a shrewd and somewhat narrow-minded person. He called together the heads of several other time-honored brands to discuss countermeasures in the private room of Dexinlou. Inside the house, the carved doors and windows were closed, and an old round table was filled with exquisite but untouched dishes. The atmosphere was so depressing that it made people feel a little breathless.

Boss Sun frowned, tapping the table with his folding fan, his eyes revealing a hint of viciousness: "Tell me, this Wang's Restaurant branch is gaining momentum, and a lot of our business has been taken away. What should we do?" Boss Li of the old Zuixianlou restaurant next door forced a helpless smile on his chubby face: "I'm worried about that too! I don't know what method this Wang's Restaurant used to confuse those customers.

There are fewer customers for our traditional Zhenjiang cuisine recently.”

Boss Zhang of Jufuzhai adjusted his glasses, rolled his eyes, and said in a low voice, "Humph, since they have taken our business, don't blame us for being rude.

I heard that the food procurement channels of Wang's Restaurant are unclear, and the sanitary conditions may not be very good.

Let's spread the word in the market, let customers know about this, and see if they still dare to go."

Everyone looked at each other and nodded in understanding.

Boss Sun showed a barely perceptible sneer on his face and slammed the table hard: "Okay, let's do it! We have to let them know that the catering market in Zhenjiang is not so easy to break into."

In this way, rumors spread rapidly in the streets and alleys of Zhenjiang like a plague.

In the market, the aunties who were buying vegetables gathered together to chat: "Have you heard? The ingredients used in Wang's Restaurant are of unknown origin. I don't know where they came from. They may not be fresh."

At the street food stalls, diners were also discussing: "Wang's Restaurant? I don't dare to go there. I heard that their hygiene conditions are very poor and the kitchen is full of dirt.

Who knows if eating it will cause stomach upset."

Soon, the rumors spread to the Wang Restaurant branch.

The restaurant, which was originally bustling with activity, suddenly became deserted.

The packed scenes of the past are gone forever, and the employees are worried, looking at the empty restaurant anxiously.

Wang Jianye sat in his office, feeling heavy-hearted.

He looked out the window at the few pedestrians, his heart filled with anger and helplessness: "How can you slander us like this! I don't know how many people's hard work will be ruined by these groundless rumors."

At this time, Xiao Zhao, who was in charge of purchasing, hurried into the office, looking anxious: "Boss, this is bad! Many suppliers heard the rumors about our restaurant and are unwilling to cooperate with us, fearing that it will affect their reputation.

Old customers have also called to ask, and many have expressed skepticism and will not be coming back in the near future."

Wang Jianye clenched his fists, his eyes revealing tenacity: “Don’t panic, Xiao Zhao.

It is obvious that our peers are behind this, and we cannot be intimidated by them.

We have to find a way to dispel these rumors and let the facts speak for themselves.”

After pondering for a moment, Wang Jianye made a bold decision.

He picked up the phone and contacted the Zhenjiang Health Department in person, his voice firm and sincere: "Hello, I am Wang Jianye, the owner of the Zhenjiang branch of Wang's Restaurant.

Recently our restaurant has been plagued by some rumors that we use ingredients of unknown origin and have poor hygiene conditions.

We hope that the health department can come to the store to inspect and give us a fair result so that the rumors can be dispelled."

Health department staff said they would arrange an inspection as soon as possible.

Afterwards, Wang Jianye contacted local media reporters one by one and said, "Dear journalist friends, I would like to invite you to our restaurant for on-site interviews and filming. We will make public our food procurement channels, kitchen hygiene management procedures and inspection reports.

We have a clear conscience and are willing to accept public supervision."

A few days later, health department inspectors and media reporters came to the Wang Restaurant branch in a mighty procession.

The hotel entrance was crowded with curious people, all waiting to see what this hotel, mired in rumors, was like.

The inspectors and reporters first came to the food storage warehouse.

In the warehouse, all kinds of ingredients are neatly arranged, fresh vegetables exude natural fragrance, meats are strictly preserved, and each ingredient has a clear purchase record and inspection certificate.

Wang Jianye personally picked up a purchase account book, handed it to the inspectors and reporters, and said seriously: "This is our food purchase account book. Every purchase is recorded in detail, and the information of the supplier and the source of the food are clear.

We have always insisted on using high-quality, guaranteed ingredients and will never let our customers eat unsafe food.”

A reporter asked curiously: "Can you tell us more about these suppliers? How can we be sure that the sources of these ingredients are reliable?" Wang Jianye smiled and replied: "Of course.

Our pork suppliers are farmers in Dantu. They raise pigs according to scientific breeding methods. The pork is of high quality and each batch of pork has a quarantine certificate.

The vegetables are purchased from the Yangzhong vegetable direct purchase point. We work directly with the growers to ensure that the vegetables are fresh and free of pesticide residues.

Moreover, we strictly control the quality of each purchase, so we can say that the source of our ingredients is completely reliable and can withstand any inspection. "

Then, everyone went to the kitchen.

The kitchen was spotlessly clean, with various kitchen utensils arranged in order, and the employees were washing and cutting ingredients in an orderly manner.

Detailed kitchen hygiene management procedures and systems are posted on the wall. From food processing, cooking process to tableware disinfection, every link has clear standards and requirements.

The staff in charge of the inspection carefully checked every corner of the kitchen and nodded from time to time.

A reporter said to the camera: "As you can see, the kitchen hygiene environment of Wang's Restaurant is very good and fully meets the hygiene standards.

The staff operated in a standardized manner and there were no hygiene issues as rumored.”

An onlooker couldn't help but shout: "Boss, since there is no problem here, why are there those rumors?" Wang Jianye smiled helplessly and responded: "Everyone knows that there is fierce competition among peers.

It may be that our restaurant business is too good, which has caused dissatisfaction among some of our peers, so these false rumors have spread.

But we always believe that the truth will come out.”

After the inspection, the health department issued an inspection report on the spot, and all indicators were qualified.

Media reporters also quickly spread the true situation and inspection reports obtained from the interviews through various channels.

Wang Jianye was not satisfied with this. He struck while the iron was hot and launched the "transparent kitchen" initiative. (End of this chapter)