Winner Takes It All, Resurrection 2009

"Boss, you're back."

"Yeah, I just passed by the conference room. What's going on in there? It's so intense. It looks like Lao Qin and Ye Feng are about to slam the table and confront each other."

The storm in Star City is still going on, and the higher-ups are taking the opportunity to carry out a purge. They are using this incident to hold hundreds of people accountable at once, and I heard that more than half of them will be sent to jail.

Li Zehua couldn't stay in Xingcheng any longer, as there were endless people coming to his door to beg for mercy and reconciliation, so he simply returned to Shanghai early, while the two people who were taking care of the children returned to Pengcheng. After all, the local climate was more suitable for rest and recuperation.

Unexpectedly, when he just returned to the company headquarters and passed by the senior management conference room, he heard the noise coming from inside. He was completely confused, but he didn't want to interfere rashly. After all, everyone in there was a senior executive of the company, and he couldn't express his opinion before he understood the situation.

Zhang Defa, who stayed behind, pursed his lips. While collecting his coat and hanging it up for him, he said, "Why else? Should we argue about whether the two-way evaluation function should be launched?"

"What the hell?"

Li Zehua was confused. "What function could cause several departments to overturn the tables together? I just listened at the door of the meeting room for a while. Wow, the one who was shouting the loudest must be Zeng Haiyang, right?

And CEO Gu, CEO Yu, and CEO Lin are here too. Are they all ready to fight?"

Precisely because the situation was too tense, he couldn't come forward at the first opportunity. If he made a rash statement, he would definitely offend a large group of people. It would be better for him to understand the cause and effect clearly before making any plans.

Zhang Defa took out his work tablet, opened the Douyin interactive entertainment client, found a video and handed it to him, "The story has to start with this video..."

Li Zehua is usually busy with work, so he naturally doesn't have the leisure to watch Douyin. But when he suddenly saw the original interface of Douyin Interactive Entertainment, he became interested.

But within just five minutes of the first video he watched, he had the urge to kill more than a hundred times.

The content of the video is very simple, it is just the ordinary in-vehicle monitoring content of a ride-hailing order, a weirdo gets on the car and swears foul language, and spends 20 yuan to enjoy superior treatment.

As soon as she got in the car, she complained that the driver did not enter the auxiliary lane to pick up the passenger at close range, leaving her freezing in the cold wind. This did not take into account the fact that the driver made continuous phone calls at the beginning of the video but no one answered.

After driving, she asked the online car-hailing driver to close the car windows, saying that it was cold outside and she wanted to turn on the air conditioner. However, within ten seconds, she complained about the peculiar smell of the air conditioner, which made her feel nauseous and want to vomit.

The passenger then asked to turn off the air conditioner and open the window. The driver had no choice but to do as he was told. However, because the gap between the window was too large, the cold wind that came in directly was too cold, so the passenger made a new request.

The video shows that the driver is obviously trying to control his temper in the car monitoring, and he just said, "Miss, there is a button next to you that can adjust the window height freely."

Just this one sentence was like stirring up a hornet's nest. The passenger was extremely disdainful at first, saying that he didn't know how many people had pressed that button and it might be contaminated with some virus, so he asked the driver to help press it.

What's going on?
Bibi Nana, why are you talking so much nonsense? Aren’t these what you are supposed to do when you start driving an online car-hailing service?

Maybe her reflexes were slow, and it took her five seconds to react. She then pointed at the driver and yelled, "Who are you calling a lady? Your whole family is a lady."

The driver was confused for a moment, thinking it was just a normal name, why was it taken so seriously?

On the one hand, he controlled the steering wheel to keep driving normally, and on the other hand, he tried to explain that his address had no malicious intent. Unexpectedly, the passenger in the back seat didn't care at all and kept on talking nonsense about this.

The video was fast-forwarded, and it looked like the driver was scolded for at least two minutes, and was almost driven to collapse in the end.

He simply found a safe place to stop, "Stop swearing, just get off. I only earn these twenty dollars, and I'm not here to be your punching bag."

If the passenger had gotten off the bus smoothly at that time, there would not have been a series of subsequent conflicts. But she was so arrogant that she acted as if the whole world should give in to her and she refused to get off the bus.

Even the platform reviewers couldn't stand the obscene words that followed and simply blocked it. According to the video recording on the vehicle, after the vehicle stopped running, the two sides argued for another three minutes (the driver was unilaterally scolded).

During the entire process, the driver never lost his guard and did anything out of line. He just kept urging the passengers in the back seat to get off the car as he wanted to end this trip.

He also said that it didn't matter where the passenger went to complain. At most he would refund her the money, but he would not continue to provide services to her.

The passenger lost his guard immediately and started to scold him in a very ugly way. Then he called the customer service hotline to complain and wanted to call the Six Gates hotline to report him.

In short, it was a mess and the driver was exhausted, but due to the strict rules and regulations of Shunfeng Travel and the severe punishment mechanism, the driver half-compromised and half-begged, expressing his hope that it could be resolved peacefully so as not to delay his earning money to support his family.

But when the passenger heard this, he instantly became alert and started to criticize the driver even more fiercely. Finally, he said to the driver, "You are the most dickey in society. Otherwise, why would you come out to drive an online ride-hailing car?"
Do you understand that the customer is God? You don't even listen to your boss, so you deserve to suffer for the rest of your life.

Do you still want to make money and support your family without delay?

Bah, I just want to make a big fuss, and it would be best if you couldn’t continue your work…”

He was also fiddling with the phone, pretending to report the incident to the transport management department. This really pissed off the driver, who got out of the car and opened the rear door, trying to force the passenger out.

His original intention is easy to understand, and the voice from the surveillance video can also prove it, "Is it okay if I don't do your business? Get out of the car immediately. Please hurry up and don't delay my normal business."

At this time, the driver was already scared, because if the matter got out of hand, he would most likely be dealt with severely. He was an outsider worker, and he had finally found a decent job to gain a foothold in a big city like Shanghai.

Shunfeng Chuxing not only provides vehicles for free (mainly approved social vehicles), but also treats drivers as its own employees, providing them with basic salary and five insurances and one fund guarantees.

The most important thing is that the supporting benefits are first-class. Qingyun Real Estate provides employees with luxurious communities and luxury houses with cheap internal rental benefits, and there are also Ele.me internal employee discounts for meals.

If you buy food and cook it yourself, there is an internal delivery channel of Hummingbird. The food is first delivered to the store, and then from the store to your home. The channel, the store, and the delivery staff all benefit, and everyone is happy.

Even for the purchase of daily necessities, vehicle insurance, and protection of drivers and passengers, there are Pinxixi coupons, and Qingyun Great Eastern Insurance provides a full one-stop service, making everything comfortable for them from the inside out.

It is no exaggeration to say that the internal employee welfare protection of Qingyun is already very complete, and Qingyun's affiliated subsidiaries can also earn large and stable profits through internal benefits.

The gains are greater than the investment, which is the core of maintaining this security system. As time goes by, more and more people join in, which in turn enhances the core competitiveness of the Qingyun system in various industries.

Especially when a family has difficulties, the Jiandanai Mutual Aid Fund, which is run by Shen Wanyi, will provide assistance at the first opportunity. This is like a trump card. By rescuing an internal employee, one can gain the trust of one thousand or ten thousand people through publicity.

High-paying decent jobs, where salaries in first- and second-tier cities generally range from 6 to 1.5 yuan, and in third-, fourth- and fifth-tier cities generally range from around yuan, are something that everyone is flocking to.

Correspondingly, under this high internal welfare system, there are many strict requirements for drivers' sunny and enthusiastic service. User experience first is definitely not an empty talk at Qingyun.

Once it is confirmed that an employee treats consumers rudely and badly, the employee will be punished internally at the very least, or fired and never re-employed at the worst. The internal personnel system of the subsidiaries is managed uniformly through the headquarters via the Internet.

Being fired from a company is equivalent to being blacklisted by the entire system. In addition, many manufacturing industries and related friendly companies are also connected to this personnel review system. This is equivalent to many high-quality companies jointly closing their doors permanently to those who were fired.

He can’t be a ride-hailing driver, and even the high-paid food delivery man, courier, security guard in a high-end residential complex, or even the job of screwing screws in a factory with better pay. Who can bear this?

Therefore, no matter how wronged or angry the driver is, he can only put on a sad face and a humble smile, and patiently explain to resolve the conflict.

Even though the accumulated anger has exceeded the critical point, the constraints of the rules and the expectation of a better life in the future still allow people to maintain their restraint. Even when asking customers to get off the car, they still maintain a polite attitude.

This, in turn, further encourages the arrogance of a few individual weird consumers.

Just a simple touch can make consumers who think they have a firm grasp on it let out a sharp cry, "No more, killing~ people.

Help! "

Then he started using his hands and feet, punching, kicking and hitting the driver who was still cautious, causing the latter to want to fight back several times, but he finally remained restrained.

It was not until the Six Gates Patrol showed up in time that the driver was rescued from the clutches of the devil. Immediately afterwards, the consumer took advantage of the situation and rushed to act pitiful in front of the patrol to establish his own image.

He turned the tables and threatened to sue and report the injustice, making the driver look so humiliated that he almost cried...

Li Zehua was so angry when he saw this that he almost exploded. He suppressed his anger and asked, "How long has it been since the incident happened? How was it handled in the end?"

"It happened four days ago on May 5rd. It started spreading like crazy on major platforms yesterday. There may be someone behind it. The purpose is self-evident, and they are trying to discredit the company. The situation looks bad. Two groups of people are arguing fiercely on the Internet. Most people stand on the side of the driver, but there are also a small group of people who think that it is natural to pay for the service.

The key now is that no matter what choice the company makes, it may fall into the calculations of its opponents.”

The boss was furious. Zhang Defa briefly explained the whole story and then explained:
“From a business perspective, the company has no right to punish consumers to any degree. The best way is to calm the heat as quickly as possible, dilute the impact, and avoid being led by competitors, which would cause more consumers to have a one-sided perception of the company.

Currently, this proposal has the support of Mr. Gu, Mr. Yu and others. They also choose the lowest-cost and fastest solution from the perspective of company management.

However, if the situation is to be calmed down immediately, the driver must be sacrificed, and the employees below generally expressed their simple opinions through various channels.

We insisted that the driver had done nothing wrong and that we did not come out to work to be treated like slaves. It was impossible for us to continue to provide service with a smile after being subjected to the most vicious and unwarranted abuse.

Here is also an internal petition jointly initiated by hundreds of grassroots drivers of the Shanghai branch, strongly demanding that the company step in to seek justice for the aggrieved drivers.

This proposal was supported by Mr. Qin, Mr. Zeng, Mr. Yao of the investment company, and Mr. Hu Zhiyuan of Hummingbird Smart Logistics.

Not only do they ask the company to step in, they also want to solve similar problems once and for all..."

“So this two-way evaluation system came into being?
In the future, not only will consumers be able to rate employees, but companies will also follow rules and regulations to clear out bad apples with bad attitudes.

Employees providing services can also file complaints against customers if they have surveillance video, audio or video recordings as evidence.

It's quite novel. Employees are rated on a 5-point scale. If the score is below 3.5, they need to undergo retraining and reassessment before they can resume their job. If the score is below 3, they will be transferred or asked to resign.

If the consumer scores below 6 points, employees will be given a mechanism to reasonably refuse to provide services to avoid punishment. If the score is below 4 points, all businesses will uniformly blacklist and refuse to provide any form of service. "

Li Zehua carefully read the draft of the rules and said, "But if this happens, we will have to completely cut ties with the three major operators, which will have a huge impact!
Originally, there were huge disagreements with them over the Qingyun One Card issue. The One Card does not rely on mobile phone numbers at all, and all internal data is completely controlled by the group.

It takes an ID card, a facial recognition (random verification is required during use to ensure that it is the person using the ID card to avoid the possibility of impersonation by others), and a fingerprint.

All technical means that can verify identity are finally summarized to prove that it is the real person, and only then can the person enjoy all Qingyun app services.

Its essence is to eliminate any possibility of leakage of user information, but it also indirectly offends the three major operators.

If another thing happens, such as blacklisting and refusing to provide service functions, it is very likely to become a fatal handle against you if it gets out, and even the higher-ups are unlikely to let it go.

After all, they have been wanting Qingyun’s core operating data for a long time.”

Liu Ziliang said cautiously, "Boss, sacrificing a driver would certainly help calm the situation, but it would cause all frontline employees to have a credit crisis and even alienate the company.

That will be something that no amount of money can buy back.”

“I’m bothered by this, too.”

Li Zehua knocked on the table and said, "Well, notify the meeting room to pause. I will go over there immediately after I think it over.

By the way, is the driver out at work now? "

"Not yet. It was originally a small matter, but now it has become a hot topic on the Internet. Under pressure from public opinion and the company's lack of a clear statement, the Six Gates issued a joint investigation notice for disturbing public order last night.

Take him away temporarily, but not for investigation, but for protection.

Because no one knew who leaked the news, many people who were instigated and did not know the truth gathered downstairs in the residential area where he lived, which caused a very bad impact. "

"Nonsense."

Li Zehua could no longer bear it, and immediately called Lao Fang from the group's legal department over and scolded him, "What are you doing here? Send someone to bail him out immediately.

Don't do it quietly. This is not a shameful thing. Do it with great fanfare and let everyone know the group's attitude!

It's really out of control. They dare to touch my people at will. Today they can attack an innocent driver, and tomorrow they can launch an unscrupulous and dark suppression against me. If I don't fight back fiercely,

There is no point in running a business in the future. I might as well go home and feed my kids."

If he had hesitated before and wanted to find a compromise solution, which could both calm the situation and avoid alienating his employees, the worst that could happen is that he could use money to soothe his employees' hurt hearts.

There is no way around it. Working in the service industry means having to deal with all kinds of weird consumers.

The driver who was surrounded at home and waiting for the case to be dealt with is no longer a simple service dispute, but an invisible hand hidden in the darkness that wants to use this to test and pave the way for a general offensive.

There is no need to elaborate on who the mastermind is. It is undoubtedly Yutai Capital. These people are afraid of chaos in the world. Since they cannot get the controlling influence of Qingyun, they want to mess up Qingyun's basic foundation to pave the way for their subsequent shady plots.

How could Li Zehua let him achieve his wish so smoothly? He made a decision immediately. Even if it meant both sides would suffer losses, he would never compromise, because once he fell into the opponent's rhythm, Qingyun's future would be over.

Lao Fang was also helpless. Since the top management of the group had not reached a consensus, how could he dare to make decisions on his own? However, according to the boss, it was very likely that the economy would develop in the direction that most people expected.

He breathed a sigh of relief. After all, not everyone can do things against their conscience.

But before he left, he heard Li Zehua continue: "Immediately issue a statement in the name of the group's legal department to formally warn all media outlets that are fanning the flames.

If anyone dares to distort the facts or fan the flames with obvious bias, the group will not hesitate to resort to legal means to safeguard its legitimate rights and interests. "

After the Ministry of Justice started to act, Li Zehua immediately stood up and went to the high-level meeting room. As soon as he entered the door, he immediately stated his attitude, "All arguments stop immediately.

This is not a matter of whether the driver's service attitude is correct or not, but a general offensive by the capital of Yutai, which has never been able to control the group, and is clearly attacking the group in the dark."

No need to argue.

When it comes to protecting the interests of one's own group, there is no right or wrong, only a difference in stance.

Are Gu Shijie, Yu Li, and Ye Feng wrong?

That's right!

They stand on the company's side, smooth out the adverse effects at the lowest cost, and use one person's sacrifice in exchange for the overall interests. What's wrong with that?

The demands of others are in line with the interests of most people and can regain the trust of grassroots employees. Although the cost is high, it can unite the people within the company and facilitate subsequent management, which is not wrong.

Since it is just a difference of stance, we must cut the Gordian knot and come up with a bigger target to divert everyone's attention and achieve the goal of sharing a common hatred of the enemy.

Moreover, Squid Capital is definitely involved in this, otherwise no one could influence so many media outlets to conduct extensive coverage and set the tone.

As expected, when this move was made, everyone in the meeting stopped arguing immediately. After hearing Li Zehua's well-reasoned analysis, they all pointed the finger at external interference.

"Now, recall all the heads of subsidiaries immediately. I will make an internal video speech within two hours, and all the heads of prefecture-level city branches must participate.

Liu Ziliang, you should immediately draft a letter to internal employees to stabilize everyone's emotions and avoid them going to work with grievances and anger, which would cause more trouble. "

Seeing that no one objected, Li Zehua made a prompt decision, "Notify Wu Yibin, have Wang Xing come to the scene immediately, coordinate with all the media that the company can influence, and call Yanjing. I want to borrow CCTV's resources to fight a decisive battle in public opinion.

Take action now and let everyone know that they don’t have the final say in Todai!

As long as Qingyun remains standing, those evil forces will never be able to come in easily! ”(End of this chapter)