Chinese medicine: When you do things to the extreme

Chapter 241 Dealing with Your Own Affairs (Subscription Request)
Safety Office, Doctor-Patient Communication Office!
Zhou Tangsong, the deputy director on duty at the Security Office, and another staff member sat on the side, while Zhou Yanqing sat opposite the middle-aged woman.

The middle-aged woman pointed at Zhou Yanqing and said confidently: "No matter how you talk, I will complain to him first."

"His medical ethics, character, and skills are all problematic. He doesn't treat us patients as human beings at all. He wasted and delayed my husband's rescue time. I demand that your hospital punish him severely!"

The middle-aged woman spoke in a firm and steady tone.

Now the professor has come for the surgery, and her husband's condition is guaranteed!
Medical disputes are the responsibility of an office under the Medical Department. Every hospital has a complaints handling office, and the staff on duty in the office also rushed over.

Two middle-aged men, one fat and one thin.

They sat directly opposite the deputy director of the Security Office, opened their notebooks, and said calmly, "Doctor Zhou, do you have anything to say about the complaint from the patient's family?"

At the same time, the two people on duty at the general duty office lowered their heads and whispered a few words to the people from the medical department, then hurriedly left the office!
The footsteps were twisted and unsteady.

Several people were facing each other not far away. Zhou Yanqing could clearly see the name tag on the chest of the slightly fat middle-aged man: "Teacher Yuan, this patient entered the emergency department of our hospital at 20:06 this afternoon!"

"Dr. Wang from the emergency room called our orthopedic department for consultation at 20:07, and our consulting doctor arrived at the emergency department at 20:13."

"According to the emergency consultation requirements of our hospital, we must arrive at the consultation site within fifteen minutes. There will be no problem with our orthopedic department's treatment!"

"This can be checked in the hospital's rules and regulations."

"The on-duty resident of our department had already written the informed consent form for the surgery at 20:17 after seeing the patient. This can be seen from the editing time of this informed consent form."

"Before our department's chief resident doctor, Chai Zhonglin, went to talk to the patient and sign the contract, he called me. I am the chief resident in charge of hand surgery."

"I arrived at the emergency operating room of the hospital at 20:25 and planned to undergo surgery directly."

"At this time, less than twenty minutes have passed since the patient was admitted to the hospital!"

"Please pay attention to one thing, Mr. Yuan. Before I entered the emergency operating room, the patient had already signed a letter of authorization, handing over all signing rights during his stay in the hospital to his family, that is, his wife..."

The middle-aged woman interrupted: "Don't say so much, you have a problem with your character. At this time, you are still shirking responsibility."

"It's clear as day. He just wants to shirk responsibility and not take responsibility!"

Zhou Yanqing glanced at her, not taking her words seriously, and continued: "The patient's family also admitted that she signed the informed consent form in advance!"

"In addition, the chief resident of our department has clearly informed the patient and his family that our hospital's medical resources are limited and there is no professor to perform emergency surgery."

"The conversation and signing process was conducted in the Security Office at that time."

"Director Zhou, is this the case?" Zhou Yanqing looked at the deputy director of the Security Department, Zhou Tangsong.

Zhou Tangsong was a burly man who had been transferred from the army after retiring. He had thick eyebrows and big eyes and looked very healthy. He looked at the middle-aged woman and said, "Madam, when you and Dr. Chai came to me to talk and sign, did you agree?"

"We have recorded and videotaped the entire process here. What's going on?"

The middle-aged woman sneered and said, "What else? The doctor in your hospital is not a good person and is unwilling to ask the professor to perform the surgery!"

"They were unwilling to provide the best medical resources to our patients. In particular, he wasted time at the door of the operating room for no apparent reason and without any medical ethics. My husband's surgery was delayed by at least ten minutes!"

"The professor is free. The two people who came later, didn't the professor come as soon as he called?"

"He is clearly inactive!"

"I must complain about him. Please deal with it seriously and impose the maximum penalty." The middle-aged woman made up the logic very comprehensively based on the existing chain of evidence.

Yuan Yousheng from the Medical Department heard this and said, "Family members, please calm down a little!"

"According to our current description, you agreed to the surgery even though you knew that it was not the professor who was performing the surgery."

"When the operation is about to start, you asked to change the surgeon. Is that what you meant?"

The Medical Department is responsible for medical procedures and matters within the hospital.

If every emergency case had to be handled by a professor according to the patient's wishes, all the professors in the hospital would have died long ago!

Emergency surgery, no choice.

"What do you mean? You want to protect him, right?"

"You want to work together to exonerate him, right?"

"Don't talk to me so much, I'm not that easy to fool!"

"He didn't call the professor and didn't let the professor give me the old princess knife. He had ulterior motives and didn't consider the safety of ordinary people like us. He didn't put medical ethics first! ~"

"People like this are the black sheep among doctors. I don't know how many ordinary people will die at his hands." The middle-aged woman answered the question irrelevantly.

Yuan Yousheng said: "Then tell me what you want?"

"Maximum penalty!"

"It would be best if we could just dismiss him and get rid of the evil for the people. Even if that's not possible, we must put an end to all the awards!"

"People like this must not be kept." said the middle-aged woman.

Yuan Yousheng also recorded it in detail in his notebook.

"Anything else?" Yuan Yousheng asked.

Zhou Yanqing sat back and watched the situation unfold, not worried at all.

There was no problem with the medical procedures he handled himself, so he was not afraid of other troubles. Even if it was the Complaints Handling Office of the Medical Department that "dealt with" him because of this matter, he would have a place to complain!
On the contrary, if there is a problem with the procedure, his complaint will only make the matter worse.

"besides?"

"Fine, salary deduction."

"Otherwise, there is nothing else." said the middle-aged woman.

Although she hated Zhou Yanqing for not cooperating with her, she didn't think that Zhou Yanqing should be shot or arrested.

Yuan Yousheng said: "Madam, we understand your request, but in order to solve the problem!"

"I still want to ask, will you accept Dr. Zhou's apology and withdraw your complaint and request?"

"If you want, I can convince Dr. Zhou to apologize to you!~"

"Let's try to maintain peace." Yuan Yousheng asked.

The middle-aged woman blinked a few times and squinted her eyes: "That depends on whether he is sincere and whether he realizes his mistake!"

The woman's intention had been achieved, and she didn't have to complain about Zhou Yanqing.

There's no point wasting time now.

Zhou Yanqing was also very polite. She stood up and bowed, saying, "I'm sorry, sister. I shouldn't have wasted your precious time."

Zhou Yanqing did not make any other remarks.

Now, what concerns him is how to deal with the complaint from the family member and try not to cause trouble.

"Ma'am, what do you think?" "Doctor Zhou has also apologized. As you know, in our medical institutions, there are also hierarchical relationships, and professors are also very busy."

"If you are willing, my suggestion is to reconcile. There is no need to make things too awkward, right?" Yuan Yousheng asked.

The middle-aged woman glanced at Zhou Yanqing and asked quickly, "Is there nothing else? If not, I'll go wait for my husband."

"Yes, thank you for your generosity!" said Yuan Yousheng.

The middle-aged woman walked out of the conversation room quickly, asking her friend whether the current situation was good or bad.

Zhou Yanqing's expression was calm as usual, but Yuan Yousheng from the Medical Department and Deputy Director Zhou Tangsong from the Security Office looked at Zhou Yanqing with complicated eyes.

Yuan Yousheng breathed a sigh of relief and said, "Doctor Zhou, there's no need to make this matter so serious. The family members asked you to call the professor on duty at the time, so you just called him."

"Now that things have gotten to this point, it's going to be hard for the people on duty to handle this."

"It's still your choice of how to solve the problem and your ability to respond that are problematic."

“We are very busy in administration.”

Zhou Yanqing heard this and looked at Yuan Yousheng and said, "Teacher Yuan, I understand that you are very busy with administrative work, but we also have clinical difficulties."

"Ding dong!"

At this moment, Yuan Yousheng received a message on his mobile phone.

Yuan Yousheng wiped the screen of his phone while glancing at Zhou Yanqing. He raised his eyelids and said, "Doctor Zhou, Professor Du from your hand surgery department is asking the person on duty to get the signatures of the dean and the chief of surgery."

"What do you think we should do about this?"

After dispatching a professor from the hospital to come forward in the name of the chief duty officer, subsequent procedures need to be completed!

The chief duty officer has the authority to make adjustments without reporting, but the formalities must be completed later.

Without the formalities and without getting signatures, the situation will be very troublesome.

The professors of specialized departments are not the exclusive preserve of the chief on duty, nor are they “tools” used by administrative staff to entertain guests.

"Teacher Yuan, I don't know what to do. I'm just following the hospital's rules and regulations and medical procedures."

"It was the teacher on duty who called Professor Du Zhonghua himself. I don't know what to do."

Yuan Yousheng felt a bit of a headache, so he asked directly: "Can you call Professor Du again?"

"We are all here to solve the problem. You are the on-duty staff in the orthopedics department. You called Professor Du and asked him to come for a consultation. This is like asking your superior, which is reasonable and logical."

"It's just a matter of a phone call, and it's a small matter..."

Zhou Yanqing interrupted, "Teacher Yuan, this is not the way to look at this issue."

"We have arranged staff on duty in the orthopedics department. It is the patients and their families who do not trust the skills of our doctors on duty, but we have already made the situation clear to them."

"As for whether our hospital has a clear rule that all professors must go to the operating room in person when encountering an emergency, this is not something I should be involved in."

"All I know is that I am the chief resident in the emergency department, the attending is in the first-line department, the associate professor is in the second-line department, and the professor is in the third-line department!"

Are you kidding me?
The chief on duty called and used the authority of the dean's office to transfer Professor Du Zhonghua here. You have to let me finish it.

You make a phone call, make others run around, and then ask me to put out the fire for you?

"Then what do you think we should do?"

"Now Professor Du asks the colleague on duty to sign!" Yuan Yousheng leaned back in his chair and asked.

"Teacher Yuan, I am not responsible for handling this matter. I have other tasks in the department!"

"Thank you for your mediation, which allowed the family not to hold me responsible. I can't do anything else."

"The chief on duty has already called to transfer. It will be useless for me to call again now."

"Sorry!" Zhou Yanqing stood up and left.

Upon hearing this, Yuan Yousheng immediately stood up, turned around the table and grabbed Zhou Yanqing's hand: "Doctor Zhou, can't you really help me? We are all colleagues, and we will see each other sooner or later."

Zhou Yanqing smiled and took off Yuan Yousheng's hand: "Teacher Yuan, it's useless for me to call. This procedure must be followed."

Zhou Yanqing then left the office.

Yuan Yousheng frowned instantly, rolled his eyes, and then replied: "Dr. Zhou, the chief resident of the hand surgery department, did not agree to call!"

"You'd better find a way to get the signatures of the dean and the chief of surgery!"

Zhou Tangsong didn't say anything the whole time, just watched Yuan Yousheng and another person from the complaints office leave.

You guys have pretended to be a good person in front of patients. Zhou Yanqing played the role of a "heartless man", but in the end he has to clean up your mess.

If you are willing to be a good person, of course you have to accept the corresponding consequences.

After Zhou Yanqing left the Security Office, he went straight into the emergency operating room, washed his hands and went on stage.

On the operating table, the patient was already under general anesthesia. Du Zhonghua was cursing and calling Lei Zhong on the phone, his tone mocking:
"Dean Lei, the people in your dean's office are so arrogant!~"

"The official power is so strong!~"

Zhou Yanqing came up to the stage and became an assistant without saying a word.

"Professor Du, what's going on? Why are you so angry?"

Professor Du Zhonghua is the previous director of the Department of Hand Surgery. He is a senior and is now approaching retirement. He is a veteran in the Department of Hand Surgery.

"What's going on? A patient who needed a limb replantation requested that the professor be the lead surgeon, so you transferred me from the elective operating room as the chief on duty?"

"What did you say happened?"

"What's wrong? When did our hospital become a temple or a bathing center? Patients who come here for treatment can directly order someone, and if they are not satisfied, they can change a group, right?"

"Dean Lei, if this matter is not handled properly, don't blame me for being rude!"

"I have an elective surgery that was just accepted not long ago, and now I am doing an emergency finger replantation here!!!" Du Zhonghua said coldly.

Lei Zhong was stunned when he heard this, and after quickly realizing what happened, he immediately said, "Professor Du, don't be angry. I don't know what happened specifically. Can I ask about the specific situation first?"

"Don't worry, Teacher Du, are you not familiar with me yet? I will definitely give you a satisfactory answer!"

After Du Zhonghua hung up the phone, he glanced at Zhou Yanqing and said in a slightly cold voice: "Why didn't you call me?"

"Teacher Du, if I hit you, you will think I'm not very reliable, right?"

"It's just possible that I didn't do a good job of communicating with the patient's family." Zhou Yanqing also admitted that his ability was relatively insufficient.

Upon hearing this, Du Zhonghua was stunned at first, then he smiled and nodded, and didn't say anything else.

(End of this chapter)