Ants exploded, I opened a power plant to supply power to the world

Chapter 157 156 The way of treating customers caused peers to copy homework collectively, but can they copy it?
The few of them are relatively united. After all, they have been guarding the market in different counties for many years and have gotten along well with each other without interfering with each other.

Everyone knows the benefits of owning a power plant. It is not just about having a stable and substantial income every month.

And to put it bluntly, it can be kept for the family in the future. Once they have a power plant, they have nothing to fear. Now, if they are asked to hand over the power plant, they will be absolutely unwilling to do so.

So after the leader spoke, the others also started speaking.

"Okay, let's listen to Lao Bai. We will train our employees and follow the example of Zhetong Electric Power to improve our competitiveness."

"Yes, if the service and price are the same, there is no reason for our users to use Zhetong Power's power supply. We are not afraid of a 'war'. It just so happens that we have been used to a comfortable life over the years, which has improved the company."

"That's right, surrender without a fight is nothing, just do it!"

……

Hearing that several people around him echoed his idea, the leading Boss Bai smiled and nodded, then lit a cigarette without caring that his chest was already burning from smoking too much.

After exhaling a puff of smoke and coughing a few times, he spoke again.

"That's the best. We agreed to advance and retreat together. If you don't want to give in, then we can do it together. Also, let me tell you something. Didn't Zhetong Electric Power spend more than a thousand dollars on advertising in Binhai some time ago? Now the Binhai Power Plant is almost completed."

"Then Zhetong Electric Power's next focus will definitely be on big cities like Binhai. Whether Zhetong can gain a small market share in Binhai by then, it will be good for us. As long as we maintain our competitiveness, they won't have time to bother with us."

His words really touched the hearts of several people.

Even though they kept saying "let's do it" and "don't give in", they were actually a little nervous inside.

After hearing this, several people have come to the conclusion that if Zhetong Electric Power can make a name for itself in Binhai, it will naturally look down on the county town here. If it fails to "bite off" the market in their hands, it may withdraw.

It would be even better news if Zhetong Electric Power suffered a heavy loss in Binhai. By then, we won't be able to control them, right?

"We have agreed that we will start training our employees from tomorrow, just copying the methods of Zhetong Electric Power."

"Hehe, I've never been good at doing homework since I was in school, but I'm good at copying homework. Maybe if I copy, I can do better than Zhetong Electric Power, and then I can open a power plant in a big city."

"Hahaha, Lao Liu, you have a good idea, but Zhetong Electric Power's approach is really good. I see that those users are all devoted to it, and user loyalty is very rare. If we copy it well, maybe it will work."

Listening to the content and tone of the conversations of the other people around him, the leading Boss Bai felt that some of his ideas were a bit far-fetched and a bit "floating", but he didn't think there was anything wrong with it.

If Zhetong Electric Power can take root among its users and find such a way, why can't they?
It may not be a bad thing that Zhetong Electric Power is about to "break into" their Kangyang City. It can give their company a "second spring".

……

Starting from the next day, the power companies in several counties surrounding Huixi Town began holding meetings and conducting training sessions.

Zhan Zhuoqiang is an old employee of Ningfang Electric Power Company of Linning County, to which Huixi Town belongs. As a front-line electrician, he has lived a relatively good life over the years.

After all, for an electrician, working in a power plant means having a stable job. Although the salary is not very high, it is still much higher than the local average salary. Moreover, it is as stable as a public institution, and one can work there for more than ten years.

A few days ago, Zhan Zhuoqiang heard that Zhetong Power from the neighboring Quanhe City was building a substation in a town bordering their Linning County. To be honest, he was a little worried.

After all, Zhetong Power sounds very powerful. What will he do if Ningfang Power goes bankrupt?

His previously stable and iron rice bowl also felt the crisis for the first time, but as a small electrician he couldn't do anything about it, so he could only live like this and deal with it later.

……

Today, as usual, after arriving at the office, Zhan Zhuoqiang first made a pot of hot tea, then sat down in the office to drink tea and chat with the old guys from the power class.

This is the case with their power team. The clerical staff in the office have to act like they are working even if they have nothing else to do.

But these people only go out to work when there is something to do. When they have nothing to do, they just drink water, chat, brag, play chess, etc. in the office.

But today, before Zhan Zhuoqiang could even sit down, the section chief brought news that a meeting was being held for all members of the power team.

Their power plant has held many meetings, but it is rare to have one so early in the morning.

With a hint of curiosity, they slowly came to the conference room, sat down and looked around. Almost all the seventy or eighty electricians in the factory were there.

"Old James, do you know what's going on? This is quite a big deal. All our electricians are here."

Hearing his colleague's question, Zhan Zhuoqiang naturally shook his head.

"Who knows? We'll know when everyone is here and we'll have a meeting."

……

As the boss of Ningfang Electric Power came on stage, the whole audience fell silent.

"Ahem~ Good morning everyone. The reason for this meeting today is that we have something important to announce!"

When this was mentioned, everyone in the audience pricked up their ears.

"Since the establishment of the factory, Ningfang Electric Power has always maintained the development concept of putting people first and the factory first. For this reason, the whole factory has worked together to overcome difficulties one after another..."

He originally came on stage to say that he had something important to announce, but as soon as he opened his mouth he gave the familiar long speech that made front-line workers like Zhan Zhuoqiang's ears almost callused.

"Damn it, if we don't talk about this, it seems like we can't make him stand out."

After the complaints were made in his mind, the discussions continued in public. When it came to excitement, Zhan Zhuoqiang could even see the spit coming out of the boss' mouth. All he could say was that the colleagues in the front row were blessed.

……

Finally, after more than 20 minutes, the boss in the backstage changed the subject and got to the point.

"We at Ningfang Electric Power must also upgrade in all aspects! Learn from the neighboring Zhetong Electric Power, and our service model will be benchmarked against that of Zhetong Electric Power in the future!"

When this was mentioned, Zhan Zhuoqiang sat up straight and became serious.

The next half hour was almost entirely spent talking about this matter, including setting various rules for their front-line power workers.

For example, they must rush to the customer's home as quickly as possible, provide service with a smile, and treat customers with a 100% good attitude, otherwise one complaint will directly deduct their performance for the month. In addition, Ningfang Power will also start a 24-hour duty mode from now on. Zhetong Power does this, so they must follow suit.

Even if it is in the middle of the night, we will be there as long as the customer needs us!
The boss was also very excited when he talked about this. He seemed to have seen that after such an operation, the local people's favorability towards their Ningfang Electric Power would soar.

Zhan Zhuoqiang didn't think it was a bad thing when he heard it, although he might be a little more tired in the future.

But after the company's move, Ning Fang may really have a chance to win against Zhetong Electric Power, and the chance of facing unemployment is also much smaller.

Quan He’s former colleagues and friends over there have said that in the beginning, Zhetong Power was short of manpower and if one power plant went bankrupt, there was an 80% chance that they would be able to work at Zhetong and would not be unemployed.

But with the development and expansion of the people behind, how easy is it to enter Zhetong Electric Power by being "recruited"?
Therefore, Zhan Zhuoqiang, who has elderly parents and young children to take care of, is unwilling to take the risk. He still hopes that the factory will do well and he can continue to work there.

……

“I hope everyone can work together to become the new Ningfang under the new trend! Thank you for your hard work, keep up the good work!”

After saying that, the boss left the meeting room very satisfied, leaving the electricians looking at each other in bewilderment.

Zhan Zhuoqiang was also a little confused. Is it gone just like that?

I have heard so much before, and they are going to copy the model of Zhetong Electric Power Operation. I was quite optimistic about it, but now it’s gone?

So the boss spent half an hour talking nonsense on the stage, and then spent another half an hour talking about the operating model of Zhetong Electric Power, but didn't mention anything about the advantages and treatment that Zhetong Electric Power provides to its employees?
They were asked to split into two teams to work the night shift from now on. What about overtime pay? No mention of it.

They were required to respond to customers' repair requests and provide power-on services in the shortest possible time. However, there were only 70 to 80 people in the factory. Apart from those on night shift, there were only 60 to 70 people who could work the next day. Could they handle the workload? Would they recruit more people? No one mentioned that.

There are also requirements to provide smiling service like Zhetong Electric Power, and to give customers the best attitude. Their monthly salary of more than 3,000 but less than 4,000 is not easy at all.

I work so hard for over 3,000 yuan a month and still have to act like a grandson in front of clients. What about my salary? Can it be increased? No one asked.

Apart from the manpower problem, they just want to be where the customer needs them as soon as possible, so what about the cars? They currently have only nine pickup trucks for front-line electricians.

Not only the county town, but also several towns around the county town are all powered by Ningfang Power, so people have to drive to the town from time to time.

When these nine cars are busy, more than half of the people are waiting in line to use the cars. Are there not enough cars to run over? No mention.

In contrast, the company's civilian staff have two commuter cars for the power plant alone. In addition, the boss had some kind of incentive system in the early years, and all the company's senior executives were equipped with cars.

Now the number of power supply vehicles in their power team is less than that of civilian staff, so all the work is done by them. Now they are asking for an increase, but their salary remains the same?
……

"What the hell, you're talking so much so early in the morning, and you're trying to catch up with Zhetong Electric Power. I'll be thankful if I can get overtime pay, if not salary like Zhetong."

"In the end, it's just adding more work for our front-line electricians. They really treat us like beasts of burden."

Zhan Zhuoqiang felt uncomfortable listening to the complaints from his colleagues, but there was nothing he could do.

Because the boss had just left, the head of the factory's human resources department came over and directly displayed a new assessment form on the screen in the conference room and distributed a copy to each person.

It is clearly stated above that if you receive one customer complaint in a month, your performance will be halved, and if you receive two, your performance will be reset to zero.

For any additional three or more times, the salary deduction will be increased by 200 yuan each time.

Looking at the table in his hand, Zhan Zhuoqiang smiled bitterly.

This boss is really ruthless. It seems that he really wants everyone to follow the rules he sets.

……

Starting from that day, people in Linning County who needed to report repairs to the power plant could clearly feel that things were different from before.

The staff who came to our door were more polite than before, came faster, and were patient in explaining any questions we had.

After all, the basic company salary for front-line electricians is only 2,800 yuan a month. If their performance is deducted, there will be no point in doing anything. So no one wants to accept complaints, and everyone is trying hard to provide the "better" service required by the boss.

The electricians of Ningfang Electric Power are working, and the boss is not idle either.

He also came to his old mother's residential area in the afternoon of the same day. As far as he knew, a neighbor in the old community had called their electrician from Ningfang to report a repair today, so he wanted to come and see what the situation was.

"Auntie Wang, how is the electrician who came today?"

"Hey, I'm fine. I'm telling you, it's different than before. In the past, the electricians from Ningfang took a long time to come here, which made people wait anxiously. Not only that, they all came with cold faces and didn't dare to ask questions."

"But today is different. Not only did they arrive quickly, but they were also very nice and answered all my questions. Not bad, not bad."

After hearing this answer, the boss of Ningfang Electric Power also showed a proud smile.

Sure enough, I was really good at doing business. If I copied the new rules and regulations from Zhetong Electric Power, wouldn’t the effect be better? I could get positive praise from customers.

I have already collected five second-hand pickup trucks from the neighboring Quanhe City. I will equip the electricians with them later and everything will be ready, right?

Why would it be necessary to make such a huge investment as in Zhetong Electric Power and pay such high salaries to employees? In his opinion, high salaries may even make employees lazy, and giving money from one's own wallet to employees, isn't that charity?
I really don't like this. Doing charity is not as comfortable as driving a luxury car and living in a luxury house.

For the same service, he only needs less employee input and the employee salaries are not high. In his opinion, in the future, his Ningfang Power might even be able to develop and expand through this.

"Hehe, the boss of Zhetong Electric Power has given me a good idea. This is the way to go and the effect is good."

The boss of Ningfang Electric Power was very proud. Wasn't he better than Zhetong Electric Power in accomplishing great things with little money? He even bought five pickup trucks that he said were second-hand but actually had no idea how many times they had been bought. One of them was the one that Zhetong Electric Power used in Shima Town.

When it comes to things related to his employees, he really knows how to save money.

……

Three days later, Linning County also welcomed an autumn heat wave. As the temperature rose that day, residents turned on air conditioners and electrical appliances in large numbers. The surge in electricity consumption naturally made the possibility of circuit failure much greater than usual.

The front-line electricians at Ningfang Electric Power are also suffering today.

(End of this chapter)