Our Rise Era

Chapter 247 He sacrificed so much for his clients!

The winter of 2012 was exceptionally cold.

The first snow fell in Yanjing overnight...

Subsequently, temperatures across China dropped below freezing throughout the day, and in the wind and snow, it entered the coldest days of the year.

There was also snow in Zhejiang Province. The deepest snow was nearly half a meter thick, which blocked traffic for a time.

July 2013.

In the freezing cold.

The total sales of [Wheat 3] exceeded 1100 million units, setting a historical record for [Wheat series] mobile phones.

However, the astonishing sales volume of 1100 million units did not bring much blessings.

Instead, there was more concern from netizens.

截止2013年1月16日，【小麦3】卖出了1120万台手机。

However, nationwide, the delivery volume was only 800 million units...

There is still a delivery gap of around 320 million units.

According to various sources on the Internet, the chip inventory of the [Xiaomi 3] mobile phone is already in jeopardy. In other words...

There are still 320 million users who cannot get the [Xiaomi 3] mobile phone.

Many users can understand it.

But, the feeling of disappointment and speechlessness in my heart is still there.

Many of them started paying the full amount and waiting for the goods from early November.

Then, I kept waiting until December, and then until January...

In the end, we didn't get the release of [Xiaomi 3] but instead got the news that [Qualcomm] announced that it would no longer do business with [Xiaomi Technology].

……

Late May.

[Wheat 3] OEM factories in many places have announced one thing, either openly or secretly, that is, their inventories are running out.

The production lines of some factories have gradually cleared out the products of [Wheat 3] and switched to other end products.

In addition, [Wheat Mall] also closed the sales channel of [Wheat 3] with a sigh, and opened a one-click refund channel.

Just when some people applied for a refund out of disappointment, some people suddenly became dazed.

"Wait, why are we refunding 2049? I remember I paid 1999 before, is it a system error?"

"Yeah, that's weird, me too, I also withdrew from 2049, is it the system that made a mistake?"

"It must be a mistake in the system. I refunded less, in 2010. It's strange, why is the amount different from yours..."

"I got a refund of 2000, which is 1999 yuan more than 1. What does this mean? This is not how the system should be refunded if there is a problem, right?"

"..."

1 month 26 day.

Netizens who are applying for refunds have realized one thing.

That is……

They found that the refunded amount was different from the actual amount.

It's not less.

But there are more!

Yes!

Almost everyone found that the amount they were refunded was higher than the full payment of 1999.

Netizens posted their refund situations online, and some serious netizens began to contact official channels.

Then, the response from the official channels was simple, claiming that this was arranged by the company and this was part of the interest.

Just when some people were confused, they saw a video from the Internet about the follow-up processing of [Xiaomi 3].

"Sorry, due to personal reasons, we have terminated the cooperation contract with [Android System]."

"For the impact this has had on some users, I and everyone at [Wheat Technology] would like to apologize to you all..."

"Every person and every enterprise has its own path to take..."

“And we also have our own path.”

“Thank you for your trust and I hope you can understand.”

"If you still have patience, we will try our best to deliver the remaining 320 million units as much as possible, and, as always, guarantee the after-sales service of the phone..."

"If you feel that you no longer trust us, you can come to me for repayment at any time. Starting from November, I will pay you the interest on the full amount every month and every day..."

"The money for this order is a loan from you guys because you trust me. Thank you!"

"..."

In the video.

Zhang Yang was wearing ordinary clothes and glasses, and his eyes were particularly sincere.

His voice was not heavy, but every word was very sincere.

Through the screen, everyone can feel the calmness and sincerity in Zhang Yang's voice.

A few seconds before the video ended, everyone saw Zhang Yang bowing in front of the camera.

this moment……

Many netizens were shocked.

"He really quit!"

"My interest is 30 yuan."

"I'm 20..."

"I have 10 yuan..."

"I won't retreat!"

"..."

1 month 26 day.

After this video went viral on the Internet.

More and more users are joining in the refund process.

Then, they found that the refund system of [Xiaomi Mall] was very fast...

As long as you open the system and click on the refund, you don’t even need to enter any reason, the full amount of the reserved [Wheat 3] plus a part of the interest will be quickly returned to you.

Looking at the money, some people were stunned and suddenly felt uncomfortable.

"It seems like this is the first time in the history of the Internet that you can make a reservation and get a full refund before the item arrives, plus interest, right?"

"Yes, it's the first one..."

"Will there be more in the future?"

"No, maybe there won't be any more phones as cost-effective as [Xiaomi 3]..."

"Is there anything we can do?"

"There's nothing we can do. Let's go to the [Wheat Mall] and buy some things to the best of our ability."

"it is good……"

[He is giving back to customers in his own way].

1 month 27 day.

On major portals, more and more headlines about refunds plus interest were flooding the Internet. The traffic of [Xiaomi Mall] even hit new highs because of this "refund" news, and the transaction volume even reached the peak of 2012.

……

trust.

It is the most important thing in this era.

If you treat your customers with sincerity, they will naturally give you more trust in return.

but……

What Zhang Yang did next.

But it made more netizens realize the sincerity of [Xiaomi 3]...

……

October!

For [Wheat 3], this is the cruelest month.

Almost all spare parts produced, at this moment, have terminated their contracts with [Wheat 3].

In the cooperative factories of [Xiaomi], except for the [Lion] mobile phones in Africa, the assembly production lines of the other [Xiaomi 3] systems began to stop production one after another.

On the Internet, the [Xiaomi 3] mobile phone also ushered in a wave of returns.

In just a few days, nearly 80 mobile phones have been returned to [Xiaomi Mall].

For almost every mobile phone, the interest will be refunded in batches based on the order date.

Someone calculated it...

This 80 yuan was the interest Zhang Yang had to pay. Zhang Yang had lost a total of 4000 million yuan...

If all the more than 300 million is refunded, Zhang Yang will at least lose 2 million yuan!

This is 2 million RMB in real money...

……

Time passes day by day.

In the blink of an eye, it was February 2013, 2.

The last day of the Spring Festival.

Just when everyone is enjoying their holidays and preparing to return to work...

Everyone heard the news.

Someone broke the news that the [Wheat 3] factory, which had been discontinued for a while, had actually restarted some of its production lines...

Someone else revealed that Zhang Yang personally led his team to the United States, and seemed to have visited Qualcomm and other major Xiaomi 3 parts manufacturers, and seemed to have reached an agreement.

……

Immediately afterwards, [Wheat 3], which had originally suspended shipments, actually began to resume shipments and production arrangements one after another.

"Wait! Mr. Zhang is continuing to cooperate with them?"

“It seems like the deal is done!”

"That's good. I'm going to buy [Wheat 3]. Wait, why can't I buy [Wheat 3] in the [Wheat Mall]?"

"I do not know……"

As [Xiaomi 3] mobile phones appear in users' hands one by one, users show off their mobile phones...

However, netizens discovered something.

That is, the [Wheat 3] production line has been put into use and the factory has resumed work, but why there is no button to purchase [Wheat 3] in the [Wheat Mall]?
This doubt...

Not long after that...

An employee from [Wheat Technology] finally revealed why this happened.

"In order for us to get the phone, Mr. Zhang went to the U.S. in person and bought the chips and spare parts at a price nearly 1.5 times higher than the market price..."

"Mr. Zhang therefore made some compromises..."

"However, Mr. Zhang's meaning is very simple..."

“He will not disappoint any customer’s expectations and trust, and will definitely deliver the last batch of [Wheat 3] to the customers in its original form.”

"..."

The winter of 2012 was cold.

The land was covered in ice and snow, and was filled with solemnity and despair.

Some people say that [Wheat Technology] is finished. Without overseas cooperation, everything is over!

Some are sad, some are sighing, and some are sighing.

Zhang Yang used to like taking shortcuts, riding on the popularity, and doing all kinds of things...

But he took a path that his peers found incredible and even a little stupid.

but……

The spring of 2013 was warm.

The warm sun shines brightly and the snow melts.

And in spring.

Countless netizens were looking at the four words [Wheat Technology].

As more and more mobile phones are delivered...

These four words, like a gold-stamped business card, are imprinted in the hearts of more and more people, becoming an indelible signboard of the [smartphone era]...

After-sales service websites in various places are still strong...

Everyone knows that [Wheat Technology] is losing money on after-sales service.

January.

When [Xiaomi 3] completes the last delivery...

Amid the uncomfortable emotions of countless netizens who follow [Xiaomi Mobile Phone].

The cooperative factory of [Wheat 3] once again announced that it would reduce the production line and officially close the [Wheat 3] business.

In mid-April, there were reports from all over the country that the [Xiaomi 4] production line had been completely shut down. Except for a few backup after-sales production lines, there would no longer be the [Xiaomi 3] brand in the Chinese smartphone industry from then on.

however……

During this period……

In the search forum of [Xiaomi Mobile]...

However, more and more users poured in, and the number once exceeded 10 million, and the popularity remained high.

Everyone is wondering what will happen to the [Xiaomi] mobile phone next...

……

..............................

"Boss Zhang, we succeeded... Although we are still far from Android, our [Xiaomi System] can officially adapt to our own system..."

September 4, early morning.

There was a knock on Zhang Yang's office door.

Immediately afterwards...

He saw Ding Ziqiang rushing out excitedly!