In 1978, I was admitted to Harbin Institute of Technology

Chapter 137: Beating and insulting customers is a thing of the past
"That's not right, Xie Wei. If the modification you said is successful, doesn't that mean that both the air force's air-to-air missiles and air defense missiles need to be improved?"

Liao Qingsong reacted quickly.

He asked Xie Wei with a frown.

After being reminded, Feng Bingyi also realized that Xie Wei had bad intentions, and said dissatisfiedly: "If we really want to make such an improvement, let's not talk about whether it will succeed. In order to have a faster speed, the aerodynamic layout must also be modified, and the troops will have no target drones available for regular shooting."

Everyone realized that they had been led astray by this young man Xie Wei.

Previously, Xie Wei gave examples of the J-26 with dual -9s and the Tu-22M Backfire, which led everyone astray.

There are not many teams in China that research drones.

"The China Southern Airlines and the First Air Force Training Base are continuously improving the Changkong-1 UAV! If we do something similar to them, the projects will be duplicated, and it will not be easy to ask the Air Force for funding..."

Xie Wei reminded everyone.

Everyone was stunned again.

They suddenly realized that Xie Wei's thinking was too jumpy.

But they could no longer refute this reason.

The funds are already limited. If everyone does this, how can they achieve the goal of using the best steel for the best purpose as they claim?

"In fact, drones can be used not only as targets, but also for reconnaissance, atmospheric sampling, geological surveys, high-altitude photography, etc. Target drones are only one aspect. At present, the multi-purpose high-altitude drone project at Beihang University should be successful soon."

Xie Wei said softly.

The Wuzhen-5, developed by Beihang University based on the Firebee UAV, is also known as the Changhong- UAV reconnaissance aircraft. Its overall performance is much better than the Changkong-, which was originally only used as a target aircraft.

However, Changkong No. 1 will be improved towards multi-purpose use in the future.

What Xie Wei wants most is actually a stealth drone.

There is no foundation at all now, and the school is unlikely to support it, let alone the Air Force.

No money!

Therefore, the only thing we can do is to use the basic project to lay the foundation needed for the follow-up.

This is also a test.

"The current technological foundation is far from enough for us to achieve these goals."

Feng Bingyi reminded Xie Wei.

"Technological progress is not easy. It requires not only the efforts of the project team, but also the efforts of the people in the supporting units..."

"Don't worry, leave the contact with other units to me."

Without waiting for Xie Wei to finish, Liao Qingsong spoke, not giving Xie Wei any chance.

This means that in the near future, Xie Wei will need to devote most of his energy to the drone improvement project.

The discussion lasted for a while and when it ended, it was already one o'clock in the morning.

Xie Wei was already starving.

Fortunately, the cafeteria, which was originally closed late at night unless otherwise arranged, directly added a night shift after the Spring Festival as the school projects increased. After the big pot dishes were sold out at 10:30, there were still staff on duty to provide meals for researchers who were still working late at night.

This allowed Xie Wei to return to the dormitory without an empty stomach.

Xie Wei had just returned and had not even had a rest. He was so exhausted that he had no intention of studying. He did not even wash his feet and fell on the bed, snoring loudly.

"Hey, Sixth Brother is back?"

Not long after Xie Wei lay down, several roommates came back.

"This shouldn't be the case! He actually went to bed so early today?"

Feng Ke looked incredulous. Xie Wei seemed a little abnormal today.

"Maybe he's tired. During the Chinese New Year, he went out and went straight to bed to sleep. Go to sleep quickly. The research tasks are getting heavier and heavier now, and there is not much time left for study. If you don't rest well, you can't keep up with the study progress. The new guys have much more time to study than us, and they have studied one more semester than us!"

Yao Xinwei complained in a low voice and walked towards his bed.

The original experimental class had 28 people, but after Wei Bingkun left, 77 more people were selected from the class of 13.

These 13 people basically did not participate in the project.

Although they all entered school in the same year, the Class of 77 entered in the first half of the year and did not have a summer vacation, so they studied for half a year longer than the Class of 78. Now they are not participating in any projects and are studying even more frantically in the experimental class, which puts a lot of pressure on their former classmates in the experimental class.

"Don't worry, when the monitor is free, he will definitely arrange projects for the new students... Many projects are short of people."

Feng Ke smiled and comforted Yao Xinwei.

"Yes, they should be assigned projects so that they don't have to speak in a sarcastic manner all day long."

It's almost May.

Classes in the class are still going on, and even if each project team has achieved results, they still need to continue their research work on the existing basis.

And you have to learn all the courses arranged by the school and the professional knowledge required for research.

They spoke in low voices, quickly washed up, and fell asleep.

Xie Wei had no idea what they were discussing.

Early the next morning, Xie Wei woke up due to his biological clock and continued his morning run.

"Squad leader, good morning!"

To Xie Wei's surprise, Mo Lingyu, wearing a blue sports suit, was waiting for him at the school gate.

As time went by, the unfamiliarity they had at the beginning disappeared, and the two chatted while running.

"Class monitor, can you arrange for those students who entered our class from the 77th grade to be included in the project? There is a serious conflict in the class now. If it continues for a long time, it will be detrimental to the unity of the class..."

After the greetings, Mo Lingyu reported the situation in the class to Xie Wei.

She wanted to say it yesterday, but Xie Wei left after talking about the project, without giving her any chance at all.

"Is that so?"

Xie Wei really didn’t know.

Since the Chinese New Year, he has been busy with various things and has not appeared in the classroom once until now.

New students entered the class, and class monitor Xie Wei didn’t know them at all.

If it were another class, someone else would have already been hired.

The class work is basically done by Mo Lingyu and other class leaders.

"The main reason is the subsidy for participating in the project... They had previously contacted the class teacher, who said that the class committee was in charge..."

Xie Wei understood immediately.

Luo Yang actually told the new students entering the experimental class that the number of students who would participate in the project would be controlled by the class committee. It was obvious that the class committee members were taking the blame for Xie Wei.

"I'll go to class later and find out what's going on."

Xie Wei didn't understand the situation and thought for a moment before speaking.

Mo Lingyu nodded and said "hmm" and said nothing more.

As soon as he returned to the dormitory after his morning run, he found Wang Zheng waiting for him at the dormitory door. Xie Wei had no choice but to ask his roommate to go to the class and tell Mo Lingyu that he had something to do and could not go to the classroom.

"Does it have to be so urgent?"

Looking at Wang Zheng, Xie Wei was speechless.

He didn't even bother to take a breath. If he wasn't young and exhausted every day, and could recover in a deep sleep, and if he was tired during the day he would take a nap on the table, he really didn't know if he would have died suddenly.

However, I have never heard of any sudden death of a scientist who works day and night these days.

Xie Wei never understood why, decades later, when all kinds of daily necessities were in sufficient supply, people's work intensity was definitely not comparable to that of those doing scientific research today, but they were more likely to die suddenly.

"No hurry, there's nothing we can do. In the department store, we did as you said and specially arranged containers for daily necessities such as detergent, shampoo, sanitary napkins, etc. For such a long time, no one even asked about it..."

Wang Zheng said anxiously.

Only some people bought soap, but it was not as popular as they imagined.

"???"

Xie Wei looked incredulous.

I can understand that no one is interested in sanitary napkins, but the same shouldn't be true for cleaning products such as dishwashing liquid and shampoo, right?
"How did you arrange it?"

Xie Wei asked curiously.

Wang Zheng rode his bicycle and carried him to the department store. The layout was no different from before. After entering, he did not see any personal items such as cleaning products and sanitary napkins developed by the school in a prominent position.

A large part of the department store's shelves, which were once full of goods, are now empty.

There were no replenishment items either.

Even if the prominent position is empty, laboratory products such as dishwashing liquids are not placed in prominent positions on the shelves.

In the small shop, sales clerks gathered in groups of three or five, cracking melon seeds and chatting.

Not a single customer.

"Secretary Wang, you are here?"

As soon as Xie Wei and Wang Zheng entered the store, the middle-aged female salesperson who had been very rude to Xie Wei because he did not have an industrial voucher greeted Wang Zheng with a smile on her face.

Seeing Xie Wei beside Wang Zheng, he was stunned for a moment.

Xie Wei just glanced at the other person and ignored her.

"Where are the dishwashing liquid and shampoo? Where are the sanitary napkins?"

After a quick look around, I couldn't see any of these things. What was noticeable were the popular watches, fabrics and other items that are found in regular department stores.

"Over there~"

Wang Zheng pointed at the spot in the store and said, "These products that no one wants are placed in a less conspicuous place..."

Xie Wei immediately understood why these easy-to-use products with many export orders had not sold at all after being placed in department stores for several months.

Given the service attitude of department store employees, let alone proactively introducing new products to customers, they would be impatient even if customers asked about them.

I have experienced it myself.

"Put all the cleaning supplies where you can see them at the entrance, and the same goes for sanitary napkins."

"Don't we understand how to display items in a department store? Comrade, do you know that if we put items that are not easy to sell in conspicuous places, not only will no one buy them, but it will also increase our workload!"

The middle-aged salesperson saw that Wang Zheng was in a bad mood, and Xie Wei started giving orders in a domineering manner as soon as he came in, especially because this would increase her workload, and she thought that this was her chance to show off.

He shouted and accused Xie Wei.

Xie Wei just glanced at her and didn't bother to pay attention. Then he said to Wang Zheng: "Where is the manager of the department store? I'll talk to him."

"Who do you think you are? You can see our manager whenever you want?"

The woman was angered by Xie Wei's contemptuous look and became even more furious.

"Yang Yi, you have nothing to do here!"

Wang Zheng, who was just wondering why Xie Wei put the product that no one was interested in in a prominent position at the door, now came to his senses, fearing that Xie Wei would leave in anger.

Xie Wei asked the School-Enterprise Office to obtain the department store from the Bureau of Commerce, and there must have been a purpose for this.

After the school took over the department store, the Municipal Bureau of Commerce no longer had the power to coordinate the allocation of various department store merchandise, and the inventory of merchandise became less and less. The department store, which was originally profitable, has fallen directly into losses in the past few months.

"Secretary Wang..."

The middle-aged female salesperson named Yang Yi looked at Wang Zheng in disbelief.

"He is the consultant of the School Enterprise Office. It was his idea to transfer the department store from the Commerce Bureau to the School Enterprise Office."

Wang Zheng scolded Yang Yi angrily, then turned to look at another after-sales clerk.

Xie Wei was also familiar with her. When Yang Yi thought he was causing trouble because he didn't have an industrial voucher, she spoke up for him.

"He Xiaohong, go to the back office and call your manager Wei over."

He Xiaohong smiled at Xie Wei, agreed "OK", and went to the back.

"Advisor? So young..."

Yang Yi was completely dumbfounded.

Aren't consultants supposed to be very old and have an expert demeanor?
This young man in front of me doesn't look like an expert at all.

"Thank you, Counselor. I'm sorry. I, I..."

Although he questioned Xie Wei's age, he would not question Wang Zheng's words.

These days, the status of a salesperson in a department store is not low. Many popular commodities are usually not available for purchase even if one has money and tickets. Many things are bought up by people in need as soon as they arrive.

If you don’t have a good relationship with the people at the department store, you won’t even know when the goods will arrive.

Usually, almost everyone praises the sales clerks in department stores.

Yang Yi is even more arrogant than the other salesmen. His parents were small managers before they retired and had a little power in their hands. Since he was a child, he has seen all kinds of people asking their parents for help.

It’s a pity that her parents had already retired when she started working, otherwise she would not be just an ordinary salesperson.

When the Harbin Institute of Technology's Business Office took over the department store, Wang Zheng and Wu Tao, in accordance with Xie Wei's request, told everyone that if they did not want to stay, they would communicate with the Bureau of Commerce and transfer to another department store.

Needless to say, which is more attractive: working in a department store or the Bureau of Commerce or working in a unit under Harbin Institute of Technology?

Harbin Institute of Technology is on the same level as Harbin City!

The rank of the president of Harbin Institute of Technology is even higher than that of the mayor.

As a result, no one left the department store, as everyone thought this was a very good opportunity.

Against this background, Yang Yi offended the consultant of the School-Enterprise Office.

How could she not be frightened?
Xie Wei ignored her and said directly to Wang Zheng: "Why don't you connect with the Supply and Marketing Section of the Commerce Bureau and continue to supply various commodities?"

"Didn't you say that the store is mainly used to display the products of the school enterprise?"

"The school-enterprise partnership is a pilot project, and all departments have independent accounting. How many people are there in this department store? I won't talk about how much money it makes, but at least it has to earn enough salary every month, right?"

"Yes! Yes! I didn't think it through, you are right to criticize me!"

Wang Zheng smiled.

But this attitude frightened Yang Yi even more: Who is the other party? He had offended him twice in a row...

"Xie Wei, we really don't know what to do with this store. The commodity supply at the Commerce Bureau is all planned in a unified manner. We were originally in the plan, but there are a lot of commodities with very poor quality that no one wants to buy even at a reduced price, and they will also be distributed in a unified manner... In the end, we may even suffer losses..."

Wang Zheng explained to Xie Wei with a bitter face why there was no supply.

Wu Tao and Wang Zheng believe that sales of shampoo, soap, dishwashing liquid and sanitary napkins will be extremely hot. After achieving success in Harbin, they can arrange people to go to other surrounding cities to establish their own sales channels.

All of this is the result of their visits to Huadu and even Hong Kong to investigate the market.

At this moment, a middle-aged man in his early 40s with a square face walked quickly up to the two of them.

"This must be Consultant Xie, right? I have heard of your name countless times. Welcome to come and give us guidance."

Wei Peng enthusiastically took Xie Wei's hands and shook them a few times, with a smile on his face.

Xie Wei's name has been heard many times by Wu Tao and Wang Zheng.

He was also shocked at Xie Wei's youth. Being able to work his way up from a salesperson to a manager, he certainly wouldn't be as arrogant as Yang Yi.

"Manager Wei, I can't say I can provide guidance. But I still have some ideas about the operation of this department store..."

Xie Wei was not polite and immediately mentioned the supermarkets he knew.

The products transformed from the school's scientific and technological achievements need a place to be displayed and promoted; but we cannot set up a department store here just to display the products.

When I discussed the improvement direction of drones with Professor Feng and others yesterday, they were still worried about the funding issue.

Mosquitoes are meat no matter how small they are.

"We are different from other state-owned department stores. We purchase all products according to market demand... For each product, if the customer is not familiar with it, we not only need detailed instructions, but also need to arrange special sales staff to introduce it to the customer. For example, sanitary napkins, I think the female comrades in our store have used it and have a deep understanding of it."

When Xie Wei said this, he glanced at the other salespeople around him who were listening attentively.

Their faces turned red instantly.

Some people even secretly cursed Xie Wei as a hooligan.

They couldn't understand why a young man like Xie Wei would bring up the most private and obscure items used by women.

Even Wei Peng looked at Xie Wei in surprise.

Wang Zheng, on the other hand, was not surprised at all.

"They need to introduce it to customers who come to the store... This is the biggest difference between us and other department stores! There is a saying in the capital world that customers are God! If you want to take money out of customers' pockets, you have to make them satisfied."

Xie Wei paused here and glanced at the people around him.

He knew that it was a bit far-fetched to talk about service attitude to sales clerks in state-owned department stores these days.

Haven’t you seen signs on the walls of many state-owned restaurants saying “No beating or insulting guests”?

Xie Wei had never seen service staff at a state-owned restaurant beating up guests.

But the attitude towards guests...

"We must change our attitude. Department stores are there to provide services, not to act like tyrants! When supplies were insufficient, it was a seller's market. Now that we have reform and opening up, everything is market-oriented... Let alone other things, just the current attitude of department stores, it is difficult to make even the best products... No one even explains what the products are used for!"

Xie Wei emphasized and looked at Yang Yi again.

It's not his chicken-heartedness.

Given the other party’s attitude, if this happens in a store or supermarket decades later, I don’t know how many times I will be complained about it in a day.

"In addition, I will discuss with the principal that the school should also issue receipts for sanitary napkins distributed to female faculty and students, so that everyone can go directly to the store to pick them up. In the end, the store will settle the bill with the school's logistics department..."

"Xie Wei, I knew that asking you to come here would definitely solve the problem!"

Wang Zheng smiled exaggeratedly, "The female faculty and students from the school come to the store to get sanitary products, which makes the store look like it has good business..."

After visiting Huadu and Xiangjiang to investigate the market, he immediately understood the benefits after hearing what Xie Wei said.

But Wei Peng didn't understand, "Would the female staff of the school feel embarrassed with my classmates?"

After all, he felt that this matter was a little...

"Of course it will at first, after all, it is a special daily necessity for women. Gradually you get used to it, and it will no longer exist."

Wang Zheng said seriously, "So you must listen to Consultant Xie and pay attention to your service attitude. So, later on, let's discuss and come up with an assessment charter. In the future, in addition to the basic salary you receive now, we will also give out a bonus every month. The bonus will be based on these..."

He was talking to Wei Peng, but he was looking at Xie Wei.

Xie Wei was a little surprised.

It seems that Wang Zheng has grown a lot after his trip to Hong Kong.

"This method is good. If you do a good job, you will get more."

Xie Wei affirmed.

Wang Zheng was even happier.

"It would be best to set up different assessment systems for different positions. For example, for sales staff, not only should the sales volume be assessed, but also the service attitude and the promotion of new products to customers should be included in the assessment; for purchasing staff, the assessment should be whether the purchased goods are easy to sell..."

Xie Wei added some more information.

He has never worked in a department store, never eaten pork, but has he ever seen a pig run?
······
"What the hell? Let the school settle accounts with the department store? Xie Wei, what do you think? The department store is run by the school-enterprise, and it still settles accounts with the school?"

After listening to what Xie Wei said, Li Rui's eyes widened.

It's simply incomprehensible.

"correct."

Xie Wei nodded, "Is there any problem?"

"Is that all right?"

Li Rui was furious. "The school-enterprise office belongs to the school. The products produced by the subordinate units are used to provide benefits to school employees and students. Do you want the school to pay for it? Even if they make money, doesn't it still belong to the school? Isn't this just handing over from one hand to the other? It's totally like taking off your pants to fart!"

Principal Li is really hard to understand.

In his opinion, even if the sanitary napkin factory made money, it was run by a school-enterprise.

Enterprises run by schools naturally belong to the school.

There is no need to go through so much trouble.

"Even brothers have to settle accounts clearly. Each unit under the school-enterprise office has independent accounting and is responsible for its own profits and losses. Those that cannot make money will be cut off early."

"That doesn't make money for the school!"

Li Rui couldn't figure it out.

"That's not the case. The school provides benefits to faculty and students, which is a cost the school needs to pay. The sanitary napkin factory also needs costs and profits to produce. Department stores, as channels and distributors, need to promote and cultivate the market, which also requires investment costs..."

Xie Wei started teaching political economy to Principal Li directly.

No matter what, it all revolves around one thing: no matter how well the subordinate enterprises develop, the money they earn belongs to the school, and is used to raise funds for various school projects. Therefore, if the school does not need to pay too much cost, the school should fully support it!

(End of this chapter)