How to deal with bosses and employees

Chapter 8 How to be a Competent Boss - Basic Common Sense and Elements of Management (8)

Eight, to be a tolerant boss - how to deal with employees' work mistakes
Just like children are prone to breaking their jobs, employees' work mistakes are inevitable.How to treat and deal with employees' work mistakes reflects the level of the boss's management.

1. How to correctly view the work mistakes of employees

Generally speaking, the boss bears 50.00% of the responsibility for the employee's work mistakes.

When the salesman quotes the wrong price to the customer, when the logistics department sends the wrong goods, when the taxi driver causes a traffic accident due to speeding, or even when the warehouse keeper smokes and causes a fire, shouldn't their boss be responsible for the lack of supervision and education? Not enough responsibility?

It is necessary to link employees' work mistakes and mistakes with the boss's failure to fulfill their responsibilities. If they do not understand this point, it means that the boss's cultivation is not enough.At the same time, if the boss does not check his own responsibilities but only punishes the employees who made mistakes in their work, it is inevitable that similar mistakes will happen again in the future.When Zhuge Liang was beheading Ma Su, he cried bitterly and asked to be demoted. This reflects the attitude that a responsible leader should have, and it is worth pondering and learning from today's business owners and managers.

2. How to deal with employees' work mistakes

(1) Determine whether the employee made a mistake knowingly
Mistakes at work can be roughly divided into two situations: unintentional mistakes and knowingly committed mistakes.

For unintentional employees, there is no need for the boss to get angry.Things like restaurant waiters accidentally dropping plates and hitting bowls when clearing the table are not what employees want to see, so it is unwise for the boss to ask employees to compensate.Conversely, the boss should hurry over and ask the employee if he is injured, then comfort him (or her) not to be nervous, and tell him (or her) to pay more attention next time.Guess what that employee thinks?What is the probability that he (or she) will drop the bowl again next time?
Even if encountering the latter situation, that is, the mistakes in the work of the employees are knowingly committed, the boss must also remain calm. First of all, he must find out the reason why the employees did that, and then take the next step.Be sure to find out why he did that, whether he did not hesitate to make mistakes intentionally because of unvented grievances.

(2) Determine whether the employee's mistake is the first offense, and then take measures

The premise of doing a job well and doing it well is that employees must continue to learn and explore in practice, just like swimming and riding a bicycle.Therefore, for employees who make mistakes for the first time, verbal criticism and education should be given priority, and at the same time, don't forget to encourage and guide him.

However, there are indeed some employees who do not mend their ways, or often make the same mistakes.For example, some taxi drivers will be complained by passengers many times for refusing to load.In this case, it is obviously not enough to continue to use the method of verbal criticism and education, and some punitive measures with substantive content can come in handy.Such as demotion, dismissal, salary reduction, fines, and even dismissal.

(3) Turn bad things into good things
It is a good way to turn bad things into good things by taking advantage of employees' mistakes or opportunities to make mistakes, carry out education work for other employees, and prevent others from making the same mistakes.

In fact, a very interesting phenomenon in enterprise management is that if employees never make mistakes, the boss has no chance to educate them.

(4) Do not dismiss employees easily
When an employee makes a mistake at work or makes a mistake, give him another chance as much as possible. Unless the employee's mistake is knowingly committed, repeated admonition, or of a bad nature with serious consequences, do not easily take tough measures such as dismissal of the employee.

Comments:

Those who are lenient to themselves must be strict with others; those who are strict with themselves are mostly lenient to others.

People who are tolerant and good at influencing others are people with affinity.A major factor for the success of the boss's career is that he must be magnanimous and have a broad mind.

(End of this chapter)