A Tale of Two Cities Supporting Xinjiang

Zhai Hongjun straightened up, wiped the sweat from his forehead with his sleeve. His face was covered in mud and water, making him look a bit disheveled, but he smiled sincerely: "Don't just stand there, come and lend a hand."

Rectification is not a matter for one person, but for all of us; there is no distinction between leaders and employees.

The sooner we clear away this silt and eliminate the potential hazards, the sooner everyone can work with peace of mind, right?

Seeing that Zhai Hongjun had personally jumped into the ditch to work and spoke so earnestly, the maintenance team employees no longer had the previous resistance, and no one dared to slack off anymore.

They quickly grabbed their tools and jumped into the ditch to help Zhai Hongjun clear the silt.

A veteran maintenance worker with over a decade of experience swung a shovel and remarked to his colleague, "General Manager Zhai is truly fighting alongside us!"

We used to think he was too serious and cold-hearted, but now it seems we were overthinking it. He genuinely cares about safety and truly considers himself one of us.

At 10 a.m., as the airport's peak passenger flow arrived, Zhai Hongjun rushed from the drainage ditch to the security checkpoint without stopping.

Instead of standing by and pointing fingers or demanding inspections, he walked directly to the busiest lane, number three, and stood side by side with the young security officer. He said in a calm tone, "Let me lend you a hand. Let's follow the procedures and ensure the double-person double-check is thorough, so as to guarantee safety and minimize delays for passengers."

The security guard was stunned for a full two seconds, clearly not expecting Mr. Zhai to come and help in person, and quickly nodded, "Okay...okay, Mr. Zhai!"

Zhai Hongjun picked up the security scanner and skillfully operated it, reminding him as he scanned: "When you're staring at the screen, you have to be fully focused and not get distracted. No matter how urgent the passengers are, you can't miss a single suspicious detail."

I'm in charge of unpacking and inspecting the boxes. Our roles are clearly defined, and if we cooperate well, we can achieve both efficiency and safety.

When encountering passengers whose luggage needs to be opened, Zhai Hongjun is quick and meticulous. He first politely explains the situation to the passenger, and then carefully opens the suitcase, even checking the inner compartments and side pockets carefully, for fear of missing any dangerous items.

A young security guard, seeing how diligently he was checking things, quietly leaned over during a lull in the passengers and reminded him, "Mr. Zhai, many passengers complain that it's too slow."

Zhai Hongjun stopped what he was doing. "We security inspectors hold the lives of all passengers in our hands."

Every meticulous inspection is to safeguard the safety of passengers, and there can be no carelessness whatsoever.

If you rush things and skip steps today, what if you forget to bring dangerous items like controlled knives or flammable and explosive materials? What would the consequences be if something happened on the plane?

Not only will the passengers suffer, but our entire airport will be ruined. No one can bear that responsibility.

The young security guard blushed after being told off, lowered his head and didn't say anything more. After that, he was noticeably more attentive during the inspection.

The security guards who had previously complained privately about Zhai Hongjun's demanding nature gradually lost their resentment as they watched him stand guard at the security checkpoint from morning till night, helping to guide passengers and instructing them on proper procedures, without even having time to drink water or sit down for a break.

The initial perfunctory checks, which involved just glancing through the luggage, have gradually become more thorough and meticulous.

As evening fell and the number of customers dwindled, Zhai Hongjun pulled Hang Sunan into the office and laid out all the electronic inspection records of the fire safety facilities on the table. The two of them checked the records one by one.

If the records did not match the actual situation in previous spot checks, he would directly call the relevant employees to his office and confront them one by one with the records.

An employee was found to have filled out inspection records on behalf of others. He kept his head down as soon as he entered the office and didn't dare to breathe.

Zhai Hongjun didn't get angry. Instead, he got up, pulled up a chair for him to sit down, and said in a calm tone, "I know you've been busy lately and think it's easier to fill out the forms for someone else so you can rest a bit more."

But if you put yourself in their shoes, what would happen if there were problems with the fire safety facilities in the area you were responsible for, such as insufficient pressure in the fire extinguishers or leaking fire hydrants, and you didn't discover it in time because of falsified records, and a fire actually broke out?

Not only is the company suffering losses, but the lives of our colleagues and passengers are also threatened.

He continued, "The purpose of implementing electronic inspections is not to make things difficult for everyone, but to ensure safety and allow everyone to work with peace of mind."

If you're truly overwhelmed, you can talk to your supervisor, and we can work together to find ways to allocate more staff. But absolutely no slacking off, falsifying records, or treating safety as a joke.

The employee blushed and nodded vigorously, "President Zhai, I know I was wrong."

From now on, I will definitely go on inspections myself and fill in every record truthfully. I will never be lazy or falsify anything again.

It was already late at night when all the fire inspection records were verified.

Zhai Hongjun rubbed his throbbing temples, then huddled together with Hang Sunan to work through the night out of the regulatory process.

"It's not enough to just fix the immediate problems; we need a long-term mechanism to keep an eye on them, otherwise these problems will recur before long."

Zhai Hongjun's voice was a little tired, but still firm: "Let's set up a system of daily spot checks, weekly reviews, and monthly assessments."

Every day, designated personnel conduct spot checks on the operational procedures and record-keeping of each position. Every week, problems are summarized and debriefed in a meeting to find the root causes and resolve them.

Link the progress of rectification to performance evaluations each month, rewarding those who perform well and penalizing those who are perfunctory. This is the only way to fundamentally eliminate the mentality of being perfunctory.

Su Nan was deeply moved when she saw Zhai Hongjun's exhausted face.

He knew that a large part of the reason for the employees' previous resistance was that they couldn't handle the high-intensity work. Strict rules alone were not enough; they had to take into account everyone's actual difficulties.

So he took the initiative to say, "Mr. Zhai, let me take the lead in developing a flexible scheduling plan with shift work and make-up work."

While ensuring that the rectification and operation are not affected, everyone is allowed to take turns to rest and catch up on sleep to relieve fatigue.

When employees are well-rested and have plenty of energy, they are more motivated and efficient in making improvements.

Upon hearing this, Zhai Hongjun immediately perked up: "That's a great idea! Let's do it that way."

We must uphold the bottom line of safety while also understanding the difficulties faced by our employees. Only in this way can we gain everyone's genuine acceptance and cooperation with the rectification efforts.

You should refine the flexible scheduling and shift work plan as soon as possible, taking into full consideration details such as personnel allocation and shift coordination.

I'll take the lead in coordinating the cooperation among various departments. We not only need to ensure the rectification is carried out thoroughly, but we also need to give our colleagues a break and prevent them from truly collapsing from exhaustion.