The richest man starts with a blind box

Chapter 521 Go and invite Boss Huang 2 [Additional]

"I know this is the courier company's problem, but we are the ones who complained from the users!" Old Ma rubbed his temples, and then said, "Hurry up and send someone to communicate with the courier company, and let them find a way to deal with these courier companies." Users reach a settlement agreement, otherwise I will cancel the cooperation relationship of these courier companies!"

Old Ma finally said very domineeringly.

Jin Yuanying took the order to leave. Brother Ma thought that the matter would be settled like this, but what he never expected was that before the next day, people from the GS department came again. This time they brought more than 500 copies complaint.

It's just that this time they don't have the good looks they had before. It is estimated that they have been tossed enough by these 500 complaints, and then they demanded that the Forty Thieves rectify immediately, otherwise they will directly impose administrative punishment.

The administrative punishment of industry and commerce is terrible, it directly suspends business for rectification, and can kill a company in an instant, and the current forty thieves are not one of the cancerous companies that are too big to fail in later generations, the hands of the GS department Still very hard.

Lao Ma went through the 500 different complaints and found that 350 of them were still express delivery problems, but the remaining 150 were related to various product quality problems.

In desperation, Old Ma could only continue to call Jin Yuanying over, and then threw the 500 complaints in front of her again, Jin Yuanying's expression cracked instantly.

"How is the processing of the 100 copies yesterday?" Brother Ma saw Jin Yuanying's expression, and he knew that her task had not been completed.

"The courier company said that they have no spare capacity to deal with these problems!" Jin Yuanying said in a low voice, "They said that the tasks we gave them have piled up like a mountain, and their transportation capacity has been squeezed to the limit. Time can’t handle so many express delivery.”

"So there must be a lot of couriers in the backlog stage in the warehouse. It is normal for most people not to receive the courier. As for some damaged couriers, because there are many people handling them, they can't confirm who did it. .”

"And the key issue is that maybe the problem is not with the courier company, but with the users themselves. Maybe they replaced the contents of the package by themselves, and then framed them for damage, or changed the package. If the user can't come up with conclusive evidence If the evidence comes out, it is absolutely impossible for them to make any compensation!"

"So?" Old Ma asked with his arms around his temples, "So how many complaints were resolved in the end?"

"Not one..." Jin Yuanying said with her head down.

"What!" Ma Ge suddenly felt a rush of energy and blood, and his head almost exploded.

"These courier companies are bastards!" Old Ma said cursingly, "Go and find out for me, which courier company has the most complaints, just cancel the cooperation with them, and we won't pay them any money." The courier subsidy! He will be removed from our official cooperative courier!"

Brother Ma still has the guts to say this. In 2003, those express delivery companies in later generations, except JD Express, Best Express, and Jitu Express, have basically been established.

And this time the Forty Thieves have also made full preparations for this event in terms of express delivery. After all, the goal of this event is to make the overall price in the mall lower than that of Jiangnan Mall, so in terms of express delivery, the price is absolutely It must be lower than the opponent, at least at the same level, otherwise the price will still be high.

The only problem is that although the major express delivery companies in the country are basically established, they are all in the seedling stage. Many express deliveries have not yet covered the whole country, and can only cover one or two provinces and cities.

Rather than saying that they are express companies, it would be more accurate to say that they are logistics companies that operate dozens of lines. At present, only SF Express and China Post can truly cover the whole country.

The reason why these courier companies can spread all over the country in the future is thanks to the cooperation with e-commerce platforms such as Taobao. Otherwise, relying solely on traditional courier business will not be able to support a national-scale courier layout.

As for Jiangnan Mall, it is all thanks to the behemoth Jiangnan Group behind them. In a year, the abnormal Jiangnan Express was piled up abruptly. the point.

At the same time, all goods sold through Jiangnan Mall are firmly bound together by Jiangnan Express, and all goods sold through Jiangnan Mall can only be sent by Jiangnan Express.

However, the price of Jiangnan Express has always had an advantage, compared with the other two express companies all over the country, that is, SF Express and China Post.

Not much to say about China Post, the price is scary, and the speed is slow.

As a former partner of SF Express, although the price is good, it cannot be compared with Jiangnan Express, which subsidizes hundreds of millions of yuan every year, so all merchants in Jiangnan Mall are also happy to send Jiangnan Express.

It’s just that Gouhuasuan Mall obviously cooperates with Jiangnan Express. At that time, Ma Ge never thought that Jiangnan Express would cooperate with him, so Gogouhuasuan can only cooperate with other express companies.

Around the beginning of October, Ma Ge personally invited representatives of dozens of major courier companies across the country to Hangzhou for a meeting, and then proposed a plan, that is, the courier company will pay a little less, and the Forty Thieves will subsidize a little. In this way Compress the price of the express company to the same level as Jiangnan Express.

Representatives of these major courier companies discussed it, communicated with the boss behind it, and finally agreed to this cooperation method.

The reason is simple, each of them wants to become bigger and stronger and become a national express company.

But the result is that their business not only did not grow, but with the continuous expansion of Jiangnan Express, their business has shrunk a lot.

After all, Jiangnan Express is all over the country, and the price has an advantage over them. For example, they only have dozens or even a few single lines, and they can't deliver the goods to the door. The recipient can only go to their logistics store to pick up the goods.

Although this saves costs, the experience for consumers is not very good.

Of course, logistics companies still have to go to the logistics company for large-scale logistics, but for the small-scale market, it is basically swallowed up by Jiangnan Express, which rose later.

These express companies also realized that if they want to continue to live, they can only rely on a huge platform.

So they agreed to cooperate with the Forty Thieves, and the Forty Thieves unified their courier lines, set up a temporary courier query webpage, and then provided it to the merchants under their command, so that they can quickly find support A small courier company in the seller's city.

The cost of these courier companies is 20% lower than the normal price, and the forty thieves also subsidize 10% of the courier cost for each courier, and finally succeeded in making the courier cost reach the same level as Jiangnan Express.

Through this incident, I have to admit that Ma Ge and his team are still very capable. After all, integrating dozens of courier companies across the country to serve themselves, this is absolutely impossible without excellent execution capabilities.

But no matter how strong the team of the Forty Thieves is, they are helpless in the face of the chaos of the express delivery company in front of them.

Because there is no such a huge logistics network as in later generations, where all express companies are connected together, and a single number can be found, and the current location of each express delivery of yours, and all mobile information can be updated in time.

The current express delivery is that as long as the merchant hands over the express delivery to the express company, until the user receives the express delivery, no matter what happens in the middle, no one can figure it out.

In fact, even the courier companies themselves don't know. After all, they don't have a system for registering and recording information for couriers. They sort them more in the warehouse and then stuff them into dark trucks.

Then after rounds of sorting, until the delivery starts, I don't know how the express delivery is.

The entire express delivery process has become so chaotic, it is naturally impossible to eliminate lost or damaged parts.

No, let alone put an end to it, even if you want to suppress it, it is impossible.

Closer to home

When he heard that Ma Ge was going to stop the subsidy of a certain courier company, Jin Yuanying was terrified, and immediately stopped him, "Boss, you must not do such a thing, or our courier network will collapse in an instant!"

"What nonsense are you talking about? I'm just disposing of a courier company to make an example of others. How could it cause the entire network to collapse?" Old Ma said nonchalantly.

"No, you don't know, all the express companies are almost driven crazy by us now, we have produced a total of 1.6 million express deliveries so far, but less than a fraction of them have entered the logistics state, only 2 000 copies, and the remaining 1.4 million copies are all blocked in the hands of express companies and various merchants."

"In just one hour, 70% of the courier companies notified us at almost the same time that their warehouses could no longer receive more couriers, and many couriers even overflowed the door and were picked up by many passing old people. After leaving, they don't even dare to ask for it. So now they refuse to accept any more couriers, and they must wait until they have digested the current batch of couriers before they can continue to accept!"

"If you cancel the subsidy of a courier company now, the courier company will return all the couriers immediately, and our entire logistics system will be completely chaotic!" Jin Yuanying said.

"What?" Old Ma staggered and almost fell to the ground, then asked sharply, "Such an important matter? Why did you tell me earlier?"

"I also just found out. At the beginning, those courier companies didn't dare to tell us even if they were about to burst their warehouses, because they were afraid that if we handed over these couriers to other courier companies for transportation, they would not make money."

"Many courier companies have temporarily rented a few dilapidated factories and used them to store the received couriers, intending to mess things up first."

"I didn't expect that we handed over so many complaints to them yesterday, and they were probably scared, so they hastily refused to accept the courier to avoid a lot of problems again, and only then did we know the current situation!" Jin Yuanying smiled wryly. Said.

"Hurry up and invite Boss Huang!" Old Ma said struggling!

Hey, this line seems to be Jiang Zi who has heard it before.

(End of this chapter)