The story of a cook

Chapter 471 Share
All management is people-oriented.

Management is inseparable from the human factor.

The core of management is to make the managed work comfortable, happy, and happy, so as to create benefits through work, instead of letting the managed be afraid of you and scold you.

I briefly told everyone here that I didn't continue to talk about the first point, but lit a cigarette.I always smoke a cigarette habitually when I am nervous or emotional.When I lit the cigarette, the old man said: "Old Tan said it very well, so, everyone remember the definition of a manager, right?"

Everyone nods.

The old man said: "Although Lao Tan is not a manager, he has a clear understanding of management. Let's not go out to study. After leaving the venue tomorrow afternoon, call all the managers to the conference room. The floor director and foreman at the front desk , the heads of the kitchen departments all called, and asked Lao Tan to give everyone a good lecture, so that everyone can learn."

"I think it's okay." Li Xingtang said: "Master Tan's summary is very good, everyone should listen to it."

"Then it's settled, do you have any opinions?" the old man asked.

All nodded in agreement.

This is a result I didn't expect, and I didn't want this result.It's just talking with the strength of wine, I didn't expect the old man to make such a decision.

I said, "It's not good. Today I'm talking nonsense with the strength of alcohol. I know it myself. It's because there are few people. If there are too many people, I can't say it."

"With your special approval, you can drink at noon tomorrow." The old man said.

Everyone laughed.

Manager Chen said: "Old Tan speaks very well and makes sense. We like to listen, so you can tell."

Manager Meng also said he wanted me to talk.

Just talk if you want to talk, and it’s been a long time since I talked, so I will hold a regular meeting and pass the addiction of being a chef.

So in the afternoon of the second day, I had a close contact with all the management personnel of the group, and made a special sharing. The management personnel of the old man's daughter hotel also participated, and there were quite a few people.

"Is it right to say that we are creators and defenders of corporate interests?" I asked everyone.

"Yes—" almost in unison.

"Why right? Can someone explain." I asked.

At this point no one spoke.

Walk up to Manager Chen.

"Manager Chen, can you tell me your opinion?" I asked with a smile.

"I really can't say it well, but I understand what it means." Manager Chen said.

"In fact, we all know this. What is a restaurant? A restaurant is a kind of business place that earns profits through our dishes and services. To put it bluntly, it is a business. Anyone who does business wants to make money and does not want to lose money. Until now I haven’t seen a boss who said that I opened a restaurant to lose money. I don’t want to make money, but I just want to provide welfare for the common people. TV stations can still report, and they can also make headlines in newspapers."

"To be honest, our old man also wants to make money. If he doesn't want to make money, he won't open a restaurant. How about staying at home for the elderly and being carefree?"

The old man was also there, smiling.

"We need to understand one thing. The boss wants to make money by opening a restaurant. He cannot make money by himself. It needs the labor of employees to make money. In other words, through the management of our managers, let employees work smoothly and comfortably. work happily in an environment, and then earn profits, to achieve the goal of making money, right?"

"right--"

"There is a saying in business management that is very correct and axiomatic. Which sentence? It means that benefits come from management. So benefits come from management. Who manages it? Of course it is the manager. Some people say it is wrong. When I say this sentence When talking about it, I also encountered a lot of opposition from our colleagues, especially chefs, who didn’t agree. To be honest, I didn’t agree with it at the beginning. My point of view is that if I don’t cook vegetables, what are you selling? What benefits do you sell if you don’t have anything? It also manages benefits, management means managing people, controlling us to work hard, not to be late and not to leave early, to fry the food well, not to waste in the kitchen, not to steal and take more, isn’t it all about these things? Can these make money? Think To make money, you have to sell vegetables, and if you want to sell vegetables, you have to cook them. Who cooks the vegetables? I cook them. Benefits come from speculation, not from management.”

"I was deceived by this idea for five full years. To be honest, if I hadn't been deceived for five years, I might not be doing well now."

Everyone laughed.

"Until my master told me, Tan Zi remembers that food is fried and business is managed. If you can't make your dishes make profits for the restaurant, then no matter how delicious your fried dishes are, it's useless. You can only say You are a cook, and no one recognizes you as a chef. As a qualified chef, his salary is earned by himself, not by the boss. After listening to what my master said, I began to think about it. This is indeed the case No matter how delicious I cook, there is no management, and the restaurant has no customers, so it’s useless.”

"So everyone here, we are managers, and we also know that benefits come from management. Then we are the creators of corporate benefits. Remember, we are the creators of corporate benefits. Don't say that the hotel has no business and it has nothing to do with us. Customers If we don't come to eat, we can't go to the street to drag people. Don't say these things. It's embarrassing. Why, because we are managers, not only managing people, but also managing the business of restaurants, managing profits, right? ?”

"right--"

"right--"

"While we create benefits for the company, we also need to maintain the interests of the company. Is our mother good? Yes, it must be good. This is beyond doubt. No one says that their mother is not good. If they say that their mother is not good, Don't talk to such a person, a purely unfilial son, even the person who gave birth to him and raised him will not be able to speak well, and it won't be much better with you, and you will lie to you if you don't say anything."

"We often compare our motherland to our mother, so is our motherland any good?"

"it is good--"

"it is good--"

"Yes, our motherland is good! Whoever says our motherland is not good is not patriotic. If I meet such a person, I promise to give him a persuasion education. If he can't be persuaded and educated, I will treat him in a language he can understand—— It's over after a beating. Hehe, just kidding, don't really hit people. Beating people is against the law, and we firmly don't advocate it. But if a foreigner says that China is not good, there is no way to reason with him. He will speak Chinese. If you don’t understand, then communicate with him with the body language that is common in the world, and you’ll get over it once and for all, and he’ll never say China is bad again.”

"Then the question is, is our company good? Some people say it's good, and some people say it's not. It's right to say it's good or not, and there's nothing wrong with it. But today I tell everyone that when you come to work in a company, And as a manager, when others ask you whether the company you work for is good, don’t say that the company you work for is not good. If the company is not good and you are still working here, how can you be better? Remember always First-class companies create first-class talents, and first-class talents create first-class companies. When you come out of a first-class company and you can double your worth, it is not that you are really that good, but that the company you serve is the best, and your worth doubles .”

"There is an old saying that goes whoever eats it. This truth is very simple, and everyone knows it, but it is often a simple truth that a three-year-old baby knows, and an 80-year-old person cannot do it. Why, the reason is that we know too much. Too much, too little, too little. We work in a restaurant, do management, get the trust of the boss, and receive the salary from the boss. When someone asks us if the hotel is good, we open our mouths and come. Home, hmph, that’s the thing, it’s far away. To put it bluntly, I almost scolded the boss, and some just scolded the boss.”

"To be honest with everyone, when we say that our company is not good, the corporate image will collapse immediately. I would like to ask everyone, is the corporate image a corporate benefit?"

"Yes--"

"Yes--"

"Are you happy when people say that our restaurant is not good?"

"Not happy."

"Not happy."

I came to Jiang Yajun with a smile and asked her: "Sister Jiang, are you happy that someone said that the Qinghua Pavilion is not good in front of you, and it's very fucked up?"

"Not happy, I promise I don't want to listen, I have to talk to him." Jiang Yajun said.

"Why?" I asked.

"What I'm doing here is that I don't want to listen to people who say it's bad," she said.

"This is the case. Not only you don't want to hear it, but I don't want to hear it either. My sister and I want to go together." I said, "We don't like others to say that our restaurant is not good. When it is not good, we will say that our hotel is good, why? Because we are managers and protectors of corporate interests.”

"Let me tell you that when a company's image begins to collapse, it must not start from the outside, it all starts from the inside. All the bad reputation of the hotel is spread from inside. Let me give you the simplest example. , everyone has experienced it. This summer, the old store has experienced the phenomenon that it is difficult to recruit people. I guess the bakery and coarse grains are also short of people. I know the situation of the old store. Why do you just work in the old store? Tired? Tired, really tired. I want to ask, everyone, is our hotel tired this summer in Binhai? Or is it that our business is good and others’ business is not good? Obviously not, it is more popular than our restaurant , not a few. Isn’t it more tiring than our hot restaurant? His family can’t recruit people because of the hot business?”

"We are all in the catering industry. Many outsiders don't know what we know. Employees are willing to find a good business restaurant when they are looking for a job. Why? If the business is good, they can pay wages. If the business is not good, the restaurant loses money, and the boss is not willing to pay wages. No one likes to go to restaurants that can’t open wages. Isn’t it stupid to work for thirteen times without earning money? But have you noticed that we didn’t wait for the staff to tell us when we were short of people in the kitchen and front desk? Let’s be the management Let me tell you first, our family is not easy to recruit people, we are tired, there are too many things to do, we are famous in Binhai, etc. If outsiders say it’s okay, the applicants may not believe it, but our own people say it’s two different things Tiredness proves that the business is good. As long as the employees who work hard are willing to work in such a restaurant, because they can guarantee the capital. However, if you add the word "too many things" after tired, you have to think about it. If I have to think about it, Everyone wants to work in a way that suits their wishes, can things go well? Of course not, who would do it if it doesn’t suit them?

"Our family is busy, tired, and has a lot of things to do. Now people outside know that when they say that our family has a lot of people looking for someone, they just shake their heads and say that you don't go to your house. You have a lot of family affairs. Are we really a lot of family affairs? Not much at all, so is the phrase 'a lot of things' the evaluation of outsiders or our own? It is obvious, so there is no need to say more."

"The image of our family is smeared by ourselves, and we can't blame others. On the other hand, when others say that we have a lot of family affairs, we don't want to listen. We will maintain the image of our family and protect the interests of our family. We will say Let's go home, my family doesn't have those things, as long as the work is done well, there is a rest every month, if it is a couple, there is also a husband and wife room, so that you can save a lot of money by renting a house outside, etc., etc. It is said that the interests of the company have been safeguarded invisibly, and employees have also been found. This is what our managers need to do and must do.”

"So, managers are not only the creators of corporate interests, but also the defenders of corporate interests."

Having said that, he paused for a while, glanced at everyone, and saw that everyone was listening well, which proved that what he said was not off topic.

It's been an hour, and I've finished sharing the first two of what a manager is, and I'm going to continue sharing after seeing that the effect is okay.But I felt that the atmosphere was a bit serious, as if the teacher was giving a lecture, not very relaxed and happy, so I changed my tone.

"I've been talking for a long time, but I don't know what I said about cleaning is not clear?" I asked.

"Clear—"

"Clear—"

I smiled and said: "Since what I said is clear, you can understand it. Old Tan has stood here talking for more than an hour, and he has worked hard without credit. It’s okay to drink saliva, not even a little applause.”

Everyone laughed and gave applause at the same time. A foreman of coarse grain got up and poured a glass of water for him.

I was really thirsty, so I drank water and continued to share.

"Let me tell everyone that when we sit together and share, it must be mutual. When I share well, you give me a smile and an applause, which is a great affirmation and encouragement to me. After your applause, I will work harder and still Passionate to share, right?" I asked out loud.

"right--"

Everyone answered loudly.

"Share a sentence with everyone, and you can remember it. When you give the other party affirmative encouragement, your encouragement is the greatest motivation. The other party will continue to do the right things and do better." I said explain.

(End of this chapter)