Song Tan's Notes

The clouds had no experience either.

This was the first time the store had so many orders, and the two of them wanted to do their best.

But the customers in front of me are asking about everything from ingredients and certifications to the effects and return/refund policies, and some are even urging me to put it on the shelves as soon as possible...

Coupled with those 100,000 sales, the constant confirmation of receipt in the backend, and the confirmation of payment upon receipt of goods…

This enormous number made them even more nervous.

What if I don't answer well and someone posts it online or I get criticized for it on the trending topics?
The products in the store are clearly so good, but they are affected by the poor customer service. How frustrating is that?

Fortunately, although they didn't know how to solve the problem, the two young workers didn't try to hide their troubles; instead, they went straight to their boss.

After reading the heartfelt long review and the numerous purchase records the other party posted, Song Tan couldn't help but sigh:
"What a die-hard fan..."

It was even a bit lucky; at least many of the items shown on the screen were sold in very limited quantities at the time, yet she managed to snag them all.

She Min said softly, "We can't keep up with all the messages in the backend right now. We're using auto-replies too much, and the problems aren't being solved. The customers will get angry... Should we hire a couple more temporary people to handle these issues?"

What needs to be addressed?
Song Tan carefully reviewed the back-end records again.

This place had always been managed by Zhang Yanping, who was exceptionally adept at switching between Xiaomei and Xiaoli.

Now she doesn't bother two different people, she just asks Zhang Yanping the same question:
"When you encounter such a large volume of inquiries before, how do you usually handle them?"

Zhang Yanping leaned over for a look and couldn't help but laugh: "I've never encountered such a large quantity before."

But!
“I think not only are customers blinded by sales figures, but you are too. No matter how dazzling her claims are, and no matter how many new customers come in, do you really have excess inventory?”

"If it's out of stock, it's simply out of stock."

He brought over his notebook and, in a few words, edited a large image with red background and black text—

Thank you everyone. Our high-quality raw materials are hard to come by, hence the limited production. We are truly out of stock of the mugwort mosquito repellent balm. Thank you all.

He didn't even bother to use more euphemistic language, and just hung it up directly.

After thinking about it, I added the following to the details page:
[Due to the large volume of inquiries, we are currently unable to provide dedicated staff to handle any issues related to mugwort, except for after-sales matters. We apologize for the inconvenience.]

The words were polite, but the picture was displayed arrogantly.

The new customers who were just bombarding the backend with questions hadn't even had time to react before the page in front of them went completely gray.

Then look through the only link prominently displayed in the store, and you'll see this red image that says "Out of Stock".

Everyone: ...No, we're really out of stock!

Isn't this just a tactic to launch pre-sales?

However, no matter how many inquiries you make, all you get when sending messages to the backend is a stupid, repetitive robot.

Unwilling to give up, everyone scrolled down the product details page, only to find it brazenly stated: "No pre-sales, no inventory, out of stock means out of stock. Our store never engages in scarcity marketing."

New customers: ...

shocked.

If regular customers saw this kind of slogan, they would definitely start grumbling and complaining.

But new customers, drawn by the hype, find themselves unable to spend their money before they even have a chance to believe the post.

Who understands this feeling?

It's so frustrating, it's even more unsettling than being tricked.

“Look,” Zhang Yanping pushed the notebook back again:

"Isn't this solved?"

"To be a customer service representative, you need to be meticulous and bold. Some customers only want to hear what they want to hear, so you should be direct."

"Also, don't be obsessed with sales figures. You two are an assistant and a copywriter/customer service representative. Even if sales aren't good, the responsibility won't fall on your shoulders. What are you afraid of?"

"Just be respectful and polite."

"Next time, if that link is out of stock, just take it down. I know you want people to see positive reviews, but we're out of stock. What we need is production volume, not customer reviews."

What's the point of hanging it up?

The more regular customers watch, the harsher their complaints become. Isn't this just blatantly trying to entice them?

He gave me his guidance and shared all his experience.

Yun Duo has a lot of work experience, but this is the first time she has seen such a powerful client.

Holding the laptop, I exclaimed in amazement, "So this is how it can be done!"

Zhang Yanping immediately became smug:
"Absolutely! Your boss didn't have any customer service awareness at first, and he was very arrogant in doing business."

"I was much more rude back then than I am now."

Fortunately, because it was direct and had a rustic, rural feel, the various rural live streams that Qiaoqiao did in the early stages actually made it more memorable for everyone.

If something really upsets them, Xiao Mei and Xiao Li will comfort them, and that's usually enough.

It doesn’t work now.

With so many people around, even the slightest noise can easily be posted online. We don't lack customers, but we can't be unfairly blamed and smeared, can we?
What he said makes so much sense!
Yun Duo and She Min listened attentively, filled with admiration.

Although the matter was resolved, Zhang Yanping still privately went to several of Qiaoqiao's groups to say a few more words: "If you've managed to snag some good stuff, it's best not to promote it too much online. Otherwise, it'll be harder to get the goods, and we don't have that much production capacity. We'll end up being accused of 'hunting marketing,' which would be so unfair..."

He put on such an innocent and pitiful act that everyone, who were initially annoyed by the online buzz, immediately agreed with him.

That's all for now. We'll enjoy the good stuff ourselves. I'm not saying anything more.

I couldn't resist leaving a few more comments.

[The main thing is that we snagged such great stuff, if we don't show it off a bit, it feels like we're wearing fine clothes in the dark, it just doesn't feel right.]

Me too. We were having a barbecue in the yard, and I slathered on this mosquito repellent cream. I was the coolest person at the whole table. So many people asked me for the link during the meal, but they just couldn't buy it. You guys don't understand that feeling of satisfaction...

I don't understand, but I know you're happy now. Don't cry next time you can't get anything in a flash sale.

"Bro, what are you saying? If it weren't for these tens of thousands of boxes, I would never have been able to get one before..."

That's how desperate it is to be unlucky.

Meanwhile, the customer who posted the message, generating buzz but remaining anonymous, quietly watched the messages in the background, also silently reminding herself:

You can't post like that again next time.

Why post a long review on another platform?

What if we can't get our hands on this mosquito repellent cream next year because of the high demand?
She's a long-time fan and has personally witnessed that Qiaoqiao's family doesn't just plant whatever makes money; they do it based on their mood and circumstances.

But just as that thought crossed my mind, the courier knocked on the door and handed me another tightly packed cardboard box.

She then removed the foam inside, and a jar of pickled sweet potato stalks appeared before her, looking so fresh and clean!
Without hesitation, I checked the marinating time on the label, and it was exactly 8 days ago!
It's clear that once the time came, it was sent out immediately, without any delay!
She immediately lifted the lid, and a slightly sour and spicy smell rushed into her nasal cavity, making her mouth water.

But around 4 p.m., neither early nor late, should we try it or not?

If you were to try it, it would be hard to resist!
But this is pickled vegetables!

She comforted herself: It's okay to be one less pickled vegetable.

There was only one bottle, and Qiaoqiao had repeatedly told her not to use it for cooking, so she had to try the taste, right?
So he reached in with his chopsticks and immediately picked up a crisp sweet potato stalk.

The sweet potato stalks were a little too old; they weren't exactly tender and juicy, but rather had a slightly chewy texture.

However, because the skin has been simply peeled off, it doesn't have an unpleasant fibrous texture when chewed. On the contrary, because the old skin is slightly thicker, it has a special chewy feel and becomes more and more fragrant the more you chew it.

The more you chew, the faster your saliva is produced, and the more you want to have another bowl of rice with it.

Ouch.

I can't stop drooling, the more I chew, the more I drool.

The woman hesitated for a moment, then reached in with her chopsticks again:
"Just one more won't make a difference."

When the family members returned home from get off work, they found their wife and mother sitting at the dining table, each with a pair of chopsticks, staring at the simple pickled vegetable jar in front of them, looking like they were having a bitter and resentful internal struggle.

He couldn't help but laugh: "What are you doing? You guys eat first if you're hungry."

The two of them slurped their saliva again, and the woman with the long comment quickly picked up a sweet potato stalk with her chopsticks and stuffed it into her husband's mouth:

"So, should we pick out a few tonight to eat as pickles, or just stir-fry them with chicken gizzards?"

I think—

The husband paused in his chewing.

He chewed for a moment, then mumbled, "I think..."

What do you think?

He couldn't explain it, because it tasted so good even like this, so he couldn't resist asking for another one.

If it's already this delicious, what if it were stir-fried and served with chewy chicken gizzards and fragrant white rice or steamed buns...?

It’s so confusing!

His expression finally united, and the three of them were filled with bitterness and hatred, struggling with their own inner turmoil.

That same night, the familiar "Long Comment Sister" posted something new on her social media platform.

This time, there was no long explanation; all that was left was an empty pickle jar.

The other accompanying picture shows the last bit of steamed bun being squeezed between fingers and pressed into the bottle with all its might, as if it wouldn't let go of even a drop of leftover soup or vegetable juice.

Let's look at the text below—

[#PickledSweetPotatoSticks# I won't say much more, there was only one pound in total, and I ate it all in one meal. Now my heart aches, and I regret it so much..."]

New followers: ...

No, it's still that same store.

When did the pickled sweet potato stalks come again?
You can eat a whole can of this in one meal, that's fine! It's sour and spicy, perfect with rice, you guys have pretty strong tastes!

And why are there so many good things? Surely there's no limit to the quantity of these sweet potato stalks?
Then I rushed to the online store to take a look!
Okay...

Who on earth would pay attention to a shop that has absolutely nothing?

This link is grayed out, that link is grayed out, everything is grayed out.

What exactly is he trying to sell?
Do you still want to make money? (End of Chapter)