i have an electronics factory

Chapter 195 New Way of Development

From entering the Stardust after-sales center, the first impression is the "simple but not simple" design concept that Stardust Technology has always adhered to, followed by "professionalism", the service personnel are professional, and the operators are also professional.

Under Chen Zifan's high pressure + salary bundle, there will be almost no after-sales service of many brands with such a poor service attitude in the Stardust after-sales center. Even if there are one or two occasionally, it is just a personal behavior and will be dealt with immediately.

The service level is linked to the salary, and the Stardust after-sales center has a complete management + inspection system. Which employee would have trouble with the money?
In addition to service quality, the Stardust after-sales center will also use a large screen to display all the charging items. For example, a certain model has launched a new model with a better texture and durability.

Users who need it will naturally add money, but the free replacement protective film is actually enough.

The official after-sales activity of replacing the sodium-lithium battery is naturally free during the warranty period.

As we all know, from its debut to now, each model of Stardust Technology has been designed to be waterproof. If it is a general mobile phone repair shop, due to equipment and other reasons, it is difficult to restore the original state as long as the phone is disassembled.

But in the Stardust after-sales center, you don’t have to worry about this at all. What it looks like when you get it is what it looks like when you take it back. You can wash it with the tap as usual, take pictures in the swimming pool as usual, and use it however you want.

Even if water does enter, Stardust Technology is the least fussy. In many cases, it is caused by the users themselves.
On the contrary, after this set of procedures, many Stardust users feel "justifiable" and accept the "small favors" from Stardust Technology, and they will more or less spontaneously promote it.

This is how Stardust Technology’s after-sales reputation and word-of-mouth have grown. Take the current sodium-lithium battery as an example. Many users start from the after-sales center, and after making a request, they are arranged in a one-stop manner.

At most half an hour, the new sodium-lithium battery was replaced, and the fuselage was cleaned by the way, and a new film was replaced on the model that can be filmed.

If you can't paste it, there is no way...

You can't replace the screen assembly, can you?
This needs extra money~
In the Stardust community, many users who just came out of the Stardust after-sales center are also discussing this matter:
"Just changed the battery and it feels good!"

"No wonder it is said on the Internet that the after-sales service of Stardust Technology can do it. I tried it, and it is really the case."

"I think the best thing about Stardust's after-sales service is that no matter what needs users have (the premise is normal needs), and whether they are doing paid items or not, their attitudes will not make a difference."

"Isn't this the most basic?"

"Yup!"

"But everything is afraid of comparison..."

"Did you guys know? I was also very nervous when I first went there, and then I went to clean my phone every other month and do a 'full body health care'."

"It has to be your kid!"

"Ahem, is it true that you won't be beaten?"

"Don't worry! No, and every time I go, there will be free tea to drink, and there will be snacks on holidays..."

"It's just that the quality of the tea is not good. I don't know what's going on after drinking it. I always want to go to the toilet..."

"???"

"Let's be reasonable. If you drink too much tea, it's easy to go to the bathroom, okay?"

"Not only Stardust Technology, Xinghan Zhixing's after-sales service is also very good. If there is any problem with the Xinghan mini I bought online, I can make an appointment for door-to-door inspection, but the current after-sales staff is too small, and sometimes I can't make an appointment."

"The safety of Xinghan 001 is very serious..."

"I bought an XX brand car before, and the service attitude of the fourth son's store was terrible. I only realized the service gap after I bought Xinghan mini."

"It's no wonder that Stardust technology can rise so fast! Smartphones, new energy vehicles, and mobile phones, I have them. I don't think about cars for now. The shape of Xinghan 001 is a bit of a will-o'-the-wisp, and it doesn't fit my style!"

"What ghost fire? This is called a sense of technology!"

"Correct!"

Chen Zifan's original purpose of starting the Stardust Community has also been achieved. He does not require the Stardust Community to become a platform like a scarf, but at least it will allow Stardust users to have a place to discuss products freely.

In fact, the rise of Stardust Technology has nothing to do with after-sales service. After-sales services of some brands don’t care about their own consumers, and they are still sought after by countless people.

It's just that Chen Zifan has very high requirements for Stardust Technology, and it is impossible to control and kill it. He sells the product and walks away. If he wants to be "high-end", not only the product, but also the supporting brand and service must be done well.

With the upsurge of Xingchen mobile phone battery replacement, some Xinghan mini car owners couldn't sit still anymore, and asked in the Xingdust community, or directly called:

"And what about our batteries?"

The first batch of car owners still used the old lithium batteries, but this problem...Chen Zifan said at the beginning of the promotion that it is impossible to replace the old batteries directly after 8 years or 12 kilometers, right?
It's just that there are too many people asking, Li Yuan even sent the marketing department to explain it on the official account:
“购买2009年2月1日之前出厂的星汉mini、极星X车主无需担心，满足8年或12万公里其中一条，即可前往全国任意星汉直营店更换全新的电池！

The new batteries are all sodium-lithium batteries calibrated by Stardust New Energy. After replacing the batteries, the battery capacity, charge-discharge rate, and durability are all improved to varying degrees.

It should be noted that the time for car owners in different regions to replace the battery is also different, and some regions need to return to the factory for work, and the longest time is about 15 days..."

As soon as the announcement came out, countless consumers were finally relieved and continued to drive their Xinghan mini with peace of mind. There were also more new energy vehicles on the road, and they also wanted to replace their batteries as soon as possible!
Didn’t you see that some car reviewers used the new Xinghan mini to run a battery life of nearly 300km?
Who wouldn't be moved by this kind of improvement?

Of course, Xinghan 001 has the most momentum. The sales of this car on the first day after the Stardust press conference were not good, but the media started to publicize it comprehensively, and as soon as auto shows and test drives were held in various places~

The order volume of Xinghan 001 is increasing rapidly at an exaggerated level. On June 6, the order volume exceeded 20 units. In any year, this kind of sales volume is enough to become a "popular model".

It just needs a little time test, if the follow-up sales can be maintained...Xinghan 001 will definitely be the next "National Divine Car", among other things, it will be no problem to replace Tesla Edamame 3!
What's more, Tesla is still struggling abroad... Tesla's first pure electric sports car has received good feedback, but there are many minor problems. Musk is also actively trying new technologies and new product directions.

There is still a big gap from Tesla at its peak. At the same time, Musk has also noticed China's Xinghan Zhixing. As soon as Xinghan 001 was released, he sent people to prepare nearly a hundred cars for dismantling and research.

Chen Zifan is not afraid of their research. When they really research it, Stardust Technology and Xinghan Zhixing will have replaced it with brand new technologies and products. At least they can guarantee a two-year lead, and they will not be able to catch up.

The only problem that gave Chen Zifan a headache was:

There are too many people complaining about Xinghan 001 recently, not that there is any problem with the car, on the contrary, Xinghan 001 has completely subverted their perception of cars. They never thought that a car can do so many things.

To paraphrase what Li Yuan said in a recent interview in public: Xinghan's goal is to make the car no longer just a means of transportation!
Some shortcomings of new energy vehicles were strangled in the cradle by Chen Zifan before they were exposed. At present, only one of them can't run long distances, there are not enough charging stations, and they are being whipped repeatedly. There are almost no other problems.

The reason for their complaint is that the Xinghan 001 does not have as many custom options as the Xinghan mini. You must know that people have a psychology of seeking differences. Xinghan mini, look at Xinghan 001 again...

Although everything is good, it just lacks a little personality!How can you show your personality by driving the same car as others?Ever since, the number of complaints has gone up.

Someone even took out the Xinghan 001 that he modified in the Haishi Phantom game and posted it under the official account, and then output to Xinghan Zhixing:
"Such a handsome car! There are only two types of wheels? There are only ten colors? It looks like there are ten types, but in fact it is one color with matte and glossy versions. There are only five colors. The most outrageous thing is, There is no way to choose even the interior configuration and color scheme.”

As soon as the remark came out, it immediately attracted countless netizens to like it, and many people also complained about it. Xinghan 001 only made one version, there is no high or low configuration, and some functions may not be available to everyone. In their opinion It's better to have an introductory version.

There is also the issue of the interior. The interior of the Xinghan 001 is bundled with the color matching. It is not impossible to customize it, but the waiting period for the car will become longer.

Anyone who has ever bought a car knows that waiting for a car is the most difficult stage. Every night, I dream that it is my own car. Who can bear to wait for two months?

Many car owners who want to buy Xinghan 001 are still planning to change from Xinghan mini. They don’t like Polestar X. Xinghan 001 is attractive enough, and they like it very much, but it lacks some personalized elements.

Chen Zifan was speechless. As far as he knew, during the period when Xinghan Mini was vigorously promoting "modified cars", the original car sold the best, accounting for more than 70% of Xinghan Mini's sales. What does this mean?
How can most people have the time to engage in personality?
In other words, they want both individuality and the price of the original car. After Xinghan mini cut off the personal customization service, there are so many people who need personalization. If this is the case, then come~

It is definitely impossible to produce high and low configuration versions, although this is indeed more in line with market laws, covering a wider range of prices, and sales will increase a lot.

But Chen Zifan still won't come out. If you have to ask one reason... that is, in his opinion, the current Xinghan 001 is in a "complete" state, and he can't do it by reducing the allocation to cater to the market, and he doesn't want to use this method.

Then we can only start from other aspects, but Chen Zifan will not listen to the opinions of netizens to build a car, he will first inform Li Yuan and ask them to do market research.

Stardust Technology still has no shortage of designers, and there are as many customized parts as possible. Considering these, it is better to consider whether your wallet can handle it~

Chen Zifan can understand it, after all, the new car has just come out, and after Xinghan 001 is sold for three to five years, no one will bother with these things.

No matter how good-looking the appearance is, in the end, it is necessary to return to the driving and use of the car itself. People will always change. I was so happy before picking up the car that I couldn’t sleep for the first time. Driving, all kinds of disgust, and finally returning to my heart...

After solving this matter, Chen Zifan turned his attention to the charging station again. The popularity of charging piles and charging stations before was relatively slow. One of the main reasons was that the charging stations were all officially contracted.

It has to cooperate with the actions of local officials. It is normal to have low efficiency, and how long has it been since new energy vehicles came out?It is already a good progress to cover mainstream first-tier cities, and the progress is considered fast.

Originally, Chen Zifan thought that he would continue to follow this model in the future, but soon he found out that he was wrong. The next charging station will adopt a new development model, which is very similar to the gas station ten years ago.

Individuals can also invest in building charging stations.

Of course, not everyone has investment qualifications, and a lot of capital is needed. But from a long-term perspective, investing in charging stations is like a gas station. It will be upgraded and maintained every few years.

It's not a big deal either...

After all, there is Stardust Technology behind it to provide technical support, but it is not as profitable as a gas station, and the site required is relatively large. Once the new development method is launched, the number of charging stations will definitely increase.

The price increase of electricity is also an inevitable trend. Chen Zifan estimated that if charging stations can be covered in "cities" all over the country within three years, the price of electricity will rise to at least 0.8 to 1 yuan per kilowatt-hour, and some commercial areas will be even higher.

Even so, the cost of using new energy vehicles is much lower than that of fuel vehicles, which is an inherent advantage, unless one day the electricity bill also skyrockets...

But that's clearly unlikely.

At the same time~

Haicheng officials also issued a lot of announcements in one breath after going through many meetings, large and small.

The first is road construction. From August to December, Haicheng will enter the second stage of road construction. Last year, the main road was built. This year, some secondary arterial roads will be rebuilt according to the plan. The overall traffic will be more convenient.

As for the viaduct, I guess we have to wait a little longer. The viaduct and urban expressways are temporarily unusable these days, but the main reason is not that they can be used or not, the main reason is that we really don’t have the energy to do it...

The construction teams of Shacheng and Haicheng were in charge of road construction. The two cities have been cooperating very closely recently. The expressway that Chen Zifan envisioned is also under planning. This is a nearly 300km direct expressway.

And it is very likely that the surrounding cities will also be brought along, which is a good thing for Xinghan Zhixing. Their new energy vehicles can continue to open up the market, and at the same time, they will continue to squeeze the living space of some fuel vehicles.

(End of this chapter)