Forty has a hurdle

Chapter 154 The New Supervisor Arrives

More than ten minutes later, the good news came that Mr. Wen agreed to the male guest's request and agreed that Zhao Hongming would be his tour guide, and the male guest also rented a yacht for tomorrow.

Everything went very smoothly.

Both Luo Lehong and Zhao Hongming were very happy. They could each get a certain amount of extra money because of the completion of this matter.

Especially Zhao Hongming, if he didn't come to take over the job, he wouldn't be able to earn this extra money.

Therefore, after getting the good news, the lack of sleep and low mood caused by the work shift has already been revived with full blood.

The two looked at each other and smiled, and continued on duty.

On the second day, Zhao Hongming appeared in the hotel in good spirits after undergoing a refreshment.

Under his leadership, the male guests boarded the yacht waiting at the dock.

Facing the morning sun, we started our day trip.

A relaxing and comfortable day passed with Zhao Hongming's wonderful explanation.

Lin Feng finally came back from the hospital and returned to his post, and Zhao Hongming was also freed from the torment of being on duty.

It was finally his turn to rest, and he finished his breakfast at home. A notification from the WeChat group made Zhao Hongming rush to the hotel again.

Today, the new supervisor sent by the headquarters will arrive, and Mr. Wen requires all employees to attend the welcome ceremony.

In the spacious conference room, the employees were all whispering, guessing what kind of person the new supervisor would be.

After waiting for more than ten minutes, Mr. Wen and another man arrived late.

However, when Zhao Hongming and Luo Lehong saw the face of this new supervisor clearly, they couldn't help being stunned.

This new supervisor was surprisingly the male guest they had received two days ago.

"Hello, everyone, my name is Xia Yang, and I'm the new head of the protocol department!"

Xia Yang bowed slightly to the employees sitting below with a smile on his face.

After briefly introducing his name, Xia Yang sat down.

Wen Shan picked up the microphone and began to introduce Xia Yang's resume to the employees.

If you don't listen, you don't know. Although the new supervisor looks very young, he is a graduate of a famous hotel management university abroad.

"Brother Zhao, have you seen it? It must have been plated with gold. Maybe it will go to the group headquarters in a few months."

Jiang Xiaowei nudged Zhao Hongming with his elbow and said in a low voice.

"Well, it should be."

Zhao Hongming deeply believed that this Xia Yang should really come to Gilded, because he has been abroad, so coming to Ziyi is just a process of adaptation.

Otherwise, according to his qualifications, it would definitely not be as simple as being a department head. To do it is to be Wenshan's position, which is worthy of his education and qualifications.

After Wenshan introduced Xia Yang, he made a brief summary of the hotel's recent work.

"That's it?"

After speaking, Wen Shan looked at Xia Yang.

"Mr. Wen, I want to leave the concierge staff alone to say a few words."

Xia Yang's posture in front of Wenshan was very low, and his smile was very sincere.

"Ah, okay, you continue, the people in other departments are dismissed."

Wen Shan said indifferently.

With a bang, except for the people from the concierge who stayed in the conference room, everyone else left completely.

"It's over, it's over, Lao Zhao, I just received a tip of 100 yuan from the supervisor, and I will pay you back"

Taking advantage of the crowd leaving, Luo Lehong also squeezed to Zhao Hongming's side, and said with some trepidation.

When Luo Lehong mentioned this, Zhao Hongming also thought of this. Didn't he take Xia Yang to stroll around Longquan Lake for a day?

"My colleagues, hello everyone, there are some circumstances to keep everyone here, so let me explain to you first, so as to make psychological preparations for the future departmental reform.

Some colleagues may have recognized me. In fact, I checked into the hotel as an ordinary guest two days ago to experience the services of our concierge department.

In general, this experience has both "surprises" and surprises. "

With that said, Xia Yang looked at Zhao Hongming and the others.

Others also noticed Xia Yang's gaze.

I couldn't help but feel drums in my heart, and they all guessed that Zhao Hongming and others might be set on fire by Xia Yang, the new official.

Sure enough, Xia Yang said, "Let's talk about the tips first!

Tips are very popular abroad, and are even an important source of salary for some hotel staff. "

Xia Yang talked eloquently, without any particular change in tone.

"However, in our country, especially in a small town like our Jiangcheng, guests are not very aware of tipping, so in our domestic hotel industry, a large part of the hotel industry actually does not allow employees to forcibly ask for tips from guests.

Forcibly asking for a tip, in the eyes of the hotel, is an act of extreme disrespect to the guests. "

When Xia Yang said this, big beads of sweat began to ooze from Luo Lehong's forehead.

On the day he received Xia Yang, when he sent Xia Yang's luggage to the room, he did not leave the room directly as before, but stood at Xia Yang's door with a smile, waiting quietly.

Xia Yang didn't say anything at the time, but after looking at him in surprise, he took out a hundred-yuan bill and handed it to Luo Lehong.

After receiving the hundred-yuan bill, Luo Lehong politely left the room and closed the door.

Generally speaking, domestic customers are used to calling the waiter if they want to give a tip after the waiter has left.

But after Luo Lehong bid farewell to Xia Yang, Xia Yang didn't say anything, so he reminded Xia Yang in this way.

Judging from Luo Lehong's actions, he didn't make any big mistakes. The guests either realized the reason for his actions, or they would directly open their mouths to drive them away.

But no matter what kind of attitude it is, in fact, this kind of behavior will leave a bad experience in the hearts of the guests.

Because of this, when Xia Yang mentioned the issue of tips now, Luo Lehong seemed a little panicked.

"So, I remind our employees not to blindly imitate some actions of foreign hotel waiters. Every action you make must conform to our domestic and local actual conditions."

As for the tip, Xia Yang said so much, until he finished speaking, he didn't say anything about Luo Lehong's request for a tip.

Although several people here know that the person Xia Yang is talking about is Luo Lehong, but since the leaders criticize without naming names, they will naturally not gossip.

After talking about the tip, Xia Yang cleared his throat, and continued: "Our concierge department can be regarded as Crouching Tiger, Hidden Dragon. Although the tip question makes me a little disappointed, there is one person who really surprised me."

"Zhao Hongming, the foreman of the concierge department, I was wondering why a 40-year-old can still work as a doorman in a hotel, but he told me with practical actions that people should not be judged by appearances"

This time, Xia Yang directly called Zhao Hongming's name.

And Balabala talked a lot about how Zhao Hongming received guests and how to recommend the business of the hotel. Finally, Xia Yang concluded: "Other people should learn from Zhao Hongming, how to make guests accept your recommendation willingly, how to make guests accept us Other business expansion of the hotel."

Hearing that the new supervisor spoke highly of Zhao Hongming, the others all nodded secretly, deeply appreciating it.

Only Lin Feng and Li Ying looked very ugly.

"However, although Zhao Hongming has done a good job in expanding his business, he is a bit negligent in his work.

1. Even if you get in touch with the night shift and mid-shift due to shift shift, this cannot be an excuse for you to sleep in the lobby.

2. Smoking is not allowed when on duty, which is clearly stipulated in the hotel's work regulations.

Especially the problem of smoking, if you meet a guest who doesn't like the smell of smoke, when you walk in front of the guest, you will be greeted with a strong smell of smoke, which will make the guest very disgusted. "

When Xia Yang started to talk about the work regulations that Zhao Hongming violated, his tone gradually became stricter.

"As the foreman of the concierge department, not only did you fail to lead your employees to abide by the work regulations, but you also took the lead in violating them. This is a very serious matter.

Therefore, according to the hotel's regulations, Zhao Hongming's deducted [-] from this month's bonus, and Luo Lehong's deducted [-]. "

When talking about this, Xia Yang stared closely at Zhao Hongming and Luo Lehong.

"no comment."

Zhao Hongming felt helpless for a while, he knew that he might be the chicken to be killed by the new supervisor.

But I didn't feel very disgusted. After all, what Xia Yang said was the truth, and there were indeed these regulations in the hotel's rules and regulations.

It’s just that when Wenshan was here, he turned a blind eye to these systems. After all, people are not machines, and they will inevitably make mistakes.

Looking at Xia Yang's posture, I'm afraid the days to come will be sad.

The other people obviously realized this, and their faces changed.

Only Lin Feng looked gloating.

"no comment."

Seeing that Zhao Hongming readily agreed, Luo Lehong naturally did not dare to lag behind, and quickly replied.

"Well, the days to come are still long. Starting from this week, those who are not on duty every day must come to the hotel. I will take you with me personally and re-learn the hotel's rules and regulations."

In the end, Xia Yang said a word, which immediately made all the concierge staff wilt like eggplants beaten by frost.

To learn this thing, if you learn what you like, then needless to say, everyone's enthusiasm is very high.

It's just that if you learn the rules and regulations, you won't be so active, and it still takes up your rest time.

For a moment, the hearts of all the staff in the concierge department were filled with resentment.

"It's all Zhao Hongming and Luo Lehong's fault. It's because of them that the supervisor forced us to learn some system."

Lin Feng muttered in a low voice.

This statement of his was actually accepted by some other people, and the way they looked at Zhao Hongming and Luo Lehong couldn't help but change.

(End of this chapter)