Forty has a hurdle

Chapter 155 Change
Learning is a painful thing. The concierge staff seem to have returned to their school days and recite the hotel's rules and regulations in the conference room every day.

Xia Yang would pick someone up to answer questions every once in a while.

However, the questions he drew were not entirely about rules and regulations.

He will simulate the situation that will happen between the guests and the staff, and then let the staff solve the problem, and he will give everyone a score based on the staff's answer.

This novel way makes the employees who are studying very afraid, for fear that they will be drawn.

Of course, it is useless to be afraid, what should come will always come. Basically, after three days, every employee has experienced one or two scenario simulation questions.

The effect was not very good. Many people stuttered when answering the questions, indicating that they had no solution to the problem in their minds.

The same is true for Zhao Hongming, who went through two questions, one pass and one fail.

He didn't have any objection to this result, but was full of curiosity about the new Director Xia.

He can feel it, people have real materials.

After so many days of study, not to mention anything else, he has already memorized the rules and regulations by heart.

After adding the scenario simulation, Xia Yang will give the best answer, and these answers are often beyond Zhao Hongming's expectations.

He felt that although the study in the past few days had been a bit hard, in general, his professionalism as a hotel waiter had really improved a lot.

There are even some things that can be extended to the reception of people and things in daily life.

Manager's Office.

"Mr. Wang, what's the situation with Xia Yang? Does the headquarters have any opinion on me? This guy is too strong.

He has only come to the hotel for a few days, and he has come up with some tricks. He has made it difficult for me as a manager to do so! "

Wen Shan's complexion was very bad, and he complained to the phone.

"Old Wen, don't worry too much, as far as I know, the headquarters is very sure of your ability, otherwise they wouldn't push you to this position.

You don't have to worry about Xia Yang's affairs, he can do whatever he likes, you just need to do your own thing well, anyway, it's just a word, your position will not change, but don't stand in his way! "

Mr. Wang on the phone advised.

Wen Shan was taken aback for a moment, this sounds a bit wrong!
"This Xia Yang, does he have a background in the headquarters? That's not right! I haven't heard that any boss in the headquarters is always named Xia."

He thought in his heart.

"Old Wen, in short, you just listen to me. Don't think too much, just be your manager well. Xia Yang, if you get results, it's not considered your good leadership in the end! Even if he can't do it. Come on, you have nothing to lose!"

Mr. Wang heard that Wenshan was silent, and said one more sentence.

"Well, I see."

Wen Shan's heart moved, and he said.

In the past few days, he felt a little uncomfortable with Xia Yang's behavior in the concierge department.

Although Xia Yang didn't name Wenshan in some of the things he said in the training, Wenshan felt that Xia Yang's conspiracy was not small. After all, Wenshan was promoted from the concierge department.

If Xia Yang completely negated the previous work of the concierge department, wouldn't that also negate Wen Shan's hard work in the concierge department over the years?

That's why today's call came about.

"By the way, what happened to the thing I told you last time? Have you dealt with it? My friend has asked me several times."

Mr. Wang mentioned another matter on the phone.

Hearing Mr. Wang's words, Wenshan couldn't help but feel a little overwhelmed.

"Mr. Wang, it's not that I don't want to do it! This matter is a bit difficult to deal with. Zhao Hongming is now the foreman of the concierge department, and his foreman was promoted by Mr. Xu himself before he left. If I drive people away now, Mr. Xu will I'm not good at explaining!
Give me some more time, give me a buffer period first, after a while, I will definitely help you with this matter. "

Wen Shan couldn't help pleading.

"Well, what you said also makes sense, since it was Lao Xu who personally mentioned it, it didn't take long, and it's really difficult for you.

You can wait for a while, but there is one thing, this person must leave, I promised my friend, if I can't even handle this, I will really be ashamed to see him in the future! "

Mr. Wang pondered for a while, but agreed to Wenshan's request.

The two chatted for a few more words before hanging up the phone.

After putting down the phone, Wen Shan made himself a cup of tea and drank it shallowly.

It's a bit complicated in my heart.

He was the one who led Zhao Hongming into the hotel at the beginning, and in this short period of more than a year, he also watched Zhao Hongming grow up rapidly.

Although he also took this Zhao Hongming to block the gun before, it is understandable that Zhao Hongming has really made a lot of achievements in this year.

Otherwise, Mr. Xu would not have promoted him before he left.

Recently, he also heard about Zhao Hongming being punished by Xia Yang, but at the same time, he also heard that Xia Yang admired Zhao Hongming.

But why did Zhao Hongming offend the friend of the headquarter leader?

Wen Shan asked several times, but Mr. Wang didn't reveal who Zhao Hongming had offended.

He estimated that it might be because of the hotel, otherwise, according to Zhao Hongming's personality, he would not intentionally offend anyone.

"Hey, people who really want to do something will always be denied and attacked by others. If that's the case, then it's better to change to "

Wen Shan had so many thoughts in his mind that he couldn't help but think of the person who would replace Zhao Hongming as the foreman after Zhao Hongming left.

It's just that this guy is used to wandering around, so don't be caught by this Xia Yang, otherwise you won't be able to talk.

After thinking wildly for a long time, Wen Shan got up irritably and went straight out of the office.

Two weeks passed quickly, and some guests who often come to Ziyi Hotel were surprised to find that the enthusiasm of the hotel staff seemed to be much higher than before.

It seems that their professional quality has also improved, which can be seen from their speech, eyes and movements.

Quite a number of guests have written messages in the guestbook at the front desk of the hotel, and all of them have given good comments on the service work of the hotel.

In the past few days, seeing the refreshed mental state of the employees, Xia Yang finally had a smile on his face.

To be honest, hotel service training in a small place like Jiangcheng is actually much more difficult than in a big city.

There is still a big gap between the service awareness of these waiters and those in big cities.

After putting in so much energy, Xia Yang felt that it was already very good to be able to see the current results.

Back in his office, Xia Yang turned on the computer.

Click to open a folder, and there is a document in it.

I saw that the document contained the performance records of all the employees during the training these days. Under each employee's record, Xia Yang gave some comments.

He found Zhao Hongming's name, and wrote in red letters behind the name, "It's a bit old, but it has great potential. Regardless of age, you can focus on training."

After writing these words, he wrote after Lin Feng's name, "Young, innovative and can be cultivated."

Looking at the names of the two, Xia Yang fell into deep thought.

After these days of contact, he could clearly feel that the relationship between these two people in the concierge department was the most tense.

However, the potential of the two of them is also the best in the concierge department.

In people's social activities, it is normal to have conflicts, as long as the personal conflicts do not affect the work of the hotel, in fact, Xia Yang can turn a blind eye to this situation.

However, Xia Yang is the kind of personality who pursues perfection. The seemingly inconspicuous conflict between the two may one day turn into a powder keg. After the explosion, the hotel's image may be damaged.

This is unacceptable to Xia Yang.

"Let's see who makes the mistake first!"

Xia Yang took a pen and wrote a few words on a piece of white paper.

(End of this chapter)