From selling box lunches to becoming a famous Chinese chef
Chapter 441 Warning to Service Staff
The next morning, it should have been a morning like any other for the service staff at Huiquanlou.
During this period, the service staff of Huiquanlou have been very respected among relatives and friends.
Even some young service staff would have their families tell everyone that they were working at Huiquanlou.
When my family members publicized it, they were also filled with pride.
I especially like to see the surprise on the other person’s face when he hears that he works at Huiquanlou.
Then I heard the other party say: "Your daughter is really capable. Everyone knows that Huiquanlou is one of the best restaurants in Quancheng. I heard that the salary is very high."
These words really made the family members of the young service staff who were spreading the word feel very happy.
In the past, most of them were embarrassed to tell others that their children worked as waiters in Huiquanlou.
But it is different now, after Huiquanlou was listed as the Overseas Chinese Shandong Cuisine Tasting and Exchange Base.
After some publicity in newspapers and on television, it became the focus of many people's after-dinner conversation.
During a TV interview, a service staff member accidentally revealed the salary and benefits, which made many people feel that being a service staff in Huiquanlou is a good job.
The name of the Key Overseas Chinese Shandong Cuisine Tasting and Exchange Base is still very intimidating, and gives many people the feeling that they are working as service staff in some department.
Of course, there is recognition from family members, as well as publicity and bragging outside.
Plus all kinds of flattery from some people around me.
This gives the young service staff in Huiquanlou a sense of superiority.
A sense of superiority will lead to arrogance towards customers.
This morning, when all the waiters and waiters arrived at Huiquanlou one after another.
Feng Zhengming and He Yunqing waited for them to change into their work clothes and line up.
From how quickly everyone changes their clothes in the morning and how they line up, it's not hard to see their love for this job.
This "love" may come more from the sense of superiority that Huiquanlou has gained due to its recent fame.
It may also be due to the considerable salary that Feng Zhengming offered them at Huiquanlou.
You know, the salary that Feng Zhengming pays to ordinary waiters in Huiquanlou is basically equivalent to the salary level of ordinary technicians in the factory.
This salary alone is enough to make many people envious.
This has also become one of the things that service staff are proud of when they are outside.
Feng Zhengming was quite satisfied with the speed and attitude of everyone lining up in the morning.
So he just got straight to the point.
"Today I want to talk about something. I found that some people were arrogant when serving customers in the lobby. They were disrespectful to customers and even took the initiative to greet them after the customers called for a long time.
I know that Huiquanlou is now quite famous, and it should make everyone feel honored to work in Huiquanlou.
But I still have to say that you should not forget your responsibilities. Your job is to respond to customers in a timely manner and not show arrogance in your attitude.
Reasonable requests from guests must be responded to in a timely manner.”
Feng Zhengming's straightforward remarks made everyone present a little panicked.
This was the first time that everyone saw Feng Zhengming act so serious.
In the past, Feng Zhengming was always very kind to everyone.
In comparison, most service staff are actually more afraid of He Yunqing.
Including the eldest sister who is the head waiter, she is also afraid of He Yunqing.
Because He Yunqing would get angry directly and always scold them for anything they did wrong.
He Yunqing did not speak today. Feng Zhengming spoke so harshly to everyone, allowing everyone to see another side of the young boss Feng Zhengming.
Feng Zhengming said seriously, "I originally wanted to pick out a few people with serious problems today and have Uncle He fire them directly to sound a wake-up call for you."
This sentence was really explosive to everyone.
Are you really going to fire someone?
At a time when Huiquanlou was becoming more and more famous, being fired from Huiquanlou would not only mean losing your job, but would also be embarrassing in front of family and friends.
Then everyone heard Feng Zhengming continue speaking.
"But seeing the spirit of everyone coming here this morning, I can feel that everyone really likes Huiquanlou. No matter what your intentions are, I think everyone is willing to stay in Huiquanlou and continue working."
This time, as soon as Feng Zhengming finished speaking, the foreman immediately said, "Yes, boss, we are all willing to work hard in Huiquanlou."
Everyone also expressed their opinions and said they were willing to work hard at Huiquanlou.
Feng Zhengming nodded and said, "If you are willing to stay in Huiquanlou and work hard, I will make it clear in advance.
Next, I will set up a customer complaint book. If anyone receives repeated complaints about service, don't blame me for being ruthless.
I had no choice but to let him go after receiving multiple complaints from customers, and neither Huiquanlou nor Fengjia Ganfanpu would employ him again."
Feng Zhengming put it very bluntly.
Apparently, he didn't impress the service staff with the ideal of improving their cooking skills as he did the people in the kitchen.
This kind of straightforwardness is also very useful for service personnel.
After Feng Zhengming's straightforward warning this morning.
Next, through observation, he indeed saw that the service staff's attitude was no longer arrogant.
Everyone returned to the state when Huiquanlou first opened.
The service staff will greet every customer with a smile.
Whether it is a customer in a service room or a customer in the service hall, the service staff will respond promptly.
The key is that under the leadership of He Yunqing and the head waiter, the service staff gradually mastered how to recommend dishes to customers.
In fact, recommending dishes also requires a lot of skills.
Recommendations should be made based on the identities of the different guests and their needs for entertaining guests.
For example, customers who book private rooms are usually big bosses.
Many times they hold business banquets.
The main purpose is to make the invited guests more satisfied.
When recommending dishes to them, Feng Zhengming usually focuses on the special dishes given on that day.
Sometimes the boss of the private room who entertains guests does not order any big dishes.
They will recommend some of Huiquanlou's more signature dishes to the other party, which can make the boss's entire banquet look impressive, allow the guests to taste the specialties of Shandong cuisine, and not make the boss lose face.
However, this approach may not be able to be completely applied to customers in the hall.
Customers in the lobby of Huiquanlou usually cannot order as freely as the owners of the private rooms.
Many of them may want to be careful with their budget when they come to Huiquanlou to entertain guests.
When recommending dishes to them, you should avoid recommending dishes that are too expensive or too homely.
Usually when Feng Zhengming prepares special dishes every day, he also takes into account the needs of the guests seated in the hall and prepares several special dishes suitable for the hall customers. These dishes will not make people lose face, and they can taste the unique craftsmanship of Feng Zhengming and Huiquanlou, but they are not very expensive.
As for some of the home-cooked dishes on the menu, the service staff will guide and leave it to the guests in the hall to order them themselves.
In this way, the price of a banquet in the hall will not be very high, and the host will not lose face.
Even if several people pool their money together, each person can contribute less and still enjoy a satisfying meal.
These are the experiences that He Yunqing learned from his master when he was a waiter apprentice.
This experience has played a very good role in Huiquanlou today.
Feng Zhengming sounded the alarm for the waiters and also suppressed the impetuous hearts of everyone in the kitchen.
Huiquanlou's business continues to flourish.
It has become a restaurant that is often mentioned and praised in Quancheng.
In the past, people would compare Huiquan Tower with Jubin Garden and Taifeng Tower.
I think Huiquanlou is already a success if it can catch up with Jubinyuan and Taifenglou.
Now when people mention Huiquanlou, they will say the above sentence.
"How can Jubinyuan be compared with Huiquanlou? They are doing all these messy things, and it's getting worse and worse."
So the three major restaurants in Quancheng are Jufengde, Jubinyuan and Taifenglou.
It has become what it is today: Jufengde, Huiquanlou and Taifenglou.
The end of Jubin Garden made Feng Zhengming feel sad from time to time.
After all, it has only been a short time since Master Wang left Quancheng.
I thought that the meal before Master Wang left would make Jubinyuan and Cheng Guosheng truly realize the problem, face it, and then correct it.
Unexpectedly, the departure of Master Wang made the owner of Jubinyuan and Cheng Guosheng feel like their shackles were completely released.
They finally changed Jubin Garden in the way they thought was the most trendy and fashionable, just as they had imagined.
Although the changes that Jubin Garden has undergone today will be criticized behind the scenes by the traditional people of Quancheng.
But Jubinyuan did use its own way to make his business better than before.
Because of those relatively novel changes, it also attracted some young people who pursue fashion.
So it is hard to tell whether Jubinyuan is a restaurant or a nightclub.
That day, Feng Zhengming closed Huiquanlou in the evening, packed up everything and walked out.
I ran into an unexpected figure at the door of Huiquan Building.
"Zhu Xu?" Feng Zhengming took the initiative to call out to the other person after seeing him clearly.
Zhu Xu was hesitating in front of the door of Huiquan Tower. When he heard Feng Zhengming calling him, he suddenly raised his head and saw Feng Zhengming standing in front of him.
Before Zhu Xu could organize his words, Feng Zhengming said with a smile: "Long time no see. You just got off work so late? I just finished my work here too. How about we go to my dry rice shop for a drink?"
At this moment, Feng Zhengming was like an old friend.
This made Zhu Xu even more confused about how to start the conversation.
After hesitating for a moment, Zhu Xu nodded to Feng Zhengming.
"Okay, let's have a couple of drinks together."
Feng Zhengming borrowed a bicycle from someone in the kitchen of Huiquanlou for Zhu Xu, and the two of them rode their bicycles together to Fengjia Ganfanpu.
Along the way, Zhu Xu kept thinking about how to talk to Feng Zhengming? What should he say to him?
As a result, Feng Zhengming kept chatting with Zhu Xu along the way.
"The changes you've made to Jubin Garden are quite interesting. I heard that during the day it feels like a trendy little restaurant for couples, and at night it's like a dance hall with all the lights and partying. I heard the business is pretty good."
After being talked to like this by Feng Zhengming, Zhu Xu was even more at a loss as to how to start the conversation.
He lowered his head and pedaled his bicycle, and could only respond: "Not bad, not bad."
Feng Zhengming continued the conversation: "The boss of Jubinyuan is really bold and daring. There should be no such restaurant in Quancheng. Jubinyuan is the first to try it."
"Yeah." Zhu Xu could only respond again.
Throughout the rest of the journey, it was basically Feng Zhengming who took the initiative to talk to Zhu Xu, and all they talked about was Jubin Garden.
Zhu Xu could only respond with a few words, having no idea how to have a deep conversation with Feng Zhengming.
When we arrived at the restaurant, it was the busiest time for midnight snacks.
Feng Zhengming helped to clear the tables first, and also took orders for several tables of guests. He even went in and brought some of the guests' orders to the table.
Zhu Xu watched Feng Zhengming busying himself from the side, his eyes full of admiration.
At the same time, in Feng Zhengming, Zhu Xu seemed to see again what a chef should be like.
After finishing his work, Feng Zhengming found a table and asked Zhu Xu to sit down with him.
"I'm sorry, it's busy here at night. Nowadays, people are willing to go out for a midnight snack. There are many young people who go to Jubin Garden for a midnight snack, right?"
Zhu Xu smiled and said, "It's okay. Uncle Feng even cleared the table and greeted the guests himself. I didn't expect that."
Feng Zhengming laughed: "Hahaha, how can I avoid doing my own business?"
Asked Zhu Xu what he wanted to eat?
Zhu Xu was too embarrassed to order anything, and just said, "I've already eaten, just eat anything."
Feng Zhengming simply ordered the grilled skewers that are the evening special of the dry rice shop.
Then he went to get a small barbecue stove, lit it up, and put the skewers on it to grill.
After the skewers were served, he poured a glass of beer for himself and Zhu Xu respectively.
They both raised their heads and drank the first cup.
After finishing the first glass, Feng Zhengming stared at Zhu Xu and spoke directly to the point.
"You came to me because you want to leave Jubin Garden? Do you want to have sex with me?"
"Cough cough cough..." Feng Zhengming's straightforward remarks choked Zhu Xu.
I coughed for a long time before I recovered.
Zhu Xu looked at Feng Zhengming in disbelief.
But before he could speak, Feng Zhengming said directly again: "If you want to leave Jubin Garden and come to work for me, you should get familiar with the dry rice shop tonight and work in the dry rice shop now."
Along the way, Feng Zhengming's outspokenness made Zhu Xu completely unable to cope.
Now that this has been said, Zhu Xu grabbed the glass in front of him and drank the beer in the glass.
Zhu Xu then stared at Feng Zhengming and said, "Uncle Feng, I really admire you for being able to stick to your own things. I also admire you for being able to run Ganfanpu and Huiquanlou so well."
Feng Zhengming smiled and asked, "Do you know why I can do it well? Why can't your master and others do it?"
Zhu Xu was surprised and shook his head after a moment's pause.
"Because I listen to my master more than your master does."
This sentence completely confused Zhu Xu. (End of this chapter)
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