Siheyuan: Starting as a Chef Apprentice

Wang Jianye was very excited: "Really? That's great! We are honored to have this opportunity."

On the day of recording the program, Wang Jianye made careful preparations and led the chef team to demonstrate the production process of each special dish.

The host praised the dish highly in front of the camera: "Look, this dish of 'Xuzhou Sauce Braised Qingdao Prawns' combines the richness of Xuzhou sauce and the freshness of Qingdao prawns, which is really mouth-watering.

There is also this "earth pot mixed fish", the unique cooking method makes the mixed fish shine with a different flavor.

Boss Wang Jianye perfectly blended the Xuzhou flavor with Qingdao seafood, bringing us a feast for the taste buds.”

After the show was broadcast, Wang Jianye's restaurant became famous.

Food lovers from all over the country flocked to the restaurant, and the restaurant business became even more booming.

……

In Qingdao, a city full of maritime atmosphere, Wang Jianye's restaurant has become famous near the bustling pier.

In the restaurant, the chef team brought by Xuzhou and the local waiters from Qingdao were constantly in friction in their daily work. The conflicts were like reefs hidden beneath the calm lake, colliding and creating fierce splashes from time to time.

Every evening before opening, the restaurant kitchen is always busy.

The Xuzhou chefs are preparing the ingredients in a hurry with skillful and quick movements. They are used to a high-intensity, fast-paced working style. Everyone seems to have a precise clock in their heart and every second counts.

The flame on the stove roared, the spatula was stirring rhythmically in the pot, and oil smoke filled the entire kitchen.

"Why hasn't this dish been served yet! Can you be faster? The customers are waiting!" A chef from Xuzhou loudly scolded the waiter who was serving the dishes.

His forehead was covered in sweat and his eyes were fixed on the dishes that were about to be cooked on the stove, and he was extremely anxious.

Xiao Li, a young Qingdao local waiter, was frightened by the sudden rebuke, his face full of grievance, and he muttered softly: "I'm already very fast..." However, his voice was drowned out by the noisy kitchen noise and no one heard it at all.

Local employees in Qingdao are becoming increasingly dissatisfied with the intensity of work and the way they get along with others.

In their view, the requirements of Xuzhou chefs are too demanding.

After work, everyone gathered in the rest area to chat and couldn't help complaining.

"They push us every day. It feels like a war. Who can stand it?"

Xiao Liu, a young waiter from Qingdao, frowned and looked depressed.

"That's right. Moreover, this 'militarized' management style is not humane at all. We are not robots!" another waiter, Xiao Zhang, echoed, with helplessness in his tone.

Not only that, in terms of communication style, Xuzhou chefs are straightforward, which often makes Qingdao local employees feel uncomfortable because they express themselves too directly.

The relatively tactful communication style of Qingdao local employees seemed too "slow" in the eyes of Xuzhou chefs.

During an exchange in the employee WeChat group, the two sides began to compete secretly because of their different understandings of a simple notice.

The chef sent a message: "There are many guests tonight, everyone please be quick and don't make any mistakes."

Xiao Wang, a local waiter in Qingdao, replied: "I know, I'll try my best."

The Xuzhou chefs considered this a negative attitude, so someone immediately responded: "What do you mean by try your best? You must do it well!" The atmosphere instantly became tense.

As the overall team atmosphere became increasingly tense, a critical point of conflict arrived.

At a wedding banquet, the hall was packed with guests and laughter could be heard everywhere.

The waiters were busy shuttling between the tables, serving the guests.

During an inspection, a Xuzhou supervisor discovered that a local waiter, Xiao Sun, did not replace the bone dish in time.

The wedding banquet is a grand occasion, and every detail of the service is related to the reputation of the restaurant.

The Xuzhou supervisor was immediately furious. In front of many guests and other waiters, he criticized loudly: "What's wrong with you! In such an important occasion, you can't even provide such basic service!" Xiao Sun's face turned red instantly and tears welled up in his eyes.

He lowered his head, not daring to look his supervisor in the eye, feeling both ashamed and annoyed.

When the Qingdao local waiters around saw this scene, they all felt that the Xuzhou supervisor was too strict and did not give people face.

The already accumulated dissatisfaction exploded in an instant like a lit powder keg.

After get off work, local employees in Qingdao sat together, and the atmosphere was depressing and heavy.

"This is too much. Is it necessary to criticize such a small matter in front of so many people?" an employee said indignantly.

"We can't live like this anymore. We have to find a way."

Another employee echoed the sentiment.

Everyone was speaking out, expressing their anger and dissatisfaction. Some suggested a collective strike, while others suggested reporting directly to the boss.

Finally, everyone unanimously decided to find a time to have a good talk, sort out the problems, and then report them to Wang Jianye.

Wang Jianye soon heard about this incident. He was well aware of the seriousness of the problem. If it was not resolved in time, the restaurant's business would definitely be affected.

This night, the city's neon lights flickered with colorful lights, shining on the streets.

Wang Jianye sat in his office with a frown on his face, thinking about how to resolve this conflict.

"Both sides have their own reasons, and we need to find a way for them to understand each other and unite."

Wang Jianye rubbed his temples and sighed secretly in his heart.

After careful consideration, Wang Jianye decided to organize a dinner for employees from both sides overnight.

That night, he specially picked a beer house with a relaxed atmosphere. The lighting in the beer house was soft and there were various Qingdao-style decorations around it.

Wang Jianye arrived at the beer house early. Looking at the venue which had not yet been decorated, he was thinking about how to make this dinner party the best it could be and get everyone to open their hearts.

After a while, the Xuzhou chef team and Qingdao local employees walked into the beer house one after another.

Everyone's expression was somewhat awkward and the atmosphere was a little dull.

Wang Jianye stood up with a smile, picked up a draft beer cup, and filled it with beer: "Come on, let's put aside all the work today and just get together."

However, no one responded. Everyone just sat there quietly, with a hint of vigilance in their eyes.

When Wang Jianye saw this scene, his heart sank slightly, but he still had a smile on his face.

"I know everyone may still be angry, but since we are here today, let's talk it out.

Come on, let's have a drink first!" Wang Jianye said, and took a big gulp of beer.

After a while, a chef from Xuzhou took the lead in breaking the silence. He picked up his wine glass, stood up and said a little embarrassedly: "Boss Wang, today's incident... I was also wrong."

Wang Jianye quickly took over the conversation: "It's all for the sake of running the restaurant well, in fact, everyone has worked hard.

Let’s drink first and have a good chat.”

Seeing this, everyone picked up their glasses and clinked them with each other.

The crisp sound of clinking glasses echoed in the beer house, as if breaking down an invisible barrier.

After a few drinks, the atmosphere gradually became lively.

Wang Jianye took this opportunity to say: “I know there have been a lot of conflicts recently, and both sides have grievances.

Let's talk about it first. What are the problems? Speak openly, don't hide anything. "

At this time, Chef Zhang from the Xuzhou chef team spoke first: "Boss Wang, we Xuzhou people are used to working at a fast pace, and we only want to do our work well and quickly.

Maybe my tone was a little anxious at times, which made people uncomfortable, but I definitely didn’t mean anything else.”

Xiao Li, a local waiter in Qingdao, also plucked up the courage to say, "Master Zhang, we also know that you are here for work. But you always rush us too much, and we are under a lot of pressure.

And this management style makes us feel very depressed.

Just like what happened at the wedding banquet today, it was really embarrassing.”

Wang Jianye listened to everyone's speeches carefully and nodded from time to time.

When everyone had finished speaking, he slowly said, “I understand. This is like two different horses running in the same direction but at different paces.

We have to find a way to get everyone moving in unison and working together.

I came up with a plan of 'North-South complementarity'."

Everyone looked at Wang Jianye curiously, waiting for him to continue.

Wang Jianye went on to say: “In the kitchen, the standard procedures brought by the Xuzhou chefs are very practical and we have to keep them.

This is the key to ensuring the quality of dishes and the efficiency of serving them.”

When the Xuzhou chefs heard this, they all nodded in agreement.

Wang Jianye then turned to the local employees in Qingdao: "However, for our service team, I plan to add a 'Service Star' selection activity.

We select outstanding waiters every month and give them rewards to motivate them to provide better service.”

The eyes of local employees in Qingdao lit up; this plan sounded very attractive.

Someone asked: "Mr. Wang, how are the 'Service Stars' selected? What are the criteria?"

Wang Jianye smiled and explained: "The selection criteria include customer satisfaction, service attitude, professional skills and other aspects, and the evaluation is comprehensive.

As long as everyone serves with heart, there will be opportunities.

Moreover, we can also incorporate Qingdao dialect greetings into the service standards, so that customers can feel the enthusiasm and kindness of Qingdao.”

This suggestion aroused everyone's interest and they began to discuss which dialects would be more appropriate for greetings.

"Hello, have you eaten?" "Welcome, what would you like to drink?" Everyone was talking to each other, and laughter echoed in the beer house.

An old waiter said with emotion: "Mr. Wang, this plan is great. It not only retains the advantages of the back kitchen, but also gives our service team more room for improvement, and also incorporates Qingdao characteristics."

Wang Jianye looked at the gradually harmonious atmosphere among the group and felt relieved: "Our restaurant is a big family. Only when we are united as one can we run it better and better.

If there are any problems in the future, we can communicate at any time and understand each other. "

After the dinner, everyone's faces were filled with relaxed smiles.

Wang Jianye walked at the end, and his heart was filled with relief as he watched everyone leave talking and laughing.

Since then, the atmosphere of the restaurant has changed significantly.

The conflicts between the Xuzhou chef team and the local employees in Qingdao gradually dissipated, and their cooperation at work became more and more tacit.

Inspired by the "Service Star" selection campaign, the waiters are very motivated.

Everyone works hard to improve their service level and competes to provide the best service to customers.

Xiao Zhang often received praise from customers for his warm and thoughtful service and became the "Service Star" in the first month.

He stood on the podium with a proud smile on his face: "Thank you all for your support, I will do better in the future!" The greetings in Qingdao's unique dialect have also become a highlight of the restaurant.

As soon as customers enter the door, they can hear the friendly words "Hello, welcome to try our Qingdao delicacies!", which makes them feel very warm.

Many foreign tourists found the restaurant fresh and interesting, and took photos to post on their Moments, further increasing the restaurant’s popularity.

Once, a group of out-of-town tourists came to the restaurant for dinner.

The tourists were extremely happy to hear the waiters’ warm greetings in authentic Qingdao dialect.

"This feels so interesting and has real local characteristics!" said a tourist with a smile.

The Xuzhou chefs in the kitchen also pay more attention to how they communicate with the waiters.

When the food is served, they will gently remind customers instead of shouting.

Local employees in Qingdao have also begun to understand the work pressure of chefs and are more proactive in aspects such as serving dishes.

In this atmosphere of unity and harmony, the restaurant business is booming.

Every day, the restaurant is filled with laughter.

While enjoying the delicious food here, customers can also feel the warm service brought by the harmonious team.

It was another lively night, and the restaurant was packed.

Wang Jianye stood at the door, looking at the lively scene, feeling filled with emotion.

"The conflicts in the team have been resolved. The restaurant is like a stable ship, moving forward steadily in the business world."

Wang Jianye thought with relief, his eyes full of confidence in the future.

As time went by, the restaurant continued to grow and develop.

New employees joining this big family are also infected by this harmonious atmosphere and quickly integrate into it.

The Xuzhou chef team will share their exquisite cooking skills to help new employees improve their cooking skills; Qingdao local employees will help new employees familiarize themselves with the service procedures and share their service experiences.

Once, the newly hired chef Xiao Zhao encountered difficulties when cooking a Xuzhou specialty dish.

Xuzhou chef Lao Zhang patiently instructed him: "The key to this dish lies in the amount of sauce and the control of the heat.

You see, simmer the sauce slowly over low heat first, and then turn up the heat to thicken the sauce when the aroma comes out.”

Xiao Zhao listened carefully, practiced repeatedly according to Lao Zhang's instructions, and soon mastered the recipe of this dish.

At the same time, the new waiter Xiao Zhou was a little nervous when serving customers and didn't know how to respond to customers' special requests.

Sister Liu, a veteran waitress from Qingdao, came over and said, “Xiao Zhou, don’t panic.

If customers have special requests, we should listen patiently and try our best to meet them.

Just like the customer just now wanted a sugar-free drink, we smiled and changed it for him with a suitable one.

This will increase customer satisfaction.”

With the help of Sister Liu, Xiao Zhou made rapid progress and became more and more proficient in his service.

In this atmosphere of solidarity and mutual assistance, the restaurant often organizes team activities.

On weekends, we go to the beach to barbecue and camp together.

On the beach, everyone set up a grill and the chefs showed off their skills, grilling all kinds of delicious food.

The waiters were busy serving drinks and tableware to everyone.

Everyone enjoyed the food while looking at the sea, and laughter filled the entire beach.

"This kind of activity is great, it makes our team's relationship stronger and stronger."

An employee sighed. (End of this chapter)