Siheyuan: Starting as a Chef Apprentice

In a customer satisfaction survey, a loyal customer wrote: "I never tire of the Xuzhou specialties at Wang's Restaurant. The taste of this pork is so authentic. The quality has always been so good, which must be due to the good selection of ingredients."

Wang Jianye was delighted to see the customer's comments: "All my efforts are worth it to be recognized by customers.

In the future, we will continue to adhere to quality and expand the food supply chain so that more people can taste the authentic Xuzhou flavor."

At the same time, during his cooperation with Xuzhou farmers, Wang Jianye discovered that some farmers still had room for improvement in their breeding techniques.

He decided to invite professional breeding technicians to Xuzhou to provide training for farmers, helping them improve their breeding level and further improve the quality of pork.

On a sunny day, the breeding technology training class officially started.

The farmers came one after another and sat in the classroom to listen attentively.

The technicians explained the knowledge and methods of scientific breeding in detail, and the farmers asked questions from time to time.

A farmer raised his hand and asked, "Teacher, how do you adjust the pig feed formula? I'm not sure."

The technician patiently answered: "This formula needs to be adjusted according to the growth stage of the pig.

At the piglet stage, we should focus on protein and nutrition intake; at the fattening stage, we should increase energy feed appropriately..." Wang Jianye watched from the side, full of hope: "Through these trainings, the farmers' skills will be improved, the quality of pork will be improved, and our cooperation will be more stable."

With the improvement of breeding technology, the quality of pigs raised by farmers is getting better and better, and the ingredients supplied to Wang's Restaurant are of higher quality.

Wang's Restaurant has become increasingly stable in the Suzhou catering market thanks to its stable food supply and high-quality dishes. It has not only attracted a large number of local customers, but has also become one of the must-visit restaurants for foreign tourists.

During a peak tourist season, a group of out-of-town tourists walked into Wang's Hotel.

The tourists raved about the restaurant's special dishes.

One of the tourists asked the waiter curiously: "Your dishes are so delicious, the ingredients must be very particular, right?" The waiter smiled and replied: "Yes, in order to ensure the quality of the ingredients, our boss personally went to Xuzhou to contact the farmers and established a stable supply chain, so our dishes can always maintain such a good taste."

After hearing this, the tourists gave thumbs up and said, "No wonder, this restaurant that is run with care is different and worth recommending!" During countless busy and fulfilling days, Wang Jianye looked at the lively scene in the restaurant and the stable supply of high-quality ingredients, and was filled with emotion.

From worrying about food in the beginning to building a stable, efficient and constantly optimized food supply chain today, the journey has been full of hardships and twists and turns, but he never gave up.

As time went by, the influence of Wang's Hotel gradually expanded.

Not only has it established a firm foothold in Suzhou, it has also attracted customers from surrounding cities and even further afield.

……

In the bustling Wang's Restaurant in Suzhou, people come and go every day and it is very lively.

However, beneath this lively appearance, a discordant undercurrent is gradually emerging, disrupting the normal operation of the hotel.

The hotel's employees come from all over the world, with the majority being from Xuzhou and Suzhou.

Xuzhou employees are generous and straightforward. They speak loudly and work in a hurry. In their opinion, only passion can get the job done well.

The local employees in Suzhou are completely different. They are gentle, graceful and meticulous. They pay attention to etiquette and details, and their every move reveals the gentle atmosphere of Wu.

On a busy noon, the restaurant was full of diners, and the aroma of various dishes mixed with people's chatting and laughter filled the entire space.

In the restaurant, waiters were busy running around, serving customers in a tense and orderly manner.

Xiao Zhang, a waiter from Xuzhou, walked with a brisk pace, holding a full plate of dishes in his hands, and shouted loudly: "Here they come, the dishes are ready!" His voice was particularly loud in the slightly noisy restaurant.

An old customer from Suzhou who was sitting nearby frowned slightly and whispered to his companion: "This young man is talking so loudly, it feels a bit noisy."

His companion nodded slightly in agreement.

Xiao Li, a waiter from Suzhou, heard the old customer's complaint and sighed slightly, feeling a little helpless: "This colleague from Xuzhou is enthusiastic, but the way he speaks is really not something we Suzhou customers are used to."

But Xiao Zhang was completely unaware of this and continued to do things in his usual style.

After a while, the store ushered in a new round of dining peak, and everyone was working against the clock.

Xiao Zhang was busy serving the dishes and walked in a hurry. He accidentally hit his elbow against a table, and the teacup on the table fell to the ground with a clang and broke into pieces.

The owner of the teacup was a well-dressed lady from Suzhou. She was startled and showed an unhappy expression on her face: "What's wrong with you? You are so clumsy!" Xiao Zhang quickly bent down to apologize: "I'm so sorry, I didn't mean it. I'll pour you another cup of tea."

But his loud voice and eager attitude only made the lady angrier.

The lady raised her voice and said, "Why are you so rude? You don't even seem to be sincere in your apology. You're so loud, I'm scared to death!" Xiao Zhang was a little overwhelmed by this sudden accusation. He was usually generous and at this moment he was a little anxious to explain, "I really didn't mean it. I was just trying to clean up. Don't be so serious."

These words escalated the conflict. The lady stood up angrily and said, "Is this the service in your restaurant? It's so infuriating!" The surrounding customers were attracted by this sudden dispute and cast their concerned glances over.

Xiao Li quickly ran over, bowed and apologized to the lady, and gently comforted her: "Ma'am, I'm really sorry for giving you a bad experience. We will prepare tea and tableware for you right away."

Seeing Xiao Li's polite and thoughtful way of handling the situation, the lady's mood eased a little, but she still sat down angrily.

Xiao Li looked at Xiao Zhang, shook his head slightly, and whispered: "Xiao Zhang, you have to be more careful in what you do in the future.

Our customers in Suzhou are particular about these things.”

Xiao Zhang felt a little aggrieved and muttered, "I just meant well and wanted to serve the customers quickly, but who knew..." Wang Jianye heard the noise outside in the office and hurried out.

Seeing this, he understood the seriousness of the problem: "The friction between the employees is caused by different habits and ways of doing things. If it is not resolved in time, it will definitely affect the hotel's service quality and reputation."

After careful consideration, Wang Jianye decided to organize a special employee gathering.

He had a corner of the restaurant decorated to be warm and vibrant, with a variety of delicious food and drinks.

In the evening, employees arrived at the party venue one after another, and the atmosphere was a little restrained at first.

Wang Jianye walked forward with a smile, clapped his hands and said, "Everyone relax today, we are together as a family.

I have recently discovered that there are some issues with the work between our employees, and today we are taking this opportunity to have an open chat about it.”

Xiao Zhang stood up first and said a little embarrassedly: "Boss, let me speak first. We Xuzhou people are straightforward, speak loudly, and work fast. Maybe some of our practices make our colleagues in Suzhou uncomfortable.

But we really don’t have any other intentions, we just want to provide the best service.”

Xiao Wang, an employee from Suzhou, smiled and responded, "Xiao Zhang, we know you have good intentions.

We Suzhou people are used to speaking softly and taking our time to do things. Your impetuous style made it difficult for us to keep up with the pace at the beginning.”

An employee from Xuzhou said with a smile: “Then you need to teach us more about what it means to be meticulous.

We also want to learn and make customers more satisfied.”

Xiao Wang continued: “No problem.

For example, when serving food to customers, we should move more gently, speak more gently, and make polite eye contact. Although these small details may seem insignificant, customers can really feel our dedication. "

The atmosphere of the party gradually became lively, and everyone chatted and shared the customs and work habits of their hometowns.

The Xuzhou employees told their Suzhou colleagues about Xuzhou's vast plains, generous folk customs, and exciting martial arts traditions; the Suzhou employees described to their Xuzhou colleagues Suzhou's small bridges and flowing waters, exquisite gardens, and the charming Pingtan art.

Wang Jianye was very pleased as he saw everyone chatting more and more harmoniously: "This is good. Although we come from different places, we all want to run the restaurant well.

Only by understanding and learning from each other can we form a strong team.”

After the exchange, Wang Jianye immediately announced a new set of service standards.

"First of all, we need to preserve the advantages of Xuzhou employees' enthusiastic service."

Wang Jianye said seriously, "When customers come in, we should greet them with 100% enthusiasm and take the initiative to say hello, so that they can feel the warmth of home."

Then he added: "However, we also need to incorporate the local elements of Suzhou that emphasize etiquette.

Speak softly and gently, move gracefully and elegantly, pay attention to every detail, and show our professionalism and dedication in every detail. "

In order to encourage employees to perform better, Wang Jianye also set up a teamwork reward mechanism: "From now on, we must pay more attention to teamwork.

If any team can maintain enthusiasm and pay attention to etiquette while serving customers and achieve the best customer satisfaction, we will award a team reward fund at the end of the month! "After hearing this, the employees applauded with excitement in their eyes.

Xiao Zhang said loudly: "Boss, don't worry, we will work hard to best integrate the two styles!" In the following days, the employees actively adjusted according to the new service standards.

Before serving each dish, Xiao Zhang would remind himself to move more gently and speak more softly; Xiao Li also began to learn the enthusiasm and initiative of the Xuzhou employees and was no longer shy and timid when encountering problems.

However, change does not happen overnight.

One day, a tourist from out of town came to the hotel.

Xiao Zhang hurriedly went up to them with a bright smile on his face and said enthusiastically: "Welcome!" He tried his best to control his voice, but it was still a little loud.

The tourist was slightly stunned, and Xiao Li quickly followed and said in a gentle tone: "Hello, how many people are dining here? We have a variety of special dishes here."

This combination of hardness and softness made the tourists relax quickly, and they smiled and expressed their satisfaction with their enthusiasm.

Another time, in a corner of the restaurant, a customer from Suzhou asked for more napkins.

When Xiao Zhao, an employee in Xuzhou, heard this, he did not respond loudly as usual. Instead, he walked quickly to the customer, smiled and said softly, "Please wait a moment. I'll bring it to you right away."

When he quickly brought a napkin and handed it to the customer, the customer smiled with satisfaction and gave him a thumbs up.

After a period of running-in, the conflicts between employees gradually disappeared, and the team's cohesion and work efficiency were significantly improved.

The hotel presents a harmonious and efficient working scene.

A deep friendship has been established between Xuzhou employees and Suzhou employees.

After work, they would drink tea and chat together, sharing every detail of their lives; while working, they would cooperate with and support each other.

One weekend, the hotel welcomed a group of out-of-town tourists, and the number of diners was several times more than usual.

At the beginning, the employees were a little nervous and worried that they would not be able to handle the reception.

Xiao Zhang shouted loudly: "Don't be afraid, everyone. Let's work together! There will be no problem if we follow the new method we have learned!" The Suzhou employees also nodded.

During this busy service process, the Xuzhou employees demonstrated their vigorous and decisive work style, quickly serving the dishes and clearing the tables; the Suzhou employees, with their delicate minds and gentle service, soothed the customers' emotions and patiently answered their questions.

A tourist from a tour group said with emotion: "The service of this hotel is really considerate. The employees cooperate well with each other, which makes people feel very comfortable."

Finally, with the joint efforts of all employees, we successfully received these guests.

Although everyone was tired and sweating, their faces were filled with proud smiles.

At this time, an old customer walked into the restaurant. He often visited here and witnessed the changes among the hotel employees.

The old customer smiled and said to Wang Jianye: "Boss Wang, I have come here several times recently and I feel that your place has changed a lot.

The staff are not only more enthusiastic in their service, but also very tactful, and you can feel a harmonious and friendly atmosphere.”

Wang Jianye was delighted when he heard this and responded, “Thank you for your recognition.

We hope to combine the strengths of employees from different locations to provide better services to customers.”

Another time, a food critic came to the store.

During the meal, he observed the staff's service details carefully.

After finishing his meal, he found Wang Jianye and said, "Boss Wang, I found that the service provided by your employees is very unique.

This unique service style is hard to find elsewhere. "(End of this chapter)