Coquettish Rebirth

"So, are you going to form a customer service team of 5 people to serve everyone?" Ye Jing asked in surprise, because the first batch of products from MS Company has a total of 5 all-in-one machines!So according to the fact that everyone has a so-called full-time customer service, doesn't this require a customer service lineup of 5 people?

But who knew Jia Hongjian looked like he had seen a ghost, "A customer service team of 5 people? Is this going crazy?" Seeing his appearance, Ye Jing was dumbfounded!Just now, after Jia Hongjian came back from the press conference, he told her that he wanted to set up a dedicated customer service group, and then give some exclusive... superiority to consumers?Why did it suddenly seem like he didn't say anything?

Seeing the astonishment on Ye Jing's face, Jia Hongjian sighed and said, "This is not a customer service team of 500 people, but 5! What if we sell 20 computers in the future? Get 20 People’s customer service team? Did e-company have a team of 10 people around the world when it was the best? Well, our company only bought 20 products and got 20 customer service staff. It’s time for e to heyday! We earn as much money as others? Besides, how expensive is American labor? Based on the calculation of US$4 a year for customer service, how much is 20 people a year? 8 million US dollars! We have one If the price of the computer is 2000 US dollars, how many units must be sold to get 8 million US dollars? 40 units! So did you find out? We are losing money!"

"But...but you said it yourself just now! You are stupid!" Ye Jing's mouth turned up suddenly, as if a little girl was being bullied!I don't know about this female scourge who went to the house to expose the tiles without fighting for three days.Why has she turned into this delicate little woman now?

"Okay, okay, I'm sloppy, I'm sloppy, okay?" Jia Hongjian looked at the girl like this, and stopped making trouble. After he comforted the girl a few words, the girl still couldn't help being curious, pouted and forced Jia Hong Jiandao, "Then what do you mean by telling me? Why don't you admit it after you said that before?" [

"This is because although I want to do this, I really can't do it. As you heard just now, we can't make that much money. And it's still sales revenue. It's not pure profit. If our pure profit can To compensate for this kind of payment, either our products are priced at 8000 US dollars per unit, or the cost of personnel, which is the so-called customer service cost, must be reduced. We cannot give each other 4 US dollars a year. Instead For example, $1 a year. Even one person is responsible for ten people's dedicated customer service..." Jia Hongjian said with narrowed eyes.

"Ten thousand dollars? One person serving 10 people? No one is willing to do this, right?" Ye Jing said in surprise.Yes, think about it, ten thousand dollars.That low is simply out of shape!Because the poverty line in the United States is used as a standard, it is almost poverty if the average income of a family of four is less than 20000 US dollars, and it is almost 10000 US dollars for a single person.That is to say, the salary Jia Hongjian and the others gave must be well above the poverty line!It can basically be regarded as the legal minimum wage line, which is almost similar to the income of people without much education experience working in McDonald's and KFC!Calculated in this way, $1 a year at McDonald's is still 40 hours of work a week!This ms company is great, it allows people to be on call 24 hours a day, and it also needs to be qualified - as a dedicated service provider like a butler and a servant, this can't be the kind of high requirement that makes food in the back kitchen of McDonald's, right? ?At least this etiquette must be required, and this professional knowledge must be required?In this way, how could such a person accept an annual salary of ten thousand dollars a year?

"Well, no one is willing to do it in the United States, but what about other countries?" Jia Hongjian squinted his eyes and said with a smile. This expression directly reminded Ye Jing of a fox! "You mean us in China? This ten thousand US dollars a year... is also 8 RMB? This month is also six or seven thousand... If you say that, it may not work! This salary is comparable to I have joined a foreign-funded enterprise, but this job requires very good English, right? We have to go to the foreign language institute to recruit people?" Ye Jing immediately thought of China. In this era, the salary of domestic people is not too high. Yes, the average state-owned enterprise worker is only [-] a month. Compared with this salary, the salary is [-] to [-] a month, and it still provides direct services to Americans, so it is quite decent to say it!

Not to mention that although this kind of work feels like a servant, the kind Jia Hongjian asked for was like a British butler, not a long-term worker in a rural landowner's house!This is the feeling of being a British butler, and he is also dressed in a suit, which makes people feel quite decent!And also work in English... How can I envy others?

Ye Jing thought she had caught Jia Hongjian's train of thought, but the question was how could she catch the train of thought of Jia Hongjian, a reborn person with a global vision?At this time, I heard Jia Hongjian say, "No, no, people who can speak foreign languages ​​in our country are all talented people. We Chinese are of a high standard. We have only gotten rid of the name of the sick man of East Asia for decades. How can we give it to us?" Foreigners as servants? Others can make Chinese people bow their heads to foreigners, but I, Jia Hongjian, will never do it!"

ha?Ye Jing was imitating Jia Hongjian's way of squinting at him at this time, seeing his upright face at this time, which was really radiant, but based on her understanding of him, she always felt that he was doing it on purpose. Pretending to be "Wei Guangzheng"! "Really?" She squinted her eyes and tilted her head like a little fox and asked, very cute.

"Of course! Let the Indians do the job of being a servant! Anyway, people with a little education in India can speak English, and English is their mother tongue! As long as they are not untouchables, they can go to school. You can learn English, and then just give them a salary of 1500 yuan a month, so that they can be called the middle class in India! We are helping the backward Indian people with the spirit of internationalism like Bethune, and helping them to achieve their goals as soon as possible. Get rid of poverty..." Jia Hongjian said righteously!

That's right, almost all the call centers of banks and credit cards in the United States or the call centers of t companies in later generations have been transferred to India. This kind of stuff is reflected in many comedies or American dramas.Why did they move over?One aspect is that there is no language barrier. Although Ah San's English is full of curry flavor, it is still English, isn't it?And the price is really cheap!This kind of thing of 500 yuan a month is not Jia Hongjian's nonsense!Because in India at this time, it has only been a few years since China began to reform and open up!

That's right!Do you think that India is a so-called country, so it must be a free economy?certainly not!This India, which has always been regarded as an "ally" by the United States, was also quite favored in Nagata, the Soviet Union before!Why later generations of Asan still often buy weapons from Russia?Because they bought a lot of weapons from the Soviet Union before!Why would such a San be served by the two rivals, Meisu?Why did China turn against the US and the Soviet Union?It depends on who is threatening and who is not...

Anyway, in the history of Ah San, it was in the free camp, but its own economic system also operates elements of the planned economy. It can be said that it is the perfect crystallization of love between the American liberal capitalist economy and the Soviet Union's democracy and the iron fist of the planned economy. !But after the collapse of the Soviet Union, the illegitimate son of the United States and the Soviet Union was unwilling to play with the planned economy, so he began to learn from China to reform and open up.

At this time, India's level of development is not as good as that of China!After all, they only started reform and opening up in the 90s!And at this time, first of all, Jack Welch discovered India's huge human resources and cheap wages!So he first moved GM's background operation center to India at the end of 97!And Jia Hongjian is now preparing to learn from Jack Welch to make full use of India's cheap English-language human resources!

In China, people who can speak English fluently are all highly educated, right?But not in India!After all, Hindi, the local language of India, is just a catch-up of dialects and dialects, and the official official language is really English!So as long as you have been to school, you can speak English!Even some children from poor families who have no chance to go to college can learn English and the Bible in church charities. Although this is purposeful, they also learn English, right?So in this way, as long as you train the corresponding stuff a little, then you can give one or two thousand casually, and the Indians will rush to get this job!

In this way, why should one person be responsible for serving several people?Serving 10 people?Serving 20 people and 30 people is too late!As long as Jia Hongjian and the others make a software in the background, when a call comes in or an application for help is made online, they can directly check the other party's name through the other party's number and a series of other things.In this way, through such a similar software, you can try to make the other party feel like a professional service, right?Especially if you design an online "memo" or something like that - an American man thinks he may forget his wife's birthday or wedding anniversary, and then record it in this online private memo. When the time comes, This background came out directly, and then the buddies in India made a phone call to remind the American men not to forget to buy gifts...

This is very easy to implement in the background, but if it is done, it is quite user-friendly!And the cost is not high!This is Jia Hongjian's "sense of superiority" plan!This is his "personal servant" plan!This is the different marketing route he designed from Jobs! (to be continued...)