Coquettish Rebirth

After such a day of shooting the scene on the top floor, it was finally almost done. ￡∝Apex novels, as for the subsequent shooting of fighting scenes, they are basically indoors.After everyone became familiar with the cooperation with Cheng Long, the overall shooting progress has been accelerated a lot, of course, it will not be faster than other films, mainly because of Cheng Long's high requirements.However, within a week or so, the indoor scenes were shot, and the next thing to do was basically to wait for post-production.Post-production is undoubtedly slow. Some movies with a lot of special effects, even a year of post-production special effects are normal!For films such as "The Avengers" of later generations, special effects are required in various places, so it is quite normal to spend a year in post-production!

Jia Hongjian’s film doesn’t need much post-production. On the whole, it’s enough to add some buildings that were originally designed for Gotham in a city like Pittsburgh.In addition, some scenes of Batman's flight may need to use special effects, although Jia Hongjian and the others adopted Nolan's own shooting method of not using special effects as much as possible, and used steel wires to hang them.But making movies in modern America, it’s impossible to say that you don’t even dispose of steel wires like making movies in China in the 8090s and [-]s?Therefore, it will take a certain amount of time to deduct various steel wires in the later stage.In general, the post-production of this film needs to be completed, and it will take about a month anyway.

After filming such a movie, Cheng Longfei left, and Jia Hongjian was rather bored while waiting for the later stage, so he simply started thinking about how he would shoot "Inception".But I don't know if it's because God doesn't want Jia Hongjian to take a break. He just took a break here, and something happened in New York!What's the matter?Ye Jing made a phone call, "Hung-chien, it's not good, why have our restaurant's complaints increased a lot in the past month?" Since his wife has asked.Let's go and have a look.After Jia Hongjian flew to New York, let's see how he complained.Speaking of it, he also felt strange, isn't their restaurant itself a selling point of service?How good is the service? How can there be complaints?This is really funny, if we have a lot of complaints, what about other restaurants with high complaints?

After he arrived at the restaurant.I took a look at the complaint records, only to find that the above complaints were all strange things-like some restaurant staff accepted a request from a customer to help the customer walk the dog in their free time, even though the customer was at home , but after the employee went to pick up the dog and slipped back to deliver the dog, the owner of the dog found that there was a small gadget missing at home. He suspected that the employee had stolen it, but it was not worth calling the police, so he called the store to complain... your sister.Jia Hongjian didn't blame the staff for allegedly stealing things, but he was thinking that the staff were waiters!Why the hell did you go to help customers walk their dogs?What does a waiter have to do with walking a dog?What we provide is the service in the restaurant. In some cases, it can be extended outside the store, but it is also a catering service. Why can we help others walk their dogs now?Is that what happened?

Having said that, Jia Hongjian felt that there was really no way to determine whether he had stolen or not.Because I don't talk about the character of the staff, but the owner of the dog will definitely not leave things indiscriminately?Generally speaking, if people misplace things, they cannot find them.Thinking of the fact that strangers have come to the house in the past few days, they must have suspected that the stranger stole it.But the problem is that he may have put it indiscriminately by himself!Or maybe he lost it himself!There is no way to explain this clearly!And other complaints are basically all kinds of strange things. For example, one day a customer felt that the taste of the food he ate was not as good as before, so he asked for a waiver.The waiter took a bite and felt that there was no major problem. He offered to get a 7% discount, but the customer was still not satisfied.At the end of the trouble, although I still gave a 7% discount, I called to complain the next day!

"Look, Hung-chien, why are these strange complaints, how did they become so strange?" Ye Jing asked Jia Hongjian in a puzzled way.Jia Hongjian also didn't understand!He had never opened Haidilao in his previous life, and he didn't know if his restaurant was full of such strange things.Why does he put service first here, and encounter such things?Of course, in addition to the accident of complaints, there are also more compliment call records in this opinion book.For example, if it is a record, I praised a waiter - saying that the customer was a young man who gritted his teeth and brought the girl he was pursuing to dinner. The girl said that she wanted to eat cold drinks for dessert during the meal, but we There is no cold drink for dessert in Chinese food.After hearing this, the waiter immediately reported to the foreman to ask for leave, and then took a taxi out to buy a famous New York handmade ice cream for the customer as a dessert. As a result, the customer was so surprised that she didn't know where things were going, and finally looked at the boy When I went out of the store with the girl, the girl broke the boy's arm!The next day the boy called and praised him!

Under such circumstances, Jia Hongjian felt that those complaints were even more unreasonable. How could there be such complaints?Is it possible that these by-products will be produced if service is the top priority?Thinking of this, he was still a little unconvinced, but suddenly at such a moment, he thought of something!Jin Yong's "The Deer and Ding Tale" was a novel he used to love to read. When he was a child, he read such a set of original works five times!Not to mention the various adaptations of TV series later!In the novel "The Deer and Ding Tale", if Jia Hongjian remembers correctly, there is such a plot——

The eunuch Chengzhi said: "This is just a rule handed down from Shangshanfang. The dishes of the Empress Dowager and the Emperor, all seasonal fruits and vegetables, cannot be enshrined." Wei Xiaobao wondered: "Fresh vegetables cannot be enshrined. Could it be that only outdated ones are enshrined instead? , the fruits and vegetables from the next night?" Although he had been the head of Shangshan for several months, he had never paid attention to the affairs of the imperial room.The eunuch on duty said with a smile: "It is absolutely impossible to offer vegetables that are out of date. However, we can't offer some fruits and vegetables that are only available for one or two months in a year. If the emperor eats delicious food, summer will Winter bamboo shoots, fresh broad beans in winter, everyone has to hang themselves again." Wei Xiaobao smiled and said: "Empress Dowager, the emperor is extremely wise, how can such a thing happen?" The eunuch shuddered.He hurriedly said: "Yes, yes. The empress dowager and the emperor Shengming will never do it. I heard that it is a rule handed down from the Ming Palace. In my Qing Dynasty, the emperor was reasonable, and our servants started to do things. It's much easier." I was secretly surprised and regretted the previous few words.

What's the use of thinking of such a bridge?What Jia Hongjian thought of was this kind of thinking of the eunuchs in charge!Why are these eunuchs unwilling to serve the emperor and empress dowager sincerely?Jia Hongjian thought about these things carefully when he was a child.This also laid the foundation for him to ponder people's hearts - although such a joke explained it clearly, the eunuchs don't buy some vegetables that are only available for a short time, in order to prevent the emperor from getting addicted to eating. , when they fail to provide it, they are likely to make the emperor angry.This seems to be no problem on the surface, but if you study it in depth, does it mean that as a person in the service industry, sometimes you can't do things with full marks?

Does it mean that if it achieves full marks, it will leave a good impression on consumers, which is extremely good.Then there is no way to maintain this impression?Is it possible for any trivial matter to discount such an impression, and then lead to complaints?Is it absolutely possible?On the one hand, although there are a hundred waiters who are all service-oriented, there must be some people who are better and more flexible, while others are more general.Then, after the more flexible waiter gave a 100-point impression, the next time the customer comes again, and the service of another waiter with a 90-point score, does he feel that it is not as good as last time?Do you feel that it is not in place?Maybe other restaurants serve only 60 points.This 90 points is enough to crush other companies with 60 points, but there is still a 100 points as an example and comparison.Customers definitely want 100-point service!So after achieving 90 points, maybe what we received was not a compliment, but a complaint?

This stuff is definitely possible!If a waiter's service is particularly good, it will make customers have a very high psychological expectation. As a result, the service they encounter next time is slightly worse than the service they expected in their minds, and the customer may not be satisfied!And on the other hand.Jia Hongjian also found that there is a small problem with this service first, at least it is a small problem in execution-how did the waiter get involved in the private life of the customer?Why are consumers walking their dogs?Although it is said that service is paramount, consumers should be regarded as gods, but they can't be regarded as gods like this?This time I walk the dog, it’s okay if others think we are stealing things, after all, the things are not expensive this time.In case the limited edition watch of Palida Emerald is gone next time.Let's call the police on this, okay?Even if we didn't steal it at that time, the police will come to investigate and then the news will leak out. This will also have a great impact on our reputation!

And even if it's an ultra-expensive watch, it's a trivial matter!You said that if the waiter, who is extremely strong and strong, is delivering food to a middle-aged woman who still has a charm, he will deliver it to her home, and then she will get to know her a little bit, buy this one for someone today and send it over there, and get another one for her tomorrow, In the future, if something happens, the middle-aged woman who still has charm and this black guy ran to the bed, you think the husband is angry and wants to smash our shop?Isn't this causing trouble for our store?So Jia Hongjian felt that service was paramount, so he couldn't do anything other than the catering industry!The best thing is to meet the needs of customers when they are consuming in the store. We can satisfy them for a while. For the rest, at most, we can deliver takeaway food. It is better not to have too many relationships with customers, otherwise some things will really cause trouble!

Even with Jia Hongjian, he remembered some things after working in a Fortune 500 company in his previous life-the products and services provided by this company to consumers can really do what consumers can think of Both customer service and after-sales can be done, but the company stipulates that they can't do that!What was the company's policy at the time?It is to keep the after-sales service, customer service and other departments’ services to consumers at the almost passing line, that is, to the point where a Fortune 500 company should do it. If you don’t do one more step, you may encounter something after a while. It's time to give some customers a "sweet date".At that time, Jia Hongjian didn't quite understand why the company did this, but now that he thinks about it, this is probably a way to be lazy and play tricks to protect himself?

If the best service is always provided, consumers must have high expectations. When expectations cannot be met, it can only be a bad review!This is not running!Because the service is good to a certain extent, there is basically no room for further improvement, so we can only wait for continuous mistakes!As good deeds have become a daily work content, then naturally there will be less praise, and if you do something wrong, that is criticism.This is impossible to escape!So this may not make consumers' word-of-mouth reports. After increasing a lot of costs, the complaint rate may continue to rise after a period of time!Just like what the Tianchao Empire Hotel is facing now!In this way, who is a merchant who is stupid and spends money without falling behind?

It's like a man accompanying a woman. If a man has been busy with work and has no time to go shopping with a woman, and suddenly one day asks for leave to accompany her to go shopping, the woman will be so happy!But if a man has a lot of time and goes shopping with a woman every week, after the woman gets used to it, the man asks for leave to accompany her to go shopping, that is not something to be moved, right? (To be continued..)