Coquettish Rebirth

So how should Jia Hongjian deal with this matter?He knew that ordinary companies would definitely give up the service-oriented program at such a time. Vertex novel, I guess this is why other domestic catering industries have never learned from Haidilao, because after learning this way, the cost has increased a lot, and the profit difference is not an earth-shaking difference, although a part of it has been increased Revenue, but I feel that there are many complaints about word-of-mouth. It makes people feel that I have paid a lot and yet have a good reputation and are blamed by others. Normal people will definitely think that they will not be so stupid in the future!And for general enterprises, cutting costs is an instinct, just like the instinct of animals is to survive and reproduce, the instinct of this enterprise is to reduce costs and make more money to expand!

So at such a time, most companies will choose to lower their service standards and achieve a passing line of service with the lowest service cost, that's enough!This is the same as making products. The products made by merchants and manufacturers cannot be perfect, and they cannot be used for ten or twenty years at once. Why?Because after doing this, consumers will not buy it after buying it once. What does this company eat?Just like Microsoft's operating system, if they put in all their efforts to create the most perfect operating system in history, and it may even be compatible with the development of hardware in the next ten years, after consumers buy a copy, will they not need it for more than ten years? Changed?Then Microsoft will eat its laurels in the next ten years?This is obviously impossible!

The service needs to be a little bit better, and consumers will come back again and again, but the problem is that everything is perfect, which is equivalent to climbing a mountain to the top of the mountain, and there is no room for further improvement. If you want to move forward, you can only decline in evaluation !A small mistake may be a big flaw in the eyes of consumers, even if it is compared with peers, it is like a peerless good man doing a little bad thing.Then the image will collapse, and an ordinary person doing a little good deed once in a while is enough for everyone to praise for a long time!Sometimes the human nature of consumers is so cheap, or human beings are sometimes so cheap, that is, to give the best service to the other party, and consumers may subconsciously think that it is better not to give services.

If Jia Hongjian wanted to make money by starting a restaurant.Then he is likely to do the same thing as other families, but unfortunately, he is not.Although he was very serious and dedicated in opening such a restaurant, he did not forget that the establishment of such a restaurant was for Ye Jing to play with, to find some work for Ye Jing!So what if you don't make money?After we have no desires or desires, who can ask us what to do?We are willing to burn money ourselves, so can someone come over and stop us from burning it?Yes, usually companies will have such a service-oriented concept in the middle.But Jia Hongjian didn't care so much!In his words, this is the rhythm of "burn all complaints, love comes and goes"!Anyway, we are not the real parents of these customers in New York, so why should we satisfy them?Just do what we should do, other services and so on, so customers don't even think about it!Although he, Jia Hongjian, provided good service, it didn't mean that Jia Hongjian didn't have his own ideas, and it didn't mean that Jia Hongjian wanted to treat consumers like his own father!

When Jia Hongjian was chasing girls.He is good to the girl in every way, but it doesn't mean that he will take the girl's words as an imperial edict!Although it is said that the girl is always right.But when a girl really makes a mistake or shows signs of making a mistake, she must be corrected resolutely and heartlessly!It's just that the characteristics of the girl's biological characteristics plus intimacy can't say too cold words, so when correcting the girl, you must pay attention to the method and method, but it doesn't mean to follow the girl to mess around.Chasing girls and running a restaurant is similar to raising children or raising puppies!You can pamper your children, but you can't spoil them, and you can't follow the children's wishes even if they have any unreasonable demands.Don't let the child feel that his request can be satisfied as long as he cries!Although the child is young, his biological instincts are very well developed. People will find that as long as they make trouble, they can meet their needs, and then they will definitely have trouble when they grow up and go out!The same is true for puppies. When raising a dog, you must also behave well.It cannot be said that if you like a dog, you should treat it as a human being. No matter how smart a dog is, it is still a dog, and it also has their biological instincts. It is still an animal!Just thinking that a puppy can understand something by criticizing it when it makes a mistake is really overthinking, a dog is not a human being!Dogs can't understand human language!

For example, when a dog barks at a child and frightens someone else’s child to cry, the owner of the dog takes the dog away, and then wants to tell the dog through words that this is wrong, so the dog can listen understand?Do puppies have such developed brains?This puppy needs to be educated on the spot when he makes a mistake, so that he can understand what he can't do!If you don’t educate on the spot and educate later, this puppy is still confused, and it still feels that it has been criticized for not doing anything. Who did it provoke?So in the face of weird complaints, Jia Hongjian chose to ignore them!He certainly can't call to explain to these weird consumers!Isn't it okay to find something for yourself?Even if the other party calls again and asks how to deal with the complaint, let's say: "Thank you for your previous complaint, your opinion is very important to us, and we are discussing internally how to improve the service" and that's it!This sentence sounds nice, but in fact it has the same hidden meaning as "hehe". Thank you for your opinion."

After making such a decision, Jia Hongjian directly ignored those complaints, but on the other hand, he also held a meeting with the staff, in which he strictly forbade the waiters to get involved in the private life of customers in the future!The most communication with customers should be within the scope of the catering business, instead of helping customers with everything!In this way, they can reduce a lot of risk for the store and themselves, so as not to cause any trouble.After Jia Hongjian said this, the employees of course said that there was no problem.Not to mention that Jia Hongjian is the boss, everyone should listen to what he has to say. Just talking about the rule that Jia Hongjian originally said is good for everyone!In particular, Jia Hongjian gave the example of the person who lost something and called the store to complain. Fortunately, it was a small worthless item that could not be found. If it was something that was lost before, wouldn't this attract the police to investigate?Even if he is acquitted at that time, he will not be resigned from his job, but being investigated by the police for a few days is not a comfortable thing, is it?Not to mention that the relationship between the police and the people in New York is relatively antagonistic, and sometimes the police are suspected of abusing their power.And these waiters are still mostly black, they feel that if the police trouble them, they will definitely suffer!They were not stupid, they could tell that Jia Hongjian was kind to them, so why would they not listen?

So after this matter was dealt with in this way, it was considered over. Jia Hongjian didn't have any intention of changing the way of doing things. In such a restaurant of his, service was the first priority, and everything was almost as before.However, some things are not the same as before. Although Jia Hongjian did not investigate whether the employee stole something after being complained about it this time, because he knew that such things were hard to tell, and we are not the police. Besides, even the theft of such a small thing as the police is difficult to investigate!At the same time, for Jia Hongjian, he felt that a person who had the habit of stealing would definitely not say that he only stole once. If such an employee had a problem with stealing, he would definitely show his feet in the store in the future!Can't we deal with it at that time?

So what's different?That was Jia Hongjian's plan to check whether the employees had any "duty crimes".Now such a restaurant has been in business for more than a month, and has already established itself in New York City.More than a month of work is enough to make a person go bad.It’s not that Jia Hongjian is pessimistic about human nature, although he himself doesn’t think human nature is such a good thing—if he thinks human nature is good, he wouldn’t detonate the good guys and criminals together in "Batman 2" The opponent's ship is gone, and he won't turn the crowd against Batman in the third episode.In his opinion, there are often many temptations in the position. A person may not be bad in nature, but sometimes he may not be able to control himself in the face of temptation. This kind of thing is quite normal.

Just like what Jia Hongjian said, there are too many people in Huaxia Hi-Tech who want to get cards.Even if a girl at the front desk is responsible for sending some documents in the same city or something, she will receive some "bribes" from the courier.These bribes may not be big, but the courier is more capable of doing things - for example, when the girl wants to send something by herself, the courier will be free of charge, or the courier will give the girl a shopping card during the Chinese New Year... The money is not much, but it is enough for the girl to hand over most of the express delivery to him!Huaxia Hi-Tech's intra-city document express delivery cost tens of thousands of dollars a month!Even if the courier can only take a fraction in the middle, it will be thousands of dollars a month!Whether these thousands of dollars can fall into the courier's pocket depends on whether he will come to trouble, whether he will let the girl take the initiative to send them a courier!

Then other employees were entertained by related companies to take baths and saunas to eat all kinds of delicious food and drink all kinds of good wine. These things must be available without even thinking about them!It would be weird if it didn't!There may even be some people who will greet the personnel department and ask their relatives and friends to take care of them when interviewing Huaxia Hi-Tech... These things are too normal and common!Let alone in China, even in the United States, it is very normal for a working person to introduce and "guarantee" some friends or relatives to join the same company!For these things, Jia Hongjian's father had cracked down hard in the company for a period of time!But now, he, Jia Hongjian, is also going to carry out a crackdown in this restaurant. Now that the signs may have just emerged, before the overall atmosphere is polluted, he will directly let everyone know that there is a knife hanging above his head! (To be continued..)