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Chapter 182 Part Two
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Chapter 8 Psychological strategy 8: Knowing people with discerning eyes, using people first to see people

Section [-] Criticizing subordinates means "seeing people order dishes"

Mental Wisdom Call:

Sincere praise is pleasing, and sincere criticism is motivating.

Skillful in control:

If a leader wants to manage his subordinates well, he must master the correct art of criticism.An important principle that needs to be mastered is that critics must know how to vary from person to person, and adopt appropriate methods for different subordinates.In this way, the effect of criticism can be achieved without hurting the peace.

Specifically, when leaders criticize subordinates, they should pay attention to the following aspects:
1. Occupational status
Different industries have different critical requirements; in the same industry, different types of work and different job levels have different critical arts.Criticisms are also different for mature and beginners at work, and for subordinates and general staff who are in leadership positions.Generally speaking, with the improvement of subordinates' work proficiency and administrative level, the requirements should become more and more strict, although the methods are different.

2. Age
Criticism is different for people of different ages.For older people, generally use a discussion tone; for peers, you can be more free, after all, they have a lot in common with each other; for young subordinates, some enlightening sentences should be appropriately added to impress them.

3. Knowledge and experience

Different subordinates have different knowledge and experiences.Therefore, when leaders criticize subordinates, they must use different language arts according to their knowledge and experience.A subordinate with decades of working experience, if you sigh lightly, it will evoke his memories of the past, which will arouse resonance in his heart; subordinates with higher education may have sincere respect because of your familiarity with some difficult theories ; A foul word will make the social youth who are not used to collective labor feel that "the visitor is not kind".People with deep knowledge and experience need to clarify the truth, and when necessary, they only need to touch the water, and he will understand; on the contrary, people with little knowledge and experience must explain the stakes, and they value the result, regardless of the mystery. how.

4. Psychological condition
When a leader criticizes his subordinates, he must first gain the upper hand psychologically, otherwise he will not succeed.

When a leader criticizes choleric subordinates, it is not advisable to use language with too much emotional color, but he should not dare to point it out because he is afraid of "fire", but should present facts and reasons without giving them any reason. Excuse for seizures.Appropriate emotional stimulation should be given to the subordinates of the sanguine type to stimulate their motivation to move forward.For subordinates who are depressed, it is appropriate to point out the language of criticism, and try to eliminate the sense of distance between each other and increase emotional recognition.When dealing with subordinates of the phlegmatic type, it is necessary to understand their unknown and quiet personality characteristics, adopt a step-by-step encouragement method, and give them more confidence.

Generally speaking, for subordinates who have a strong interest in correcting mistakes and improving work quality, the leader's guiding criticism is no different from a sobering agent, which will make them work harder.On the contrary, those who lack interest must spend more time to mobilize or stimulate their interest in improving the quality of their work.For those who ignore criticism and refuse to change after repeated admonitions, while severely criticizing, certain organizational and administrative measures must also be taken to make a warning to others.

(End of this chapter)