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Chapter 69: Escalation of the Conflict
Seeing how well Shen Mo and President Su were doing, I got anxious too. I wanted to make a name for myself and show you that I, Han Mei, am no less capable than them!
She paused, her voice lowered, and with an unusual softness: "I know I'm not as cultured as President Su, nor as beautiful and capable as President Shen."
I have only one heart, for you and for the company. You may think I'm rough, that I'm wild, but my heart is sincere.
These words were practically a confession. Lei Guoliang held his wine glass, looking at the woman before him who was usually so energetic and outgoing, yet now revealed vulnerability and sincerity.
He believed her words; this sincerity and passion were something that Su Wanqing's composure and Shen Mo's shrewdness lacked.
"Han Mei," Lei Guoliang put down his wine glass and looked at her, "I've seen your abilities and your loyalty. I'm at ease entrusting the North to you."
Work hard and don't think about anything else. The company needs you, and I need someone like you who can fight tough battles and stay committed.
He didn't respond to her emotional hints, but the four words "I need you" made Han Mei's eyes light up instantly.
For her, this was already a huge recognition and sign of closeness.
"With your words, I, Han Mei, am willing to sell my life to Anjia Tianxia!" Han Mei picked up her wine glass, drank it all in one gulp, and was filled with heroic spirit.
That night, Lei Guoliang stayed in a guest room in the courtyard. In the quiet of the night, he could hear Han Mei tossing and turning in the master bedroom next door.
But he didn't make a move. There were certain boundaries he had to uphold.
Giving recognition and a sense of closeness is essential for managing someone as emotional as Han Mei, but crossing that line might disrupt the hard-won triangular balance.
The next day, Lei Guoliang inspected several new stores and demolition projects in Beijing, and then flew back to Shenzhen in the afternoon. Han Mei saw him off at the airport, her face beaming with undisguised joy and enthusiasm.
This trip to the capital solidified Han Mei's loyalty and also gave Lei Guoliang a better understanding of the situation in the north.
But at the same time, he realized that as the three women became increasingly powerful in their respective territories, their emotional needs and desires for power were also expanding in tandem. The difficulty of maintaining balance was increasing exponentially.
In May, the summer heat of Lingnan had already quietly permeated the region. At the Anjia Tianxia headquarters, the Cornerstone Project entered its final fifty-day sprint.
The pressure was like a boiler that was constantly being pressurized, keeping everyone involved on edge.
The conflict is escalating. This time, the focus of the dispute is on the design of the commission settlement system. According to the new system design, all transaction commissions must be completed within the system, following a closed loop of customer confirmation, contract filing, bank loan disbursement, system review, and financial payment before they can be issued.
This aims to eliminate unauthorized transactions and private deals, ensuring that every income is clear, transparent, and taxed in accordance with the law.
However, this touched a nerve most sensitively: cash flow.
In the past, in order to incentivize brokers and to flexibly respond to competition, commission payments in many regions involved gray-area practices such as advance payments and advance payments.
The new system's one-size-fits-all approach means that the time from signing a deal to receiving payment for agents may be extended from a few days to a month or even longer.
The complaints and resistance quickly spread from the front lines to various war zones, and then surged toward headquarters. The reactions were most intense in Han Mei's North China region and Shen Mo's South China region.
This is especially true for those who rely heavily on quick in-and-out transactions and are extremely sensitive to cash flow, as well as those involved in short-term real estate speculation.
"This won't do! Absolutely not!" Han Mei fired off during the conference call: "The residents on my side who are being relocated pay money as soon as they sign the contract, and our agents have to get their commission immediately to move on to the next deal!"
Waiting for the bank to release the loan? Waiting for the system to review it? It'll be too late! The guys down here need to eat!
This time, Shen Mo unusually stood on the same side as Han Mei, speaking calmly but firmly: "President Lei, I understand system risk control, but we also need to consider the actual business situation."
For high-end clients, the process is lengthy, but they can afford to wait. However, for the large number of ordinary secondhand housing and rental transactions in Guangzhou and Shenzhen, real estate agents rely on quick turnover to earn a meager living.
If the cycle is too long, morale will drop, and competitors will immediately poach talent by offering quicker commission payments.
Even Su Wanqing, who always supports the system, offered her opinion tactfully: "The East China region can accept the new process, but it is recommended to set different settlement cycles and risk control standards for different types of business, such as leasing, second-hand housing, and new housing sales, and not to treat them all the same."
The pressure fell on Lu Chaoyang and Ji Fanyin. Lu Chaoyang insisted on risk control principles and refused to back down, while Ji Fanyin was caught in a dilemma between business needs and headquarters regulations.
The final verdict came from Lei Guoliang, who had remained silent throughout the hearing.
"Have you finished speaking?" His voice came through the microphone, calm and even, yet it instantly silenced the argument.
"I understand your difficulties. But there's one thing you need to understand," Lei Guoliang said, word by word, "Anjia Tianxia aims to be a regular army, not a band of outlaws."
What is a regular army? It's an army with unified commands, strict discipline, and standardized supply lines!
"Commission payments are our supply line. In the past, we paid them out haphazardly and hastily because we were weak and had to seize territory, so we had no choice but to do so."
But now, we have over two hundred stores, thousands of employees, and hundreds of millions in revenue annually! Are we still recklessly handing out money? Are we trying to hasten our demise?
He emphasized, "Not a single word of the new system's settlement process can be changed. This is the red line, the bottom line."
No reason can justify violating financial and tax regulations.
The meeting room was deathly silent.
"However," Lei Guoliang changed the subject, "business needs to develop, and morale needs to be stabilized. President Lu, Director Ji, I'll give you three days to come up with a transition plan."
Before the new system is forcibly launched, a special fast settlement channel for business will be established, with quota control and strict approval. It will be jointly signed by the general manager of each war zone and the finance department of the headquarters.
This channel will only have a three-month grace period. After three months, all business transactions will be conducted through the new system.
"In addition, the proportion of commission pool reservation in each war zone will be increased by 5%."
This money, controlled by the regional general manager, is used to reward teams and individuals who excel in using the new system and standardizing operations, as well as to appease outstanding brokers who have suffered short-term losses due to the process changes.
How you use it is up to you; you'll have to figure out the plan yourself, and then headquarters will file it.
"Also," he said, looking at Su Wanqing, Shen Mo, and Han Mei, "you three, go back and reassure the team, and explain the company's long-term considerations clearly."
Whoever's subordinates leave en masse or cause trouble because of this, I'll go after them. Do you understand?
"Understood!" the three answered in unison, their feelings complicated. Lei Guoliang did not compromise on the core rules, but he provided a buffer and resources, and also placed the responsibility of calming people's hearts on them.
This is typical of Lei Jun's style: iron-fisted rule-making, flexible policy implementation, and accountability.
The conflict has been temporarily quelled by high pressure and tactics, but the systemic pain has only just begun.
Upon returning to Shanghai, Su Wanqing immediately convened a meeting of core staff in the East China region to convey the headquarters' decision and deploy countermeasures.
Instead of complaining, she saw it as an opportunity to further consolidate her advantages in East China.
"The new system is a challenge, but also an opportunity," she told her subordinates. "It forces everyone back to the same, relatively fair starting line, to compete on real skills: housing resources, customer base, service, and brand."
And this is precisely our strength in the East China region.
She performed a series of actions:
1. Strengthen data advantages: Invest more resources to improve customer profiles and property models, and begin to explore data cooperation with local life service websites in Shanghai, such as the newly emerging Dianping.com, to obtain more comprehensive information on customer needs.
2. Optimize service processes: Based on the standardized processes required by the system, we have further refined the service standards and launched the "Ten-Step Service Method for Settling Down in Shanghai". From viewing to handover, the entire process is visualized and traceable, which greatly improves customer experience and sense of security.
3. Internal competition and reassurance: She used the commission pool that headquarters allowed to be increased to establish the System Application Pioneer Award and the Standard Service Star Award, which heavily rewarded the teams and individuals who were the first to master the system and achieved outstanding performance.
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