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Chapter 71: The Last 72 Hours
In the last three days of June, Shenzhen was shrouded in a sudden downpour. The rain pounded against the glass curtain wall of Anjia Tianxia's headquarters building, like a dense drumbeat of war.
On the top floor of the building, the Cornerstone Project Command Center was brightly lit, and the air was filled with the mixed smells of coffee, instant noodles, and sweat from excessive tension.
距离6月30日24:00系统强制上线,只剩下最后的72小时。
Lu Chaoyang hadn't left the command center for three days. His eyes were bloodshot, and his voice was hoarse, but his thoughts remained as clear as a surgeon's scalpel.
On the huge screen, the system integration completion rate, data migration accuracy rate, and core user login success rate of each war zone, city, and store across the country are displayed in real time.
Green indicates passage, yellow indicates a warning, and red indicates a serious blockage.
In Su Wanqing's East China region, the land is mostly green with only a few scattered yellow spots, indicating a reassuring stability.
In Shen Mo's South China region, most areas have turned green, but there are still a few stubborn red areas in Guangzhou and Shenzhen, indicating data migration or network problems.
Han Mei's North China region is a mix of green and yellow, with red areas concentrated in a few newly developed northwestern cities where network infrastructure is relatively weak.
"Mr. Lu, the core server network of the Guangzhou Tianhe flagship store is experiencing latency exceeding 500 milliseconds, making it unable to complete the final stress test!" an engineer shouted.
"Activate the backup line immediately and contact the operator. This must be resolved within one hour!" Lu Chaoyang said without turning his head.
"Mr. Lu, data verification at the Chang'an branch shows that many historical contracts are missing key fields and cannot be imported!"
"Have them manually re-enter the data immediately! Also, have the headquarters support team assist remotely; it must be completed by 8 AM tomorrow!"
"Mr. Lu, it's Mr. Shen Mo on the phone, it's urgent!"
Lu Chaoyang picked up another phone: "President Shen, please speak."
"Mr. Lu, the store manager and two key staff members at the Shenzhen Nanshan Science and Technology Park store have all resigned due to dissatisfaction with the new system's settlement process, leaving us with over a dozen orders that were about to be signed!"
Shen Mo's voice carried suppressed anger and a hint of barely perceptible panic: "Making a scene now will cost me my life!"
Lu Chaoyang's eyes turned cold: "Understood. I'll notify Director Ji to activate the emergency plan. You immediately send someone to take over and appease the client."
Those three people will be dealt with according to procedure, but we can't afford to act recklessly now. Getting the system online is the top priority.
He hung up the phone and immediately connected to Ji Fanyin's internal line: "Director Ji, the store manager and three key staff members of the Nanshan Science and Technology Park store in South China are resigning due to a system problem."
Immediately activate the system's online phase, implement a stabilization plan for key positions, send personnel from headquarters to investigate and reassure employees, and prepare a list of reserve store managers and key personnel who can step in at any time.
Principle: Retain employees as much as possible, replace them decisively, and never affect deployment or business operations.
"Understood, Mr. Lu. I'll handle it immediately." Ji Fanyin's reply was concise and powerful. A few minutes later, the heads of the Human Resources Department and the Employee Relations Department at headquarters were already rushing to the elevator with the contingency plan.
Lei Guoliang was in his office, looking through the one-way glass at the busy scene in the command center next door.
He didn't go in to interfere. This was Lu Chaoyang and his team's battlefield; he needed to give them absolute authority.
His phone screen was lit up, displaying reports from Su Wanqing, Shen Mo, and Han Mei, all with similar content: final sprint, many problems, but confidence.
His response was always the same: "Give it your all."
Then, he picked up another red secure phone and dialed a number: "It's me. Keep an eye on things these next few days, online and with our colleagues in several major cities, for any negative news about the Anjia Tianxia system going online or having problems. Let me know immediately if there's anything suspicious."
Before the storm arrives, he needs to know all the wind directions.
Su Wanqing remained unusually calm while overseeing the headquarters in Shanghai. The East China region was the most prepared; she had even arranged a region-wide online rehearsal, simulating emergency response procedures for various extreme scenarios such as system failures, network outages, and data errors.
Therefore, while chaos reigned in the other two districts, the East China region proceeded in an orderly and methodical manner.
But she was not without worries. She keenly sensed that this system launch was not only a test of technology, but also a touchstone of human nature and a reshuffling of power.
Those who can quickly adapt to the system and use it to improve efficiency will stand out; while those who resist, fail to adapt, or even sabotage it behind the scenes, no matter how senior they have been, may be eliminated.
She instructed her subordinates to closely observe and record the performance of the management teams in various cities and stores during the preparation of the new system.
"This will be an important basis for our personnel adjustments in the second half of the year," she told her assistant.
An unexpected event gave Su Wanqing a chance to demonstrate her skills and gain favor with headquarters.
During the data migration, the Hangzhou branch discovered a batch of problematic contracts from the past, involving some irregular operations from more than a year ago. If the new system rules are followed, it may lead to customer disputes or even legal risks.
The person in charge in Hangzhou dared not make a decision and reported it to Su Wanqing.
Su Wanqing neither concealed anything nor handled the matter hastily. She instructed the legal and risk control departments to assess the risks overnight, and personally engaged in difficult but frank communication with several key clients.
Within the framework authorized by headquarters, a reasonable solution was provided that both protected the company's interests and preserved customer relationships to the greatest extent possible.
Then, she compiled a detailed report on the entire handling process, risk assessment, and solutions of the incident, and sent it to Lu Chaoyang and Lei Guoliang overnight, with copies sent to the legal and risk control departments.
The report is objective, rigorous, and handled appropriately, demonstrating both respect for risk and the ability to solve problems.
Lu Chaoyang saw the report in the command center and nodded, a rare occurrence for him. He then said to his assistant, "Send this to President Shen and President Han to see what risk awareness and standardized operation mean."
Upon receiving the report, Lei Guoliang replied to Su Wanqing with only two words: "Very good."
These two words were worth more than a thousand words of praise. Su Wanqing knew that her reliable image at headquarters, especially in Lei Guoliang's mind, had improved even further.
This is not just about performance, but also about vision and responsibility.
Shen Mo faces the most challenging situation in the South China region. The resignation turmoil at the Nanshan Science and Technology Park store is just the tip of the iceberg. The management dilution brought about by rapid expansion has been fully exposed under the pressure of the system going live.
Many newly promoted store managers and key business personnel are at a loss and full of resentment when faced with the complex new system and strict procedures.
Shen Mo made a difficult but decisive decision: to suspend all new store expansion plans in South China and put all staff into a state of preparation for the upcoming battle.
She broke up all the functional staff at the regional headquarters, including HR, finance, and administration, into dozens of online support teams, which were then deployed to every store with red and yellow alerts to supervise operations on-site, provide hands-on training, and solve problems.
She herself is like a firefighter, appearing wherever the problem is most serious.
In a branch office in an old district of Guangzhou, she saw a top agent in his forties who barely knew how to use a computer, sweating profusely and on the verge of a breakdown as he stared at the system interface.
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