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Chapter 82: Problems Discovered During the Inspection
At a new store in Chang'an, the smell of renovation had not yet dissipated, and most of the employees were newcomers who had only a superficial understanding of the business processes.
When asked about the new system operating procedures and risk warnings issued by headquarters, the store manager and employees looked blank, saying that General Manager Han said to focus on improving performance first and learn the rules gradually.
In Urumqi, the problem was more subtle. The store's operations seemed normal, but when Ji Fanyin chatted with a young agent recruited locally, the agent inadvertently mentioned that several high-quality properties they were currently promoting were actually developed in collaboration between a local boss and a friend of General Manager Han.
The commission rate is much higher than the company's standard, but the quality of the properties and the after-sales service seem somewhat unclear.
Ji Fanyin noted these situations down in her mind, without reacting on the spot. She understood that some of these problems were common issues arising from rapid expansion, such as inadequate training and lax management.
Some of these issues stem from Han Mei's management style, which prioritizes results over process and relationships over regulations. Mu Qi's case, however, may have touched on deeper issues.
That evening, the inspection team held an internal meeting. Lu Chaoyang's team had also made some initial discoveries: some marketing expense reimbursement vouchers were unclear; the contracts for several cooperative projects in the Northwest contained clauses that did not reflect the equal rights and obligations of the parties and lacked clear definition of risk responsibilities; and the approval process for some large commission payments had flaws.
"The problems are more numerous and deeper than expected," the deputy chief financial officer said seriously, adjusting his glasses. "Especially the cooperative projects in the Northwest, the legal and financial risks cannot be ignored."
Lu Chaoyang looked at Ji Fanyin: "Director Ji, what about your end?"
Ji Fanyin objectively recounted the findings of her undercover investigation without adding any personal judgment, but she emphasized the issues raised by the Muqi agent regarding the special cooperative real estate project.
After listening, Lu Chaoyang remained silent for a moment, then wrote a few lines in his notebook.
"The situation is basically clear. President Han's ability and contributions are beyond doubt, and the performance of the North China region is solid."
However, the management foundation is weak and the awareness of compliance is not strong, especially in the management of newly developed areas and partners, there are obvious loopholes and potential risks.
This is related to both her personal style and the inadequate support and supervision from our headquarters.
He looked at everyone and said, "Our mission is not to deny the achievements of the North China region, but to help them discover and solve problems, so that the foundation in the North can be laid more solidly."
At tomorrow's feedback meeting, I will mainly discuss business and risk issues. Director Ji, could you provide some soft suggestions from the perspective of talent development and team building?
Be sincere, point out problems specifically, and offer feasible suggestions. The goal is singular: to make General Manager Han and her team truly aware of the problems and willing to cooperate in rectification.
Ji Fanyin nodded. She understood that tomorrow's feedback meeting would be a tough battle. Whether Han Mei, given her personality, could calmly accept these criticisms remained to be seen.
The following morning, in the main conference room of the North China regional headquarters, the atmosphere was completely different from the briefing a few days earlier.
On one side of the long conference table sat Lu Chaoyang, Ji Fanyin, and other members of the inspection team, their expressions serious. On the other side sat Han Mei and her core management team, their faces grave.
Lu Chaoyang didn't beat around the bush and directly opened the PowerPoint presentation. Page after page, it showed the specific problems discovered during the inspection.
Flawed financial documents, risky contract clauses, irregular store operations, low system usage, lack of new employee training, and doubts surrounding the special cooperative real estate project in Muqi...
Each issue is accompanied by photos, screenshots, or document excerpts as evidence, which are clear, specific, and irrefutable.
Han Mei initially tried to remain calm, but her face gradually turned red, and her fingers unconsciously tightened their grip on the pen.
Her several vice presidents were sweating profusely, feeling extremely uneasy. They hadn't expected headquarters to investigate so thoroughly and ruthlessly this time, and to get straight to the heart of the matter.
"...In conclusion," Lu Chaoyang concluded, speaking calmly but firmly, "the outstanding performance of the North China region is largely due to President Han's contributions."
However, during the company's rapid development, especially in the expansion into new regions and the management of partners, its shortcomings in risk control awareness and refined management have become apparent.
If these problems are not resolved, they could not only erode existing profits, but also cause irreversible damage to the company's brand and long-term development.
The meeting room was completely silent; the air seemed to freeze.
Han Mei suddenly raised her head, looked at Lu Chaoyang, then glanced at Ji Fanyin. Her chest heaved a few times, as if she wanted to say something, but in the end, she took a deep breath and swallowed her words.
He managed to squeeze out a sentence through gritted teeth: "President Lu...pointed it out very well. We...do indeed have shortcomings."
Ji Fanyin spoke at the opportune moment, her gentle voice breaking the suffocating silence: "President Han, President Lu, and colleagues from the North China region. We have been deeply moved by this visit."
On the one hand, we are proud of the achievements made by our colleagues in the North China region. On the other hand, we also see the enormous pressure and challenges that everyone has faced during this period of rapid development.
Many new colleagues and store managers, in particular, are eager to do their jobs well, but may lack systematic guidance and training.
She steered the conversation toward talent and development: "Headquarters is also reflecting on the fact that we haven't done enough in supporting the front lines and empowering the regions."
For example, could training on the new system be more accessible to lower levels? Could the interpretation of risk cases be more closely aligned with business needs?
In the future, we plan to increase the intensity of rotational training for key regional personnel, and we also hope that the North China region can provide feedback on the most authentic needs from the front lines.
Only through coordinated efforts between the front and rear can we not only win the battles at hand, but also cultivate a core team capable of fighting tough battles in the future.
Ji Fanyin's words not only gave Han Mei a way out, attributing some of the problems to insufficient support from headquarters and the common challenges of rapid development, but also pointed out the core of the problem: management foundation and capacity building.
They also extended an olive branch for cooperation, jointly cultivating key personnel. They adopted a humble approach, but firmly upheld their principles.
Han Mei's expression softened somewhat. She glanced at Ji Fanyin, then at the expressionless Lu Chaoyang, and finally let out a long sigh.
"President Lu, Director Ji, and all headquarters leaders." Han Mei's voice returned to its usual loud and clear tone, but it was less flamboyant and more somber.
"I, Han Mei, acknowledge the problems you pointed out! In some cases, I, Old Han, was so focused on rushing forward that I neglected the rules."
Some of the problems stemmed from a lack of understanding among subordinates, leading to distorted implementation. Others... I myself didn't realize the risks were that serious.
She stood up, her gaze sweeping over her dejected management team: "Did you all hear that? Headquarters isn't here to find fault, it's here to put out fires! It's here to help us solidify our foundation!"
I used to think that making money for the company and expanding its territory was a merit. Now I realize that just being good at making money without following the rules and managing risks is like planting time bombs for the company!
She turned to Lu Chaoyang and Ji Fanyin, and said sincerely, "President Lu, Director Ji, thank you for the timely reminder from headquarters. I, Han Mei, would like to state here: we accept all the issues and will rectify them immediately!"
All necessary paperwork must be completed within a week, all required procedures must be implemented immediately, and all those who need training must be trained! I will personally investigate the matter in Urumqi and give headquarters an explanation!
From now on, the North China region will strictly follow the headquarters' rules, demanding both performance and adherence to regulations!
This statement was forceful and clear in its tone. It saved face by acknowledging the problem but attributing it to negligence and rapid development, while also giving headquarters a way out and demonstrating a swift and decisive determination to rectify the situation.
A faint smile finally appeared on Lu Chaoyang's face: "With President Han's attitude, we are relieved. Headquarters will fully support the North China region's rectification and improvement. We will finalize the specific rectification plan and timetable later."
The meeting ended in a complex but relatively relaxed atmosphere. Han Mei personally escorted the inspection team to the elevator, firmly shaking hands with Lu Chaoyang and Ji Fanyin.
"President Lu, ladies, thank you so much for this! Once everything is fixed, you're welcome to come back for another inspection! I, Lao Han, will never let headquarters down!"
The elevator doors closed, shutting out Han Mei's hearty voice. Inside the elevator, Lu Chaoyang whispered to Ji Fanyin, "Director Ji, you cooperated very well just now."
Han Mei is a smart woman; she knows what's important. This reprimand should make her behave herself for a while. You'll need to keep an eye on the rectification process afterwards.
Ji Fanyin nodded, but she knew in her heart that this inspection had only lifted the lid. Han Mei's wild nature and her deep roots in the North would not be completely changed by a single rectification.
How to leverage her pioneering abilities while effectively managing her risks will be a long-term challenge for Lei Guoliang and the headquarters.
In this high-level power struggle, she herself seems to be finding her place more and more clearly: the link between Lei Guoliang's will, the rules of headquarters, and the front-line leaders; the balancer who needs to maintain clarity, gentleness, and principle at the same time.
The autumn winds in Beijing were already biting. But within Anjia Tianxia, a covert struggle and reconciliation concerning power, rules, and development was only just beginning.
The inspection team's next stop will be Chang'an and Urumqi in the Northwest, where perhaps deeper landmines are buried, and the true quality of Han Mei's rectification commitments will be tested.
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