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Chapter 549 What is Real Management?

"Ask the head of the complaints department to come see me."

Zhao Xuan has always been decisive in doing things. Now that she realized that there was a problem with the company's complaint channel, she immediately frowned and asked the head of the complaints department to come over.

Sun Ya shook her head at Xu Wen and said, "You, you caused a bloody storm in our company just by delivering a meal. You are really a troublemaker."

After saying this, Sun Ya immediately contacted the head of the complaints department.

Xu Wen smiled, took their finished lunch boxes and prepared to go home.

On the way to the parking lot, Zheng Yue asked in confusion: "Brother Xu, does your company have a complaints department? I don't think other companies have one. Is this a department unique to your company?"

There was a reason why Zheng Yue asked this.

Generally speaking, whether it is a company or a small business, they will have a dedicated complaint channel.

However, complaint channels may not be useful, and the superiors above them will not read most complaints. After all, those senior leaders have their own things to do and are not interested in dealing with trivial matters.

Not to mention people like Zhao Xuan who directly set up a complaints department in the company, which is even more exaggerated.

Xu Wen smiled and said, "Yes, I was the one who requested the establishment of this complaint department. However, it is not like what you think, where anyone can complain to Zhao Xuan. Instead, complaints can be made to higher levels, and only up to two levels."

"In other words, if you are an ordinary employee, then at most you can complain to your project manager and department manager, bypassing your team leader."

"Another way is to write a complaint letter directly to the head office's mailbox, but the matter you are complaining about must be very important, otherwise it will not have any effect or result."

Zheng Yue asked in confusion: "Why is there such a restriction? I mean, if someone really wants to complain, it must be because they have been greatly wronged. In this case, will there be omissions if the level of complaints is restricted?"

Hearing Zheng Yue's question, Xu Wen explained patiently.

"Your assumption is wrong. Not all people who want to complain are wronged. Many times they complain simply because they want to, or they see it as a way to gain benefits for themselves."

"Do you know what it means to look for someone to back you up? It means when you do something that you think is right, but in fact you did it wrong, then you will start looking for someone to back you up to prove that you did the right thing."

After Xu Wen said this, netizens in the live broadcast room immediately had a sense of the picture.

"I have met such people before. They are from our village. Their family likes to dry their grain on the main road. After being dissuaded by the local village cadres, they started to throw a tantrum and refused to listen to reason. Later, they wrote several letters of denunciation, saying that they wanted to fight to the death with the village cadres."

"Yes, yes, there are people like this in our village. The village has clearly banned drying grain on the road, but they just want to do it. We can't stop them. I really don't know what these people are thinking."

"Brother, please stop talking without any hesitation. Many things cannot be done unless the superiors forbid them. People are all made of flesh and blood. If they have a place to dry the grain, they would not occupy the main road."

"Why is there another reasonable person here? Yes, just like you said, people are all made of flesh and blood. No one wants to cause trouble to others as soon as they come. But the problem is that there are usually threshing grounds in the village. You don't think there are no threshing grounds in the village, do you?"

The behavior of drying millet is actually a very normal behavior. If there are needs and problems, we naturally need to solve them.

Just like if the villagers need to dry the grain, there must be a threshing ground, or a special village square for everyone to use.

Then why do so many people like to dry millet on the road?
In fact, it is because doing so is the most beneficial to oneself. First of all, the road is right in front of one's house, very close to one's home. If the weather changes or it suddenly rains, the people at home can react in time and collect the millet as soon as possible.

Secondly, although the threshing ground is public, public areas are also divided into good areas and bad areas.

In a good place, the sun shines on a longer area throughout the day, so the millet that is dried in the sun will naturally be better.

However, some relatively worse places, such as corners or places against walls, are often not exposed to the sun.

If you go to the threshing ground a little late at this time, it is easy to get into arguments with others.

We all live in the same village, and we see each other every day. If there is a dispute, it will be difficult to get along with each other afterwards.

But if you dry the millet on the road, this problem will never occur. At most, the city staff will come to dissuade you.

Just persuade them, you don’t know them anyway and you are not familiar with them.

At this time, the complaint raised by Zhao Xuan's company was actually the same as the issue of drying millet.

Xu Wen continued to say to Zheng Yue: "I know that many books in the past said that the people are more important than the king, and there are also some sayings like water can carry a boat but can also overturn it, so many people learn management based on these, and learn how to manage their subordinates through these, right?"

Zheng Yue nodded.

"Yes, I've seen a lot of management courses online that say the same thing. I think it's very well said and makes a lot of sense."

Xu Wen smiled and said: "This is the cultural difference between China and the West."

“Many times, the truths we think make sense are not actually the truths themselves.”

When Xu Wen said this, Zheng Yue was stunned.

The netizens in the live broadcast room were also stunned by what he said.

"Fuck, does Xu Gou know what he is talking about? Truth is truth, how can it be anything else?"

“New fans are still confused, but old fans have already taken out pen and paper and started taking notes.”

"I can tell from the looks of it that you're new here. All I can say is that when you start to not understand some of what Xu Gou says, you should listen carefully. Because what he's going to say next will definitely subvert your perception."

Seeing Zheng Yue looking at him with confusion, Xu Wen knew that she didn't understand.

So Xu Wen continued, "Look at what I just said. No matter which one, it can't be considered a management method, right? So what I just said is at most a philosophical thinking, a way of thinking."

“But real management is not like this.”

“Real management requires the use of data. Only when you understand the data and strictly follow the data to do something, can you say that you understand management.”

(End of this chapter)