Coquettish Rebirth

When this girl Maggie was receiving training, she was completely indoctrinated to put the customer first!It can be said that according to Jia Hongjian’s teaching, in the process of consumption, customers put forward various requirements that other restaurants will not satisfy, so the waiters at Tianchao Empire Restaurant should try their best to agree and then do it!Of course, this kind of talk about meeting customers' requirements does not mean that all kinds of unreasonable requirements must be met. For example, if a customer asks for no money, then the customer must make a reasonable point before they can give them a discount or free of charge. Orders, instead of directly exempting customers if they ask for it. ⊙Apex novels, of course, she can’t say that a client has made a request to sleep with her, and she will satisfy it.That is brainless, what Jia Hongjian asked everyone to do is to work with their brains!

Jia Hongjian even asked that when these waiters are working, they should take the initiative to use their creativity to think and guess what needs consumers have, and what needs consumers have not said, they should try their best to guess do it!This thing is very difficult!But soon, Maggie felt that something happened to her that somewhat met Jia Hongjian's requirements.What's the matter?This is the seventh day of the trial operation. During the dinner time of the last trial operation, Maggie and her colleagues were busy serving various executives in the American media industry. Maggie was responsible for such A few tables away, a guest said something that made her think of something after hearing it.

What did the guest say?When the customer paid the bill, he gave her a tip of 20 dollars and lamented that the Chinese food was delicious.Then he said, "My mother is in the hospital. She used to take us to eat Chinese food every Hanukkah, but the Chinese food in the past was not so good. I really want her to eat Chinese food here, but unfortunately I have to wait." She needs to be discharged from the hospital..." Upon hearing the guest's words, Maggie remembered that Jia Hongjian had asked them to show their initiative.Be creative in serving customers.Moreover, Jia Hongjian also said that as a waiter, you should treat the guests as if you are the lover you are passionately in love with—of course, Jia Hongjian also said that this does not mean that you should wink at the guests, but It means to use all the brain cells to think about the best for the customers!For example, in the process of falling in love.When a boy sees a girl’s dry heels in summer, he will buy some special foot cream for the girl. This is a manifestation of hard work in love. Jia Hongjian asked them to do the same hard work instead of anything. Use **** or something!

After thinking of Jia Hongjian's words, Maggie suddenly realized that this is the time to use creativity to actively serve?So she hesitated and said to the customer: "Sir, if it is possible, when I am not busy tomorrow, I can help deliver Chinese food to the hospital for your mother. I wonder which hospital she lives in?" At that time, she When asked this way, the customer was immediately pleasantly surprised. "Really? My mother lives in NYU Langone Medical Center. Can you still have takeout in your restaurant? I haven't heard your boss say it before..." As a result, Maggie smiled and shook her head at this time, "Our restaurant doesn't Takeaway." After she finished speaking, she saw the questioning look on the customer's face, and quickly explained, "Our restaurant does not take away, but Mr. Jia encourages us to take the initiative to serve the distinguished customers like you who come to our restaurant .Rules are meant to be broken, right? Is it New York University Langone Medical Center? Then can I deliver it to you around [-]:[-] to [-]:[-] tomorrow afternoon? I’m afraid there will be too many customers in time to deliver it at noon... ..."

Listening to what Maggie said, the deputy editor of a newspaper affiliated to the News Corporation at that time would be very happy!Maggie has said it all.He is a distinguished guest!You can break the rules for him!What kind of honor is this?So even if the delivery time is not the meal time, he is very happy, okay?Among other high-end restaurants in New York, other restaurants are the masters!The restaurant sees a big star or something, and is not willing to let them stop, so the big star must obediently line up!Customers are almost at the pace of grandchildren!But at the Chinese restaurant, it directly made him feel like he is God!It's so cool, why would he stick his nose and face and ask others to deliver it at meal time?

"It's okay. I'm going to see my mother tomorrow. Here's my business card. Call me when you're almost here. I'll pick you up at the hospital gate." The customer said happily at that time, even he After giving the business card, I forgot to order food.Maggie took the card.Write the name of the hospital on the back of the business card in case you forget, and then let the guests order, "I wonder what flavor and what kind of food your mother likes to eat? Are there any allergens that need to be avoided?" "Well, I Mother can't eat peanuts..." While replying, the guest ordered a few dishes.Then Maggie took down the dishes ordered by the guests, and asked more proactively: "Your mother is not young? And she's sick? Maybe she doesn't have a good appetite? And she might have a meal from the hospital at noon, So I see how about halving the portion of the dish?"

"Can it be halved? Can your restaurant still make half a dish?" The customers were pleasantly surprised at that time!Never heard of this kind of service in New York! "Of course, you are a distinguished guest. You are our God. We have nothing against you. Well, sir, there are four dishes in total, because each is half-cent, that is 5% off, a total of 220 U.S. dollars, thank you for your patronage, is it lakka or cash?" Maggie asked with a beautiful and generous smile. "Laka, by the way, do you want a delivery fee? Here is 20 US dollars in change. I will count it as a tip for you. Thank you so much!" Hearing Maggie's words and seeing Maggie's proactive service, he was so moved that he took out another $20 change and stuffed it to Maggie.

Maggie then gave $20, and thanked the guests with a sweet smile. In this way, she got a tip of $40 on a table of guests!It's hard to think about it!Including the other 4 tables she was in charge of, she got a tip of $120 for this group of guests!Even if there is no turning over overnight, she is in charge of such a group of customers, and the tips for that day are 120 US dollars. Counting 22 working days in a month, that is more than 2600 US dollars in tip income!This is the same as salary!That's thirty thousand dollars a year, okay?And what is certain is that such an excellent restaurant, it is impossible not to overturn it!So in fact, her income has to be doubled!

Thinking of this, Maggie smiled even sweeter at the guests, "We don't charge delivery fees. I'll drive you there when I'm not busy. You don't need to pay a penny. I'll take care of half of the travel expenses. The store will bear half of it..." That's right, although Jia Hongjian didn't talk about the cost of delivery, he said before that there is a general rule - no matter what the money is, as long as it is creative to provide customers with extra The store bears half of the additional cost incurred by the service and the individual bears half.Originally, Maggie was still a little bit conflicted in her heart, thinking about doing extra services for the guests, why should she pay half of the waiter?Obviously to make money for the store!But now she understands, Shit, let's go out for a delivery and don't say anything else, can't I get some more tips?In the United States, you can basically get a tip when you deliver food!Then please this guest, won't he come here often in the future?Even if she is not the one who serves after people come, but all the waiters do the same, then there will be more and more repeat customers, and everyone's tips will definitely increase in the end!In this way, what's the point of paying a little bit of cost?Didn't she already take an extra $20 tip just now?

When the guest heard this, he was so moved when he found out that a waiter like Maggie had to pay for food delivery to his mother out of his own pocket! "No, you are waiters, how can you pay out of your own pocket! Here is 20...no, 50 dollars, including tomorrow's tip, and I will give you tomorrow's tip. You treat us like God, and we can't let you suffer! Take it, tomorrow Around two o'clock, New York University Langone Medical Center, I'll wait for your call!" Then, the guest took out two twenty-dollar bills and one dollar bill and stuffed them into Maggie's hand.Of course this Maggie would not politely refuse, she is an American!So she happily accepted it at that time, "Thank you for your customer, it is my greatest honor to serve you! Sir, I will deliver it to you on time at two o'clock tomorrow!" Confidence.The hospital of New York University is the affiliated hospital of New York University School of Medicine. Her husband is studying medicine at New York University. Do you know where this hospital is?And she is going to study medicine there in the future, and even go to that hospital as an intern. Does she know where the hospital is?According to her experience, if it passes by one o'clock in the afternoon, it can be reached in an hour!

After serving such a table of guests, Maggie was really happy!At this moment, she really wanted to sing praises to Jia Hongjian!She never thought that being a waiter could make so much money!She never thought that she could make so much money by providing extra services to customers!Just offered to deliver meals to the guest's sick mother, which earned an extra $70 in tip!Including the tip of $20 from the previous service, I got $90 from a table of guests!This is equivalent to a tip for serving four or five tables of guests!And it doesn't take much effort, how easy is it to make money?At that time, she felt that if she did this for a year, let alone an income of [-] to [-] U.S. dollars, even an income of more than [-] U.S. dollars was very possible!The money earned is the same as that of an engineer in a big company!Just be a server!And all of this was given to her by Jia Hongjian. How could she not be grateful to Jia Hongjian and not want to sing praises to him? (To be continued..)